customer delivery implementation services jobs in united states

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Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Work with purpose -- whatever your purpose You're here for more than a job. You want work with purpose, right? At UKG, an HR technology company, we support whatever makes you feel most alive, both in and out of the workplace. What makes us feel most alive? In the Creative Experiences team it's putting creative, strategic, and thought-provoking work out into the world (that helps grow our business). Does a blank page excite you? Do you get an adrenalin rush after a great presentation? Same. We want to chat. Your purpose is our inspiration -- because our purpose is people. About Us: As part of the Creative Experiences Inhouse Agency, the Senior Manager, Creative and Brand Writing plays a pivotal role, emphasizing exceptional creativity and leadership. This position requires strong conceptual skills to develop impactful campaigns that uphold high standards of creativity, quality, and brand consistency. The ideal candidate possesses fluency in voice, tone, and messaging, paired with a keen aesthetic sense and storytelling expertise. They will inspire and guide creative teams, foster collaboration, and mentor staff to support professional growth. Exceptional communication, time management, and problem-solving abilities are essential, along with the capacity to manage multiple projects and adapt to evolving needs. Staying informed on industry trends is crucial to driving innovative, forward-thinking work. Description Develop and execute strategic, big idea campaigns that showcase exceptional creativity). Raise creative excellence standards by consistently delivering high-quality, innovative, and cohesive work. Craft precise and compelling messaging, leveraging expertise in voice, tone, and aesthetics. Exhibit impeccable storytelling and communication skills, clearly articulating visions and objectives. Lead and contribute to brainstorming sessions, actively driving idea generation and collaboration. Manage, mentor and inspire creative teams, fostering collaboration, professional growth, and positivity. Cultivate strong relationships across stakeholders, the creative department, and direct reports. Deliver presentations effectively, clearly conveying ideas and strategies. Solve problems with agility, balancing innovative thinking with practical solutions. Manage multiple projects efficiently, ensuring deadlines and priorities are met. Adapt to changing needs, taking on diverse duties as required to support project success. Stay ahead of trends, leveraging industry, cultural, and technological insights to inspire innovation. Basic Qualifications 10+ years professional experience as a copywriter, at an agency or in-house 5+ years' experience leading a team of creatives Portfolio featuring a wide range of conceptual and strategic creative work is required Experience in creative conceptual development, brand strategy, advertising, marketing, innovation, and corporate identity Excellent presentation skills Outstanding organizational, detail, and time management skills Ability to manage multiple projects and prioritize according to changing deadlines Proven ability to proactively solve creative challenges, self-motivate, and work both independently and collaboratively. Excellent management skills and strong leadership potential Ability to professionally engage with, take and give feedback from stakeholders and reports Preferred Qualifications: Bachelor's degree in writing, English, or related field Strong interpersonal and communication skills Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $126,300.00 to $181,550.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Drive partner negotiations and support onboarding and monetization strategies. Collaborate across teams to bring partner solutions to market and ensure strategic alignment. Analyze business cases using market data, segmentation, and revenue modeling. Serve as the primary relationship owner for key partners, resolving issues and advocating internally. Monitor industry trends to inform and refine partnership strategy. Maintaining direct and active relationships with existing partners, including proactively Working closely with customers and partners to set up and activate products and A self-starter who takes the initiative and drives progress independently. Someone who understands the industry and can quickly navigate internal structures. A strategic thinker with strong execution skills. Strong analytical abilities to support data-driven decision-making. Experience in partner negotiations, particularly in fintech, HCM, or embedded services. 8+ years of experience in strategic partnerships, business development, or partner management, supporting a partner network and driving strategic initiatives. Minimum of 2 years working in HCM, WFM, or financial services ecosystems. Proven track record of managing cross-functional projects involving product, sales, marketing, legal, and technology teams. Demonstrated ability to analyze program performance using both qualitative and quantitative data. Bachelor's degree or equivalent work experience. Experience influencing global product and go-to-market strategy. Strong background in managing relationships with Carrier, Broker, and Health & Wellbeing (H&W) partners. Ability to define partnership requirements, aggregate feedback, and explore new strategic opportunities. Experience coordinating joint sales activities and driving new business opportunities with key partners. 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This individual will demonstrate the ability to work collaboratively across all relevant UKG functions and departments, such as with senior leadership, product development, marketing, and sales, ensuring that current workforce challenges and future healthcare trends are translated in UKG's solutions. This position requires a flexible and innovative style to meet demands from across UKG, including deadline and budget requirements. The CNE maintains an executive presence at national industry meetings, events, and committees as UKG's key healthcare spokesperson. Master's degree or higher in a healthcare-related field, such as nursing, informatics, healthcare administration, or business A current RN License A minimum of 7-10 years of experience in healthcare senior management and workforce operations, including developing and understanding the business case for using technology solutions in workforce management. