services jobs in UKG

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Professional Services Consulting", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1746775221, "t_create": 1743145182, "ats_job_id": "b231a69b-abfd-4673-94c7-92c75b0001c3", "display_job_id": "DIRPR012676", "type": "ATS", "id_locale": "DIRPR012676-en", "job_description": "- Direct reports include functional managers and an indirect staff of over 40 employees. - Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. Delegates tasks and assignments to appropriate subordinates and monitors progress. - Gives significant input into strategic and tactical decisions related to the functional discipline - Solves multiple problems involving complex technical and managerial issues involving functional discipline and across multiple disciplines. - Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution - Interacts with senior management (VP/Director level) in sales, engineering, and support. Represents UKG to these customers and has authority to commit significant company resources in these interactions. - Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs. - Develops staffing strategies. Recruits and hires staff. Establishes individual performance goals and priorities. Reviews performance against goals. - Minimum 15 years technical and consulting management experience (3-5 years at Director level) in a high-volume customer focused environment, preferred. - Minimum 5 years' experience in HR, Payroll and/or Time and Labor domains, preferred. - Proven results in improving customer satisfaction, driving delivery timelines, employee engagement and team productivity. - Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. - Serves as the point of escalation as needed. Responsible for negotiating and resolving escalated issues that arise during the implementation - Proven experience in creating an employee & customer centric culture. - Excellent interpersonal, motivational, and managerial skills with an indirect staff of over 40 employees. Ability to manage conflict situations constructively. - Professional communication skills, both written and verbal. - Ability to multitask and prioritize projects, time manage, and practice detail oriented organizational skills. - Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates. - Experience preparing and writing demonstrations, proposals, policies, procedures, job descriptions, and schedules. Use of good judgment and a sense of urgency in the decision-making process when assessing problems/situations. - Ability to deal with ambiguity and change in all areas on a regular basis. - Strong decision-making and problem-solving skills and general business acumen", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381186289", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381178138, "name": "Sr Services Project Manager", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1746772988, "t_create": 1743098140, "ats_job_id": "c1152202-e826-4dd4-99d3-a851f769c058", "display_job_id": "SRSER012628", "type": "ATS", "id_locale": "SRSER012628-en", "job_description": "Act as Primary customer liaison for all implementation related tasks. Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting. Act as a 'People Developer' or 'mentor' to internal colleagues. Assist in continued development in best practices and employee development. Set performance goals for project team or work unit. Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews. Lead Executive level meetings and escalations. Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. Assess the potential impact on own and others' work, and develop and execute the best work solution. Manage escalated situations as proactively as possible, involving management as needed. Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations. Develop strong customer relationships as 'trusted advisor' at project management, payroll manager, and senior management levels. Strong attention to detail as well as ability to function strategically within account; proactively look at 'big picture' for project/customer short and long term goals; identify and drive additional revenue opportunities within account. Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments). Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for Global customers. Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team). Comfortable presenting to large and diverse audiences, including C Level executives Strong experience scheduling, preparing presentations and status reports. Ability to perform multiple tasks ranging from project management to coaching other team members. Well versed with MS Office applications including MS Project, Excel, Sharepoint, Powerpoint, Visio Ability and willingness to travel up to 50% based on project needs Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems is strongly preferred If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381178138", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893380911920, "name": "Services Operations Specialist II", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746800702, "t_create": 1741784241, "ats_job_id": "08709250-0279-48af-b686-c9489e28441f", "display_job_id": "SERVI012265", "type": "ATS", "id_locale": "SERVI012265-en", "job_description": "1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction. 2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions. 3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information. 4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly. 5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience. Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service. This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380911920", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893380657194, "name": "Workplace Services Coordinator II", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Facilities", "business_unit": "Facilities", "t_update": 1746739732, "t_create": 1741059998, "ats_job_id": "781b0868-cbb3-431a-a353-2c78f6fd4d42", "display_job_id": "WORKP012052", "type": "ATS", "id_locale": "WORKP012052-en", "job_description": "Support daily onsite meetings and event requests, ensuring rooms are set up with the correct furniture configuration and all equipment is functioning properly. Assist with catering needs and event supplies to ensure seamless execution. Conduct audits to ensure general office space and conference rooms are clean and functional. Identify and report deficiencies related to facilities, such as lighting, HVAC, carpet stains, etc., using our internal ticket system. Monitor the employee request ticket queue and complete requests within the assigned scope. Maintain office signage and posters to ensure clear communication and branding. Assist with shipping and receiving functions to support office operations. Support space planning tasks, including new hire desk setup, move request coordination, and space audits. Travel between Weston area UKG buildings within the assigned scope to facilitate the duties listed above. Perform other duties as assigned to support the Workplace Services team. Minimum two years of related experience in a similar role. Capability to stand for extended periods and lift 50 lbs. unassisted. Access to reliable transportation for work-related travel. Reliable and able to work occasional evenings. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint, and PowerPoint) is required. Proficiency in English communication. Bilingual proficiency in Spanish is preferred. Demonstrated customer service orientation and strong interpersonal and communication skills. Ability to efficiently manage multiple tasks in a fast-paced environment. Highly organized with superior attention to detail. Strong analytical and organizational skills, with the ability to prioritize tasks effectively. Reliability and willingness to work occasional evenings. Positive attitude and team-oriented mindset. Experience in CMMS operations is preferred but not required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380657194", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893380648154, "name": "Dir. Professional Services Consulting", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1746755626, "t_create": 1741015883, "ats_job_id": "a92930e2-430b-4caf-9950-bf8cfafe4ee0", "display_job_id": "DIRPR012035", "type": "ATS", "id_locale": "DIRPR012035-en", "job_description": "Delivery Efficiency, onboarding of new resources, and joint team satisfaction results across RIS will be the primary measure of success for this role. Drive key business objectives that align to company and business goals through out the India Build, Check History, and Advisor teams Manage and develop a Global Team leveraging the UKG resources available to evaluate new geographies and support growth in high value geographies, including expanding the team into Pune in India Continual evaluation and development of process and strategies to most effectively support the delivery teams in the implementation of Ready products and services. Establish, implement, and drive adherence to operational best practice standards, processes, and systems, in accordance with UKG strategy and goals Collaborate with key stakeholders to ensure Training provides programs that deliver measurable, improved employee performance and aligns with UKG strategy and goals Document and own best practices for executing and maintaining all aspects of the program. Monitor and report on key metrics to demonstrate teams' performance and impact on organizational objectives Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions. Coach, mentor and provide leadership development to team members, to optimize operational/delivery excellence and create a deeper bench of experienced talent Instill a strong focus on customer service and experience Build strong, trusting relationships with US, employees, and internal customers. Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks. Established record of successfully scaling teams, improving performance and business standards Bachelor's Degree and 14+ years relevant experience in the area of HCM software and/or services implementation At least 5 years successfully leading strategic projects/programs for a software provider Minimum of 5 years experience managing high performing teams Ability to think strategically and drive results Prior experience building and leading global teams and managing other managers Possess excellent written and verbal skills with a strong customer focus Strong business acumen - planning, forecasting, budgeting Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380648154", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893380648007, "name": "Mgr. 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Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for Global customers. Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team). Comfortable presenting to large and diverse audiences, including C Level executives Strong experience scheduling, preparing presentations and status reports. Ability to perform multiple tasks ranging from project management to coaching other team members. 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