customer delivery implementation services jobs in remote

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Partner Delivery Assurance", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1748708714, "t_create": 1743655173, "ats_job_id": "fbfdf34a-bbdc-4d53-b54a-9812ca66e092", "display_job_id": "SRDIR012828", "type": "ATS", "id_locale": "SRDIR012828-en", "job_description": "Ensuring the successful outcomes of partner delivered projects Team performance and quality of execution to ensure high quality results Work collaboratively with the CX Implementation Services teams to ensure strong communication and alignment on all delivery aspects Manage customer satisfaction and on-time delivery through partner project oversight and compliance Communicate the UKG partner strategy clearly to the team and our partners Go-live forecast accuracy to ensure the business has clarity on upcoming go-lives Partner engagement ensuring the partners are supported, well thought through enablement plans are in place and executed to ensure together we deliver an outstanding customer experience. Financial management collaborating with partners and UKG CX Operations on change control within projects and budgetary impact Cultivate an environment of continuous improvement and learning through mentoring, training, feedback, and defining key metrics to demonstrate growth within the team. Collaborate with a wide variety to stakeholders within Alliances, Sales, Learning and Community, Implementation Services and Support teams to share partner outcomes, successes, and concerns for project delivery Initiate, lead, and participate in strategic cross functional projects and initiatives to develop further the best-in-class partner experience 10+ years of extensive leadership skills with experience leading a team operating in an Enterprise SaaS environment 10+ years of management/people leader experience 10+ years of experience in enterprise software training, enablement, or similar role 10+ years of experience services delivery management with partners Ability to persuade and influence senior leadership to achieve results, obtain resources, and drive change Out-of-the-box thinker and problem solver, able to work independently and results-driven. Well-developed relationship building and influencing skills and outstanding written, verbal and presentation communication skills. Well-organized and detail-oriented, with excellent follow-up skills; ability to work well in a quickly changing work environment Proficiency in Microsoft Office (SharePoint, Word, Excel and PowerPoint). 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Leading new customer implementations by consulting with cross-functional teams, ensuring smooth transitions and alignment with client objectives. Acting as the trusted advisor and subject matter expert for clients regarding the Ready product, offering insights and recommendations to enhance its use. Continuously staying informed about the latest product features and functionality to offer up-to-date consulting advice and recommendations. Consulting with internal teams to drive consistency and quality in delivery practices, leveraging implementation experience to establish processes and best practices for the services organization. Advising clients on data formatting and using common Excel functions, such as VLOOKUP, to prepare files for seamless import into UKG Ready. Proactively communicating with clients and UKG project teams to provide status updates, consulting on potential issues, and delivering solutions for process or product challenges. Applying critical thinking and consulting expertise to resolve complex challenges, ensuring the successful completion of tasks. Lead clients through user acceptance testing, ensuring they understand and validate their customized configuration. Managing project milestones and utilizing tracking tools to ensure timely delivery, while advising on best practices for effective project management. Mentor and coach peers who are new in role or to the industry, as needed. 3+ years' experience implementing time and attendance, scheduling, labor management, HR/Payroll, ERP, or similar domain product/systems Must be bilingual in English and French Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience SHRM, FPC, CPP a plus Excellent communication and consulting skills Ability to thrive in a fast-paced environment and remain agile in accommodating changes in business practices within the organization or industry. Plus de 3 ans d'experience dans la mise en oeuvre de produits/systemes de gestion du temps et des presences, de planification, de gestion du travail, de RH/paie, d'ERP ou de produits/systemes de domaine similaires Maitrise bilingue de l'anglais et du fran\u00e7ais. Baccalaureat en informatique, en systemes d'information ou dans un domaine connexe ou experience professionnelle equivalente SHRM, FPC, CPP un plus Excellentes competences en communication et en consultation Capacite de prosperer dans un environnement en evolution rapide et de rester agile pour s'adapter aux changements dans les pratiques commerciales au sein de l'organisation ou du secteur.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382302702", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893381775059, "name": "Sr Solution Consultant (UKG Pro WFM)", "location": "United Kingdom of Great Britain and Nort", "locations": ["United Kingdom of Great Britain and Nort"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1748785222, "t_create": 1745427190, "ats_job_id": "72bd9b35-27d9-454a-b855-7e0137b77aa5", "display_job_id": "SRSOL013252", "type": "ATS", "id_locale": "SRSOL013252-en", "job_description": "Actively participate in Client Configuration design, build, test and deployment activities Work closely with other UKG resources on new client implementation, migrations, and change order projects Proactively consult on UKG best practice methodology, configuration design and build activities to ensure client success Solution presenting Drive all client system requirements and collaborate with client and UKG resources for project related decisions Utilise your experience and knowledge to prioritise issues and respond appropriately to multiple critical situations Research application questions by setting up scenarios and testing the application. Analyzing customer configurations to resolve and or work around set up issues Provide significant transfer of UKG product knowledge to UKG customer Developing and documenting best practices Adhere to UKG rules of engagement Complete and submit in a timely manner all related business expenses and time/attendance bookings Minimum of 5 years of experience working with client/server and/or Web Based technologies. Minimum 2-3 years of experience implementing Cloud based HCM or WFM solutions Excellent technical understanding of Operating Systems, networking technologies, software applications and communication protocols. 