customer technical support jobs in UKG

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Research application questions by setting up scenarios and testing within the application. Troubleshoot, analyze, and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and senior team members expertise. Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review. Analyze customer configurations and think 'outside the box' to resolve and/or find an appropriate alternate solution. Fully document all activities, interactions, and next steps throughout the lifecycle of a case per departmental guidelines. Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding UKG applications. Assisting less experienced Lead Technical Support Engineers with complex technical issues. Provide weekend, public holidays cover and after hour service as needed to meet business requirements. Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 5 years of experience. o An understanding of web technologies such as Java/XML, MS IIS, HTML. o Familiarity with Oracle or SQL relational database management systems and SQL scripting. o Java. o Microsoft Operating systems. o Networking technologies. o Experience with CRM solutions such as Salesforce. o Operational statistical analytical ability using applications such as Splunk, Datadog, Excel, PowerBI etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organisations. Experience in working in 24x7 support operations and with teams across multiple locations is essential. Ability to remain focussed with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills is essentials. You will understand our UKG Global Job Architecture career matrix profile for Global Support Lead Technical Support Engineering. This role is expected to be fulfilled in an ADVISING capacity. Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381425693", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893381407003, "name": "Mgr. Technical Support Engineering", "location": "Atlanta,GA,United States", "locations": ["Atlanta,GA,United States", "Maitland,FL,United States", "Weston,FL,United States", "Lowell,MA,United States", "Alpharetta,GA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746747471, "t_create": 1744217507, "ats_job_id": "58cd1db0-b7de-4249-83be-636173c179c9", "display_job_id": "MGRTE012976", "type": "ATS", "id_locale": "MGRTE012976-en", "job_description": "Lead and guide a team of highly engaged technical support individuals tasked with providing technical support to our UKG customers. Develop strategies, operating plans and manage the execution within the support team to provide consistently high-quality service which drives customer success Provide guidance to your team on operational or technical challenges and interface effectively with other technical teams and with customers directly to provide total customer satisfaction Proficiently gather and analyze team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions, and predict future needs Identify and implement process improvements which increase team efficiency, effectiveness, and the customer experience Ensure that the your team documents, tracks, and manages all support requests, communications, and actions in the Salesforce CRM system Interact with Engineering and other technical teams & resources to facilitate complex issue resolution Ensure adherence to established support processes (e.g. case management, problem resolution, escalation) and best practices to ensure expedited resolution of issues and positive customer experiences Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results Provide leadership in resolving issues related to inter-departmental workflow and processes Meet or exceed the established service level objectives for the support teams Act as an escalation resource for customer and internal feedback pertaining to the team Participate in late & weekend shifts on a rotational basis Participation in on-call rotations is required to provide occasional after-hours support 3+ years leading technical resources in a technical support environment and driving strong results Knowledge of technical product support and the underlying technologies Experience documenting and implementing processes and procedures Knowledge of support tools for issue tracking and knowledge management Must be able to be in the office 3 days a week ( Atlanta GA, Maitland FL, Weston FL, Alpharetta GA, or Lowell MA) HR, Payroll, Time and Labor and/or HCM domain experience Experience managing successful remote support teams Excellent customer service skills and demonstrated track record in communicating with customers, instilling confidence, and building strong customer & internal partner relationships Strong leadership, teamwork, influencing, mentoring, and coaching skills Ability to multi-task and prioritize projects, time manage, and practice detail-oriented organizational skills BA/BS degree in Management, Information Technology, Computer Science, or a related technical discipline such as Engineering", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381407003", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893381249922, "name": "Principal Technical Support Engineer (Kronos)", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746640060, "t_create": 1743593289, "ats_job_id": "661416e8-f5b4-4d15-a666-6abd3458ebac", "display_job_id": "PRINC012809", "type": "ATS", "id_locale": "PRINC012809-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Job Description : He / She will be responsible to pick the cases from support queue and do Triage. He / She will be working with India and Global customers where UKG is deployed. He / She will adhere to SLA's. Periodically update the customer on the status of cases owned. Timely resolve the issues reported by the customer which are related to UKG Workforce Timekeeper / UKG Pro WFM /Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce Device Manager/ custom reports / GTOR modules. Submit detailed root cause analysis to the customer for each case closure. Create knowledge base articles as on a required basis. Qualification: Should be a B.E / B.Tech graduate / M.C.A / M.Sc Software. 