UKG jobs in canada

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Fournir un soutien exceptionnel base sur les accords de niveau de service (SLA) convenus et les indicateurs cles de performance (KPI). Developper une connaissance approfondie des produits UKG. Soyez le premier point de contact pour le support. Trier et resoudre les cas rapidement en utilisant les meilleures pratiques de depannage. Collaborer et communiquer avec les pairs internes et les principaux intervenants pour faire progresser les problemes des clients, en utilisant avec competence toutes les methodes de communication orale et ecrite. Assurez-vous que le client est toujours informe de l'avancement de son probleme avec des plans d'action clairs et progressifs et les prochaines etapes. Utiliser des outils internes pour reproduire les configurations des clients et faire progresser les cas vers les ingenieurs/ingenieurs de niveau superieur. Ameliorer la base de connaissances d'UKG en creant, en mettant a jour et en partageant des articles. La participation aux rotations de garde est requise pour fournir un soutien occasionnel apres les heures de travail Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. 2 ans ou plus d'experience dans un environnement de service a la clientele et/ou de soutien technique en evolution rapide A demontre des competences techniques en matiere de depannage et/ou de resolution de problemes A demontre son devouement au service a la clientele et son experience dans la gestion des relations avec la clientele Maitrise bilingue de l'anglais et du fran\u00e7ais. Experience de travail avec/dans la suite de produits UKG Solides competences informatiques avec la capacite d'apprendre rapidement et avec succes de nouvelles technologies Competences exceptionnelles en matiere d'organisation, de gestion du temps et de planification, avec une grande attention aux details Excellentes competences en communication ecrite, orale, d'ecoute et telephonique Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support 2+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated dedication to customer service and experience managing customer relationships Must be bilingual in English and French Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382967371", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893382761855, "name": "Sr. Solution Consultant - Bilingual (French/English) / Consultant(e) Principal(e) en Solutions - Bilingue (Fran\u00e7ais/Anglais)", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1751664972, "t_create": 1749478086, "ats_job_id": "0f368219-b9c4-4df7-8d44-6f4d4beeafa1", "display_job_id": "SRSOL014142", "type": "ATS", "id_locale": "SRSOL014142-en", "job_description": "Consulting with clients to provide expert guidance on best practices, collaborating to design and implement tailored solutions that align with their needs. Leading new customer implementations by consulting with cross-functional teams, ensuring smooth transitions and alignment with client objectives. Acting as the trusted advisor and subject matter expert for clients regarding the Ready product, offering insights and recommendations to enhance its use. Continuously staying informed about the latest product features and functionality to offer up-to-date consulting advice and recommendations. Consulting with internal teams to drive consistency and quality in delivery practices, leveraging implementation experience to establish processes and best practices for the services organization. Advising clients on data formatting and using common Excel functions, such as VLOOKUP, to prepare files for seamless import into UKG Ready. Proactively communicating with clients and UKG project teams to provide status updates, consulting on potential issues, and delivering solutions for process or product challenges. Applying critical thinking and consulting expertise to resolve complex challenges, ensuring the successful completion of tasks. Lead clients through user acceptance testing, ensuring they understand and validate their customized configuration. Managing project milestones and utilizing tracking tools to ensure timely delivery, while advising on best practices for effective project management. Mentor and coach peers who are new in role or to the industry, as needed. 3+ years' experience implementing HR/Payroll, ERP, or similar domain product/systems Must be bilingual in English and French Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience SHRM, FPC, CPP a plus Excellent communication and consulting skills Ability to thrive in a fast-paced environment and remain agile in accommodating changes in business practices within the organization or industry. 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Diplome de baccalaureat en informatique, systemes d'information ou domaine connexe, ou experience professionnelle equivalente SHRM, FPC, CPP un atout Excellentes competences en communication et en consultation Capacite a prosperer dans un environnement dynamique et a rester agile face aux changements dans les pratiques commerciales au sein de l'organisation ou de l'industrie.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382761855", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893382713526, "name": "Payroll Representative / Repr\u00e9sentant(e) de la paie", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada", "Canada"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751570135, "t_create": 1749105802, "ats_job_id": "54948d96-c1cd-4f48-91a2-4b0e7ef6770b", "display_job_id": "PAYRO014049", "type": "ATS", "id_locale": "PAYRO014049-en", "job_description": "Executer les taches liees a la paie, notamment le traitement, les audits et l'entretien de la paie. Preparer les paies hors cycle et les verifications manuelles, si necessaire. Assistance et execution des taches de fin de trimestre, de fin d'annee et d'inscription ouverte. Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance Performs file imports into payroll system from various sources and validates payroll data in a timely manner Prepares off-cycle payrolls and manual checks as necessary Builds strong partnerships with customers and provides superior customer service Identifies areas of customer dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed Participates in recurring customer calls and serves as point of contact for projects, tasks or issues Quarter End, Year End, and Open Enrollment assistance and task execution De 1 a 3 ans d'experience dans un environnement de service a la clientele (une experience en gestion de la paie est un atout) Niveau 2 Maitrise de la suite Microsoft Office (Outlook, Word et Excel) Diplome d'associe ou l'equivalent, de 2 a 3 ans d'experience connexe, ou combinaison equivalente de formation et d'experience Capacite d'analyser et de resoudre les problemes grace a une interface et une communication efficaces avec le service a la clientele Capacite de comprendre et de suivre des instructions ecrites et verbales Capacite de traiter efficacement avec un groupe diversifie de personnes a tous les niveaux de l'organisation Experience anterieure avec UKG Pro ou avec un logiciel de traitement de la paie Canada Payroll 1-3 years of experience in a customer service type environment (payroll experience is a plus) Level 2 Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel) Associate's degree or equivalent, 2-3 years related experience, or equivalent combination of education and experience Ability to analyze and resolve problems through effective customer service interface and communication Ability to understand and follow written and verbal instructions Ability to deal effectively with a diverse set of individuals at all organizational levels Previous UKG Pro experience or payroll-related processing software processing Canada Payroll Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382713526", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893382566806, "name": "Responsable du d\u00e9veloppement de logiciels - Mgr. Software Development", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751546238, "t_create": 1748339173, "ats_job_id": "16bc303a-d4de-47ba-9018-a38d7ec6e255", "display_job_id": "MGRSO013888", "type": "ATS", "id_locale": "MGRSO013888-en", "job_description": "Assurer le leadership et l'orientation techniques des projets majeurs, en assurant l'alignement avec les objectifs commerciaux et les meilleures pratiques du secteur. \u00catre pratique avec le code, maintenir des normes techniques elevees et participer activement aux decisions de conception et d'architecture, aux revisions de code et aider les ingenieurs a optimiser leur code. Veiller a ce que des normes elevees de performance, d'evolutivite et de fiabilite soient maintenues lors de l'architecture, de la conception et du developpement de systemes et d'applications logiciels complexes. Assurer la responsabilite des decisions techniques de l'equipe et appliquer les meilleures pratiques d'ingenierie (par exemple, documentation, automatisation, gestion du code, principes de securite, tirer parti de CoPilot). Assurer la sante et la qualite des services et des incidents, en identifiant et en traitant les problemes de maniere proactive. Utilisez les indicateurs de sante du service et la telemetrie pour agir. Mettre en oeuvre les meilleures pratiques pour l'excellence operationnelle. Baccalaureat en informatique, en genie ou dans un domaine technique connexe, ou experience pratique equivalente. Plus de 8 ans d'experience en developpement de logiciels, dont plus de 3 ans dans un role de leadership technique et plus de 2 ans dans un role de gestion du personnel. Experience averee dans la direction et la realisation de projets logiciels complexes et a grande echelle. Expertise approfondie dans un ou plusieurs langages de programmation tels que  C#, .NET, Python, Java ou JavaScript. Grande experience de l'architecture logicielle et des modeles de conception. Solide comprehension des technologies infonuagiques et des principes DevOps. Excellentes competences en resolution de problemes et souci du detail. Excellentes competences en communication et en leadership, avec une capacite demontree a influencer et a conduire le changement. Maitrise ou doctorat en informatique, en genie ou dans un domaine technique connexe. Experience avec des plateformes infonuagiques comme Azure, AWS ou GCP. Familiarite avec les pipelines CI/CD et les outils d'automatisation. Connaissance des methodologies de developpement agile. Engagement demontre envers les initiatives de diversite et d'inclusion. Familiarite avec le developpement de technologies accessibles Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices. Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code. Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications. Ensure accountability for the team's technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot). Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 8+ years of experience in software development, with 3+ years in a technical leadership role and 2+ years in a people management role. Proven track record of leading and delivering large-scale, complex software projects. Deep expertise in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Extensive experience with software architecture and design patterns. Strong understanding of cloud technologies and DevOps principles. Excellent communication and leadership skills, with a demonstrated ability to influence and drive change. Master's degree or PhD in Computer Science, Engineering, or a related technical field. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Demonstrated commitment to diversity and inclusion initiatives. Familiarity with developing accessible technologies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382566806", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893382521847, "name": "Ing\u00e9nieur(e) logiciel(e) - Software Developer", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751670591, "t_create": 1747852817, "ats_job_id": "c391c154-6f15-47f9-b2e0-a619f5dc3868", "display_job_id": "SOFTW013826", "type": "ATS", "id_locale": "SOFTW013826-en", "job_description": "Developpement de logiciels : Rediger un code propre, facile a maintenir et efficace pour diverses applications et systemes logiciels. Conception et architecture : Participer aux revues de conception avec les pairs et les parties prenantes. Revision du code : Examiner avec diligence le code developpe par d'autres ingenieur(e)s, fournissez une retroaction qui adhere aux pratiques exemplaires standard de l'industrie telles que les directives de codage. Essais : Construire des logiciels testables, definir des tests, participer au processus de test, automatiser les tests a l'aide d'outils (par exemple, Junit, Selenium) et de modeles de conception en s'appuyant sur la pyramide d'automatisation des tests. Debogage et depannage : Triage des defauts ou des problemes signales par la clientele, debogage et resolution en temps opportun et de maniere efficace. Sante et qualite des services : Contribuer au maintien de la sante et de la qualite des services et des incidents, en identifiant rapidement les problemes et en les signalant. Collaborer avec l'equipe a l'utilisation des indicateurs de sante des services et de la telemetrie pour prendre des mesures. Contribuer a l'analyse des causes profondes et a la mise en oeuvre de mesures visant a eviter que de telles situations ne se reproduisent a l'avenir. Modele : Comprehension de base du travail dans un modele DevOps. Commencer a s'approprier la collaboration avec la gestion des produits sur les exigences pour concevoir, developper, tester, deployer en continu et exploiter le logiciel en production. Documentation : Documenter correctement les nouvelles fonctionnalites, les ameliorations ou les corrections apportees au produit, et contribuer aux supports de formation. Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other developers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Baccalaureat en informatique, en ingenierie ou dans un domaine technique connexe, ou experience pratique equivalente. Au moins deux ans d'experience professionnelle dans le developpement de logiciels. Maitrise d'un ou plusieurs langages de programmation tels que , C#, .NET, Python, Java ou JavaScript. Experience des pratiques de developpement de logiciels et des modeles de conception. Familiarite de base avec les systemes de controle de version tels que Git GitHub et les systemes de suivi des bogues/travaux tels que JIRA. Comprehension de base des technologies du nuage et des principes DevOps. Solides competences en matiere d'analyse et de resolution de problemes, avec une experience averee dans l'elaboration et l'expedition de produits et de services logiciels performants. Experience des plateformes infonuagiques comme Azure, AWS ou GCP. Experience des cadres et outils d'automatisation des tests. Connaissance des methodologies de developpement agile. Bonnes aptitudes a la communication et aux relations interpersonnelles, avec la capacite de travailler efficacement dans un environnement d'equipe collaboratif. Faire preuve d'une grande empathie a l'egard des clients en comprenant et en repondant aux besoins et aux defis des utilisateurs. Engagement a l'egard de l'apprentissage continu et du developpement professionnel. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 2+ years of professional software development experience. Proficiency in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Experience with cloud platforms like Azure, AWS, or GCP. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382521847", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893382408723, "name": "Gestionnaire principal(e) des programmes techniques / Lead Technical Program Manager", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1751545168, "t_create": 1747159765, "ats_job_id": "824224d5-0946-4263-9f86-b4545994a1aa", "display_job_id": "LEADT013658", "type": "ATS", "id_locale": "LEADT013658-en", "job_description": "Diriger et inspirer des equipes interfonctionnelles en s'appuyant sur d'excellentes aptitudes en communication et en negociation, en collaborant efficacement avec les dirigeants et les parties prenantes pour degager un consensus sur les objectifs, la portee et les livrables, tout en defendant systematiquement les interets de l'organisation et en maintenant des relations positives. Fournir des conseils strategiques et des perspectives pour appuyer la prise de decision au moyen d'analyses fondees sur les donnees et de votre connaissance des tendances sectorielles, des priorites organisationnelles et des evolutions en