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Principal Architect, UKG Kronos Systems, LLC, Lowell, Massachusetts (Remote) Will work as a member of a Software Engineering team at the forefront of driving the architecture modernization of our Software as a Service (\"SaaS\") based product suite. Will participate in designing a next generation microservices platform and driving the implementation of cloud best practices while serving as a member of the Software Engineering organization and the Software Architecture community with oversight on projects and a focus on design, integration, and technical strategies that will help establish the technical vision for the future scale of our Platform Services. Specific duties will include: Collaborating with Software Engineering Leadership to define and understand the business requirements tied to critical business strategic goals. Understanding business needs, company's products, and services and matching them with best-in-class technology to define the target state. Understanding customer pain-points and coming up with resilient, scalable & future-proof solutions to address them. Acting as a liaison between Engineering & Value-stream teams to help embrace best practices for existing service integrations across various UKG products. Partnering with service architects to make architectural decisions, design technical strategies, and effectively communicate the strategies that need to be adopted. Architecting net-new solutions and leading the development of proofs-of-concepts in collaboration with development teams. Working on application & REST API development using Microservices, Java & Spring boot as well as with Containerization platforms like Docker, Kubernetes & Helm. Creating Continuous Delivery & DevOps pipelines using Infrastructure automation tools like Ansible & Terraform. Evaluating existing solution offerings and come up with effective migration strategies to migrate customers from legacy platforms to UKG's suite-wide offerings seamlessly. Clearly articulating technical software architecture including current and future state diagrams, solution best practices, reference architectures, and design patterns. Collaborating with and mentoring software development teams and technical leads to design and deliver functional, scalable, resilient, adaptable, performant, and cloud-native software products and services. Conducting architecture workshops and other enablement sessions and lead key discussions to define target state architecture. Building and maintaining partnerships and collaborative work with the external community, occasionally speaking in conferences, and participating in submission of patents as needed. Requirements: Position requires a Bachelor's degree in Computer Science, Electrical or Electronics Engineering, Information Technology or a closely related field and 7 years of experience as a Software Developer. Must also have 5 years of experience (which can have been gained concurrently with the primary experience requirement) working with the following: Software Architecture for enterprise-level applications and systems including large scale distributed systems and architecture of cloud native services in at least one major cloud provider (GCP, AWS or Azure); Security, reliability, scalability, high availability, and concurrency architectural patterns for Application development using Microservices, Java & Spring boot framework; Prototype and create POCs for existing services to prove out new frameworks / technologies along with providing backward compatibility; Relational and non-relational database technologies (either SQL Server, MySQL, PostgreSQL, MongoDB or Cassandra); and Creating Continuous Delivery & DevOps pipelines using Ansible and Terraform and working with containerization/orchestration technologies including Docker, Kubernetes and Helm. This is a telecommuting position working from home. May reside anywhere in the United States. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose \u2014 people \u2014then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. We are looking for a Senior Software Engineer to join our dynamic team. This role provides an opportunity to lead projects and contribute to high-impact software solutions that are used by enterprises and users worldwide. As a Senior Software Engineer, you will be responsible for the design, development, testing, deployment, and maintenance of complex software systems, as well as mentoring junior engineers. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges. Our team is looking for strong talent with expertise in the following areas: Front End UI Engineer (UI/UX design principles, responsive design, JavaScript frameworks) DevOps Engineer (CI/CD Pipelines, IAC proficiency, Containerization/Orchestration, Cloud Platforms) Back End Engineer (API Development, Database Management, Security Practices, Message Queuing) AI/ML Engineer (Machine Learning Frameworks, Data Processing, Algorithm Development, Big Data Technologies, Domain Knowledge) About the role: Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Technical Leadership: Contribute to the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Project Management: Manage execution and delivery of features and projects, negotiating project priorities and deadlines, ensuring successful and timely completion, with quality. Architectural Design: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other developers, provide feedback and maintain a high bar of technical excellence to ensure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using, tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action providing recommendations to optimize performance. Conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, contributing to training materials. About you, Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 4+ years of professional software development experience. Deep expertise in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Extensive experience with software development practices and design patterns. Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA. Understanding of cloud technologies and DevOps principles. Preferred Qualifications: Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Familiarity with developing accessible technologies. Dedicated to diversity and inclusion initiatives. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. USA Pay Transparency: The pay range for this position is $99,8000 to $143,450, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Technical Collaborator: Contribute to the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Project Management: Manage execution and delivery of features and projects, negotiating project priorities and deadlines, ensuring successful and timely completion, with quality. Architectural Design: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. 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