customer technical support jobs in remote

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Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379537879", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893382715101, "name": "Lead Customer Success Business Analyst", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751323884, "t_create": 1749113254, "ats_job_id": "28b36b43-8e34-4a5d-917c-fb48d68df468", "display_job_id": "LEADB014053", "type": "ATS", "id_locale": "LEADB014053-en", "job_description": "Work directly with Group Vice President (managing Renewals and Customer Success), VP of Customer Success, and Finance to analyze adoption trends and customer data to identify risks, opportunities, and areas for improvement Work with the GTM Advanced Analytics team and Finance to develop tools, dashboards, and workflows to improve efficiency and visibility Partner with members of the GTM function to provide program support for growth initiatives (i.e. Sales Plays, pipeline hygiene) Prepare and deliver reports on renewal performance, customer sentiment/retention, and revenue forecasts with deep collaboration across the Revenue Operations team in Finance. Track and report on key metrics such as renewal rates, sentiment, churn rates, and upsell opportunities for sales to engage Collaborate with cross-functional teams to streamline and enhance current Customer Success programs Assist in creating strategies for improving customer satisfactions and loyalty Communicate renewal insights and findings to key stakeholders and leadership Support procure to pay, budgeting, and resource planning Align and help manage territories for the CSM team during annual planning and ad-hoc onboarding territory planning Serve as the trusted advisor and go-to-resource for the Customer Success team for any questions relating to Salesforce, sales tools, and/or general ad-hoc requests Responsible for ensuring that Account data is accurate in Salesforce and other systems Direct liaison between CS and Salesforce Enablement team Create custom reports, dashboards, and fields to support CS Partner with Enablement team to build out and iterate upon Relationship Management New Hire Onboarding and Orientation Support Quarterly Business Review preparation and slideware Bachelor's degree in business administration, Finance, Data Analytics, or a related field 3-5+ years of experience supporting a Customer Success team with business analysis and project management Strong desire for business partnership and pursuing a goal of being a trusted business advisor to field leadership 3+ years' experience in Excel, Power BI, and Salesforce.com is required Proficient in Microsoft Office including PowerPoint and Word Knowledge of subscription management software (e.g., Gainsight) Excellent written and verbal communication, with active listening and summarization skills Ability to proactively influence, advise, and collaborate with teams Ability to work in a team environment and cross-functionally Highly self-motivated, analytical with demonstrated problem solving, and have sound business decision making skills in a fast-paced environment Ability to build credibility, trust, and rapport with stakeholders at all levels", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382715101", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382468854, "name": "Customer Account Manager 4", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751314915, "t_create": 1747417970, "ats_job_id": "1f99288c-3375-4b4f-a2ce-814847aff167", "display_job_id": "CUSTO013744", "type": "ATS", "id_locale": "CUSTO013744-en", "job_description": "Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. Attend industry events, trade shows, and conferences relevant to your customer base. Proactively develop, utilize, and maintain a deep understanding of the customer's industry. Advise, consult, and support customers on best and next practices in the utilization and expansion of services. Develop and maintain a \"greenspace\" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. Share new product offers and innovations during business reviews to drive sales. Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. At least 5 years of experience driving full cycle sales management process Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. Experience selling SaaS solutions, preferably in HCM, WFM, Payroll and HCM Add-on modules. Proven track record of building and growing customer relationships in an Enterprise territory. Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. Strong consultative selling skills with the ability to understand customer/prospect business requirements. Ability to work collaboratively with internal stakeholders and leverage executive relationships. Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382468854", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382837733, "name": "Lead Strategic Alliance Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751323591, "t_create": 1749824695, "ats_job_id": "f43905f0-7cdd-429d-85f8-e5711de282e9", "display_job_id": "LEADS014294", "type": "ATS", "id_locale": "LEADS014294-en", "job_description": "Working closely with the product, technology, sales, marketing, and legal teams to support existing strategic partnerships as well as launch new technology partnerships Working closely with customers and partners to setup and activate products and 8+ years in a Partner Account management role supporting the partner network Work closely with the executive, product, technology, sales, marketing, and legal teams to launch new partnerships and ensure that partnership and integration strategy is in line with business initiatives throughout the organization. Influence global product and go-to-market strategy for UKG. Maintain direct and active relationships with Carrier and H&W partners, including proactively resolving business, technical, and sales channel issues and serving as an internal advocate. Define partnership requirements, produce qualitative and quantitative analysis of program performance, aggregate feedback, and explore new strategic opportunities. Coordinate joint sales activities and drive new business opportunities with key partners. Keep up to date on global industry news, HCM, WFM, and H&W trends to drive strategy. Strong Carrier/Broker, Health and Wellbeing, and/or Human Capital Management industry knowledge preferred. Strong interpersonal skills conducive to collaboration with both internal and external partners. Must be able to set relationship goals and successfully prioritize initiatives. A strategic thinker, self-starter, and outcome-oriented. Excellent verbal and written communication skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences. Ability to be flexible and to learn quickly in a dynamic environment. Ability to establish credibility and rapport with stakeholders at all levels.