UKG jobs in maitland fl united states

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If exceptions are identified, attempt to research and escalate to the Sr Analyst or Management as needed. Produce process management reports on a daily, weekly, and monthly basis. Performs a variety of moderately complex operational tasks, processes, and functions. Works under the guidance of a Sr. Treasury Compliance Analyst and Management to complete department requests within a timely fashion. Adhere to department guidelines and audit controls to ensure SLA is being met. Maintain effective communication with internal teams, working in coordination with the AML Compliance, Privacy & Risk, Corporate Treasury and Treasury Operations teams to facilitate the completion of all bank compliance requirements. Prepare and complete bank compliance documentation and confirm accuracy of all submitted data to ensure successful processing and approval from bank partners. If exceptions are identified, attempt to research and escalate to the Sr Analyst or Management as needed. 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Demonstrate integrity, ethics, accountability, responsibility, initiative, and teamwork at all times. 1+ years of Treasury, Banking industry or compliance experience Bachelor's degree in Accounting, Business, Finance, Economics or related field required Experience with Banking Third Party Payment Processing (TPPP) and Third-Party Sender (TPS) requirements and audits Experience with NACHA Regulatory Rules and annual audit Knowledge of Money Transmission Services (MTS) and Money Service Business (MSB) operating and compliance requirements Experience within a payroll/tax/benefits processing organization or other payments services industry that manages client funds preferred. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Manage a team of highly engaged individuals tasked with providing front line Technical Product Support to our UKG Pro customers. Provide high level customer satisfaction to the UKG Pro customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization. Guide daily operations for the UKG Pro Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively. Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Global Technical Account Managers require for successful job performance. Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs. Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences. Offer and implement creative solutions within technical support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments. Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management. Participate in the interview and hiring process as well as an on-call rotation. Excellent interpersonal, motivational, and managerial skills with a staff of at least 5 to 10 employees. Ability to manage conflict situations constructively. 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Initiate timely contact to clients and provide accurate and complete resolution on all cases, while utilizing Salesforce to accurately record all activity for each case handled. Partner effectively with internal Operations and/or Support teams to ensure satisfactory resolution is provided to customers in a timely manner. Communicate with leadership to ensure issues are escalated where appropriate. Function productively both independently and as part of a team, as well as collaborate effectively across other teams within the Global Support and Payroll Services organizations. 2+ years of experience using Payroll and/or Payroll Tax applications, or related help desk experience in a payroll service bureau environment Exceptional organizational skills with high attention to detail, to effectively manage case backlog average of 20 cases - may increase to 30+ cases during peak periods Successful client service experience with a proven track record of customer satisfaction measured by case or client surveys Self-starter with proven ability to effectively manage time and meet performance and case closure metrics Some familiarity with UKG Ready or Dimensions HCM applications Bachelor's degree is a plus", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379474722", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893378534865, "name": "Tax Filing Analyst", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Atlanta,GA,United States", "Santa Ana,CA,United States", "Maitland,FL,United States", "Indianapolis,IN,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1735846620, "t_create": 1727717481, "ats_job_id": "5dc1fac6-320c-49eb-9e51-46e73e57ca71", "display_job_id": "TAXFI009043", "type": "ATS", "id_locale": "TAXFI009043-en", "job_description": "Complete daily balancing and reconciliation of tax liabilities between payroll and tax systems. 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Manage Salesforce cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners. Assist with reconciliation and entry of new client balances against documentation and preparation of correspondence to assist new clients with transition. Research problems and out of balance situations. Interact with Payroll Services staff and other internal departments, as applicable, to answer questions and resolve issues. Support Tax Compliance team with testing of new system releases and client communications Assist with analytical review of client tax variances and drive ongoing improvements with system development and client education Support education of clients and Payroll Services team representatives with tax related questions. Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment. Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments. Participate in initiatives to improve Payroll Services Tax processes and rollout new technology internally. 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