8 to 12 years of IT experience in customer support preferable in the product support. Minimum 4 years of UKG Product experiences. Hands on experience on API Based Integrations. Experience with API testing tools like Postman/SoapUI. Experience on Cloud based integration tools like Dell Boomi. Experience with the reporting tools like SSRS, BIRT. Strong knowledge of SQL database query / Oracle query experience is an advantage. Support experience in java, Server technologies like IIS, JBOSS, Apache,SSO will be an added advantage. Prior experience supporting an enterprise level application based on Java utilizing Web Services is an advantage. Strong problem-solving skills. Ability to multi-task and adjust to changing priorities Excellent spoken & written English skills. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381249922", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893380479604, "name": "Technical Support Technician", "location": "Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "locations": ["Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746704979, "t_create": 1739559827, "ats_job_id": "6424ff07-d1ce-41f4-9a6a-bb2b7693bced", "display_job_id": "PRODU011801", "type": "ATS", "id_locale": "PRODU011801-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's HR and Workforce Management products. Be the first point of contact for support and distribute workload evenly within the team. Triage and resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilise internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Develop a Subject matter expertise in areas of the product enabling you to support/coach others and contribute to the overall team's readiness. Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Exceptional organizational, time-management and planning skills with a strong attention to detail needed. Excellent written, oral communication, listening and telephone skills. You are a born 'detective' and love paying attention to details and putting them together to find the solution. Proven record of high customer satisfaction and KPI performance . Ability to successfully work both independently and as part of a team. Ability to perform in a fast paced-environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380479604", "isPrivate": false, "latlongs": "51.4141323,-0.7525809"}, {"id": 893381236097, "name": "Technical Support Engineer", "location": "Sydney,NSW,Australia", "locations": ["Sydney,NSW,Australia"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746756775, "t_create": 1743486727, "ats_job_id": "de5b8960-b687-4a99-9f2e-00ecbd82173e", "display_job_id": "TECHN012754", "type": "ATS", "id_locale": "TECHN012754-en", "job_description": "Develop in-depth product knowledge on UKG products and learn how to recognize and effectively troubleshoot the different focus areas of the application. Research application questions by setting up scenarios and testing within the application. Troubleshoot, analyze, and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and senior team members expertise. Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review. Analyze customer configurations and think 'outside the box' to resolve and/or find an appropriate alternate solution. Fully document all activities, interactions, and next steps throughout the lifecycle of a case per departmental guidelines. Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding UKG applications. Identifying more technical complex issues for escalation to senior Technical Support staff. Provide weekend, public holidays cover and after hour service as needed to meet business requirements. Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 1 year of experience. o An understanding of web technologies such as Java/XML, MS IIS, HTML. o Familiarity with Oracle or SQL relational database management systems and SQL scripting. o Java. o Microsoft Operating systems. o Networking technologies. o Experience with CRM solutions such as Salesforce. o Solid Operational statistical analytical ability using applications such as Excel etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organizations. Experience in working in 24x7 support operations and with teams across multiple locations is essential. Ability to remain focused with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills are essentials. You will understand our UKG Global Job Architecture career matrix profile for Global Support Technical Support Engineering. This role is expected to be fulfilled in a LEARNING capacity. Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381236097", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893381040502, "name": "Sr Technical Support Engineer", "location": "Australia", "locations": ["Australia"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1746756631, "t_create": 1742544305, "ats_job_id": "364ab1be-898a-4882-957e-bc23c3d0d336", "display_job_id": "SRTEC012453", "type": "ATS", "id_locale": "SRTEC012453-en", "job_description": "Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 3 years of experience. Intermediate level of competency within the following technologiesAn understanding of web technologies such as Java/XML, MS IIS, HTML. Familiarity with Oracle or SQL relational database management systems and SQL scripting. Java. Microsoft Operating systems. Networking technologies. Solid Operational statistical analytical ability using applications such as Excel etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Proficiency in APIs, web services, and data transformation. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organisations. Experience in working in 24x7 support operations and with teams across multiple locations is essential. Ability to remain focussed with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills are essential. You will understand our UKG Global Job Architecture career matrix profile for Global Support Sr. Technical Support Engineering. This role is expected to be fulfilled in an OWNING capacity. Experience with Small to Medium level (SMB) software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381040502", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893381750608, "name": "Principal Customer Experience Technical Engagement Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1746742966, "t_create": 1745300225, "ats_job_id": "4f6da4aa-fd0b-4322-a5f6-b723079e93a7", "display_job_id": "PRINC013201", "type": "ATS", "id_locale": "PRINC013201-en", "job_description": "Manage and