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382837733", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382571963, "name": "Broker Relationship Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751313759, "t_create": 1748369980, "ats_job_id": "fbfd2023-31f9-4218-bffc-78810edd3f36", "display_job_id": "LEADS013902", "type": "ATS", "id_locale": "LEADS013902-en", "job_description": "Develop Broker Partnerships: Identify potential partnerships that align with National Benefit Brokers' strategic goals. Develop and nurture these relationships to create mutually beneficial alliances. Strategic Planning: Develop and execute a strategic partnership growth plan for Broker related partnerships. Ensure alignment with the company's overall business objectives. Negotiation and Deal Management: Lead negotiations to establish partnership agreements. Manage the entire partnership lifecycle, from initial contact through to contract signing and execution. Collaboration: Work closely with internal teams including sales, alliances, marketing, product development, sales enablement and legal to ensure successful partnership execution. Performance Monitoring: Track and analyze the performance of partnerships. Use data to optimize and enhance the value of these relationships. Quarterly Business Reviews: Conduct quarterly business reviews with partners to assess performance, address issues, and identify opportunities for growth and improvement. Build and Maintain Executive-Level Relationships: Establish and maintain strong relationships with executive-level stakeholders within partner organizations to ensure alignment and drive strategic initiatives. Increasing UKG Mindshare: Develop and implement strategies to increase UKG (Ultimate Kronos Group) mindshare within the partner ecosystem. Ensuring Brokers are Informed: Ensure brokers are always informed and educated on the latest UKG offerings through regular updates, training sessions, and communication. Lead Generating Programs: Roll out jointly developed lead-generating programs to be executed at the field level, ensuring effective implementation and tracking of results. Market Analysis: Stay informed about industry trends and competitive landscape to identify new opportunities for partnerships. Reporting: Prepare regular reports on partnership activities, performance, and outcomes for senior management. Key Metrics: Revenue Growth from Partnerships: Measure the increase in revenue directly attributable to partnerships managed by the Alliance Partnership Manager. Lead Generation: Evaluate the number of leads generated through partnership activities and programs. Partner Satisfaction: Conduct surveys to assess the satisfaction levels of partners with the collaboration and support provided. Quarterly Business Reviews (QBR) Completion: Track the completion and outcomes of quarterly business reviews with partners. Executive-Level Engagement: Measure the frequency and quality of interactions with executive-level stakeholders within partner organizations. Training and Education: Monitor the number of training sessions conducted and the level of broker engagement with the latest UKG offerings. Innovation and Co-Development: Track the number of co-developed products or innovations resulting from partnerships. Mindshare Increase: Measure the increase in UKG mindshare within the partner ecosystem through surveys and market analysis. Program Rollout Success: Evaluate the effectiveness and impact of lead-generating programs rolled out at the field level. 8+ years' experience in Business Development, Consulting, Software Sales, and/or Alliance 5+ years' experience working with Benefit Brokers in a sales, lead generation capacity Strategic thinker: ability to envision the future for our partners within their area of influence and share that vision broadly. Proven history of success with demonstrated ability to thrive in a demanding environment. Excellent verbal/written communication skills, including strong presentation skills (including PPT) Effective collaborator with the ability to quickly build relationship with partners and sales leaders. Team player with the ability to work independently. Ability to develop trusting relationship - sales & partners.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382571963", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893380921004, "name": "Enterprise Sales Executive", "location": "United Kingdom of Great Britain and Nort", "locations": ["United Kingdom of Great Britain and Nort"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1750887349, "t_create": 1741869762, "ats_job_id": "e40e7319-ce5b-4b30-9ab4-388bbdbdcc15", "display_job_id": "ENTER012289", "type": "ATS", "id_locale": "ENTER012289-en", "job_description": "Consistently exceed sales quotas Must have proven success selling WFM/HRMS/Payroll solutions to complex organisations Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. Present WFM/HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. Excellent written and verbal communication. 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Leading new customer implementations by consulting with cross-functional teams, ensuring smooth transitions and alignment with client objectives. Acting as the trusted advisor and subject matter expert for clients regarding the Ready product, offering insights and recommendations to enhance its use. Continuously staying informed about the latest product features and functionality to offer up-to-date consulting advice and recommendations. Consulting with internal teams to drive consistency and quality in delivery practices, leveraging implementation experience to establish processes and best practices for the services organization. Advising clients on data formatting and using common Excel functions, such as VLOOKUP, to prepare files for seamless import into UKG Ready. Proactively communicating with clients and UKG project teams to provide status updates, consulting on potential issues, and delivering solutions for process or product challenges. Applying critical thinking and consulting expertise to resolve complex challenges, ensuring the successful completion of tasks. Lead clients through user acceptance testing, ensuring they understand and validate their customized configuration. Managing project milestones and utilizing tracking tools to ensure timely delivery, while advising on best practices for effective project management. Mentor and coach peers who are new in role or to the industry, as needed. 3+ years' experience implementing HR/Payroll, ERP, or similar domain product/systems Must be bilingual in English and French Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience SHRM, FPC, CPP a plus Excellent communication and consulting skills Ability to thrive in a fast-paced environment and remain agile in accommodating changes in business practices within the organization or industry. 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