customer technical support jobs in varna bulgaria

{"domain": "ukg.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": true, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"hideReferralJobCart": true, "custom_head_scripts": {"SUCCESS_FORM_PAGE_LOAD": "<script>const checkMarkIcon=document.querySelector('i[data-test-id=\"apply-success-check-mark\"]');if (checkMarkIcon){checkMarkIcon.style.display = \"none\";const newImg = document.createElement('img');newImg.src = 'https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721664001::ukg-U-logo-teal';newImg.style.width = '100px';checkMarkIcon.parentNode.insertBefore(newImg, checkMarkIcon.nextSibling);}</script>"}, "job_insights_display": {"hide": true}, "searchBar": {"locationSearchPlaceholderText": "City, State/Territory, Country or \"remote\""}, "advancedSearchOptions": [{"visible": true, "key": "Skills", "name": "Your Relevant Skills"}, {"visible": true, "key": "Function", "name": "Function"}, {"visible": true, "key": "Seniority", "name": "Seniority"}, {"visible": true, "key": "Workplace_Type", "name": "Job Location Type"}], "postReferralText": "Thank you for submitting a referral!\n\nYour referral has been received and there is no further action required from you. We will be in touch shortly with the candidate to ask them to make a full application. Our recruiting team will get in touch with you when we have an update.\n\nIn the meantime, you can check the status of your referral at any time by visiting this <b>link</b> <a href=\"https://app.eightfold.ai/careerhub/myreferrals\">https://app.eightfold.ai/careerhub/myreferrals</a>", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon"}, "enableTalentNetwork": 1, "homePageHeroBanner": {"opacity": 0, "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1719385632::ukg_hero_image_EMEA", "hideInMobileView": false, "useImage": 1}, "navBar": {"color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1716297698::UKG_w.png", "link": "https://www.ukg.com/about-us/careers", "background": "#fffff", "opacity": 1, "target": "_blank"}, "privacy": {"text": "By clicking \"I Accept\" and moving forward, I hereby consent to the processing of my Personal Information and all terms described within the <a href=https://www.ukg.com/privacy target=\"_blank\">UKG Privacy Policy.</a> I certify, to the best of my knowledge, that the information I am providing is complete and accurate.", "button": "I Accept", "title": "Data Privacy Agreement", "show_notifications_consent_text": true, "show_notifications_privacy_policy_checkbox": true, "logged_out_notifications_privacy_policy_checkbox_text": " I agree to receiving job recommendations by email."}, "uploadResumeModal": {"title": "Welcome to {company_name}'s Career Center", "subtitle": "Streamline your search by uploading your resume to be matched with positions that best suit your qualifications.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "page_description": "Explore exciting career opportunities at UKG! Join a dynamic team committed to innovation, growth, and creating meaningful connections.", "perks": [{"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721638227::health-insurance.svg", "title": "MEDICAL/DENTAL/VISION", "description": "We offer medical coverage for you and your family. Coverage is provided by Bulstrad and includes hospitalization, outpatient expenses, dental and vision care."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639280::UChoose.svg", "title": "U CHOOSE", "description": "Our U Choose benefits program reimburses you up to BGN 1,900 annually for any of 150 different life expenses, including: childcare, health & wellness, home internet, and pet veterinary services."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641936::wellness-program.svg", "title": "WELLNESS PROGRAMS", "description": "Enjoy Wellness programs to help you and your loved ones stay healthy, including wellness education, fitness assessments, exercise classes, and a Wellness Ambassador program."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639731::PaidVolunteerTimeOff.svg", "title": "PAID VOLUNTEER TIME OFF", "description": "We recognize the value of time away from work. We offer two paid days off each year for you to give back to your community."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641260::tuition-reimbursement-program.svg", "title": "TUITION REIMBURSEMENT PROGRAM", "description": "You can apply for reimbursement for undergraduate, graduate, or post-graduate degree programs that are relevant to your job or for future opportunities at UKG."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721642186::Meal_Vouchers_Employee_Meal_Program.svg", "title": "MEAL VOUCHERS", "description": "We support your health and nutrition through digital meal vouchers worth BGN 150 each month."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721643503::Fertility_Support.svg", "title": "FERTILITY SUPPORT", "description": "We recognize and celebrate that families are formed in many different ways. Our fertillity support program helps offset the cost of fertility-related expenses."