customer success jobs in remote

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Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379537879", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893383256173, "name": "SMB Customer Account Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1752874824, "t_create": 1751394456, "ats_job_id": "b2930ed4-d741-4a50-a3be-001b61f49b7d", "display_job_id": "CUSTO014646", "type": "ATS", "id_locale": "CUSTO014646-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383256173", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893383246176, "name": "Manager, Technical Support Engineering", "location": "Australia", "locations": ["Australia", "Sydney,NSW,Australia", "Melbourne,VIC,Australia"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1752825802, "t_create": 1751372921, "ats_job_id": "809893e9-cd06-4e16-af87-d1ecafa5cda7", "display_job_id": "MGRTE014637", "type": "ATS", "id_locale": "MGRTE014637-en", "job_description": "Are you passionate about working with highly engaged teams to deliver an outstanding support experience? Then this role will be a good match for you! Join us as a Manager, Technical Support Engineering and you'll be at the forefront of our service offering to our enterprise and SMB customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector. Your keen interest in information technology alongside your superior communication skills will provide you with the creative problem-solving skills you'll need to excel in this role. We offer a structured training plan, and long-term development opportunities across our business. You will play a critical part in guaranteeing outstanding customer satisfaction, product quality, and ongoing customer success with UKG products. You will: Guide and influence others internally and/or externally Network with functional area management and with peer managers across the organization Act as trusted advisor to customers; leverage network across organization to resolve escalations Working closely with the ANZSEA Support leadership team, you will ensure case backlog, response, resolution times and other critical Support Services KPIs relative to support quality, and customer satisfaction targets are managed within defined and published targets Promote Knowledge Centric Support (KCS) practices - team uses the Knowledge Base (KB) for research during problem resolution and regularly contribute content to facilitate the growth of our Community Proficiently gather and analyse team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions and predict future needs Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results Coordinate root-cause analysis and fixes for complex issues for our customers while being key to providing a consistent quality experience, bringing new and improved support methodologies to UKG Participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details Play an important role in supporting the organisation's security and data protection policies, with emphasis on the protection of sensitive customer information Demonstrate a focus on team coaching, skills and career development, SOP improvements, delivery quality, transparency, analytics and developing robust teams Partner with global peers in aligning our Company and Customer Success strategies and work within the broader ecosystem of Support leaders to improve the overall department and corporate operational efficiencies Have a strong business sense, define global and scalable frameworks & methodologies that are comprehensive from concept through adoption, scale, and maintenance Contribute to team meetings, offering suggestions and ideas to underpin key success factors Be responsible for developing and maintaining positive relationships with customers (management and staff) and ensuring high level of satisfaction with technical support services Work with the Professional Services group to ensure Customers are appropriately transitioned to Support. Be responsible for annual reviews, goals, and development plans of direct reports Provide standby, public holidays and weekend coverage as well as after-hours service on a rotational basis as needed to meet business requirements Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function in a managerial capacity, with at least 3+ years of experience o Web technologies o Relational database management systems o Java o Microsoft Operating systems o Networking technologies o Experience with CRM solutions such as Salesforce o Solid Operational statistical analytical ability using applications such as Excel etc You're an experienced people leader, involved in building networks and developing talent. You are comfortable with recruiting and building successful hybrid teams as well as having difficult conversations when things aren't going to plan. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision Extensive expertise in understanding and developing metrics to measure the effectiveness of technical support within the organisation Experience in both small and large companies in a B2B environment is highly desirable Track record of accomplishment and effectiveness within organisations Experience in working in 24x7 support operations and with teams across multiple locations is essential Ability to remain focussed with a solid attention to detail Ability to translate business issues into appropriate outcomes Strong verbal and written English skills is essential You will understand our UKG Global Job Architecture career matrix profile for Global Support Management. This role is expected to be fulfilled in a learning capacity Experience leading service operations teams in fast-paced environments Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383246176", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893382458671, "name": "Strategic Value Engineer", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Pre Sales", "business_unit": "Pre Sales", "t_update": 1752686565, "t_create": 1747368897, "ats_job_id": "4d7f379a-8e9c-4aad-aa1c-5db9b7aa18f7", "display_job_id": "SENIO013728", "type": "ATS", "id_locale": "SENIO013728-en", "job_description": "Learn more at www.ukg.com/careers #WeAreUKG About the Role: As a Value Engineer in our Go-To-Market team, you'll drive customer value throughout their entire journey - from initial engagement through post-sale success. You'll promote value-based selling across GTM teams while focusing specifically on Mid-Market and SMB segments. This role requires developing expertise in workforce management and HCM software, creating compelling value propositions, and collaborating with sales, customer success, and product teams to ensure customers achieve measurable business outcomes. We're seeking someone passionate about translating software capabilities into tangible business results that help UKG win and retain customers. Bachelor's degree in Business, Management Information Services (MIS), Human Resources, or a related field; advanced degree preferred. Minimum of 5 years of