UKG jobs in maitland fl united states

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Complete light to moderately complex configuration projects with minimal downstream impact; including updating rates, survey questions, admin populations and existing plans and assisting customers with completing page content and mass import projects. Communicate with customers and internal partners on outstanding technical requests. Projects are closed within set timelines and appropriate documentation maintained and uploaded to Salesforce. Complete more complex configuration projects under the oversight of Senior and Lead System Consultants as a backstage resource. Other projects and tasks as assigned by Manager. Minimum 1+ year of customer service experience. Minimum 1+ year of US Benefits Health & Welfare or HR/Payroll experience. Proficient using the Microsoft Office Suite of software to include Outlook, Word, and Excel. Ability to work out of one of our UKG Office locations Ability to manage priorities and workflow in a dynamic environment. Excellent communication, interpersonal, and follow-up skills are critical for success. Ability to appropriately set and manage expectations. Project management experience. Strong organizational, problem-solving, and analytical skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382549135", "isPrivate": false, "latlongs": "34.0753762,-84.2940899"}, {"id": 893381420703, "name": "Mgr. Product Support", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749842845, "t_create": 1744278900, "ats_job_id": "7ea1a273-fc23-44a8-b44a-ed8d038db19d", "display_job_id": "MGRPR012986", "type": "ATS", "id_locale": "MGRPR012986-en", "job_description": "Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready customers Provide high level customer satisfaction to the UKG Ready customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Ready Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support 2-5+ years' experience coaching and/or developing a customer support or technical support team Must be able to be in office 3 days a week HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381420703", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382561504, "name": "Sr Product Support Representative", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Maitland,FL,United States", "Weston,FL,United States", "Santa Ana,CA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749835593, "t_create": 1748242398, "ats_job_id": "1c67ac5e-8404-4e75-b2c3-c11bd625e3a0", "display_job_id": "SRPRO013877", "type": "ATS", "id_locale": "SRPRO013877-en", "job_description": "Using professional concepts, support software in various environments. Advise and assist customers on system configuration Analyze customer configurations and think out of the box to resolve issues. Understand and configure software geared to client specific requirements. Research application questions, assist with setting up testing scenarios and provide testing support to the customer. Follow practices and procedures in analyzing a variety of business situations or data requiring a review of a variety of factors. Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations. Provide significant transfer of Virtual Roster product knowledge to Virtual Roster customer Maintains log of open Salesforce cases and projects. Technical Associates or BS/BA Degree or related discipline preferred or equivalent experience or a minimum of 2-4+ years of related work experience in software applications and customer support Interpersonal skills, analytical mindset, technical product knowledge, and strong attention to detail are critical Strong sense of urgency in the decision-making process when assessing problems/situations Strong written, verbal and virtual communication skills are a must Strong leadership, teamwork, influencing, mentoring, and coaching skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382561504", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893381407003, "name": "Mgr. 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Develop strategies, operating plans and manage the execution within the support team to provide consistently high-quality service which drives customer success Provide guidance to your team on operational or technical challenges and interface effectively with other technical teams and with customers directly to provide total customer satisfaction Proficiently gather and analyze team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions, and predict future needs Identify and implement process improvements which increase team efficiency, effectiveness, and the customer experience Ensure that the your team documents, tracks, and manages all support requests, communications, and actions in the Salesforce CRM system Interact with Engineering and other technical teams & resources to facilitate complex issue resolution Ensure adherence to established support processes (e.g. case management, problem resolution, escalation) and best practices to ensure expedited resolution of issues and positive customer experiences Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results Provide leadership in resolving issues related to inter-departmental workflow and processes Meet or exceed the established service level objectives for the support teams Act as an escalation resource for customer and internal feedback pertaining to the team Participate in late & weekend shifts on a rotational basis Participation in on-call rotations is required to provide occasional after-hours support 3+ years leading technical resources in a technical support environment and driving strong results Knowledge of technical product support and the underlying technologies Experience documenting and implementing processes and procedures Knowledge of support tools for issue tracking and knowledge management Must be able to be in the office 3 days a week ( Atlanta GA, Maitland FL, Weston FL, Alpharetta GA, or Lowell MA) HR, Payroll, Time and Labor and/or HCM domain experience Experience managing successful remote support teams Excellent customer service skills and demonstrated track record in communicating with customers, instilling confidence, and building strong customer & internal partner relationships Strong leadership, teamwork, influencing, mentoring, and coaching skills Ability to multi-task and prioritize projects, time manage, and practice detail-oriented organizational skills BA/BS degree in Management, Information Technology, Computer Science, or a related technical discipline such as Engineering", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381407003", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893381635083, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749843069, "t_create": 1744906654, "ats_job_id": "301df698-4822-4cda-946a-e07c47dcac20", "display_job_id": "SRPRO013153", "type": "ATS", "id_locale": "SRPRO013153-en", "job_description": "The role will require the Product Support Representative to assist customers with the use and usability of our UKG Ready application Diagnose, troubleshoot and resolve issues while providing exceptional service Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets Develop and maintain an intermediate level of knowledge of UKG Ready products Document all interactions with accounts and create trail for others to follow Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities Timely, accurate, and complete responses to inquiries Ability to successfully work both independently and as a part of a team 1-3+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated dedication to customer service and experience managing customer relationships Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects 1-3+ years of experience using Time & Attendance, Payroll and/or Human Resource applications Demonstrated technical troubleshooting skills with a proficiency in successfully learning new technologies quickly", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381635083", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893380962094, "name": "Payroll Account Representative - UKG Ready", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States", "Atlanta,GA,United States", "St Louis,MO,United States", "Weston,FL,United States", "Lowell,MA,United States", "Indianapolis,IN,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1749865469, "t_create": 1742216594, "ats_job_id": "c95fb42a-0d78-480e-8525-09172fe853f2", "display_job_id": "LEADA012336", "type": "ATS", "id_locale": "LEADA012336-en", "job_description": "Accountable for proactive engagement with all assigned customers, including, but not limited to, monitoring of payroll inbox, timely responses and follow-up as needed. Building strong partnerships with all key customer contacts, while providing exceptional customer service. Accountable for customer escalations by gathering the appropriate cross functional resources and tracking each issue to timely resolution (Garnishments, Benefits, etc) Leads customer conference calls to address service issues, projects, open tasks and payroll inquiries. Builds and maintains strong peer relationships within the team, other Managed Services functional areas, and across the organization. Payroll Processing Subject Matter Expert (SME) supporting escalated questions the Payroll team has about payroll and provide best practice guidance for products, processes and services. Confirms and validates all MS payroll processing and adheres to SSAE16 requirements and is accountable for compliance of each task performed. Leads Year End/Quarter End conversations and processes with customers. Also acts as a primary leadership contact for customer emails NOT related to payroll processing. Applies best practices and alternatives to improve processes and services. Manages Customers with high complexity, difficulty, and/or higher revenue. Supports Payroll Lead 1 by teaching, mentoring, and troubleshooting Supports the team by driving areas for process improvement, team engagement, and account management. 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Detail oriented with the ability to analyze and resolve problems. 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