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641461::AdoptionAndSurrogacySupport.svg", "title": "ADOPTION ASSISTANCE", "description": "We recognize and celebrate that families are formed in many different ways. Our Adoption Assistance benefit program helps offset the cost of adoption expenses."}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .user-name { color: #fff !important; } .fixed-top { background-color: #000 !important; } .position-job-description .block__field--wide-rich-text { width: inherit !important; }.a-link{color:#008ad1!important}.headers{text-align:center}.btn {color:#005151;border-color: #30CEBB !important;}.pillContainer .pillTitle {color: #140ba3 !important;  font-size:15px !important;} .career-custom-navbar-items-container { float:left !important; }   .custom-navbar-item { margin-right: 15px; }  .join-tn-link { margin-right: 15px; }  .candidate-login-link { margin-right: 15px; } .navbar a:nth-child(2) { float: left; margin-right:25px; }  .custom-navbar-item { margin-right:25px !important; } .btn-primary { background:#30cebb !important } .hero-image { height:388px !important; }", "font": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1720608276::custom.css"}, "customNavbarItems": [{"label": "Career Areas", "hasSubItems": true, "subItems": [{"label": "Early Career & Internships", "path": "https://www.ukg.com/about-us/careers/early-career-internships", "openInNewTab": true}]}, {"label": "Life at UKG", "hasSubItems": true, "subItems": [{"label": "Benefits", "path": "https://www.ukg.com/about-us/careers/benefits", "openInNewTab": true}, {"label": "Featured Locations", "path": "https://www.ukg.com/about-us/careers/featured-locations", "openInNewTab": true}, {"label": "Our Awards", "path": "https://www.ukg.com/about-us/awards-and-recognition", "openInNewTab": true}, {"label": "Belonging, Equity and Impact", "path": "https://www.ukg.com/about-us/esg/social/diversity-equity-inclusion-and-belonging", "openInNewTab": true}, {"label": "UKG Blog", "path": "https://www.ukg.com/blog/tags/employee-resource-groups", "openInNewTab": true}]}, {"label": "Interviewing at UKG", "hasSubItems": true, "subItems": [{"label": "Careers FAQs", "path": "https://www.ukg.com/about-us/careers/faqs", "openInNewTab": true}, {"label": "Career Advice", "path": "https://www.ukg.com/blog/tags/career-advice", "openInNewTab": true}]}], "page_image": "", "max_applications_refer": 0, "applyButton": {"background": "#30CEBB"}, "mapConfig": {"enabled": true}, "defaultState": {"pymww": false}, "links": {"videos": ["https://www.youtube.com/watch?v=Eje82dg1jLw", "https://www.youtube.com/watch?v=09Nv22GZL9w", "https://www.youtube.com/watch?v=9BnYiKhxCpk", "https://www.youtube.com/watch?v=61omJa_ogNw"], "blogs": ["https://www.ukg.com/blog/life-ukg/curious-about-companys-culture-ask-these-5-questions", "https://www.ukg.com/blog/life-ukg/how-best-prepare-behavioral-interview-4-easy-steps", "https://www.ukg.com/blog/life-ukg/cracking-code-career-advice-working-tech"]}, "customContent": {"positionSections": [{"body": "<div class='headers'>NOTICE ON HIRING SCAMS</div><br>UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.<br><br>"}]}, "i18n_overrides_master": {"customContent": {"en": {"hiringScamHeading": "NOTICE ON HIRING SCAMS", "hiringScamBody": "UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.", "aboutJobDescriptionHeading": "ABOUT OUR JOB DESCRIPTIONS", "aboutJobDescriptionBody": "All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change."}, "fr-ca": {"hiringScamHeading": "AVIS SUR LES ESCROQUERIES EN MATI\u00c8RE D\u2019EMBAUCHE", "hiringScamBody": "UKG ne vous demandera jamais une copie de votre permis de conduire, de votre carte d\u2019assurance sociale ou de votre passeport lors d\u2019un entretien d\u2019embauche. Pour les nouvelle embauches, nous ne demandons pas de paiement pour l\u2019achat d\u2019\u00e9quipement, le co\u00fbt de la formation ou la r\u00e9ception des documents d\u2019accueil. UKG ne fait pas d\u2019offres d\u2019emploi en dehors de son processus d\u2019embauche officiel. Pour vous aider \u00e0 vous prot\u00e9ger contre d\u2019\u00e9ventuelles escroqueries en mati\u00e8re d\u2019embauche, d\u00e9couvrez notre processus d\u2019embauche officiel, qui est d\u00e9crit <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>ici</a>.", "aboutJobDescriptionHeading": "\u00c0 PROPOS DE NOS DESCRIPTIONS D\u2019EMPLOI", "aboutJobDescriptionBody": "Toutes les descriptions d\u2019emploi sont r\u00e9dig\u00e9es de mani\u00e8re \u00e0 refl\u00e9ter fid\u00e8lement le poste \u00e0 pourvoir et \u00e0 inclure les responsabilit\u00e9s professionnelles g\u00e9n\u00e9rales. Elles ne pr\u00e9sentent pas un inventaire complet et d\u00e9taill\u00e9 de toutes les t\u00e2ches, responsabilit\u00e9s et qualifications requises pour le poste. La direction se r\u00e9serve le droit de r\u00e9viser le poste ou d\u2019exiger l\u2019ex\u00e9cution d\u2019autres t\u00e2ches ou de t\u00e2ches diff\u00e9rentes si ou lorsque les circonstances changent."