customer technical support jobs in maitland fl united states

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Establish and maintain standards, methodologies, tools, templates, and best practices for Premium delivery and Premium Customer Service. Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions. Understand the software life cycle and potential sales footprint opportunities to identify and leverage new business prospects, ensuring alignment with customer needs and driving growth through strategic sales initiatives. Possess an architect mindset to oversee various aspects of software implementation, including cloud platform, key interfaces, and scalability, ensuring robust and scalable solutions. Bachelor's Degree in Computer Science, STEAM-related field, or other relevant combination of training and experience. 8+ years in Solution and Software Support for Cloud solutions. 8+ years of experience in providing solutions and leading customers to execute on multiple, critical projects simultaneously. Proven records on Root Cause analysis, Diagnosis, and Solutioning. Proven records on latest technologies AI, Data, Integrations, and cross technologies. Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. 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Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions. Understand the software life cycle and potential sales footprint opportunities to identify and leverage new business prospects, ensuring alignment with customer needs and driving growth through strategic sales initiatives. Possess an architect mindset to oversee various aspects of software implementation, including cloud platform, key interfaces, and scalability, ensuring robust and scalable solutions. Bachelor's Degree in Computer Science, STEAM-related field, or other relevant combination of training and experience. 12+ years in Solution and Software Support for Cloud solutions. 12+ years of experience in providing solutions and leading customers to execute on multiple, critical projects simultaneously. Proven records on Root Cause analysis, Diagnosis, and Solutioning. Proven records on latest technologies AI, Data, Integrations, and cross technologies. Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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