UKG jobs in canada

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Translate research and architectural prototypes into robust, production-ready systems that serve real customer use cases at scale. Collaborate closely with AI architects, research scientists, product managers, and other engineering leaders to ensure alignment between long-term vision and near-term deliverables. Engineering Execution: Lead the end-to-end delivery lifecycle of complex, AI-powered software systems--from roadmap definition through design, development, deployment, and maintenance. Establish and enforce strong engineering practices, including CI/CD, observability, code quality, technical design reviews, and security best practices. Drive platformization and reuse by building core AI infrastructure and services that are extensible, efficient, and easy to adopt by downstream teams. Build, scale, and mentor a high-performing, diverse engineering team with deep expertise in distributed systems, AI/ML, and platform development. Develop leaders within your team and foster a culture of innovation, inclusion, psychological safety, and accountability. Create clarity and alignment across geographically distributed teams through crisp communication, strong planning, and effective execution. Keep pace with the fast-moving AI landscape, proactively evaluating new technologies, tools, and techniques that could benefit the platform and our customers. Encourage a mindset of continuous learning and technical curiosity within the team, staying connected to external communities and advancing our internal thought leadership. Represent the company's AI engineering excellence in external forums (e.g., tech talks, publications, open-source contributions) as appropriate. 12+ years of experience in software development, with at least 5 years focused on AI/ML or GenAI systems. 8+ years of experience managing high-performing engineering teams, including at least 2 years at the Director level or equivalent. Proven track record of delivering large-scale, production-ready AI or ML infrastructure, platforms, or applications in a cloud-native environment. Deep expertise in distributed systems, modern software architectures, and frameworks for AI/ML (e.g., PyTorch, TensorFlow, LangChain). Strong communication skills with the ability to inspire teams, influence technical strategy, and engage with executive stakeholders. Bachelor's or Master's degree in Computer Science or related technical field (PhD preferred but not required). Experience with large language models, multi-modal architectures, or retrieval-augmented generation (RAG) systems. Familiarity with MLOps practices and tools, including model lifecycle management, monitoring, and governance. Hands-on experience with cloud AI platforms such as AWS SageMaker, Azure ML, or Google Vertex AI. Passion for building inclusive, psychologically safe teams that deliver innovative and ethically responsible AI solutions. A track record of collaborating across organizations to drive alignment, prioritize platform investments, and deliver business value. Definir et posseder la vision technique et la strategie de notre plateforme d'IA, en mettant l'accent sur la mise en place de capacites GenAI evolutives, responsables et performantes sur plusieurs gammes de produits. Traduire les prototypes de recherche et d'architecture en systemes robustes et prets pour la production qui repondent aux cas d'utilisation reels des clients a grande echelle. Collaborer etroitement avec les architectes d'IA, les chercheurs scientifiques, les chefs de produits et d'autres responsables de l'ingenierie pour assurer l'alignement entre la vision a long terme et les livrables a court terme. Execution de l'ingenierie Diriger le cycle de livraison de bout en bout de systemes logiciels complexes bases sur l'IA, de la definition de la feuille de route a la conception, au developpement, au deploiement et a la maintenance. \u00c9tablir et appliquer de solides pratiques d'ingenierie, notamment CI/CD, l'observabilite, la qualite du code, les revues de conception technique et les meilleures pratiques de securite. Favorisez la plateformisation et la reutilisation en creant une infrastructure et des services d'IA de base extensibles, efficaces et faciles a adopter par les equipes en aval. Batir, faire evoluer et encadrer une equipe d'ingenieurs performante et diversifiee dotee d'une expertise approfondie dans les systemes distribues, l'IA/ML et le developpement de plateformes. Developpez des leaders au sein de votre equipe et encouragez une culture d'innovation, d'inclusion, de securite psychologique et de responsabilite. Creez de la clarte et de l'alignement au sein d'equipes geographiquement dispersees grace a une communication claire, une planification solide et une execution efficace. Influence interfonctionnelle Collaborez avec les equipes de gestion de produits, d'architecture, de science des donnees, de recherche et de conception