}}, "talentNetworkHeroBanner": {"en": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "fr-ca": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}}}, "talentNetworkHeroBanner": {"title": "  ", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "recaptcha_enabled": 1, "companyName": "UKG", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 893379152419, "name": "Technical Support Engineer", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735202475, "t_create": 1730868555, "ats_job_id": "6ca3ec05-b411-4803-9bf4-ec300d807b1c", "display_job_id": "TECHN009850", "type": "ATS", "id_locale": "TECHN009850-en", "job_description": "Put the customer at the forefront of everything you do, driving world-class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key performance metrics. Develop in-depth product knowledge of UKG's HCM and Workforce Management solutions. Resolve escalated issues from the Level 1 team. Resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilise internal tools to replicate customer configurations and advance cases to Engineering. Develop subject-matter expertise in areas of the product that enable you to support/coach others and contribute to the overall team's readiness. Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Replicating customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review Log product deficiencies and work with engineering to pursue acceptable resolutions. Maintain effective communication with management for issue escalation and resolution. Participation in an on-call rotation as required to provide occasional after-hours support. Available to work onsite at a UKG office location at least three days per week, including a Monday or a Friday Excellent written, oral communication, listening and telephone skills. Fluent in both written and oral English Strong attention to detail. Proven record of high customer satisfaction and key performance metrics. Minimum 3 years' experience in supporting SaaS solutions. Experience in successfully working independently and as part of a team. Ability to perform in a fast-paced environment. Fluent in spoken and written French or German is a plus Experience using or supporting Human Capital Management and Workforce Management solutions. Working knowledge of basic networking protocols, including TCP/IP, DNS, HTTP, SSH, SFTP, VPN Working knowledge of scripting languages (e.g. Python scripting).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379152419", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}, {"id": 893378966345, "name": "Technical Support Manager (Maternity cover)", "location": "Varna,Bulgaria", "locations": ["Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735066098, "t_create": 1729673177, "ats_job_id": "18753e4b-44f7-43f5-b4d5-7fa4924bb726", "display_job_id": "ASSOC009648", "type": "ATS", "id_locale": "ASSOC009648-en", "job_description": "Manage a team of technical support representatives, ensuring efficient operations and high-quality service. Provide mentorship, training, and performance evaluations to team members. Foster a collaborative and positive work environment. Handle escalated customer inquiries and complex technical issues. Develop strong relationships with key customers and stakeholders. Implement customer feedback mechanisms to improve service delivery. Analyze support processes and identify areas for enhancement. Develop and implement best practices, workflows, and knowledge management resources. Monitor team performance metrics and make data-driven decisions to optimize support operations. Work closely with product management, engineering, and other departments to resolve technical issues and provide customer insights. Coordinate with cross-functional teams for product launches and updates. Prepare and present regular reports on team performance, customer satisfaction, and issue resolution to upper management. Track and analyze support trends to forecast needs and improvements. Design and conduct training sessions for new hires and ongoing training for existing staff on technical skills and customer service best practices. Stay updated on the latest technology trends and products to ensure the team is knowledgeable. Bachelor's degree in Computer Science, Information Technology, or a related field to customer relationship/support. Minimum of 3 years of experience in technical support or customer support. At least 2 years of experience in a managerial role within a technical support environment. Excellent problem-solving and analytical skills. Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools). Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users. Ability to manage multiple priorities and projects in a fast-paced environment. Experience with customer relationship management (CRM) systems. Experience in managing teams in a remote or hybrid work environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378966345", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893379152266, "name": "Technical Support Technician", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735211065, "t_create": 1730866046, "ats_job_id": "91cc7094-3015-4acf-9256-726769f6ebf9", "display_job_id": "TECHN009847", "type": "ATS", "id_locale": "TECHN009847-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs and key performance metrics. Develop in-depth product knowledge on UKG's HCM and Workforce Management solutions. Act as the first point of contact for customer support cases and requests Triage and resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Use internal tools and resources to drive resolution and, or advance cases to next support level. Develop a subject-matter expertise in areas of the product enabling you to support others and contribute to the overall team's readiness. Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Maintain effective communication with management for issues escalation and resolution. Participation in an on-call rotation as required to provide occasional after-hours support. Available to work onsite at a UKG office location at least three days per week, including a Monday or a Friday Excellent written, oral communication, listening and telephone skills. Fluent in both written and oral English. Strong attention to detail. Proven record of high customer satisfaction and key performance metrics. Ability to successfully work both independently and as part of a team. Ability to perform in a fast-paced environment. Fluent in spoken and written French or German is a plus Experience using or supporting Human Capital Management and Workforce Management solutions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379152266", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}, {"id": 893379152164, "name": "Product Support Representative", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735228686, "t_create": 1730865288, "ats_job_id": "154aa4a9-2016-4bcb-8278-d83e891ac5db", "display_job_id": "PRODU009842", "type": "ATS", "id_locale": "PRODU009842-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key performance metrics. Develop product knowledge on UKG's HCM and Workforce Management solutions. Act as the first point of contact for customer support cases and requests Resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Use internal tools to drive resolution and, or advance cases to next support level. Develop a subject-matter expertise in areas of the product enabling you to contribute to the overall team's readiness. Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Maintain effective communication with management for issue escalation and resolution. Participation in an on-call rotation as required to provide occasional after-hours support. Available to work onsite at a UKG office location at least three days per week, including a Monday or a Friday Fluent in both written and oral English. Good technical or analytical aptitude Strong attention to detail. Excellent written, oral communication, listening and telephone skills. Ability to successfully work both independently and as part of a team. Ability to perform in a fast-paced environment. Fluent in spoken and written French or German is a plus A quick learner able to analyze technical issues Proven record of high customer satisfaction and key performance metrics.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379152164", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}, {"id": 893379157938, "name": "Manager, Product Support", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735231940, "t_create": 1730905766, "ats_job_id": "0201dcad-bf2b-4681-9a86-f66a9bbaa0f8", "display_job_id": "MGRPR009875", "type": "ATS", "id_locale": "MGRPR009875-en", "job_description": "Lead by example in demonstrating the UKG values Cascade strategic and operational communications to your team Promote Operational Excellence within the global Support Services organisation Ensure adherence to established support processes (e.g. case management, problem resolution, escalation) and best practices to ensure expedited resolution of issues and positive customer experiences Ensure that your team documents, tracks, and manages all support requests, communications, and actions in the Salesforce CRM system Interact with Engineering and other technical teams & resources to facilitate complex issue resolution Successfully develop and deliver individual development plans Deliver a consistently high-quality service which drives customer success Ensure the team are supported and have what they need to be successful against their performance goals Provide regular management updates and reports on team performance to the Support Leadership team Meet or exceed the established service level objectives for the Support Services team Act as a primary management escalation resource for customer and internal stakeholders Identify and implement