experience in management consulting, marketing, data analysis, or account management, with a clear understanding of enterprise software GTM processes and analytics. Minimum of 2 + years in quantifying the impact of solutions and tools to ensure defined and realized value, including ROI analyses. Value engagements may involve data insights, survey design and deployment, and customer interviews. Proficiency with value-selling platforms such as Valuecore, Mediafly, or similar tools. Excellent communication and interpersonal skills, coupled with a strong sense of urgency, to swiftly complete engagements and build relationships with diverse stakeholders. Strong critical thinking skills and demonstrated creativity. Experience supporting Mid-Market and SMB sales teams with tailored value strategies and scalable engagement models. Understanding of Human Capital Management software and its applications. We are also open to consider candidates with up to 2 years post MBA with consulting experience. Engage with prospects and customers during a sales-cycle and through research, interviews/discovery and data analysis, determine if there is a business case that supports the products and services as customer is interested in Partner with Mid-Market and SMB sales teams to support the full customer lifecycle--from initial engagement to post-sale value realization--by tailoring value propositions to the unique needs of these segments. Leverage value-selling tools such as Valuecore to craft compelling, data-driven value narratives that resonate with prospects and customers across various industries and maturity levels. Design and deliver customized value engagements that meet customers where they are in their workforce management and HCM journey, ensuring relevance and impact regardless of their stage in digital transformation. Understand and share best practices from other customers through storytelling that apply to that customer determined by the insights gained from the business case development Communicate the findings of the business case and recommended practices to a range of roles at the prospect/customer from individual contributor to senior executives in HR, IT, Finance & Operations Post Sales, engage with customers to evaluate their usage of the solution to determine if they are realizing the expected value of the solution. Make recommendations on how the customer could realize more value. Collaboration: Work closely with cross-functional teams, including sales, marketing, product development, and customer success, to ensure alignment and successful execution of industry strategies. Innovation: Through your experiences in working with customers, evolve the data insights and business case communication and share those insights with the broader team", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382458671", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382458699, "name": "Human Capital Management Sales Overlay", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1752820130, "t_create": 1747369492, "ats_job_id": "de54fbc3-b573-4291-aeb5-af20149107e4", "display_job_id": "PRINC013729", "type": "ATS", "id_locale": "PRINC013729-en", "job_description": "Deep Solution Expertise in a Sales Context: Strengthen and expand customer and prospect relationships through regular interactions, including face-to-face meetings, industry events, trade shows, and conferences related to ProHCM. Consultative Selling: Utilize consultative selling skills to understand customer business requirements and recommend UKG software solutions that meet their objectives. Customer Context and Use Case Expertise: Maintain a deep understanding of successful customer use cases to add trust and context to sales engagements. Industry Expertise: Maintain a deep understanding of the customer's industry to provide tailored solutions and support. Collaboration: Partner with GTM teams to create account strategies and identify revenue opportunities. Customer Advocacy: Advise, consult, and support customers on best practices in the utilization and expansion of UKG services. 7+ years of experience in Human Capital Management (HCM) in a customer-facing role such as Customer Account Manager, Industry Fellow, Value Engineer, or similar. 3+ years of experience directly supporting or advising field sales teams in a strategic advisory capacity. Proven track record of engaging with C-suite executives (e.g., CHRO, CFO, COO) in strategic discussions and solution alignment. Demonstrated ability to influence enterprise-level deals within various deal sizes Strong working knowledge of UKG ProHCM solutions, including core HR, talent, and workforce management modules. 2+ years of experience selling into or consulting within the Manufacturing,Healthcare or Retail industry. Demonstrated success in consultative selling, including discovery, solution mapping, and value articulation. Excellent verbal and written communication skills, with the ability to present to both technical and executive audiences. Deep industry knowledge with the ability to tailor messaging and solutions to specific verticals. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is seeking a highly motivated sales professional as a Strategic Development Manager in Canada who will be responsible for net-new logo sales in the mid-market space. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. Candidates typically have 3-5 years of proven success selling HRMS/Payroll solutions. Ideally, candidates will live in or near their territory and are familiar with the local business climate, however, we encourage you to apply. Challenging? Yes! UKG expects a lot of our sales reps and we provide a lot for our reps to succeed: Tenured management who are skilled at guiding highly successful sales personnel Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. If you are known as an over-achiever, and you've been looking for the opportunity to land your \"last\" HRMS/Payroll sales position, this is it! For sales reps who can prove their HRMS/Payroll game, click the \"Apply Online\" link. All exploratory inquiries and applications for sales employment are kept confidential. Primary Responsibilities: Consistently exceed sales quotas Must have proven success selling HRMS/Payroll solutions to complex organizations Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. Excellent written and verbal communication, and presentation skills Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM products and services to final decision makers and end users within an assigned territory Incredibly organized Experience with a diversity of prospecting strategies Minimum Qualifications: Minimum of 3-5 years of proven success selling HCM/Payroll solutions or in a direct sales support role Travel Requirement: 30-40% Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Where We're Going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer: UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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