matiere de technologies et d'architecture. Favoriser l'excellence en gestion de programmes en dirigeant la planification, l'execution et la livraison de programmes complexes, en encadrant des equipes interfonctionnelles et en veillant au respect des echeanciers, des budgets et des normes de qualite, tout en garantissant que les programmes repondent aux objectifs organisationnels. Favoriser une approche et une culture axees sur les resultats en demontrant de solides competences en leadership, en promouvant une culture de collaboration, de responsabilisation et d'amelioration continue, et en soutenant les meilleures pratiques en matiere de gestion et d'execution de programmes. Faire preuve d'excellentes competences organisationnelles en equilibrant efficacement de multiples priorites et interdependances, et en gerant les risques et les problemes. Gerer les ressources de maniere optimale, en optimisant l'allocation des ressources entre les programmes pour assurer une utilisation efficiente et efficace, tout en maximisant la valeur livree a l'organisation. Faire preuve de solides competences en resolution de problemes en identifiant et en reglant les enjeux critiques, en mettant a profit votre expertise professionnelle et technique pour mettre en oeuvre des solutions novatrices. \u00c0 propos de vous Lead and inspire cross-functional teams through excellent communication and negotiation skills, effectively collaborating with executives and stakeholders to drive consensus and alignment on objectives, scope, and deliverables, consistently advocating for the best interests of the organization while maintaining positive relationships Provide strategic guidance and insight to support decision-making through data-driven analysis and your knowledge of industry trends, organizational priorities and technology and architecture trends. Drive program management excellence by leading the planning, execution, and delivery of complex programs by managing cross-functional teams, ensuring adherence to timelines, budgets, and quality standards, while ensuring programs are aligned with business objectives. Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution. Exhibit exceptional organizational skills by effectively balancing multiple priorities and dependencies and managing risks and mitigating issues. Manage resources effectively, optimizing resource allocation across programs to ensure the efficient and effective use of resources while delivering maximum value to the organization. Demonstrate strong problem-solving skills by identifying and resolving critical issues, leveraging your professional and technical expertise to implement innovative solutions. Baccalaureat en informatique, en ingenierie ou dans un domaine connexe. Plus de 5 annees d'experience a titre de gestionnaire de programmes techniques ou dans un role similaire, avec un parcours demontrant le succes dans la livraison de projets logiciels complexes dans un environnement SaaS. Excellente comprehension des pratiques Agile, y compris SAFe, Scrum, LPM et DevOps. Expertise averee en reflexion strategique et en prise de decisions. Excellentes competences en leadership et en relations interpersonnelles, avec la capacite d'inspirer et de mobiliser des equipes interfonctionnelles. Competences exceptionnelles en resolution de problemes et grande attention aux details. Excellentes aptitudes en communication, tant a l'oral qu'a l'ecrit, avec la capacite de vulgariser des concepts techniques a tous les niveaux de l'organisation en vue d'atteindre des objectifs communs. Capacite a travailler dans un modele hybride, avec une presence au bureau requise trois jours ou plus par semaine. Maitrise en informatique, en ingenierie ou dans un domaine connexe. Experience en architecture de systemes a grande echelle. Experience avec les suites de produits UKG, les services fiscaux, les produits de services ou les services de solutions de paiement principaux. Capacite a adopter une approche centree sur le client afin de representer les besoins et preferences du client, le cas echeant. Esprit creatif et axe sur les resultats, capable de resoudre des problemes complexes avec enthousiasme et determine a generer des resultats d'affaires clairs. Approche axee sur l'apprentissage continu, avec la capacite de poser les bonnes questions pour comprendre les exigences et le contexte, ainsi que de recevoir et d'integrer la retroaction. Certifications souhaitees : PMP, PgMP, PMI-ACP, CSM, LPM. Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Bachelor's degree in Computer Science, Engineering, or a related field 5+ years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects in a SaaS-based environment. Strong understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps. Demonstrated expertise in strategic thinking and decision-making abilities. Excellent leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams. Exceptional problem-solving abilities and a keen attention to detail. Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels with an organization towards common goals. Able to perform in a hybrid-office role, requiring three or more days per week in the office Master's degree in Computer Science, Engineering, or a related field Experience with large-scale system architecture Experience with UKG Product Suites, Tax Services, Service Products or core Payment Solutions services. Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback Experience with Aha!, JIRA, Confluence, PowerBI Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382408723", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893381888477, "name": "Director, Software Development - AI/ML", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada", "Atlanta,GA,United States", "Alpharetta,GA,United States", "Lowell,MA,United States", "Weston,FL,United States"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751583173, "t_create": 1745560731, "ats_job_id": "34476a83-9c17-42bf-a7ba-04c8efdc263b", "display_job_id": "DIRSO013284", "type": "ATS", "id_locale": "DIRSO013284-en", "job_description": "Define and own the technical vision and strategy for our AI platform, with a strong focus on enabling scalable, responsible, and performant GenAI capabilities across multiple product lines. Translate research and architectural prototypes into robust, production-ready systems that serve real customer use cases at scale. Collaborate closely with AI architects, research scientists, product managers, and other engineering leaders to ensure alignment between long-term vision and near-term deliverables. Engineering Execution: Lead the end-to-end delivery lifecycle of complex, AI-powered software systems--from roadmap definition through design, development, deployment, and maintenance. Establish and enforce strong engineering practices, including CI/CD, observability, code quality, technical design reviews, and security best practices. Drive platformization and reuse by building core AI infrastructure and services that are extensible, efficient, and easy to adopt by downstream teams. Build, scale, and mentor a high-performing, diverse engineering team with deep expertise in distributed systems, AI/ML, and platform development. Develop leaders within your team and foster a culture of innovation, inclusion, psychological safety, and accountability. Create clarity and alignment across geographically distributed teams through crisp communication, strong planning, and effective execution. Keep pace with the fast-moving AI landscape, proactively evaluating new technologies, tools, and techniques that could benefit the platform and our customers. Encourage a mindset of continuous learning and technical curiosity within the team, staying connected to external communities and advancing our internal thought leadership. Represent the company's AI engineering excellence in external forums (e.g., tech talks, publications, open-source contributions) as appropriate. 12+ years of experience in software development, with at least 5 years focused on AI/ML or GenAI systems. 8+ years of experience managing high-performing engineering teams, including at least 2 years at the Director level or equivalent. Proven track record of delivering large-scale, production-ready AI or ML infrastructure, platforms, or applications in a cloud-native environment. Deep expertise in distributed systems, modern software architectures, and frameworks for AI/ML (e.g., PyTorch, TensorFlow, LangChain). Strong communication skills with the ability to inspire teams, influence technical strategy, and engage with executive stakeholders. Bachelor's or Master's degree in Computer Science or related technical field (PhD preferred but not required). Experience with large language models, multi-modal architectures, or retrieval-augmented generation (RAG) systems. Familiarity with MLOps practices and tools, including model lifecycle management, monitoring, and governance. Hands-on experience with cloud AI platforms such as AWS SageMaker, Azure ML, or Google Vertex AI. Passion for building inclusive, psychologically safe teams that deliver innovative and ethically responsible AI solutions. A track record of collaborating across organizations to drive alignment, prioritize platform investments, and deliver business value. Batir, faire evoluer et encadrer une equipe d'ingenieurs performante et diversifiee dotee d'une expertise approfondie dans les systemes distribues, l'IA/ML et le developpement de plateformes. Developpez des leaders au sein de votre equipe et encouragez une culture d'innovation, d'inclusion, de securite psychologique et de responsabilite. Creez de la clarte et de l'alignement au sein d'equipes geographiquement dispersees grace a une communication claire, une planification solide et une execution efficace. Influence interfonctionnelle Collaborez avec les equipes de gestion de produits, d'architecture, de science des donnees, de recherche et de conception pour fa\u00e7onner la strategie, etablir les priorites et obtenir des resultats cles. S'engager directement avec les intervenants internes, la direction executive et occasionnellement les clients pour representer les capacites, l'orientation et l'impact de la plateforme. Agir en tant que champion de l'IA responsable, en travaillant avec les equipes internes chargees des politiques, du droit et de la securite pour s'assurer que nos systemes sont fiables et conformes. Suivez le rythme de l'evolution rapide du paysage de l'IA, en evaluant de maniere proactive les nouvelles technologies, outils et techniques qui pourraient beneficier a la plateforme et a nos clients. Encourager un etat d'esprit d'apprentissage continu et de curiosite technique au sein de l'equipe, en restant connecte aux communautes externes et en faisant progresser notre leadership eclaire interne. Representer l'excellence de l'entreprise en matiere d'ingenierie IA dans des forums externes (par exemple, des conferences techniques, des publications, des contributions open source), le cas echeant. Plus de 12 ans d'experience dans le developpement de logiciels, dont au moins 5 ans axes sur les