process improvements which increase team efficiency, effectiveness and the customer experience Participation in on-call rotations is required to provide occasional after-hours and weekend support. Maintain effective communication with senior management for issue escalation and resolution. Available to work onsite at a UKG office location at least three days per week, including a Monday or a Friday 8+ years' experience in a product support environment with a minimum of 5+ years in a people leadership role Excellent written, oral communication, listening and telephone skills. Fluent in both written and oral English. Strong attention to detail. Ability to build trust amongst your team, peers and key stakeholders Proven record of high customer satisfaction and key performance metrics. Proven track record of operational excellence. Excellent knowledge of customer support processes and best practices. Excellent customer service skills and demonstrated track record in communicating with customers, instilling confidence and building strong customer relationships Self-motivated and results-driven Ability to multi-task and prioritize critical tasks Strong knowledge of support tools such as CRM and knowledge management Fluent in spoken and written French is a plus Prior management experience in a support environment working with customers to resolve problems related to enterprise business applications, is a plus BA/BS degree in management, computer science, information technology or a related technical discipline such as engineering Proven experience in delivering great customer experiences in a high volume, mission critical product support environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379157938", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}, {"id": 893379331953, "name": "Senior Integration Specialist", "location": "Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "locations": ["Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735125951, "t_create": 1731952683, "ats_job_id": "e944c42c-8dc0-4dfe-ada3-1991557dcfcd", "display_job_id": "SRTEC010038", "type": "ATS", "id_locale": "SRTEC010038-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's HR and Workforce Management products. Be the first point of contact for support and distribute workload evenly within the team. Triage and resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps . Utilise internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Develop a Subject matter expertise in areas of the product enabling you to support/coach others and contribute to the overall team's readiness. * Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Be accountable to resolving escalated issues and research problems independently to identify root cause of issues using problem solving skills Timely, accurate, and complete responses to inquiries and full documentation of issues in UKG's Case Tracking System. Consistently and effectively communicating with management to make sure issues are escalated and resolved Replicating customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review Analyzing customer configurations and thinking out of the box to resolve and/or find a work around or alternative solution Log product deficiencies and work with engineering to pursue acceptable resolutions Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Kronos applications Working knowledge of PC's, operating systems, web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problems on multiple platforms. Proven record of high customer satisfaction and KPI performance. Exceptional organizational, time-management and planning skills with a strong attention to detail needed. Excellent written, oral communication, listening and telephone skills. You are a born 'detective' and love paying attention to details and putting them together to find the solution. Ability to successfully work both independently and as part of a team. Ability to perform in a fast paced-environment. Experience with any of the following technologies; Dynatrace, BIRT report development, Splunk log management, WireShark, Fiddler. Experience using or supporting UKG's HR and Workforce Management products.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379331953", "isPrivate": false, "latlongs": "51.4141323,-0.7525809"}, {"id": 893379149669, "name": "Escalation Manager", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1735218245, "t_create": 1730833457, "ats_job_id": "bb5bbcc4-66ab-4f2e-b26e-87d1da4ba945", "display_job_id": "ESCAL009832", "type": "ATS", "id_locale": "ESCAL009832-en", "job_description": "Proactive engagement with a changing portfolio of large and complex customers addressing the issues of concern, and assuming full ownership and management of the customers' escalated issues. Arrange an introductory call to introduce the role, set expectations for the engagement, and establish an ongoing communications protocol and meeting cadence. Establish an agreed-upon list of issues to frame