UKG jobs in australia

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Research application questions by setting up scenarios and testing within the application. Troubleshoot, analyze, and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and senior team members expertise. Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review. Analyze customer configurations and think 'outside the box' to resolve and/or find an appropriate alternate solution. Fully document all activities, interactions, and next steps throughout the lifecycle of a case per departmental guidelines. Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding UKG applications. Assisting less experienced Lead Technical Support Engineers with complex technical issues. Provide weekend, public holidays cover and after hour service as needed to meet business requirements. Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 5 years of experience. o An understanding of web technologies such as Java/XML, MS IIS, HTML. o Familiarity with Oracle or SQL relational database management systems and SQL scripting. o Java. o Microsoft Operating systems. o Networking technologies. o Experience with CRM solutions such as Salesforce. o Operational statistical analytical ability using applications such as Splunk, Datadog, Excel, PowerBI etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organisations. Experience in working in 24x7 support operations and with teams across multiple locations is essential. Ability to remain focussed with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills is essentials. You will understand our UKG Global Job Architecture career matrix profile for Global Support Lead Technical Support Engineering. This role is expected to be fulfilled in an ADVISING capacity. Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381425693", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893381386106, "name": "Sr Business Development Representative", "location": "Australia", "locations": ["Australia"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745074608, "t_create": 1744106644, "ats_job_id": "6c114b0c-4732-4309-be0a-77539f72883b", "display_job_id": "SRBUS012942", "type": "ATS", "id_locale": "SRBUS012942-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381386106", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893381236097, "name": "Technical Support Engineer", "location": "Sydney,NSW,Australia", "locations": ["Sydney,NSW,Australia"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1745065207, "t_create": 1743486727, "ats_job_id": "de5b8960-b687-4a99-9f2e-00ecbd82173e", "display_job_id": "TECHN012754", "type": "ATS", "id_locale": "TECHN012754-en", "job_description": "Develop in-depth product knowledge on UKG products and learn how to recognize and effectively troubleshoot the different focus areas of the application. Research application questions by setting up scenarios and testing within the application. Troubleshoot, analyze, and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and senior team members expertise. Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review. Analyze customer configurations and think 'outside the box' to resolve and/or find an appropriate alternate solution. Fully document all activities, interactions, and next steps throughout the lifecycle of a case per departmental guidelines. Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding UKG applications. Identifying more technical complex issues for escalation to senior Technical Support staff. Provide weekend, public holidays cover and after hour service as needed to meet business requirements. Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 1 year of experience. o An understanding of web technologies such as Java/XML, MS IIS, HTML. o Familiarity with Oracle or SQL relational database management systems and SQL scripting. o Java. o Microsoft Operating systems. o Networking technologies. o Experience with CRM solutions such as Salesforce. o Solid Operational statistical analytical ability using applications such as Excel etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organizations. Experience in working in 24x7 support operations and with teams across multiple locations is essential. Ability to remain focused with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills are essentials. You will understand our UKG Global Job Architecture career matrix profile for Global Support Technical Support Engineering. This role is expected to be fulfilled in a LEARNING capacity. 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Intermediate level of competency within the following technologiesAn understanding of web technologies such as Java/XML, MS IIS, HTML. Familiarity with Oracle or SQL relational database management systems and SQL scripting. Java. Microsoft Operating systems. Networking technologies. Solid Operational statistical analytical ability using applications such as Excel etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Proficiency in APIs, web services, and data transformation. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organisations. Experience in working in 24x7 support operations and with teams across multiple locations is essential. Ability to remain focussed with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills are essential. You will understand our UKG Global Job Architecture career matrix profile for Global Support Sr. Technical Support Engineering. This role is expected to be fulfilled in an OWNING capacity. Experience with Small to Medium level (SMB) software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381040502", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893381034864, "name": "Integration Consultant", "location": "Melbourne,VIC,Australia", "locations": ["Melbourne,VIC,Australia"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1744942050, "t_create": 1742539791, "ats_job_id": "0b5aeeb1-4d64-488c-999b-abdefd5ac16c", "display_job_id": "INTEG012449", "type": "ATS", "id_locale": "INTEG012449-en", "job_description": "Performance is typically measured by delivery of agreed-to solutions within budgeted hours. You will work with a variety of members including implementation teams and the integration team to provide delivery and support of integration requirements for UKG Products. Ability to communicate clearly Work closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budget Ability to assess, design, and develop integration meeting customer requirements Ability to assist Services teams with integration discovery and scoping Must be comfortable working within a cloud-based environment Lead internal and external meetings with customers and vendors Manage integration timelines including but not limited to notifying clients of changes to task dates or assigned resources Maintain project management tools for all integration projects 1 - 3 years of experience in a Professional Services consulting environment Demonstrated communication skills - written and verbal (internal and external facing) Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience Experience in database querying, programming and web services, web transfer methods, file management, and cloud technology Knowledge in specialized functional areas (AI, HRIS, HR, Payroll, Workforce Management, etc.) Development languages (JavaScript, JSON, Groovy, Java) Development tools (source control, defect tracking tools, Postman, Jira, etc.)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381034864", "isPrivate": false, "latlongs": "-37.8136276,144.9630576"}, {"id": 893380941808, "name": "Director Customer Support", "location": "Australia", "locations": ["Australia", "Sydney,NSW,Australia"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745069540, "t_create": 1741973518, "ats_job_id": "347a74d7-fc12-4c19-8ef9-01d5ff61f577", "display_job_id": "DIRCU012312", "type": "ATS", "id_locale": "DIRCU012312-en", "job_description": "Directly lead a team of functional managers, with an indirect staff of 40+ employees. Establishing organizational goals and objectives, and associated performance KPI's. Delegate tasks and assignments to appropriate team members to empower growth and opportunity. Adjusting resources, organization structure, and personnel to drive a high performing and efficient organization. Proactively partner with regional and global leaders to represent the region, providing input into strategic and tactical decision making to drive overall team success. Interprets, recommends, and executes on modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution. Interacts with senior customer management (VP/Director level) in both pre and post sales situations. 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