customer success jobs in united states

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Customer Account Management", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1746828127, "t_create": 1743436870, "ats_job_id": "d2c2a4fb-909a-45fc-a6be-5022f5bbe1f9", "display_job_id": "AVPCU012751", "type": "ATS", "id_locale": "AVPCU012751-en", "job_description": "Sales Expansion: Drive sales growth by expanding solutions and revenue to current UKG customer base. Leadership Experience: Proven experience in leading leaders and individual contributors to success. Sales Acumen: Strong sales and customer relationship management skills. Industry Knowledge: Deep understanding of the tech SaaS industry and customer needs. Communication Skills: Excellent verbal and written communication skills. Strategic Thinking: Ability to develop and execute strategic plans. Collaboration: Strong collaboration skills with internal and external stakeholders. Problem-Solving: Ability to identify and resolve issues effectively. Event Management: Experience in participating in industry events and trade shows. CRM Proficiency: Proficiency in using CRM tools, particularly SFDC. Bachelors Degree: Bachelors Degree or advanced degree. Certifications: Relevant industry certifications. Travel: Willingness to travel as required for customer meetings and industry events. Work Environment: Hybrid work environment with a combination of remote and in-office work.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381229607", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382147958, "name": "Lead Field Alliance Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1747018999, "t_create": 1746028775, "ats_job_id": "cf374a8e-a466-4ab2-b0dd-456dc06ae070", "display_job_id": "LEADF013387", "type": "ATS", "id_locale": "LEADF013387-en", "job_description": "Develop Local Broker Relationships: Establish Connections: Actively seek out and connect with Benefit Brokers in your area. Attend local industry events, join professional networks, and leverage existing contacts. Nurture Relationships: Maintain regular communication, offer support, and provide valuable insights to build strong, lasting relationships with brokers. Pipeline Building: Generate Opportunities: Work closely with broker partners to identify potential leads. Encourage brokers to refer clients who could benefit from UKG's solutions. Track Progress: Use CRM tools to track and manage above the funnel activity, ensuring that leads and opportunities are tracked efficiently. 8+ years' experience in Business Development, Consulting, Software Sales, and/or Alliance Proven history of success with demonstrated ability to thrive in a demanding environment. Excellent verbal/written communication skills, including strong presentation skills (including PPT) Effective collaborator with the ability to quickly build relationship with sales leaders. Strategic thinker: ability to envision the future for our partners within their area of influence and share that vision broadly. Collaborator with the ability to work independently. Proven track-record of working in a cross-functional team environment towards common goals or deliveries. Ability to develop trusting relationship - both with sales & partners. Bachelor's Degree SaaS Sales or Alliances Experience working with consulting firms, private equity, advisory firms, technology companies. The Broker Channel Rep role at UKG offers a unique opportunity for talented and ambitious individuals. We seek professionals who can thrive in a high-velocity sales cycle while also navigating a strategic sales and partner process. 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As part of tax notice research process, reconcile QTD and YTD tax amounts withheld, reported, and deposited on quarterly and annual basis. Aid business units on payroll tax related inquiries. Maintain and update tax notice cases in Salesforce with resolution progress including communication to customers. Initiate or receive customer calls as needed, to explain tax notice root cause and review steps UKG will take (or has taken) to resolve Assist with various projects as assigned. Identify and initiate ideas to improve processes Proficient in Excel and Word Ability to negotiate positive resolutions with customers and payroll tax agencies Proficient working with multiple systems and tools to perform job functions Ability to work independently and within a team-based environment Customer Service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.) Good oral and written communication skills and above average administrative skills Good time management skills in order to meet production and aging goals Professionalism - demonstrated ability to interact professionally with others Bachelor's degree in business, Accounting, or a minimum of 3 years equivalent work experience Demonstrated experience performing payroll tax reconciliations and analysis Working knowledge of payroll tax quarterly and annual reconciliations", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381547192", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893381542632, "name": "Manager, Specialty Product Support - Payroll", "location": "Atlanta,GA,United States", "locations": ["Atlanta,GA,United States", "Alpharetta,GA,United States", "Santa Ana,CA,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746988915, "t_create": 1744712645, "ats_job_id": "fae1fc06-eb94-4ad9-ba9c-4cab199c9e86", "display_job_id": "MGRSP013065", "type": "ATS", "id_locale": "MGRSP013065-en", "job_description": "Lead the business, both current daily operations and preparation for the future Track, analyze and drive customer satisfaction, productivity, and quality performance expectations and results Work directly with product development and other technical