Careers at UKG

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Responsibilities include review and execution of daily banking activities and client financial transactions, including reconciliation of incoming transactions and communication for collection of unfunded transactions. Communicate effectively with clients regarding banking questions and unsettled payroll tax and direct deposit funds. Monitor banking notifications related to direct deposit returns and confirm submission to clients via payroll system. Auditing of client company configurations specific to banking requirements. Preparation of monthly client billing and department metrics. Interfaces with Banking Relations, Clients, and UKG staff. Manage Salesforce cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners. Provide backup and assistance to other team members as needed. Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment. Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments. Participate in initiatives to improve PS Funding processes and rollout new technology internally. Work on stretch assignments and other duties as assigned Experience working directly with customers using various communication methods, including phone, email, MS Teams/Zoom and PowerPoint Experienced with Microsoft Office applications with emphasis on Excel Bachelor's degree in Business, Accounting, Finance or a related field or equivalent work experience Previous experience with UKG systems or similar payroll processing software", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380664855", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 893379010515, "name": "Sr Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1743440548, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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GenAI Product Development: Participate in the entire AI development lifecycle, including data collection, preprocessing, model training, evaluation, and deployment. Assist in researching and experimenting with state-of-the-art generative AI techniques to improve model performance and capabilities. Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other developers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. UKG is unable to sponsor new applicants that would now or in the future require sponsorship for employment VISA status (e.g. J-1, F-1 CPT/OPT or H-1B) for this role. All applicants must be eligible to work in the US with no restrictions now and in the future. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Proficiency as a developer using Python, FastAPI, PyTest, Celery and other Python frameworks. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Experience with object-oriented programming, concurrency, design patterns, and REST APIs. Experience with CI/CD tooling such as Terraform and GitHub Actions. High level familiarity with AI/ML, GenAI, and MLOps concepts. Familiarity with frameworks like LangChain and LangGraph. Experience with SQL and NoSQL databases such as MongoDB, MSSQL, or Postgres. Experience with testing tools such as PyTest, PyMock, xUnit, mocking frameworks, etc. Experience with GCP technologies such as VertexAI, BigQuery, GKE, GCS, DataFlow, and Kubeflow.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381159608", "isPrivate": false, "latlongs": "47.6062095,-122.3320708"}, {"id": 893381153881, "name": "Business Development Representative II", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1743437720, "t_create": 1742917504, "ats_job_id": "0fd69326-902e-4628-a034-91a8870f398e", "display_job_id": "BUSIN012517", "type": "ATS", "id_locale": "BUSIN012517-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Business Development Representatives play a pivotal role on our Marketing team! Our BDR's are instrumental in growing our net-new sales pipeline. The primary focus is identifying, developing, and creating new business opportunities for the Field Sales Executive(s). This is an office based role, working a hybrid schedule. About the Role: Create and prioritize strategic target account lists within a defined territory with support from the field sales executives as well as field sales management Leverage strong prospecting and business development skills to generate incremental revenue opportunities thru outbound calling and lead generation Utilize knowledge of UKG products and solutions to enhance the client's or prospect's interest of UKG and communicate the value of our solution(s) to further assist the sales cycle Partner with the field sales team to promote UKG 's business initiatives and to enhance the customer or prospect's knowledge of UKG products, programs, and services Employ expert probing skills to expand contacts or define new product requirements within a prospect and/or customer, while increasing revenue and teaming with field sales Maintain expected metrics of outbound calls and targeted emails to increase number of live conversations per day Provide qualified lead information to the field sales organization to assist in account progression or sales pipeline acceleration. About You: Basic Qualifications: One-year professional experience in a BDR/SDR/Sales/Prospecting or customer facing type role or a college degree in sales with 6 months+ BDR/SDR/Sales/Prospecting or customer facing experience Strong business development, prospecting, sales and/or marketing background Experience using strong verbal and written communication skills with the ability to convey complex information to varying audiences Preferred Qualifications: Knowledge of the enterprise software industry, specifically HCM or Workforce Management Familiar or certified in a common sales methodology (e.g. Sandler, Holden, AAISP etc.) Proficient in using a CRM tool such as Salesforce.com We are seeking team players to join our talented Business Development team for positions we will be hiring for later this year. We are always eager to connect with top-tier professionals who are prepared to make a meaningful impact. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $55,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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