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Customer Journey Definition: o Develop a cross functional customer journey vision that enhances the customer experience from onboarding to renewal and incorporates peak moments and the opportunity to differentiate to customer experience as part of UKG's message. o Collaborate with cross-functional teams to ensure seamless integration of customer touchpoints and communication strategies. o Translate customer experience into compelling input for sales materials. 2. Expansion and Renewal Programs: o Lead initiatives to identify cross-sell and upsell opportunities, increasing customer lifetime value that incorporates customer adoption as a driver for successful expansion. o Working with the Renewals team, develop and manage scalable renewal strategies to maintain high retention rates and minimize churn. o Collaborate with the events team to ensure content is engaging, relevant, and drives customer success. 3. Lifecycle Marketing Measurement: o Establish key performance indicators (KPIs) and metrics to measure the effectiveness of lifecycle marketing initiatives. o Utilize data-driven insights to optimize strategies and report on program performance to senior leadership. 4. 8+ years of experience in lifecycle marketing, customer success, or related roles. 5+ years in the B2B SaaS industry. 5+ years of leadership experience managing high-performing teams. Champion a customer-first mindset--advocate for the voice of the customer in every strategy, ensuring all lifecycle programs are rooted in empathy, value delivery, and long-term relationship building. Proven success in developing and executing lifecycle strategies that drive renewals and expansion. Strong understanding of customer journey mapping and experience design. Excellent communication and cross-functional collaboration skills. Data-driven mindset with experience using analytics to inform strategy. 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Collaborative spirit with a solution-oriented mindset and openness to feedback and evolving strategies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382138590", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893382248319, "name": "Customer Lifecycle Expansion Program Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1748905695, "t_create": 1746417467, "ats_job_id": "944d92e8-1aa5-4f9f-aefa-a924b090ddfc", "display_job_id": "CUSTO013473", "type": "ATS", "id_locale": "CUSTO013473-en", "job_description": "Program Development: Design and implement comprehensive cross-sell and up-sell marketing programs that align with UKG's business objectives and customer needs. 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