teams to identify, develop and roll out system improvements for our customers and U Krewers Work directly with customers to solve problems and manage escalations Build and lead a strong team of highly engaged UKrewers that believe in and are focused on achieving our company vision, department goals and personal development. Continuous process evaluation and improvement Lead and participate in cross-functional projects 3-5+ years of people leadership and B2B customer support experience Process development and project management experience Bachelor's Degree, or equivalent work experience Experience in HR, payroll, benefits or related field preferred Experience collaborating with all levels Experience managing conflict and negotiations Ability to influence and make decisions Ability to manage competing priorities Experience setting expectations and managing performance Excellent communication skills - speech and written", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381542632", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893381376356, "name": "Sr Account Representative - Tax Services", "location": "Santa Ana,CA,United States", "locations": ["Santa Ana,CA,United States", "Alpharetta,GA,United States", "Weston,FL,United States", "Scottsdale,AZ,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746826523, "t_create": 1744045897, "ats_job_id": "2dfd858c-ec3b-4804-ad30-b5fd56ac366b", "display_job_id": "SRACC012918", "type": "ATS", "id_locale": "SRACC012918-en", "job_description": "Provide high-touch care, education, and assistance to customers ensuring their satisfaction and resolving any issues or concerns they may have Provide communication updates to customers, internal partners, and leadership via phone, case notes, and/or written emails Research and respond to client inquiries via Salesforce through resolution Ensure customer profile data is properly maintained, including educating client on required jurisdictional data to avoid discrepancies that result in late payments and/or failure to file returns accurately Address customer escalations regarding tax issues and provide critical care support as necessary Works with the appropriate team members to address and facilitate timely resolution to tax inquiries, including amendments, original filing and tax notices Engage with customers and internal partners who require Payment Services escalated or proactive support, addressing their specific needs and challenges Provide support to address reconciliation discrepancies in preparation of quarter-end and year-end filings Conduct and/or participate in client conference calls to address service issues, research, and resolve tax issues Conduct training for new and existing clients on procedures, processes, and systems Assist in the training and mentoring of others within the team Builds and maintains strong peer relationships within the team and across the organization Assist with other projects as assigned 3+ years experience with either payroll, tax, tax compliance, and/or tax filing operations 3+ years of experience in a customer support role, with a focus on providing exceptional service and building strong customer relationships Proficient in working with multiple systems and/or case tools such as Salesforce, Zendesk, Jira, etc Strong understanding of tax filing systems such as MasterTax Demonstrated experience performing payroll tax reconciliations and analysis Strong understanding of UKG Pro Advanced analytical and strong problem-solving skills, with the ability to quickly assess complex situations and propose effective solutions Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely Proven ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously Collaborative mindset with the ability to work effectively with cross-functional teams Passion for customer satisfaction and a genuine desire to exceed customer expectations Strong customer service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.) Proven time management strategies Bachelor's degree in business, Accounting FPC or CPP (Certified Payroll Professional) certification", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381376356", "isPrivate": false, "latlongs": "33.7454725,-117.867653"}, {"id": 893381334258, "name": "Specialty Support Representative", "location": "Santa Ana,CA,United States", "locations": ["Santa Ana,CA,United States", "Scottsdale,AZ,United States", "Weston, FL, USA", "Atlanta, GA", "Alpharetta, GA"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746997603, "t_create": 1743754360, "ats_job_id": "f1670045-b7b7-4448-b8d5-093a9f39f197", "display_job_id": "SPECI012865", "type": "ATS", "id_locale": "SPECI012865-en", "job_description": "Oversee and manage the accurate and timely processing of customer payments for taxes, garnishments, and employee salaries. Independently resolve customer payment issues and escalations. Manage specific book of business for exception payments processing. Regularly follow up with customers to confirm payment statuses and recover overdue payments while maintaining positive customer relationships. Contact customers via phone, email, and case correspondence to collect outstanding funds. Facilitate best practice trainings for customers and internal partners. Business experience: 3-5 years of operations and customer service-related experience within the banking, accounts receivable, payroll, or collections industries. Exercise sound judgment and decision-making skills in ambiguous situations. Serve as the main point of contact for handling and troubleshooting high-risk cases/customer escalations. Intermediate to advanced Microsoft Office skills, including Microsoft Excel. Ability to navigate multiple applications and computer systems efficiently. 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