evaluate critical situations including review and sign-off of action plans for all critical customer situations. Handle vague customer situations. Elaborate and sign-off on de-escalation plans. Evaluate customer solutions and provide specific direction needed on high priority issues for resolution and future prevention. Assist with providing updates on customer status to senior management. Ensure management of strategic customer delivery on software-related services and ensure the quality of the customer engagements. Execute on the CX Strategy to drive growth, best practices, margin increases, and overall customer satisfaction. Develop and execute a comprehensive transformation roadmap that aligns with Global Services vision, mission, strategic objectives, and operational risks/issues. Demonstrate a premium level of enthusiasm for technology-enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration, and the newest UKG features. Establish and maintain standards, methodologies, tools, templates, and best practices for Premium delivery and Premium Customer Service. Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions. Understand the software life cycle and potential sales footprint opportunities to identify and leverage new business prospects, ensuring alignment with customer needs and driving growth through strategic sales initiatives. Possess an architect mindset to oversee various aspects of software implementation, including cloud platform, key interfaces, and scalability, ensuring robust and scalable solutions. Bachelor's Degree in Computer Science, STEAM-related field, or other relevant combination of training and experience. 12+ years in Solution and Software Support for Cloud solutions. 12+ years of experience in providing solutions and leading customers to execute on multiple, critical projects simultaneously. Proven records on Root Cause analysis, Diagnosis, and Solutioning. Proven records on latest technologies AI, Data, Integrations, and cross technologies. Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. Located near a UKG office (Weston, FL; Maitland, FL; Atlanta, GA; Lowell, MA; Indianapolis, IN; or Branchburg, NJ).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381750608", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381746677, "name": "Lead Customer Experience Technical Engagement Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1746742963, "t_create": 1745249104, "ats_job_id": "d278d298-a804-42d8-ab7e-3a80cf0e9797", "display_job_id": "LEADC013189", "type": "ATS", "id_locale": "LEADC013189-en", "job_description": "Manage and evaluate critical situations including review and sign-off of action plans for all critical customer situations. Handle vague customer situations. Elaborate and sign-off on de-escalation plans. Evaluate customer solutions and provide specific direction needed on high priority issues for resolution and future prevention. Assist with providing updates on customer status to senior management. Ensure management of strategic customer delivery on software-related services and ensure the quality of the customer engagements. Execute on the CX Strategy to drive growth, best practices, margin increases, and overall customer satisfaction. Develop and execute a comprehensive transformation roadmap that aligns with Global Services vision, mission, strategic objectives, and operational risks/issues. Demonstrate a premium level of enthusiasm for technology-enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration, and the newest UKG features. Establish and maintain standards, methodologies, tools, templates, and best practices for Premium delivery and Premium Customer Service. Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions. Understand the software life cycle and potential sales footprint opportunities to identify and leverage new business prospects, ensuring alignment with customer needs and driving growth through strategic sales initiatives. Possess an architect mindset to oversee various aspects of software implementation, including cloud platform, key interfaces, and scalability, ensuring robust and scalable solutions. Bachelor's Degree in Computer Science, STEAM-related field, or other relevant combination of training and experience. 8+ years in Solution and Software Support for Cloud solutions. 8+ years of experience in providing solutions and leading customers to execute on multiple, critical projects simultaneously. Proven records on Root Cause analysis, Diagnosis, and Solutioning. Proven records on latest technologies AI, Data, Integrations, and cross technologies. Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. Located near a UKG office (Weston, FL; Maitland, FL; Atlanta, GA; Lowell, MA; Indianapolis, IN; or Branchburg, NJ).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381746677", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893379010515, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746731592, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379010515", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893381634644, "name": "Bilingual Product Support Representative/Repr\u00e9sentant(e) au soutien des produits (Bilingue)", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746754841, "t_create": 1744905137, "ats_job_id": "5bfd52a0-f963-41d8-824d-d80905a120c0", "display_job_id": "PRODU013151", "type": "ATS", "id_locale": "PRODU013151-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Developper une connaissance approfondie des produits d'UKG. Analyser, prioriser et resoudre les cas rapidement en appliquant les meilleures pratiques en matiere de depannage. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support 2+ years' experience in a fast-paced customer service and/or technical support environment Bilingual in English and French language required (both written and verbal) Demonstrated dedication to customer service and experience managing customer relationships Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills Experience de travail avec la suite de produits UKG Experience en ressources humaines et/ou en gestion de la paie.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381634644", "isPrivate": false, "latlongs": "56.130366,-106.346771"}], "debug": {}, "count": 401, 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