customer success jobs in UKG

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Customer Advocacy and Sentiment: o Advocates for customers by monitoring detailed metrics and working closely with internal teams to address complex needs. o Communicates status updates and get-well plans effectively. Value Attainment and Optimization: o Maintains in-depth knowledge of the product suite and offers best practices to maximize product adoption. o Identifies trends and communicates with UKG teams to advocate for customers. o Identifies and recommends training sessions and workshops to optimize product usage and value realization. o Independently designs and implements customer success strategies, identifying areas of risk and opportunity. o Influences company-wide objectives and enhances customer experiences. o In-depth understanding of customer success strategies. o Comprehensive knowledge of UKG product suite and updates. o Advanced data analysis and trend identification. o Managing large and strategic accounts. o Leading customer success strategy and execution. Bachelor's degree in Business, Marketing, or related field. 3-5 years of experience in customer success, account management, or related roles. Proven track record of managing large and strategic accounts.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382887372", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382825508, "name": "Lead Customer Success Manager", "location": "Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "locations": ["Bracknell,BRKSHE,United Kingdom of Great Britain and Nort"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752087458, "t_create": 1749747335, "ats_job_id": "7714574c-bc6d-4a49-8ade-107f56d01f47", "display_job_id": "LEADC014271", "type": "ATS", "id_locale": "LEADC014271-en", "job_description": "Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Sets strategic success goals for customer accounts and directs cross-functional teams to execute these goals. Provides leadership and guidance to junior team members, ensuring best practices are followed. Expert understanding of customer success policies and procedures. Extensive knowledge of UKG product suite and its strategic value. Advanced understanding of customer success metrics and KPIs. Fluent in French Developing and implementing customer success plans. Collaborating with other departments for customer satisfaction Reporting on customer success metrics to senior management. Ability to oversee and optimize customer success plans. Bachelor's degree in business, Marketing, or related field 8+ years of experience in customer success, account management, or related roles Extensive experience overseeing customer success teams and operations. Demonstrated success in developing and implementing customer success plans and strategies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382825508", "isPrivate": false, "latlongs": "51.4141323,-0.7525809"}, {"id": 893382804748, "name": "Customer Success Manager", "location": "Australia", "locations": ["Australia", "Sydney,NSW,Australia", "Melbourne,VIC,Australia", "Brisbane,QLD,Australia"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752209929, "t_create": 1749652063, "ats_job_id": "6dd23ee5-66cb-4cb8-b20b-ceb7f4496eee", "display_job_id": "CUSTO014215", "type": "ATS", "id_locale": "CUSTO014215-en", "job_description": "Handles a portfolio of accounts Proactively engages with customers, conducts reviews of new features, and addresses basic churn risks Advocates for customers by monitoring detailed metrics and working closely with internal teams to address needs. Communicates status updates and get-well plans. Maintains foundational knowledge of the product suite and offers best practices to maximize product adoption Identifies trends and communicates with UKG teams to advocate for customers Independently designs and implements customer success strategies, identifying areas of risk and opportunity Basic understanding of customer success principles Familiarity with HCM / WFM software solutions would be an advantage but not essential Proficient at Microsoft Office Suite Awareness of customer metrics and basic data analysis Relationship management for a range of account sizes Identifying upselling and cross-selling opportunities Basic problem-solving and collaboration with internal teams Ability to build and maintain relationships with key stakeholders Ability to build strategic relationships with all levels in the organization Ability to monitor and analyze customer usage data and provide basic gap analysis Minimum of 2 years of experience in customer success, account management, or related roles Basic experience with CRM systems and customer success tools Bachelor's degree in business, marketing, or related field", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382804748", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893382715101, "name": "Lead Customer Success Business Analyst", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1752194002, "t_create": 1749113254, "ats_job_id": "28b36b43-8e34-4a5d-917c-fb48d68df468", "display_job_id": "LEADB014053", "type": "ATS", "id_locale": "LEADB014053-en", "job_description": "Work directly with Group Vice President (managing Renewals and Customer Success), VP of Customer Success, and Finance to analyze adoption trends and customer data to identify risks, opportunities, and areas for improvement Work with the GTM Advanced Analytics team and Finance to develop tools, dashboards, and workflows to improve efficiency and visibility Partner with members of the GTM function to provide program support for growth initiatives (i.e. Sales Plays, pipeline hygiene) Prepare and deliver reports on renewal performance, customer