pour fa\u00e7onner la strategie, etablir les priorites et obtenir des resultats cles. S'engager directement avec les intervenants internes, la direction executive et occasionnellement les clients pour representer les capacites, l'orientation et l'impact de la plateforme. Agir en tant que champion de l'IA responsable, en travaillant avec les equipes internes chargees des politiques, du droit et de la securite pour s'assurer que nos systemes sont fiables et conformes. Suivez le rythme de l'evolution rapide du paysage de l'IA, en evaluant de maniere proactive les nouvelles technologies, outils et techniques qui pourraient beneficier a la plateforme et a nos clients. Encourager un etat d'esprit d'apprentissage continu et de curiosite technique au sein de l'equipe, en restant connecte aux communautes externes et en faisant progresser notre leadership eclaire interne. Representer l'excellence de l'entreprise en matiere d'ingenierie IA dans des forums externes (par exemple, des conferences techniques, des publications, des contributions open source), le cas echeant. Plus de 12 ans d'experience dans le developpement de logiciels, dont au moins 5 ans axes sur les systemes AI/ML ou GenAI. Plus de 8 ans d'experience dans la gestion d'equipes d'ingenierie hautement performantes, dont au moins 2 ans au niveau de directeur ou equivalent. Experience averee dans la fourniture d'infrastructures, de plateformes ou d'applications d'IA ou de ML a grande echelle et pretes pour la production dans un environnement infonuagique natif. Expertise approfondie des systemes distribues, des architectures logicielles modernes et des cadres pour l'IA/ML (par exemple, PyTorch, TensorFlow, LangChain). Solides competences en communication avec la capacite d'inspirer les equipes, d'influencer la strategie technique et d'interagir avec les parties prenantes executives. Baccalaureat ou maitrise en informatique ou dans un domaine technique connexe (doctorat prefere mais non obligatoire). Experience avec de grands modeles linguistiques, des architectures multimodales ou des systemes de generation augmentee de recuperation (RAG). Familiarite avec les pratiques et outils MLOps, y compris la gestion du cycle de vie des modeles, la surveillance et la gouvernance. Experience pratique avec les plateformes d'IA infonuagique comme AWS SageMaker, Azure ML ou Google Vertex AI. Passion pour la creation d'equipes inclusives et psychologiquement sures qui fournissent des solutions d'IA novatrices et ethiquement responsables. Un historique de collaboration entre les organisations pour favoriser l'alignement, hierarchiser les investissements de la plateforme et offrir de la valeur commerciale. Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Partner with product management, architecture, data science, research, and design teams to shape strategy, define priorities, and deliver on key outcomes. Engage directly with internal stakeholders, executive leadership, and occasionally customers to represent the platform's capabilities, direction, and impact. 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Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. Excellent written and verbal communication, and presentation skills Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM products and services to final decision makers and end users within an assigned territory Incredibly organized Experience with a diversity of prospecting strategies Minimum of 3-5 years of proven success selling HCM/Payroll solutions or in a direct sales support role 30-40%", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381643171", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893381634644, "name": "Bilingual Product Support Representative/Repr\u00e9sentant(e) au soutien des produits (Bilingue)", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746804282, "t_create": 1744905137, "ats_job_id": "5bfd52a0-f963-41d8-824d-d80905a120c0", "display_job_id": "PRODU013151", "type": "ATS", "id_locale": "PRODU013151-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Developper une connaissance approfondie des produits d'UKG. Analyser, prioriser et resoudre les cas rapidement en appliquant les meilleures pratiques en matiere de depannage. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support 2+ years' experience in a fast-paced customer service and/or technical support environment Bilingual in English and French language required (both written and verbal) Demonstrated dedication to customer service and experience managing customer relationships Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills Experience de travail avec la suite de produits UKG Experience en ressources humaines et/ou en gestion de la paie.