UKG jobs in st louis mo united states

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Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. The responsibility of the Product Support Representative is to establish and maintain a strong working relationship with our customer base. Support is primarily provided through telephone and internet connectivity using Salesforce. This role is part of a team that is crucial in supporting our award-winning UKGPro Payroll, Core, and HR solutions. As a Product Support Representative III, you will be responsible for providing in-depth analysis and timely resolutions or workarounds for customer issues. This position requires excellent analytical, problem-solving, and troubleshooting skills. The applicant must be able to work onsite at UKG location at least 3 days/week and must be able to work 9:00am-6:00pm (preferred) local time. Job Responsibilities: Serve as the initial point of contact for customer inquiries related to Payroll, Core, and HR Deliver exceptional support to our customers using various communication channels, such as phone, email, remote sessions, and our CRM case management system Continuously acquire and expand knowledge of our product offerings, support policies, and methods of support delivery Demonstrate excellent customer service skills with a proactive approach to ensure customer satisfaction Cultivate strong relationships with internal stakeholders and effectively communicate with individuals at all levels of the organization using multiple communication platforms Participation in on-call rotations is required to provide occasional after-hours support Basic Qualifications: 2+ years of customer service experience 2+ years of software support experience Experience with HR/Payroll Strong verbal and written communication skills with a demonstrated communication ability. Experience in handling demanding or sensitive situations in a professional, timely, and thorough manner Highly motivated and team-oriented Preferred Qualifications: Previous IT help desk experience Knowledge of SQL and/or Salesforce Certification in the Payroll/HR industry BS/BA preferred or equivalent work experience Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $41,600 to $59,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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"job_description": "Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. Manage a team of highly engaged individuals tasked with providing front line Technical Product Support to our UKG Pro customers. Provide high level customer satisfaction to the UKG Pro customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization. Guide daily operations for the UKG Pro Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively. Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Global Technical Account Managers require for successful job performance. Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs. Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences. Offer and implement creative solutions within technical support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments. Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management. Participate in the interview and hiring process as well as an on-call rotation. Excellent interpersonal, motivational, and managerial skills with a staff of at least 5 to 10 employees. Ability to manage conflict situations constructively. Exhibit leadership qualities and earn the respect this empowered position requires. Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills. Must be able to be in office 3 days a week Extremely productive and able to complete tasks in a consistent and timely manner. Experience preparing and writing demonstration, proposals, policies, procedures, job descriptions, and schedules. Work well in a team environment as an equal contributor. Demonstrated track record in identifying and deploying leading edge support solutions. Use of good judgment and a sense of urgency in the decision making process when assessing problems/situations. Work independently without direct supervision and with minimal guidelines. 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Responsibilities include review and execution of daily banking activities and client financial transactions, including reconciliation of incoming transactions and communication for collection of unfunded transactions. Communicate effectively with clients regarding banking questions and unsettled payroll tax and direct deposit funds. Monitor banking notifications related to direct deposit returns and confirm submission to clients via payroll system. Auditing of client company configurations specific to banking requirements. Preparation of monthly client billing and department metrics. Interfaces with Banking Relations, Clients, and UKG staff. Manage Salesforce cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners. Provide backup and assistance to other team members as needed. Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment. Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments. Participate in initiatives to improve PS Funding processes and rollout new technology internally. 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Generate daily payments for tax liabilities managed in Mastertax, ensuring timely submission to the bank and agencies. Conduct quarterly/annual balancing and reconciliation of tax liabilities to MasterTax liabilities and payments. File assigned quarterly and annual tax returns and electronic media, generated from Mastertax software, in accordance with agency specific guidelines. Prepare and communicate quarterly tax variance and refund information to clients. Prepare and file appropriate client tax agency EFT registrations, Federal E-file registrations and reporting agent authorizations. Research tax notices submitted by clients for assigned agencies and communicate effectively with clients to resolve. Assist with review of client tax amendment requests and generation of return as needed. Ensure compliance and accuracy while maintaining up-to-date knowledge of tax issues related to Federal, State and Local tax compliance. Manage Salesforce cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners. Assist with reconciliation and entry of new client balances against documentation and preparation of correspondence to assist new clients with transition. Research problems and out of balance situations. Interact with Payroll Services staff and other internal departments, as applicable, to answer questions and resolve issues. Support Tax Compliance team with testing of new system releases and client communications Assist with analytical review of client tax variances and drive ongoing improvements with system development and client education Support education of clients and Payroll Services team representatives with tax related questions. Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment. Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments. Participate in initiatives to improve Payroll Services Tax processes and rollout new technology internally. Work on stretch assignments and other duties as assigned 1-2+ years' USA payroll and multi-state and/or local tax filing experience Experience with Microsoft Office applications with emphasis on Excel Ability to troubleshoot for simple to moderate problems with tools and software the team uses regularly Bachelor's degree in Business, Accounting, Finance, Computer Science or a related field or equivalent work experience Experience working directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint Previous experience with Mastertax or similar tax processing software American Payroll Association certification (CPP or FPC) Highly collaborative and strong problem-solving skills Self-starter with minimal supervision Excellent oral and written communication skills Excellent customer service skills Ability to exercise judgment within broadly defined practices in selecting methods and techniques for obtaining solutions", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378534865", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893378904508, "name": "ACCOUNT EXECUTIVE", "location": "United States", "locations": ["United States", "Chicago,IL,United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1735863884, "t_create": 1729188608, "ats_job_id": "fc10187a-e10a-433e-980e-f0bd52c0fc5d", "display_job_id": "ACCOU009571", "type": "ATS", "id_locale": "ACCOU009571-en", "job_description": "With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. A company culture that breeds and supports success at every level, putting our employees first! Ideally, candidates will live in or near their territory and are familiar with the local business climate. Challenging? Yes! UKG expects a lot from our sales reps and we provide a lot for our reps to succeed. Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. If you are known as an over-achiever, and you've been looking for the opportunity to land your \"last\" WFM/HRMS/Payroll sales position, this is it! For sales reps who can prove their WFM/HRMS/Payroll game, click the \"Apply Online\" link. All exploratory inquiries and applications for sales employment are kept confidential. Here at UKG, Our Purpose Is People. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers What UKG Offers: Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record time-frames Responsibilities: Consistently exceed sales quotas Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM/WFM products and services to final decision makers and end users within an assigned territory Identify sales opportunities and develop sales and marketing proposals for customers on HCM/WFM products and services based on their technical needs Required Qualifications: Strong knowledge of HCM/WFM/SaaS Industry Must have 1-3 years of proven success in a selling role Preferred Qualifications: Experience selling WFM/HRMS/Payroll solutions strongly preferred Travel Requirements: 50% Where We're Going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Pay Transparency: The base salary range for this position is $100,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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