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Set up and control of the project Library, SharePoint, Confluence and Jira. Bachelor's or master's degree in related field. 7+ years of experience in IT project management role, preferably in program management. Experience in project planning documentation like creating Gantt chart, Kanban board, SWOT. Experience in PMO role. Knowledge of Gen AI and ML models. Have managed gen AI project in the past. Professional certification in PMP/PRINCE2/SCRUM will be good to have. Exceptional skills in analysis, time management and facilitation. Experience in managing stakeholders. Outstanding knowledge of change management principles and performance evaluation processes. Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation. 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Act as a primary point of contact for employees, ensuring timely and accurate responses through phone and email channels. Navigate UKG Pro systems to research and resolve highly complex payroll and benefits issues. Apply advanced root cause analysis and problem-solving techniques to provide effective resolutions and escalate when appropriate. Educate employees on benefits options, using summary plan descriptions and knowledgebase tools. Guide employees through life events such as new hires, marriages, and dependent verifications. Collaborate with internal teams and build strong relationships across departments. Mentor and train junior team members, promoting knowledge sharing and team development. Identify and lead process improvement opportunities, contributing to innovation and efficiency projects. Demonstrate considerable autonomy in managing tasks and making informed decisions to meet project goals. 3-5 years of customer service experience, with a focus on payroll and benefits administration. Strong verbal and written communication skills, with demonstrated ability to communicate effectively and manage customer expectations. Proven ability to handle complex and sensitive situations professionally and thoroughly. High degree of technical skills applicable to task performance, with proficiency in MS Office. Experience with corporate payroll processing, multi-state payroll tax laws, and garnishment processes. Demonstrated leadership skills, with the ability to mentor and guide team members. Problem-solving mindset, with a passion for helping others and driving customer satisfaction. This role requires working in EST and PST time zones. Graduate with a BCom/BSc/BA degree. 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Evaluation of customer solutions and provide specific direction needed on high priority issues for resolution and future prevention. Assist with providing updates on customer status to senior management. Ensure management of strategic customer delivery on software related services and ensure the quality of the customer engagements. Execute on the CX Strategy to drive growth, best practices, margin increases, and customer overall satisfaction. Develop and execute a comprehensive, transformation roadmap that aligns with Global Services vision, mission, strategic objectives and operational risks/issues. Demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features. Establish and maintain standards, methodologies, tools, templates and best practices for Premium delivery, and Premium Customer Service. 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