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Analyse requirements and creating documentation, diagrams and feature specifications Leading workshops and sessions to drive informed decision making and gather requirements Advise customers on system configuration, industry specific features and system processes and procedures Work with product management, clients and peers to suggest ideas for the improvement of the solutions and outcomes At least 5 years of experience in the delivery and implementation of UKG solutions A thorough understanding of business, process design and technology relating to workforce management Broad knowledge of labour management, rostering, HR / Payroll, ERP, or similar domain product/systems Bachelor's Degree or equivalent", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381752152", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893381547166, "name": "Sr. Solution Consultant - Bilingual (French/English) / Consultant(e) Principal(e) en Solutions - Bilingue (Fran\u00e7ais/Anglais)", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1748617055, "t_create": 1744726988, "ats_job_id": "3643bc38-c58e-4aa6-8ed6-2eb1eb59608d", "display_job_id": "SRSOL013081", "type": "ATS", "id_locale": "SRSOL013081-en", "job_description": "Consulting with clients to provide expert guidance on best practices, collaborating to design and implement tailored solutions that align with their needs. Leading new customer implementations by consulting with cross-functional teams, ensuring smooth transitions and alignment with client objectives. Acting as the trusted advisor and subject matter expert for clients regarding the Ready product, offering insights and recommendations to enhance its use. Continuously staying informed about the latest product features and functionality to offer up-to-date consulting advice and recommendations. Consulting with internal teams to drive consistency and quality in delivery practices, leveraging implementation experience to establish processes and best practices for the services organization. Advising clients on data formatting and using common Excel functions, such as VLOOKUP, to prepare files for seamless import into UKG Ready. Proactively communicating with clients and UKG project teams to provide status updates, consulting on potential issues, and delivering solutions for process or product challenges. Applying critical thinking and consulting expertise to resolve complex challenges, ensuring the successful completion of tasks. Lead clients through user acceptance testing, ensuring they understand and validate their customized configuration. Managing project milestones and utilizing tracking tools to ensure timely delivery, while advising on best practices for effective project management. Mentor and coach peers who are new in role or to the industry, as needed. Consultation des clients pour fournir des conseils d'experts sur les meilleures pratiques, collaboration pour concevoir et mettre en oeuvre des solutions sur mesure qui repondent a leurs besoins. Diriger les implementations de nouveaux clients en consultant des equipes interfonctionnelles, en assurant des transitions en douceur et un alignement avec les objectifs du client. Agir en tant que conseiller de confiance et expert en la matiere pour les clients concernant le produit Ready, en offrant des informations et des recommandations pour ameliorer son utilisation. Rester continuellement informe des dernieres fonctionnalites et caracteristiques du produit pour offrir des conseils et des recommandations de conseil a jour. Consultation des equipes internes pour favoriser la coherence et la qualite des pratiques de prestation, en tirant parti de l'experience de mise en oeuvre pour etablir des processus et des meilleures pratiques pour l'organisation des services. Conseiller les clients sur le formatage des donnees et l'utilisation des fonctions Excel courantes, telles que RECHERCHEV, pour preparer les fichiers pour une importation transparente dans UKG Ready. Communiquer de maniere proactive avec les clients et les equipes de projet UKG pour fournir des mises a jour de statut, des conseils sur les problemes potentiels et fournir des solutions aux defis lies aux processus ou aux produits. Appliquer la pensee critique et l'expertise en consultation pour resoudre des defis complexes, garantissant ainsi la reussite des taches. Guider les clients tout au long des tests d'acceptation des utilisateurs, en s'assurant qu'ils comprennent et valident leur configuration personnalisee. Gerer les etapes du projet et utiliser des outils de suivi pour assurer une livraison dans les delais, tout en conseillant sur les meilleures pratiques pour une gestion de projet efficace. Encadrer et encadrer les pairs qui sont nouveaux dans leur role ou dans le secteur, selon les besoins. 3+ years' experience implementing time and attendance, scheduling, labor management, HR/Payroll, ERP, or similar domain product/systems Must be bilingual in English and French Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience SHRM, FPC, CPP a plus Excellent communication and consulting skills Ability to thrive in a fast-paced environment and remain agile in accommodating changes in business practices within the organization or industry. Plus de 3 ans d'experience dans la mise en oeuvre de produits/systemes de gestion du temps et des presences, de planification, de gestion du travail, de RH/paie, d'ERP ou de produits/systemes de domaine similaires Maitrise bilingue de l'anglais et du fran\u00e7ais. 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