UKG jobs in bracknell brkshe united kingdom of great britain and nort

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Professional experience in a similar role within a Total Rewards function, supporting EMEA countries across both compensation and benefits. Experience working with market salary surveys and compensation benchmarking systems/tools. General knowledge of EMEA employment laws and compliance, particularly as it relates to Total Rewards matters. Ideally have experience working in a matrix, multi-territory environment. Ideally bilingual in English and French, Dutch, German, or Spanish. Advanced Excel user skills with Strong financial acumen. 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Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's HR and Workforce Management products. Be the first point of contact for support and distribute workload evenly within the team. Triage and resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps . Utilise internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Develop a Subject matter expertise in areas of the product enabling you to support/coach others and contribute to the overall team's readiness. * Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Be accountable to resolving escalated issues and research problems independently to identify root cause of issues using problem solving skills Timely, accurate, and complete responses to inquiries and full documentation of issues in UKG's Case Tracking System. Consistently and effectively communicating with management to make sure issues are escalated and resolved Replicating customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review Analyzing customer configurations and thinking out of the box to resolve and/or find a work around or alternative solution Log product deficiencies and work with engineering to pursue acceptable resolutions Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Kronos applications Working knowledge of PC's, operating systems, web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problems on multiple platforms. Proven record of high customer satisfaction and KPI performance. Exceptional organizational, time-management and planning skills with a strong attention to detail needed. Excellent written, oral communication, listening and telephone skills. You are a born 'detective' and love paying attention to details and putting them together to find the solution. Ability to successfully work both independently and as part of a team. Ability to perform in a fast paced-environment. Experience with any of the following technologies; Dynatrace, BIRT report development, Splunk log management, WireShark, Fiddler. 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Communicate UKG value proposition via phone, web interaction selling, e-mail communication and face to face meetings. Identify critical business issues and align UKG values accordingly. Effectively manage relevant stakeholders throughout all stages of the sales cycle. Articulate the value of UKG solutions in relation to business challenges. Manage multiple concurrent sales cycles within customer, tying them all together with strategic vision and focus. This role would include occasional travel to customers and other company offices. 2+ years experience in end-to-end sales, ideally within software sales An excellent telephone manner and good communication skills are essential, together with a friendly and flexible approach. Confidence in cold and prospecting activities and warm calling. You must have good business and financial acumen and be able to lead on a strategic vision. Self-motivated and determined mindset. Able to fit in to a working atmosphere that is very much geared towards teamwork New business/hunter mentality.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378861987", "isPrivate": false, "latlongs": "55.378051,-3.435973"}, {"id": 893378435266, "name": "Product Support Specialist", "location": "Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "locations": ["Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "BRACKNELL"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735089682, "t_create": 1727192916, "ats_job_id": "82e56354-31c7-4e72-9887-dee40570df10", "display_job_id": "PRODU008415", "type": "ATS", "id_locale": "PRODU008415-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's HR and Workforce Management products. Be the first point of contact for support and distribute workload evenly within the team. Triage and resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilise internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Develop a Subject matter expertise in areas of the product enabling you to support/coach others and contribute to the overall team's readiness. Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Ability to perform in a fast paced-environment. Exceptional organizational, time-management and planning skills with a strong attention to detail needed. Excellent written, oral english communication, listening and telephone skills. You are a born 'detective' and love paying attention to details and putting them together to find the solution. Proven record of high customer satisfaction and KPI performance. Ability to successfully work both independently and as part of a team. Experience using or supporting UKG's HR and Workforce Management products. 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