the engagement. Setting appropriate expectations for all stakeholders (internal and external) regarding issue resolution and the process of engagement. Planning & chairing internal & external customer issue meetings; conducting conference calls; maintaining detailed issues lists; generating executive and/or general summaries as well as providing report updates for all managed accounts. Identify resource needs across multiple technical teams to help facilitate issue resolution and case closures. Liaise with all technical resources associated with escalated account issues. Provide consistent and recorded communication on status and next steps to all parties involved. Champion and represent issues to Engineering and other UKG stakeholders on behalf of the customer. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program Proven escalation management experience in fast paced software/technology environments. Excellent written, oral communication, listening and telephone skills. Fluent in both written and oral English Must be well organized, flexible and able to work multiple customer accounts in a fast-paced, time-sensitive environment. Ability to coordinate efforts between the various functional teams, bringing the appropriate resources to bear on an escalated issue while often influencing without authority. Communicate with senior management internally and externally. Fluent in spoken and written French is a plus An independent and well organized, project-oriented thinker Exceptional judgment regarding escalation management and incident resolution, as well as in the ability to make timely decisions from both business and technical standpoints", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379149669", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}, {"id": 893379048563, "name": "Solution Consultant II", "location": "Varna,Bulgaria", "locations": ["Varna,Bulgaria"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1734702881, "t_create": 1730219807, "ats_job_id": "e787c9d0-19cf-464b-8064-8649b74722b4", "display_job_id": "SOLUT009755", "type": "ATS", "id_locale": "SOLUT009755-en", "job_description": "Working time: Monday to Friday 09:00 - 17:30 or 10:00 - 18:30 Manage customer and partner delivery for each assigned country on a project, ensuring correct payroll setup leading to successful payroll testing and live delivery. Work closely with the Project Manager and Senior Solution Consultant on each project and make sure all tasks are completed in accordance with the agreed processes and project timelines. Keep the existing internal payroll knowledge base to date, reflecting the latest product/service features and capabilities. Take responsibility for effective communication with both customers and partners. (Available channels are email, MS Teams chats and MS Teams/Zoom calls. Ticket system is for internal use). Provide regular updates, address concerns, and ensure a positive and collaborative relationship with all stakeholders of each project. Works daily with the UKG OneView platform. Solves standard problems by analyzing possible solutions using experience, judgment, and precedents. Maintain confidential employee data and ensure compliance with data protection regulations. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program 1 to 3 years' experience post-graduate, in a data orientated environment. You are outgoing and customer focused and work well in a team. Strong Communicator & good at building Relationships. You are Reliable, Confident & Consistent with Strong presentation skills. Not afraid to voice concerns and makes suggestions. Ability to work independently and prioritize daily tasks with a moderate level of guidance and direction. You will use MS Excel, Outlook and Teams daily.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379048563", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893379260727, "name": "Solution Consultant II", "location": "Varna,Bulgaria", "locations": ["Varna,Bulgaria", "Sofia,BG23,Bulgaria"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1734965294, "t_create": 1731606016, "ats_job_id": "d96666c9-7371-4eb8-9642-1d33f0ac6660", "display_job_id": "SOLUT009990", "type": "ATS", "id_locale": "SOLUT009990-en", "job_description": "Familiarity with data analysis tools (e.g., Excel, Tableau). Basic understanding of project management software (e.g., Jira, Asana). Strong interpersonal skills and the ability to work collaboratively in a team environment. Problem-solving mindset with attention to detail. Ability to manage multiple tasks and prioritize effectively. Ability to evaluate information gathered from multiple sources, reconcile conflicts and draw conclusions. Excellent level of English, both written and spoken Bachelor's degree in Business, Information Technology, Management, or a related field. 