systemes AI/ML ou GenAI. Plus de 8 ans d'experience dans la gestion d'equipes d'ingenierie hautement performantes, dont au moins 2 ans au niveau de directeur ou equivalent. Experience averee dans la fourniture d'infrastructures, de plateformes ou d'applications d'IA ou de ML a grande echelle et pretes pour la production dans un environnement infonuagique natif. Expertise approfondie des systemes distribues, des architectures logicielles modernes et des cadres pour l'IA/ML (par exemple, PyTorch, TensorFlow, LangChain). Solides competences en communication avec la capacite d'inspirer les equipes, d'influencer la strategie technique et d'interagir avec les parties prenantes executives. Baccalaureat ou maitrise en informatique ou dans un domaine technique connexe (doctorat prefere mais non obligatoire). Experience avec de grands modeles linguistiques, des architectures multimodales ou des systemes de generation augmentee de recuperation (RAG). Familiarite avec les pratiques et outils MLOps, y compris la gestion du cycle de vie des modeles, la surveillance et la gouvernance. Experience pratique avec les plateformes d'IA infonuagique comme AWS SageMaker, Azure ML ou Google Vertex AI. Passion pour la creation d'equipes inclusives et psychologiquement sures qui fournissent des solutions d'IA novatrices et ethiquement responsables. Un historique de collaboration entre les organisations pour favoriser l'alignement, hierarchiser les investissements de la plateforme et offrir de la valeur commerciale. Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Partner with product management, architecture, data science, research, and design teams to shape strategy, define priorities, and deliver on key outcomes. Engage directly with internal stakeholders, executive leadership, and occasionally customers to represent the platform's capabilities, direction, and impact. Act as a champion for responsible AI, working with internal policy, legal, and security teams to ensure our systems are trustworthy and compliant. Definir et posseder la vision technique et la strategie de notre plateforme d'IA, en mettant l'accent sur la mise en place de capacites GenAI evolutives, responsables et performantes sur plusieurs gammes de produits. Traduire les prototypes de recherche et d'architecture en systemes robustes et prets pour la production qui repondent aux cas d'utilisation reels des clients a grande echelle. Collaborer etroitement avec les architectes d'IA, les chercheurs scientifiques, les chefs de produits et d'autres responsables de l'ingenierie pour assurer l'alignement entre la vision a long terme et les livrables a court terme. Execution de l'ingenierie Diriger le cycle de livraison de bout en bout de systemes logiciels complexes bases sur l'IA, de la definition de la feuille de route a la conception, au developpement, au deploiement et a la maintenance. \u00c9tablir et appliquer de solides pratiques d'ingenierie, notamment CI/CD, l'observabilite, la qualite du code, les revues de conception technique et les meilleures pratiques de securite. Favorisez la plateformisation et la reutilisation en creant une infrastructure et des services d'IA de base extensibles, efficaces et faciles a adopter par les equipes en aval.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381888477", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893381643171, "name": "SALES EXECUTIVE - CANADA", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751694559, "t_create": 1744984007, "ats_job_id": "131a4ff1-fcef-4ea8-af47-9f66ea58f1f2", "display_job_id": "SALES013171", "type": "ATS", "id_locale": "SALES013171-en", "job_description": "With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is seeking a highly motivated sales professional as a Strategic Development Manager in Canada who will be responsible for net-new logo sales in the mid-market space. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. Candidates typically have 3-5 years of proven success selling HRMS/Payroll solutions. Ideally, candidates will live in or near their territory and are familiar with the local business climate, however, we encourage you to apply. Challenging? Yes! UKG expects a lot of our sales reps and we provide a lot for our reps to succeed: Tenured management who are skilled at guiding highly successful sales personnel Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. If you are known as an over-achiever, and you've been looking for the opportunity to land your \"last\" HRMS/Payroll sales position, this is it! For sales reps who can prove their HRMS/Payroll game, click the \"Apply Online\" link. All exploratory inquiries and applications for sales employment are kept confidential. Primary Responsibilities: Consistently exceed sales quotas Must have proven success selling HRMS/Payroll solutions to complex organizations Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. Excellent written and verbal communication, and presentation skills Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM products and services to final decision makers and end users within an assigned territory Incredibly organized Experience with a diversity of prospecting strategies Minimum Qualifications: Minimum of 3-5 years of proven success selling HCM/Payroll solutions or in a direct sales support role Travel Requirement: 30-40% Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Where We're Going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer: UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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