customer success jobs in UKG

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Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379537879", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893378946454, "name": "Manager Customer Success- Bilingual French & English- Canada", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Relationship Mgmt.", "business_unit": "Relationship Mgmt.", "t_update": 1735844935, "t_create": 1729602064, "ats_job_id": "4c93b700-a8c3-43ef-ac54-68386ef38720", "display_job_id": "MGRCU009614", "type": "ATS", "id_locale": "MGRCU009614-en", "job_description": "Relationship Management Oversee and ensure the success of a portfolio of customer accounts, focusing on driving product adoption and maintaining high customer retention. Develop and maintain effective relationships with key contacts within customer organizations, including decision-makers and daily users. Participate in periodic business reviews with key customers in your team's portfolio. Understand customers' business objectives and advocate for their goals within the Gestion des relations Superviser et assurer le succes d'un portefeuille de comptes clients, en s'attachant a encourager Developper et cultiver des relations fructueuses avec les contacts cles du cote Strong preference for bilingual English & French Speaking leader Minimum of 2 years of experience leading and managing teams or demonstrated leadership capabilities in a customer-facing role with the potential for growth into a leadership position. This role provides opportunities for career advancement and leadership development within the organization. At least 7 years of experience in a customer-facing role, such as account management or customer success, with specific experience in the SaaS HCM industry. Effectively communicate project updates, strategic plans, and performance metrics to senior management while fostering collaboration. Ability to support multiple time zones across Canada. Resume du poste En tant que responsable Customer Success, vous dirigerez une equipe de Customer Success Managers (CSM) determines a aider nos clients a atteindre les resultats souhaites et a profiter de tout le potentiel de nos solutions. Vous aurez pour mission de guider votre equipe dans la creation de relations solides avec les principales parties prenantes des clients, en particulier les decideurs et les utilisateurs quotidiens. Agir en tant que porte-parole des clients au sein de l'entreprise, en faisant part de leurs commentaires aux equipes Au moins 2 ans d'experience en direction et gestion d'equipe, ou des competences de leadership Ce role offre des perspectives d'avancement et de developpement Au moins 7 ans d'experience dans un role en contact avec la clientele, tel que la gestion de compte ou", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378946454", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893378888307, "name": "Lead Customer Success Manager- WFM Retail", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Relationship Mgmt.", "business_unit": "Relationship Mgmt.", "t_update": 1735858253, "t_create": 1729165954, "ats_job_id": "95713bce-3721-4e63-aecd-d6ebb2255a4e", "display_job_id": "LEADC009551", "type": "ATS", "id_locale": "LEADC009551-en", "job_description": "Relationship Management: Independently develop and execute account strategies in collaboration with the Customer Account Manager, focusing on customer retention and strategic growth opportunities. Manage key stakeholder & influencer relationships for a portfolio of UKG customer accounts, focused on driving adoption of their solution. Proactively engage with assigned customers, including reviews of new features and product releases, product training consumption, support case trends, and executing campaigns to help address churn risk. Understand your customer's business objectives and serve as an advocate to advance those goals by providing valuable insights into their usage of the UKG product suite and through interaction with the appropriate UKG teams. Encourage customers to get the most out of their investment with UKG by participating in UKG in-person and virtual programs, such as UKG Aspire, Huddles, user groups, and other UKG events. Customer Advocacy and Sentiment: Monitor appropriate customer metrics and advocate with key UKG stakeholders to address customer needs. Act as the customer's voice within UKG, communicating feedback to internal teams to drive improvements. Collaborate with internal teams (e.g., Escalation Management, support, product, engineering to implement get-well plans and proactively communicating status updates to customers. Work closely with sales, marketing, product, and support teams to ensure a cohesive customer experience. Maintain current information related to system administrator sentiment, support case trends, risk management plans, and any relevant details in the appropriate UKG systems for transparency to various UKG teams. Value Attainment and Optimization: Educate customers on the UKG products and services available to them to maximize their return on investment. Maintain in-depth knowledge of the product's features, functionalities, and updates and serve as a liaison to answer or help navigate customer inquiries and provide explanations of product capabilities. Provide guidance and best practices to maximize product adoption and value realization. Identify trends related to customer usage of the UKG product suite and their expectations, advocating for customers by communicating with appropriate UKG teams based on those trends. Leverage reports, dashboards, and data analysis techniques to monitor customer usage patterns, providing strategic insights and recommendations to optimize product utilization and achieve business outcomes. Foster referenceable clients and identify customer expansion and optimization opportunities while working with UKG's sales organization to develop appropriate sales leads. Identify and recommend training sessions and workshops to educate customers on product features and functionalities. 5+ years working within an Enterprise Customer Success model (may vary by band/segment) Demonstrated success in managing complex customer relationships, achieving customer satisfaction, and driving customer retention and expansion. Excellent communication skills, both written and verbal, with the ability to engage and influence stakeholders at all levels of an organization. *Strong problem-solving and analytical skills, with the ability to navigate through ambiguity and provide effective solutions Ability to prioritize and manage multiple customer accounts simultaneously, while maintaining a high level of attention to detail *Experience working with CRM systems and customer success tools (e.g., Salesforce, Gainsight) Apply professional judgment to conduct initial technical triage, escalating issues to the appropriate stakeholders when necessary and ensuring that complex problems are resolved efficiently. Operate as a team player with a collaborative mindset and the ability to work effectively with cross-functional teams Excellent communication skills (English (others as needed by geography) - both