sentiment/retention, and revenue forecasts with deep collaboration across the Revenue Operations team in Finance. Track and report on key metrics such as renewal rates, sentiment, churn rates, and upsell opportunities for sales to engage Collaborate with cross-functional teams to streamline and enhance current Customer Success programs Assist in creating strategies for improving customer satisfactions and loyalty Communicate renewal insights and findings to key stakeholders and leadership Support procure to pay, budgeting, and resource planning Align and help manage territories for the CSM team during annual planning and ad-hoc onboarding territory planning Serve as the trusted advisor and go-to-resource for the Customer Success team for any questions relating to Salesforce, sales tools, and/or general ad-hoc requests Responsible for ensuring that Account data is accurate in Salesforce and other systems Direct liaison between CS and Salesforce Enablement team Create custom reports, dashboards, and fields to support CS Partner with Enablement team to build out and iterate upon Relationship Management New Hire Onboarding and Orientation Support Quarterly Business Review preparation and slideware Bachelor's degree in business administration, Finance, Data Analytics, or a related field 3-5+ years of experience supporting a Customer Success team with business analysis and project management Strong desire for business partnership and pursuing a goal of being a trusted business advisor to field leadership 3+ years' experience in Excel, Power BI, and Salesforce.com is required Proficient in Microsoft Office including PowerPoint and Word Knowledge of subscription management software (e.g., Gainsight) Excellent written and verbal communication, with active listening and summarization skills Ability to proactively influence, advise, and collaborate with teams Ability to work in a team environment and cross-functionally Highly self-motivated, analytical with demonstrated problem solving, and have sound business decision making skills in a fast-paced environment Ability to build credibility, trust, and rapport with stakeholders at all levels", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382715101", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893379537879, "name": "Sr Principal Customer Success Consultant", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752206130, "t_create": 1733926508, "ats_job_id": "68e32096-9550-4660-ba15-bed05e51380a", "display_job_id": "SRPRI010410", "type": "ATS", "id_locale": "SRPRI010410-en", "job_description": "Strategic Account Management: Develop and execute strategic account plans to drive customer success and business outcomes for high-value and complex accounts. Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379537879", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893382248317, "name": "Customer Experience Strategy Lead", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1752177402, "t_create": 1746417080, "ats_job_id": "dbe40376-2ab3-4c5f-8ef4-87b2ec4be626", "display_job_id": "LEADC013472", "type": "ATS", "id_locale": "LEADC013472-en", "job_description": "Strategy Development: Lead the creation and implementation of customer experience marketing strategies that align with customer facing stakeholder processes. Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. Passionate about delivering exceptional customer experiences and fostering customer loyalty.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248317", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893383084903, "name": "Customer Advocacy Program Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1752179239, "t_create": 1750900104, "ats_job_id": "861e0831-4273-454c-bab6-100d6c84da13", "display_job_id": "CUSTO014567", "type": "ATS", "id_locale": "CUSTO014567-en", "job_description": "Utilize UKG's reference management system and other sources to identify optimal references for sales, marketing, product, and other stakeholders. Lead activity sourcing for speaking engagements, peer reviews, social, and communication teams. Collaborate with customer relationship teams to identify and recruit advocates within target accounts. Process reference nominations and facilitate conversations with customers. Ensure timely completion of assigned tasks and day-to-day activities. Communicate clearly within the team and with external stakeholders. 3-5 years of experience in marketing, relationship management, or customer success within the high-tech industry. Proficiency in using Salesforce, Upland Software RO Innovation, Microsoft Excel, Microsoft SharePoint, and Microsoft Power BI. Experience working at a large B2B technology company. Proven ability to present enthusiastically to both large and small teams. Demonstrated ability to manage multiple tasks and projects, meeting deadlines consistently. Collaborative and team-oriented attitude, with a willingness to assist others during busy periods. Strong attention to detail, including tracking activities, responding promptly, and managing event or project details. Willingness to travel a few times a year, if interested.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383084903", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382248375, "name": "Customer Lifecycle Renewal Program Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1752086843, "t_create": 1746419416, "ats_job_id": "ac216943-9fb3-40a4-8463-9b103d5a2d01", "display_job_id": "CUSTO013474", "type": "ATS", "id_locale": "CUSTO013474-en", "job_description": "Program Development and Execution: Design and implement comprehensive marketing programs aimed at reducing customer churn and increasing renewals. 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