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381634644", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893381634657, "name": "Bilingual Lead Canadian Product Support Representative/ Repr\u00e9sentant(e) principal(e) de l\u2019assistance produit (Bilingue)", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746804319, "t_create": 1744904177, "ats_job_id": "d2809f4f-0264-4885-ba28-d34dbc002e7a", "display_job_id": "LEADP013149", "type": "ATS", "id_locale": "LEADP013149-en", "job_description": "Problem Solving Excellence: Leverage payroll, HR or tax expertise, and industry-specific knowledge to ensure timely and comprehensive resolution of customer support issues Escalated Issue Management: Engage in escalated customer circumstances and drive to successful resolution Product Mastery: Attain expert-level proficiency across multiple UKG product lines Coaching and Mentorship: Positively influence peers through coaching and mentoring Product Enablement: Assist in product enablement efforts Adherence to Standards: Model adherence to standard operating procedures and policies After-Hours Support: Participate in on-call rotations for occasional after-hours support Excellence en matiere de resolution de problemes : Tirer parti de l'expertise en matiere de paie, de ressources humaines ou d'impot, ainsi que des connaissances sectorielles, afin de garantir une resolution rapide et complete des problemes d'assistance aux clients. Gestion des problemes escalades : S'engager dans des situations d'escalade de la part des clients et les conduire a une resolution reussie Maitrise des produits : Atteindre un niveau d'expertise sur plusieurs gammes de produits UKG Accompagnement professionnel et mentorat : Influencer positivement les pairs par le biais de l'accompagnement professionnel et du mentorat Mise en oeuvre des produits : Participer aux efforts de mise en oeuvre des produits Respect des normes : Respecter les procedures et politiques operationnelles normalisees Assistance en dehors des heures de bureau : Participer a des rotations de garde pour une assistance occasionnelle en dehors des heures de travail. \u00c0 propos de vous : 5+ years of experience as a practitioner or software support with expert-level experience in at least one of the following domains: HCM, Payroll, HR and/or Taxes in Canadian domain Bilingual in English and French language required (both written and verbal) Proven track record of problem-solving complex issues Exceptional written and verbal communication and customer service skills Ability to effectively present in group settings Thrives working in a highly collaborative team environment 3+ years of experience working with UKG Pro suite of products Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Professional in Human Resources (PHR) or equivalent certification Knowledge of support tools, such as Salesforce, RingCentral, and remote access tools Plus de 5 ans d'experience en tant que specialiste ou assistance logicielle avec une experience de niveau expert dans au moins l'un des domaines suivants : GCH, paie, RH et/ou impots dans le domaine canadien Bilinguisme fran\u00e7ais et anglais (parle et ecrit) est requis Experience averee dans la resolution de problemes complexes Competences exceptionnelles en matiere de communication ecrite et orale et de service a la clientele Capacite a presenter efficacement des exposes en groupe Aime travailler dans un environnement d'equipe hautement collaboratif Plus de 3 ans d'experience avec la suite de produits UKG Pro Professionnel(le) certifie(e) de la paie (CPP), certification fondamentale de la paie (FPC), professionnel(le) des ressources humaines (PHR) ou certification equivalente Connaissance des outils d'assistance, notamment Salesforce, RingCentral et les outils d'acces a distance", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381634657", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893381547166, "name": "Sr. Solution Consultant - Bilingual (French/English) / Consultant(e) Principal(e) en Solutions - Bilingue (Fran\u00e7ais/Anglais)", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1746804400, "t_create": 1744726988, "ats_job_id": "3643bc38-c58e-4aa6-8ed6-2eb1eb59608d", "display_job_id": "SRSOL013081", "type": "ATS", "id_locale": "SRSOL013081-en", "job_description": "Consulting with clients to provide expert guidance on best practices, collaborating to design and implement tailored solutions that align with their needs. Leading new customer implementations by consulting with cross-functional teams, ensuring smooth transitions and alignment with client objectives. Acting as the trusted advisor and subject matter expert for clients regarding the Ready product, offering insights and recommendations to enhance its use. Continuously staying informed about the latest product features and functionality to offer up-to-date consulting advice and recommendations. Consulting with internal teams to drive consistency and quality in delivery practices, leveraging implementation experience to establish processes and best practices for the services organization. Advising clients on data formatting and using common Excel functions, such as VLOOKUP, to prepare files