written and verbal) and strong business acumen. Ability to understand HCM and WFM product suite, specifically in UKG PRO/WFM at a level where you can advise system administrators and department leaders in leveraging key features and functionality. Strong Relationship Building Skills; ability to build trusted relationships across UKG internal teams and multiple customer contacts. Strong attention to detail; manage and facilitate conference calls, capture and follow up on action items, and set appropriate expectations in escalated situations. Strong decision-making skills; ability to coordinate efforts across various functional teams and engage the appropriate resources to address escalated issues. Strong discovery and listening skills; demonstrated ability to ask effective discovery questions, understand the customer's business goals/priorities and anticipate the customer's needs. This role will be focused on clients thar leverage UKG Systems to effectively forecast, plan, schedule and manage their Workforce. An understanding of labor planning and scheduling practices within retail operations (hospitality, big box, specialty or grocery) is a preferred experience and knowledge set.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378888307", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 893379835393, "name": "Customer Renewals Representative II", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1735880495, "t_create": 1734632614, "ats_job_id": "54581a31-f3b8-454c-a492-7bfe1d64c7c4", "display_job_id": "CUSTO010561", "type": "ATS", "id_locale": "CUSTO010561-en", "job_description": "Eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account Manage and negotiate all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals Utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy Ensure their customers' success by coordinating internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) to keep track of renewals and provide insights into customer behavior and needs Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growth May provide informal support to team members with less experience Completes work with a limited degree of supervision At least 1 year of professional work experience in a customer renewal environment Bachelor's degree 1+ years' experience in HR and Payroll application-oriented software and or systems", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379835393", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893378610184, "name": "Customer Renewals Representative II", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Relationship Mgmt.", "business_unit": "Relationship Mgmt.", "t_update": 1735731411, "t_create": 1727963873, "ats_job_id": "0a05a983-22d3-40e8-b461-0c134c65f309", "display_job_id": "CUSTO009098", "type": "ATS", "id_locale": "CUSTO009098-en", "job_description": "Eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account Manage and negotiate all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals Utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy Ensure their customers' success by coordinating internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) to keep track of renewals and provide insights into customer behavior and needs Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growthThe Customer Renewals Representative II is responsible for working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention within a customer set that typically generates $10M to $20M in total recurring revenue and individual customers with less than $50k in recurring revenue per account. The role's main objective is to retain revenue at the highest rate possible while partnering with customers and internal teams like Customer Success and Sales to ensure their success. At least 1 year of professional work experience in a customer renewal environment Bachelor's degree Experience in HR and Payroll application-oriented software and or systems", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378610184", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893379396396, "name": "Customer Renewals Representative, Public Sector", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Relationship Mgmt.", "business_unit": "Relationship Mgmt.", "t_update": 1735854301, "t_create": 1732263188, "ats_job_id": "95ae1bc8-c380-4273-96d9-e48a675e03bd", "display_job_id": "CUSTO010120", "type": "ATS", "id_locale": "CUSTO010120-en", "job_description": "Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts Achieve established dollar and unit retention targets (by customer and by product) Achieve Uplift and On-Time Invoicing metrics Probing for additional sales opportunities and business insights on all customer calls Secure Multi Year renewals whenever possible Utilize a strategic renewal approach and contract structure built to include long-term needs and incorporate anticipated changes Identify opportunities to improve product usage/adoption and work with Customer Success to formulate plans Coordinate internal resources across departments to ensure customers' success, presenting the best customer experience possible, and solidifying future growth of accounts Work with the receivables team to ensure a high-resolution rate of auto-renewed contracts Develop a thorough understanding of the territory's industry (State/Local and Higher Ed) and unique business goals and needs 3+ years with proven experience in Renewals required with State/Local or Federal renewals experience Experience in forecasting and pipeline management within Salesforce Understanding of interpreting contractual terms and obligations in the software industry preferred Experience with Time Keeping, HR and Payroll application-oriented SaaS systems strongly preferred Success with consistently meeting/over-achieving goals (Retention, Uplift, On-Time Invoicing, Forecasting) High propensity to learn evolving processes and Go To Market strategies", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379396396", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 893379838599, "name": "Customer Account Manager- Upper Mid Market", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1735881124, "t_create": 1734687722, "ats_job_id": "cc02574c-e9b5-4cc0-ab44-14d54c5c49df", "display_job_id": "CUSTO010570", "type": "ATS", "id_locale": "CUSTO010570-en", "job_description": "Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. Sales Campaigns: Develop and maintain a \"greenspace\" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. 3+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. OR 2+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. Minimum of 1 year experience in the technology/software industries Ability to travel for face-to-face customer interactions and industry events. Excellent communication and interpersonal skills. Proficient in Salesforce Thrives in a quick-turn, high-paced environment Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills Possess strong verbal and written communication skills Ability to articulate the value proposition of our product offering Bachelor's degree or equivalent practical experience. 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