0-2 years of experience in consulting, business analysis, or a related field. Internships or relevant project experience are a plus. Assist in the analysis and documentation of business processes. Support the development and implementation of transformation strategies. Collaborate with senior consultants and project managers to deliver solutions. Conduct research and gather data to support project objectives. Participate in internal and external meetings and presentations Meeting project deadlines Key Characteristics Unified Vision: All team members share a common vision and objectives, ensuring alignment and focus on the organization's transformation goals. Collaborative Culture: Emphasis on open communication, mutual respect, and teamwork. The team works together to solve problems, share knowledge, and support each other. Cross-Functional Expertise: The team comprises members from different departments (e.g., IT, HR, Finance, Operations) to bring diverse perspectives and expertise to the table. Agile Methodology: Utilizes agile practices to remain flexible and responsive to change. Regular sprints, stand-ups, and retrospectives help the team adapt and continuously improve. Empowerment and Accountability: Team members are empowered to make decisions and take ownership of their tasks. Clear roles and responsibilities ensure accountability and effective execution. Continuous Learning: Encourages ongoing learning and development. The team stays updated with the latest industry trends, tools, and best practices to drive innovation. Customer-Centric Approach: Focuses on delivering value to customers. The team regularly gathers feedback and adjusts strategies to meet customer needs and expectations. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379260727", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893378458357, "name": "Solution Consultant (Maternity cover)", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria", "Sofia, Bulgaria"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1734960023, "t_create": 1727273190, "ats_job_id": "790dcd40-919c-46ef-981e-9b9f52475903", "display_job_id": "SOLUT008541", "type": "ATS", "id_locale": "SOLUT008541-en", "job_description": "Co-ordinate and support process changes and project updates cross-functionally. Work in collaboration with the team to support the project steps and phases. Analyze and evaluate information gathered from multiple sources, reconcile conflicts and draw conclusions. Document user guides. Ability to evaluate information gathered from multiple sources, reconcile conflicts and draw conclusions. Excellent level of English, both written and spoken University degree in a relevant or related field Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378458357", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}], "debug": {}, "count": 16, "countFilterByMatchScore": null, "location_user": ["varna bulgaria", "remote,Bulgaria"], "location_used": "varna bulgaria", "locationInsights": null, "showWizard": false, "disableLocationSearchDropdown": false, "pcsAutocompleteLocationEnabled": 0, "recommended_star_threshold": 3.1, "mocTitle": null, "fuzzyResultsReturned": false, "query": {"query": "customer technical support", "location": "varna bulgaria", "department": [], "skill": [], "seniority": [], "pid": "", "Skills": [], "Function": [], "Seniority": [], "Workplace_Type": []}, "userTitles": [], "isThinProfile": false, "veteranProgramDetails": [], "enableTargetedResume": 0, "jobCardConfig": null, "facetDisplaySort": {"Skills": "alpha_asc", "Function": "alpha_asc", "Seniority": "alpha_asc", "Workplace_Type": "alpha_asc", "locations": "count_desc", "latlong": "count_desc"}, "facets": {"Skills": {"AI": 2, "API": 2, "AWS": 4, "Agile": 3, "Analysis": 2, "Ansible": 11, "Application Support": 2, "Automation": 8, "Back End Development": 4, "Banking": 2, "Bilingual": 2, "Business Development": 2, "Business Systems Analysis": 2, "C#": 5, "CI/CD": 6, "Cloud": 6, "Collaboration": 2, "Communication": 9, "Compliance": 3, "Consulting": 3, "Customer Support": 2, "Data Analysis": 7, "Datadog": 4, "Demonstrations": 2, "Design Patterns": 2, "Employee Benefits": 2, "Employment Law": 2, "English Language Proficiency": 3, "Enterprise Software": 5, "Figma": 2, "Financial Presentations": 3, "French Language": 2, "French Speaking": 2, "GCP": 7, "GRC": 3, "Genai": 3, "German Language": 2, "GitHub": 3, "Google Cloud Platform": 2, "Grafana": 3, "HCM": 5, "HR": 2, "Human Capital Management": 2, "Human Resources": 3, "IT": 2, "Java": 20, "Java 11": 2, "Java EE": 4, "Java EE Application": 2, "Jira": 4, "Kubernetes": 11, "Lead Generation": 2, "Microsoft Excel": 5, "Microsoft SQL Server": 3, "Monitoring": 5, "MySQL": 2, "NET": 2, "PagerDuty": 4, "Payroll": 4, "Payroll Software": 4, "People Management": 3, "PostgreSQL": 3, "Product Management": 6, "Product Support": 2, "Project Management": 8, "Prometheus": 2, "Python": 10, "Python Scripting": 6, "React": 2, "SLA": 3, "SLI": 2, "SQL": 6, "SaaS": 8, "SaaS Software": 5, "Sales": 3, "Salesforce": 3, "Salesforce CRM": 2, "Scripting": 2, "Software Implementation": 11, "Software Product Management": 2, "Software