for seamless import into UKG Ready. Proactively communicating with clients and UKG project teams to provide status updates, consulting on potential issues, and delivering solutions for process or product challenges. Applying critical thinking and consulting expertise to resolve complex challenges, ensuring the successful completion of tasks. Lead clients through user acceptance testing, ensuring they understand and validate their customized configuration. Managing project milestones and utilizing tracking tools to ensure timely delivery, while advising on best practices for effective project management. Mentor and coach peers who are new in role or to the industry, as needed. Consultation des clients pour fournir des conseils d'experts sur les meilleures pratiques, collaboration pour concevoir et mettre en oeuvre des solutions sur mesure qui repondent a leurs besoins. Diriger les implementations de nouveaux clients en consultant des equipes interfonctionnelles, en assurant des transitions en douceur et un alignement avec les objectifs du client. Agir en tant que conseiller de confiance et expert en la matiere pour les clients concernant le produit Ready, en offrant des informations et des recommandations pour ameliorer son utilisation. Rester continuellement informe des dernieres fonctionnalites et caracteristiques du produit pour offrir des conseils et des recommandations de conseil a jour. Consultation des equipes internes pour favoriser la coherence et la qualite des pratiques de prestation, en tirant parti de l'experience de mise en oeuvre pour etablir des processus et des meilleures pratiques pour l'organisation des services. Conseiller les clients sur le formatage des donnees et l'utilisation des fonctions Excel courantes, telles que RECHERCHEV, pour preparer les fichiers pour une importation transparente dans UKG Ready. Communiquer de maniere proactive avec les clients et les equipes de projet UKG pour fournir des mises a jour de statut, des conseils sur les problemes potentiels et fournir des solutions aux defis lies aux processus ou aux produits. Appliquer la pensee critique et l'expertise en consultation pour resoudre des defis complexes, garantissant ainsi la reussite des taches. Guider les clients tout au long des tests d'acceptation des utilisateurs, en s'assurant qu'ils comprennent et valident leur configuration personnalisee. Gerer les etapes du projet et utiliser des outils de suivi pour assurer une livraison dans les delais, tout en conseillant sur les meilleures pratiques pour une gestion de projet efficace. Encadrer et encadrer les pairs qui sont nouveaux dans leur role ou dans le secteur, selon les besoins. 3+ years' experience implementing time and attendance, scheduling, labor management, HR/Payroll, ERP, or similar domain product/systems Must be bilingual in English and French Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience SHRM, FPC, CPP a plus Excellent communication and consulting skills Ability to thrive in a fast-paced environment and remain agile in accommodating changes in business practices within the organization or industry. Plus de 3 ans d'experience dans la mise en oeuvre de produits/systemes de gestion du temps et des presences, de planification, de gestion du travail, de RH/paie, d'ERP ou de produits/systemes de domaine similaires Maitrise bilingue de l'anglais et du fran\u00e7ais. Baccalaureat en informatique, en systemes d'information ou dans un domaine connexe ou experience professionnelle equivalente SHRM, FPC, CPP un plus Excellentes competences en communication et en consultation Capacite de prosperer dans un environnement en evolution rapide et de rester agile pour s'adapter aux changements dans les pratiques commerciales au sein de l'organisation ou du secteur.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381547166", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893381542635, "name": "Associate Operations Research Specialist/Sp\u00e9cialiste associ\u00e9 en recherche op\u00e9rationnelle", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1746803523, "t_create": 1744711918, "ats_job_id": "681217ce-9224-4d2f-a021-9fa2b7e3c140", "display_job_id": "ASSOC013064", "type": "ATS", "id_locale": "ASSOC013064-en", "job_description": "Operations Research: Participate in solving complex optimization, machine learning, statistical problems and complexity analysis, requiring strong algorithmic thinking and ability to analyze large datasets. Software Development: Write clean, maintainable, and efficient code for various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other engineers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. DevOps Model: Basic understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, continuously deploy and operate the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and contribute to training materials. Developpement de logiciels : ecrire du code propre, maintenable et efficace pour diverses applications et systemes logiciels. Degree in Operations Research, Computer Science, Applied Mathematics or equivalent practical experience. 