customer success jobs in pune city india

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Product Support", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746736144, "t_create": 1743056759, "ats_job_id": "bb9fc7a0-221a-4123-bfbf-dd93c3d31447", "display_job_id": "ASSOC012586", "type": "ATS", "id_locale": "ASSOC012586-en", "job_description": "Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready, Pro and WFM customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Pro and WFM Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support Overall, 8+ years of work experience, with 3+ years of people management experience HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures Conflict resolution Ability to handle multiple tasks under stringent timelines Bachelor's degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381171270", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381178102, "name": "Sr Solution Consultant (Kronos Consultant)", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746723065, "t_create": 1743097725, "ats_job_id": "58b7e44a-49d1-4fe9-a853-b5fc1b134ae4", "display_job_id": "SRSOL012625", "type": "ATS", "id_locale": "SRSOL012625-en", "job_description": "Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. Customization and Integration: Design and implement customizations and integrations to meet specific client needs. Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Education: Bachelor's degree or equivalent in Computer Sciences or a related field. o 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). o 5+ years of experience in Workforce Management is a must. o Relevant experience as a consultant in a similar application environment is desirable. o Extensive experience in implementing solutions for medium to large enterprise customers. o Thorough understanding of business, process, and technology relating to workforce management. o Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. o Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable. o Prior experience in supporting functional testing, integration testing, and UAT. o Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. o Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381178102", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381178593, "name": "Principal System Consultant", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746545845, "t_create": 1743101525, "ats_job_id": "bd3335a1-5e47-4391-bf65-40e57f6a930f", "display_job_id": "PRINC012643", "type": "ATS", "id_locale": "PRINC012643-en", "job_description": "Deliver presentations and communicate effectively at all levels within the Customer and UKG Pro WFM organization Facilitate workshops for complex or large-scale projects to identify requirements, documenting the requirements and developing prototypes to use to confirm requirements back to the customer Designs, develops, modifies and evaluates tools developed to aid the team Assist with Managed Services customer presentations Manage customer project and/or accounts Assists in resolving customer escalations Ability to expand knowledge of UKG Pro WFM' product line through self-study, attend classes and/or participating in Virtual Training. Develops solutions to diverse business problems of high complexity which require the regular use of ingenuity and creativity. Analysis of situations or data requires an in-depth evaluation of various factors. Has specialized knowledge of various alternatives and their impact on the business. Challenges are frequently unique, and solutions may serve as precedent for future decisions. Plans and organizes project assignments of substantial variety and complexity. Initiates or maintains schedule for projects and project milestones. Exercises considerable latitude in determining objectives of assignment. Develops departmental policies and procedures, new techniques and standards. Work is reviewed from a relatively long-term perspective, for desired results. BS/BS degree in Computer Science, Management Information Systems or related discipline (or related experience) 8 - 10 years of relevant work experience Minimum of 8 years of experience implementing a UKG Pro WFM Workforce Management Solution Minimum of 6 years of integrations/APIs development Professional Dell Boomi Developer Certification, ITIL Certification, Project Management, may require additional product certifications", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381178593", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381178612, "name": "Product Support Representative II", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746612052, "t_create": 1743101116, "ats_job_id": "7cbff5b4-0b33-4b6a-b9a8-b752568c92d8", "display_job_id": "PRODU012640", "type": "ATS", "id_locale": "PRODU012640-en", "job_description": "Work as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs, e-mails, and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the \"Partners for Life\" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as required Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Bachelor's degree required: BCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381178612", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381200063, "name": "Product Support Representative II", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746732103, "t_create": 1743172730, "ats_job_id": "63cd6a88-e4fc-447c-ac19-a180bfdc0def", "display_job_id": "PRODU012721", "type": "ATS", "id_locale": "PRODU012721-en", "job_description": "Work as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs, e-mails, and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the \"Partners for Life\" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. 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