as a Service": 2, "Splunk": 3, "Spring": 6, "Stakeholder Management": 3, "Technical Demonstrations": 2, "Technical Support": 4, "Terraform": 10, "Test": 4, "Testing": 2, "Time and Attendance Systems": 2, "Timekeeping": 2, "Troubleshooting": 4, "TypeScript": 2, "WFM": 3, "Workforce Management": 6}, "Function": {"Accounting/Finance": 18, "Administrative/Support": 7, "Corporate Strategy": 1, "Customer Delivery/Implementation Services": 46, "Customer Success": 40, "Customer/Technical Support": 27, "Human Resources": 5, "IT Support": 3, "Information Technology": 15, "Legal": 5, "Marketing": 4, "Pre Sales": 7, "Product": 44, "Relationship Mgmt.": 4, "Sales": 39, "Security/Privacy & Risk": 21, "Services": 14, "Software & Product Development": 194}, "Seniority": {"Director": 6, "Entry": 16, "Manager": 19, "Mid-Level": 38, "Senior": 32, "Vice President": 2}, "Workplace_Type": {"hybrid": 127, "onsite": 317, "remote": 53}, "locations": {"Remote": 999999, "Noida, UP, India": 249, "Lowell, MA, United States": 70, "Weston, FL, United States": 57, "United States": 46, "Atlanta, GA, United States": 44, "Alpharetta, GA, United States": 37, "Sofia, Sofia City Province, Bulgaria": 21, "Varna, Bulgaria": 18, "Maitland, FL, United States": 17, "Santa Ana, CA, United States": 12, "United Kingdom": 10, "Bracknell, England, United Kingdom": 10, "St. Louis, MO, United States": 10, "Scottsdale, AZ, United States": 9, "Montevideo, Montevideo Department, Uruguay": 8, "Dublin, D, Ireland": 8, "Bengaluru, KA, India": 7, "Indianapolis, IN, United States": 7, "Australia": 6, "Canada": 6, "Seattle, WA, United States": 6, "Montreal, QC, Canada": 6, "KK, County Kilkenny, Ireland": 4, "County Kilkenny, Ireland": 4, "NSW, Australia": 4, "Chicago, IL, United States": 3, "Dallas, TX, United States": 3, "FL, United States": 3, "MA, United States": 3, "San Francisco, CA, United States": 3, "Toronto, ON, Canada": 3, "AZ, United States": 2, "Amsterdam, NH, Netherlands": 2, "Flanders, Belgium": 2, "Branchburg, NJ, United States": 2, "CA, United States": 2, "India": 2, "VIC, Australia": 2, "NM, United States": 2, "San Antonio, TX, United States": 2, "Mexico": 2, "Brazil": 1, "Spain": 1, "Austin, TX, United States": 1, "Baltimore, MD, United States": 1, "Belgium": 1, "Germany": 1, "Houston, TX, United States": 1, "IL, United States": 1, "ID, United States": 1, "Kew, VIC, Australia": 1, "NH, United States": 1, "New York, NY, United States": 1, "Portland, OR, United States": 1, "SC, United States": 1, "UP, India": 1, "UT, United States": 1, "Washington, DC, United States": 1}, "latlong": {"43.2140504,27.9147333": 17, "42.6977082,23.3218675": 10, "28.5355161,77.3910265": 1, "51.4141323,-0.7525809": 1, "52.2836185,-7.1498708": 1, "53.3498053,-6.2603097": 1}}, "isSubQuery": false, "showBusinessUnitInPositionSidebar": false, "hideDepartment": null, "iframeImplementation": null, "pcsTextConfiguration": {}, "facetNoTitlecase": null, "skipCSSFacetCapitalization": false, "enableMapClustering": false, "readmoreInstructionEnabled": false, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=ukg.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}, "postLoginLink": {"enabled": true, "message": "Candidate Login", "url": "/careerhub/me?action=edit&trackApplicationStatus=false&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}, "trackApplicationLink": {"enabled": true, "message": "Track Application Status", "url": "/careerhub/my/jobs/applications?trackApplicationStatus=true&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}}, "isHomePageLoad": false, "candidateBuildProfile": {"enabled": true, "message": "Build your resume", "url": "/careerhub/me?action=edit&profile_type=candidate&domain=ukg.com&customredirect=1"}, "chatbot": false, "enabledPersonalizedFeatures": {"recommendationFeedback": false, "tldr": true, "personalizationPreferences": false}, "installed_app_data": [], "enhancementsEnabled": false, "disableAutoScrollOnPositionSelect": false, "locationDistanceKmDefault": 100, "searchFiltersTranslationWhitelist": [], "customJobDescTranslationSkipList": [], "enableCandidateReferralFlow": false, "showBanner": false, "pcsBannerMessage": null, "locationRadiusConfig": {"showLocationRadius": false, "locationRadiusType": "mi"}, "pcsApplyFormV2Enabled": false, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": true, "sortByConfig": null, "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"doNotPrepopulateQuestionIds": ["bc8c6d46-0bdc-4705-8380-04603b50a292"], "prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": false, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": true}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": true, "languages": [{"value": "en", "title": "English"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}], "displayLanguage": "en", "requestLocation": false, "positionQnAEnabled": false, "singlePageCareersNavbarGate": false, "advancedOptionsA11yGate": false, "positionSidebarScrollResetGate": false, "pcsApplyFormFileAnswerGate": false}