1 year of experience in Operations Research, Machine Learning, Data Mining and/or statistical analysis tools. Proficiency in one or more programming languages such as C++, C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Basic familiarity with version control systems like GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Good communication skills in French and English, both written and spoken Experience with cloud platforms like Azure, AWS, or GCP. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment Demonstrates strong customer empathy by understanding and addressing user needs and challenges Commitment to continuous learning and professional development. Diplome en recherche operationnelle, en informatique, en mathematiques appliquees ou experience pratique equivalente. 1 an d'experience en recherche operationnelle, apprentissage machine, exploration de donnees et/ou outils d'analyse statistique. Maitrise d'un ou de plusieurs langages de programmation tels que C++, C#, .NET, Python, Java ou JavaScript. Experience des pratiques de developpement de logiciels et des modeles de conception. Connaissance de base des systemes de controle de version comme GitHub et des systemes de suivi des bogues/travaux comme JIRA. Comprehension de base des technologies infonuagiques et des principes DevOps. Solides competences analytiques et de resolution de problemes, avec une experience averee dans la creation et la livraison de produits et services logiciels performants. Excellentes competences en communication en fran\u00e7ais et en anglais, tant a l'ecrit qu'a l'oral Experience avec des plateformes infonuagiques comme Azure, AWS ou GCP. Experience avec les cadres et les outils d'automatisation des tests. Connaissance des methodologies de developpement agile. Bonnes competences en communication et en relations interpersonnelles, avec la capacite de travailler efficacement dans un environnement d'equipe collaboratif Fait preuve d'une grande empathie envers les clients en comprenant et en repondant aux besoins et aux defis des utilisateurs Engagement envers l'apprentissage continu et le perfectionnement professionnel. Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. 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Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's products. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support Mettez le client au premier plan de tout ce que vous faites, en favorisant une satisfaction de la clientele de classe mondiale. Fournir un soutien exceptionnel base sur les accords de niveau de service (SLA) convenus et les indicateurs cles de performance (KPI). Developper une connaissance approfondie des produits UKG. Soyez le premier point de contact pour le support. Trier et resoudre les cas rapidement en utilisant les meilleures pratiques de depannage. Collaborer et communiquer avec les pairs internes et les principaux intervenants pour faire progresser les problemes des clients, en utilisant avec competence toutes les methodes de communication orale et ecrite. Assurez-vous que le client est toujours informe de l'avancement de son probleme avec des plans d'action clairs et progressifs et les prochaines etapes. Utiliser des outils internes pour reproduire les configurations des clients et faire progresser les cas vers les ingenieurs/ingenieurs de niveau superieur. Ameliorer la base de connaissances d'UKG en creant, en mettant a jour et en partageant des articles. La participation aux rotations de garde est requise pour fournir un soutien occasionnel apres les heures de travail 2+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated technical troubleshooting and/or problem-solving skills Demonstrated dedication to customer service and experience managing customer relationships Must be bilingual in English and French Experience working with/in UKG Product suite HR and/or Payroll experience Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills 2 ans ou plus d'experience dans un environnement de service a la clientele et/ou de soutien technique en evolution rapide A demontre des competences techniques en matiere de depannage et/ou de resolution de problemes A demontre son devouement au service a la clientele et son experience dans la gestion des relations avec la clientele Maitrise bilingue de l'anglais et du fran\u00e7ais. Experience de travail avec/dans la suite de produits UKG Solides competences informatiques avec la capacite d'apprendre rapidement et avec succes de nouvelles technologies Competences exceptionnelles en matiere d'organisation, de gestion du temps et de planification, avec une grande attention aux details Excellentes competences en communication ecrite, orale, d'ecoute et telephonique UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. 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