UKG jobs in sofia bulgaria

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Develop and implement strategies to streamline and optimize payroll operations. Stay current with industry best practices and technology to enhance efficiency. Quality Assurance: Establish and monitor key performance indicators (KPIs) to measure the accuracy and efficiency of payroll processes. Implement quality control measures to ensure payroll accuracy and compliance with relevant regulations. Technology Integration: Collaborate with Product and Transformation teams to leverage technology solutions for payroll process automation. Identify and implement tools to enhance data accuracy, reduce errors, and improve overall efficiency. Stay informed about changes in payroll laws and regulations. Ensure that payroll processes comply with local, state, and federal laws. Develop and implement risk mitigation strategies related to payroll operations. Work closely with HR, Finance, and IT departments to align payroll processes with overall business objectives. Collaborate with internal and external stakeholders to address payroll-related issues and concerns. Provide training to payroll staff on new processes, tools, and compliance requirements. Develop training materials and documentation for payroll procedures. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program Bachelor's degree in business, Finance, Project Management or related field. Several years of experience in payroll management, process improvement, or related roles. 2 - 5 years Project management certificate or process improvement such as CAPM, SIX Sigma Yellow, Green Belt, Prince etc. Strong understanding of payroll regulations, compliance requirements, and industry best practices. Familiarity with BI or Project Management tools This job specification serves as a general guideline. The specific duties and responsibilities may change based on the evolving needs of the organization.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378458120", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893379152266, "name": "Technical Support Technician", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735138011, "t_create": 1730866046, "ats_job_id": "91cc7094-3015-4acf-9256-726769f6ebf9", "display_job_id": "TECHN009847", "type": "ATS", "id_locale": "TECHN009847-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs and key performance metrics. Develop in-depth product knowledge on UKG's HCM and Workforce Management solutions. Act as the first point of contact for customer support cases and requests Triage and resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Use internal tools and resources to drive resolution and, or advance cases to next support level. Develop a subject-matter expertise in areas of the product enabling you to support others and contribute to the overall team's readiness. Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Maintain effective communication with management for issues escalation and resolution. Participation in an on-call rotation as required to provide occasional after-hours support. Available to work onsite at a UKG office location at least three days per week, including a Monday or a Friday Excellent written, oral communication, listening and telephone skills. Fluent in both written and oral English. Strong attention to detail. Proven record of high customer satisfaction and key performance metrics. Ability to successfully work both independently and as part of a team. Ability to perform in a fast-paced environment. 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Strong interpersonal skills and the ability to work collaboratively in a team environment. Problem-solving mindset with attention to detail. Ability to manage multiple tasks and prioritize effectively. Ability to evaluate information gathered from multiple sources, reconcile conflicts and draw conclusions. Excellent level of English, both written and spoken Bachelor's degree in Business, Information Technology, Management, or a related field. 0-2 years of experience in consulting, business analysis, or a related field. Internships or relevant project experience are a plus. Assist in the analysis and documentation of business processes. Support the development and implementation of transformation strategies. Collaborate with senior consultants and project managers to deliver solutions. Conduct research and gather data to support project objectives. Participate in internal and external meetings and presentations Meeting project deadlines Key Characteristics Unified Vision: All team members share a common vision and objectives, ensuring alignment and focus on the organization's transformation goals. Collaborative Culture: Emphasis on open communication, mutual respect, and teamwork. The team works together to solve problems, share knowledge, and support each other. Cross-Functional Expertise: The team comprises members from different departments (e.g., IT, HR, Finance, Operations) to bring diverse perspectives and expertise to the table. Agile Methodology: Utilizes agile practices to remain flexible and responsive to change. Regular sprints, stand-ups, and retrospectives help the team adapt and continuously improve. Empowerment and Accountability: Team members are empowered to make decisions and take ownership of their tasks. Clear roles and responsibilities ensure accountability and effective execution. Continuous Learning: Encourages ongoing learning and development. The team stays updated with the latest industry trends, tools, and best practices to drive innovation. Customer-Centric Approach: Focuses on delivering value to customers. The team regularly gathers feedback and adjusts strategies to meet customer needs and expectations. 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Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's HR and Workforce Management products. Be the first point of contact for support and distribute workload evenly within the team. Triage and resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps . Utilise internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Develop a Subject matter expertise in areas of the product enabling you to support/coach others and contribute to the overall team's readiness. * Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Be accountable to resolving escalated issues and research problems independently to identify root cause of issues using problem solving skills Timely, accurate, and complete responses to inquiries and full documentation of issues in UKG's Case Tracking System. Consistently and effectively communicating with management to make sure issues are escalated and resolved Replicating customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review Analyzing customer configurations and thinking out of the box to resolve and/or find a work around or alternative solution Log product deficiencies and work with engineering to pursue acceptable resolutions Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Kronos applications Working knowledge of PC's, operating systems, web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problems on multiple platforms. Proven record of high customer satisfaction and KPI performance. Exceptional organizational, time-management and planning skills with a strong attention to detail needed. Excellent written, oral communication, listening and telephone skills. You are a born 'detective' and love paying attention to details and putting them together to find the solution. Ability to successfully work both independently and as part of a team. Ability to perform in a fast paced-environment. Experience with any of the following technologies; Dynatrace, BIRT report development, Splunk log management, WireShark, Fiddler. 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Technical Collaborator: Contribute to the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Project Management: Manage execution and delivery of features and projects, negotiating project priorities and deadlines, ensuring successful and timely completion, with quality. Architectural Design: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other engineers, provide feedback and maintain a high bar of technical excellence to ensure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action providing recommendations to optimize performance. Conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences. Platform Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, continuously deploy continuously deploy and operate the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and contributing to training materials. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Extensive experience with software development practices and design patterns. Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA. Understanding of cloud technologies and DevOps principles. 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