customer delivery implementation services jobs in UKG

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Professional Services Consulting", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1746775221, "t_create": 1743145182, "ats_job_id": "b231a69b-abfd-4673-94c7-92c75b0001c3", "display_job_id": "DIRPR012676", "type": "ATS", "id_locale": "DIRPR012676-en", "job_description": "- Direct reports include functional managers and an indirect staff of over 40 employees. - Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. Delegates tasks and assignments to appropriate subordinates and monitors progress. - Gives significant input into strategic and tactical decisions related to the functional discipline - Solves multiple problems involving complex technical and managerial issues involving functional discipline and across multiple disciplines. - Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution - Interacts with senior management (VP/Director level) in sales, engineering, and support. Represents UKG to these customers and has authority to commit significant company resources in these interactions. - Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs. - Develops staffing strategies. Recruits and hires staff. Establishes individual performance goals and priorities. Reviews performance against goals. - Minimum 15 years technical and consulting management experience (3-5 years at Director level) in a high-volume customer focused environment, preferred. - Minimum 5 years' experience in HR, Payroll and/or Time and Labor domains, preferred. - Proven results in improving customer satisfaction, driving delivery timelines, employee engagement and team productivity. - Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. - Serves as the point of escalation as needed. Responsible for negotiating and resolving escalated issues that arise during the implementation - Proven experience in creating an employee & customer centric culture. - Excellent interpersonal, motivational, and managerial skills with an indirect staff of over 40 employees. Ability to manage conflict situations constructively. - Professional communication skills, both written and verbal. - Ability to multitask and prioritize projects, time manage, and practice detail oriented organizational skills. - Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates. - Experience preparing and writing demonstrations, proposals, policies, procedures, job descriptions, and schedules. Use of good judgment and a sense of urgency in the decision-making process when assessing problems/situations. - Ability to deal with ambiguity and change in all areas on a regular basis. - Strong decision-making and problem-solving skills and general business acumen", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381186289", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381178138, "name": "Sr Services Project Manager", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1746772988, "t_create": 1743098140, "ats_job_id": "c1152202-e826-4dd4-99d3-a851f769c058", "display_job_id": "SRSER012628", "type": "ATS", "id_locale": "SRSER012628-en", "job_description": "Act as Primary customer liaison for all implementation related tasks. Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting. Act as a 'People Developer' or 'mentor' to internal colleagues. Assist in continued development in best practices and employee development. Set performance goals for project team or work unit. Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews. Lead Executive level meetings and escalations. Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. Assess the potential impact on own and others' work, and develop and execute the best work solution. Manage escalated situations as proactively as possible, involving management as needed. Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations. Develop strong customer relationships as 'trusted advisor' at project management, payroll manager, and senior management levels. Strong attention to detail as well as ability to function strategically within account; proactively look at 'big picture' for project/customer short and long term goals; identify and drive additional revenue opportunities within account. Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments). Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for Global customers. Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team). Comfortable presenting to large and diverse audiences, including C Level executives Strong experience scheduling, preparing presentations and status reports. Ability to perform multiple tasks ranging from project management to coaching other team members. Well versed with MS Office applications including MS Project, Excel, Sharepoint, Powerpoint, Visio Ability and willingness to travel up to 50% based on project needs Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems is strongly preferred If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. 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Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting. Act as a 'People Developer' or 'mentor' to internal colleagues. Assist in continued development in best practices and employee development. Set performance goals for project team or work unit. Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews. Lead Executive level meetings and escalations. Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. Assess the potential impact on own and others' work, and develop and execute the best work solution. Manage escalated situations as proactively as possible, involving management as needed. Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations. Develop strong customer relationships as 'trusted advisor' at project management, payroll manager, and senior management levels. Strong attention to detail as well as ability to function strategically within account; proactively look at 'big picture' for project/customer short and long term goals; identify and drive additional revenue opportunities within account. Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments). Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for Global customers. Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team). Comfortable presenting to large and diverse audiences, including C Level executives Strong experience scheduling, preparing presentations and status reports. Ability to perform multiple tasks ranging from project management to coaching other team members. Well versed with MS Office applications including MS Project, Excel, Sharepoint, Powerpoint, Visio Ability and willingness to travel up to 50% based on project needs Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems is strongly preferred If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380252813", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893379871902, "name": "Lead Data Services Consultant", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1746786479, "t_create": 1735190977, "ats_job_id": "6bf32cda-17b6-4388-8942-29d79ad31cef", "display_job_id": "LEADD010650", "type": "ATS", "id_locale": "LEADD010650-en", "job_description": "Deliver data consulting services to our customers. Utilize available ETL tool to extract and convert data from source system reports. Interpret, validate, and convert data from source system(s) to target system including demographic data, taxation, benefits, payroll balances, additional tables, contacts, dependents, beneficiaries. Extract, validate, convert, reconcile and load US People and Payroll data into HCM software through SQL stored procedures and backend. Perform balancing of payroll data based on earning, deduction and tax codes. Reconciling the opening balances data to be loaded with the original source to ensure that all information has been accurately transferred and that there is no missing information. Utilize available data conversion tools, SQL queries, templates, and documentation to promote efficiency and standardization in compliance with approved data conversion methodology Proactively communicate with peers, internal teams, and customers to keep them apprised of project status and ensure they are on track with assigned responsibilities and project timeline and effectively implement change-control Create required post conversion documents including Issues and Assumptions and Tax Verification Schedule and successfully complete multiple projects within the timeline required Provide input on data conversion methodology and process improvements Provide support to peers (e.g., mentoring, knowledge transfer) including developing and delivering knowledge transfer sessions on new tools and processes as needed/requested Successfully assist or shadow System Consultant on implementation projects in order to gain a better understanding of system configuration and apply that knowledge to add more value during the data conversion process BE/B Tech or Master's in related field 2+ years of experience working on US Payroll and 4+ years of experience in SQL Database, Programming, and Transact SQL Experience working in project teams along with strong SQL skills and Knowledge of any ETL tool Good to have prior experience with US Payroll and any Human Capital Management Software Prior consulting experience, customer-focused, positive and professional attitude along with strong communication and interpersonal skills Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation. Strong decision making, problem-solving, analysis, task and time management skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379871902", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893379181425, "name": "Sr Services Project Manager", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1746787654, "t_create": 1731048470, "ats_job_id": "2e1a95dd-44bd-439a-b5ff-f772f5dd7e83", "display_job_id": "SRSER009912", "type": "ATS", "id_locale": "SRSER009912-en", "job_description": "Act as Primary customer liaison for all implementation related tasks. Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting. Act as a 'People Developer' or 'mentor' to internal colleagues. Assist in continued development in best practices and employee development. Set performance goals for project team or work unit. Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews. Lead Executive level meetings and escalations. Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. Assess the potential impact on own and others' work, and develop and execute the best work solution. Manage escalated situations as proactively as possible, involving management as needed. Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations. Develop strong customer relationships as 'trusted advisor' at project management, payroll manager, and senior management levels. Strong attention to detail as well as ability to function strategically within account; proactively look at 'big picture' for project/customer short and long term goals; identify and drive additional revenue opportunities within account. Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments). Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for the India market. Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team). Comfortable presenting to large and diverse audiences, including C Level executives Strong experience scheduling, preparing presentations and status reports. Superb written and oral communication skills required (e.g., proficient in Microsoft PowerPoint and Word). Ability to perform multiple tasks ranging from project management to coaching other team members. Well versed with MS Office applications including MS Project 2010, Excel, Sharepoint, Powerpoint, Visio Ability and willingness to travel up to 50% on a regular basis throughout India Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems is strongly preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379181425", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893380648007, "name": "Mgr. Professional Services Consulting", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746627717, "t_create": 1741013612, "ats_job_id": "454c0ca5-c0d5-4910-9ca0-809bed2715db", "display_job_id": "MGRPR012033", "type": "ATS", "id_locale": "MGRPR012033-en", "job_description": "Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless \"follow the sun\" implementation methodology. Bachelor's Degree in a Technical Field; MBA Desired. 10-12 Years of Work Experience; People Management Preferred. Ambitious Experienced Professional Services Leader with proven Skills. Strong Project Management Skills and Enterprise Software Experience. Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management. 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