customer technical support jobs in alpharetta ga united states

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Lead and inspire cross-functional teams to align on objectives and deliver complex programs. Provide strategic guidance using data analysis and industry insights. Champion program management excellence by overseeing timelines, budgets, and quality standards. Cultivate a culture of collaboration, accountability, and continuous improvement. Efficiently manage resources while balancing multiple projects. Innovatively solve critical issues with strong technical expertise. Drive the adoption of new technologies, such as AI, to enhance outcomes for customers and employees (U Krewers). 15+ years of experience delivering customer value in SaaS or similar high-paced, customer-centric environments. Proficient in Agile/Lean practices with a track record of improving business outcomes. Demonstrated commitment to lifelong learning and curiosity. Bachelor's degree in Computer Science, Engineering, or a related field. Familiarity with large-scale system architecture. 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Track record of utilizing new technologies, such as AI, in technical program delivery.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381492721", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893383256173, "name": "SMB Customer Account Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751732778, "t_create": 1751394456, "ats_job_id": "b2930ed4-d741-4a50-a3be-001b61f49b7d", "display_job_id": "CUSTO014646", "type": "ATS", "id_locale": "CUSTO014646-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383256173", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382715101, "name": "Lead Customer Success Business Analyst", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751651405, "t_create": 1749113254, "ats_job_id": "28b36b43-8e34-4a5d-917c-fb48d68df468", "display_job_id": "LEADB014053", "type": "ATS", "id_locale": "LEADB014053-en", "job_description": "Work directly with Group Vice President (managing Renewals and Customer Success), VP of Customer Success, and Finance to analyze adoption trends and customer data to identify risks, opportunities, and areas for improvement Work with the GTM Advanced Analytics team and Finance to develop tools, dashboards, and workflows to improve efficiency and visibility Partner with members of the GTM function to provide program support for growth initiatives (i.e. Sales Plays, pipeline hygiene) Prepare and deliver reports on renewal performance, customer sentiment/retention, and revenue forecasts with deep collaboration across the Revenue Operations team in Finance. Track and report on key metrics such as renewal rates, sentiment, churn rates, and upsell opportunities for sales to engage Collaborate with cross-functional teams to streamline and enhance current Customer Success programs Assist in creating strategies for improving customer satisfactions and loyalty Communicate renewal insights and findings to key stakeholders and leadership Support procure to pay, budgeting, and resource planning Align and help manage territories for the CSM team during annual planning and ad-hoc onboarding territory planning Serve as the trusted advisor and go-to-resource for the Customer Success team for any questions relating to Salesforce, sales tools, and/or general ad-hoc requests Responsible for ensuring that Account data is accurate in Salesforce and other systems Direct liaison between CS and Salesforce Enablement team Create custom reports, dashboards, and fields to support CS Partner with Enablement team to build out and iterate upon Relationship Management New Hire Onboarding and Orientation Support Quarterly Business Review preparation and slideware Bachelor's degree in business administration, Finance, Data Analytics, or a related field 3-5+ years of experience supporting a Customer Success team with business analysis and project management Strong desire for business partnership and pursuing a goal of being a trusted business advisor to field leadership 3+ years' experience in Excel, Power BI, and Salesforce.com is required Proficient in Microsoft Office including PowerPoint and Word Knowledge of subscription management software (e.g., Gainsight) Excellent written and verbal communication, with active listening and summarization skills Ability to proactively influence, advise, and collaborate with teams Ability to work in a team environment and cross-functionally Highly self-motivated, analytical with demonstrated problem solving, and have sound business decision making skills in a fast-paced environment Ability to build credibility, trust, and rapport with stakeholders at all levels", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382715101", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382434192, "name": "Customer Renewals Representative III", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Relationship Mgmt.", "business_unit": "Relationship Mgmt.", "t_update": 1751733218, "t_create": 1747244931, "ats_job_id": "2233fad7-ba91-4bef-a5ad-6170ddf24726", "display_job_id": "CUSTO013689", "type": "ATS", "id_locale": "CUSTO013689-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Renewal team is a high-impact, growth-focused group dedicated to eliminating churn and driving long-term customer retention. We work strategically with our customer base to manage and negotiate renewal contracts, always with an eye toward long-term, multiyear partnerships. By leveraging a proactive renewal approach that anticipates future organizational needs, we help our customers grow and expand while ensuring their continued success with our solutions. Our work is at the heart of retention and revenue sustainability, and we thrive on collaboration, strategy, and delivering measurable impact. About the Role: Are you a self-motivated, customer-obsessed professional with a passion for renewals and a talent for uncovering growth opportunities? We're looking for a dynamic Customer Renewal Representative III to join our high-performing team and play a critical role in driving retention, expansion, and customer satisfaction across a portfolio generating $50M to $100M in recurring revenue. In this strategic role, you'll be at the forefront of our revenue retention efforts--owning the renewal process, eliminating churn, and identifying opportunities for uplift through pricing optimization, product expansion, or term extensions. You'll collaborate closely with Customer Success, Sales, and Operations to ensure our customers not only stay with us--but thrive with us. What You'll Do Maximize Revenue Retention: Own the renewal cycle from start to finish, negotiating and executing multi-year agreements that support long-term customer goals. Eliminate Churn: Identify at-risk accounts early and proactively address concerns to retain revenue and customer trust. Drive Growth: Use every customer interaction to uncover upsell and cross-sell opportunities, helping customers expand their use of our solutions. Collaborate Across Teams: Work cross-functionally with Sales and Customer Success to deliver a seamless, best-in-class customer experience. Maintain Pipeline Visibility: Keep meticulous records in Salesforce.com to track renewal progress and provide insights into customer behavior. Be a Strategic Partner: Understand your customers' evolving business needs and position renewal that supports their long-term success. About You: Basic Qualifications: 5+ years of experience in renewal sales, account management, or customer success. 3+ years of experience managing contract renewals in a SaaS environment, with a proven ability to increase contract value through uplift, upsell, and cross-sell strategies. Proficiency with Salesforce or a similar CRM platform. Preferred Qualifications: Familiarity with HR and Payroll software systems is a strong plus. Demonstrated success in managing renewals and driving retention in fast-paced, high-growth environments. Strong collaboration skills with the ability to build and maintain internal and external relationships. A growth mindset and consultative approach to uncovering customer needs and delivering value. Results-oriented, self-driven, and comfortable exceeding individual and team goals. Strong analytical skills and proficiency with Excel or similar tools. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400.00 to $72,400.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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