UKG jobs in maitland fl united states

{"domain": "ukg.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": true, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"hideReferralJobCart": true, "custom_head_scripts": {"SUCCESS_FORM_PAGE_LOAD": "<script>const checkMarkIcon=document.querySelector('i[data-test-id=\"apply-success-check-mark\"]');if (checkMarkIcon){checkMarkIcon.style.display = \"none\";const newImg = document.createElement('img');newImg.src = 'https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721664001::ukg-U-logo-teal';newImg.style.width = '100px';checkMarkIcon.parentNode.insertBefore(newImg, checkMarkIcon.nextSibling);}</script>"}, "job_insights_display": {"hide": true}, "searchBar": {"locationSearchPlaceholderText": "City, State/Territory, Country or \"remote\""}, "advancedSearchOptions": [{"visible": true, "key": "Skills", "name": "Your Relevant Skills"}, {"visible": true, "key": "Function", "name": "Function"}, {"visible": true, "key": "Seniority", "name": "Seniority"}, {"visible": true, "key": "Workplace_Type", "name": "Job Location Type"}], "postReferralText": "Thank you for submitting a referral!\n\nYour referral has been received and there is no further action required from you. We will be in touch shortly with the candidate to ask them to make a full application. Our recruiting team will get in touch with you when we have an update.\n\nIn the meantime, you can check the status of your referral at any time by visiting this <b>link</b> <a href=\"https://app.eightfold.ai/careerhub/myreferrals\">https://app.eightfold.ai/careerhub/myreferrals</a>", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon"}, "enableTalentNetwork": 1, "homePageHeroBanner": {"opacity": 0, "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1719385727::ukg_hero_image_Americas", "hideInMobileView": false, "useImage": 1}, "navBar": {"color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1716297698::UKG_w.png", "link": "https://www.ukg.com/about-us/careers", "background": "#fffff", "opacity": 1, "target": "_blank"}, "privacy": {"text": "By clicking \"I Accept\" and moving forward, I hereby consent to the processing of my Personal Information and all terms described within the <a href=https://www.ukg.com/privacy target=\"_blank\">UKG Privacy Policy.</a> I certify, to the best of my knowledge, that the information I am providing is complete and accurate.", "button": "I Accept", "title": "Data Privacy Agreement", "show_notifications_consent_text": true, "show_notifications_privacy_policy_checkbox": true, "logged_out_notifications_privacy_policy_checkbox_text": " I agree to receiving job recommendations by email."}, "uploadResumeModal": {"title": "Welcome to {company_name}'s Career Center", "subtitle": "Streamline your search by uploading your resume to be matched with positions that best suit your qualifications.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "page_description": "Explore exciting career opportunities at UKG! Join a dynamic team committed to innovation, growth, and creating meaningful connections.", "perks": [{"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721638227::health-insurance.svg", "title": "100% PAID HEALTH INSURANCE PREMIUMS", "description": "We offer you and your family comprehensive medical, dental, and vision coverage with 100% of your insurance premiums paid, including coverage for infertility treatments, surrogacy, and gender affirmation surgery. "}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721638942::401K-RetirementSavingsPlan.svg", "title": "45% MATCHING ON 401K", "description": "To help you invest in your future, we provide a 45% company match on total employee contributions to a 401K plan."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639080::PaidPersonalTimeOff.svg", "title": "UNLIMITED TIME OFF", "description": "We recognize the value of time away from work. U Krew Time is provided for you to rest and recharge. We also offer two paid days off each year for you to give back to your community."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639280::UChoose.svg", "title": "U CHOOSE", "description": "Our U Choose benefits program reimburses you up to $1,400 annually for any of 150 different life expenses, including: childcare, health & wellness, home internet, and pet veterinary services."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721640306::paid-maternity-leave.svg", "title": "PAID MATERNITY, PATERNITY, AND PARENTAL LEAVE", "description": "New parents can take paid time off \u2013 with 100% of your salary paid \u2013 to bond with your new baby or adoptive child."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641108::EmployeeResourceGroups.svg", "title": "EMPLOYEE RESOURCE GROUPS (ERGS)", "description": "U Krewers will be the first to tell you that UKG is a company that welcomes people from all backgrounds. And our ERGs provide the opportunity for you to connect and share your story with other like-minded U Krewers."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641260::tuition-reimbursement-program.svg", "title": "TUITION REIMBURSEMENT PROGRAM", "description": "You can apply for reimbursement for undergraduate, graduate, or post-graduate degree programs that are relevant to your job or for future opportunities at UKG."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641461::AdoptionAndSurrogacySupport.svg", "title": "ADOPTION & SURROGACY SUPPORT", "description": "We recognize and celebrate that families are formed in many different ways. Our Adoption and Surrogacy Assistance benefit programs help offset the cost of adoption and surrogacy expenses."}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .user-name { color: #fff !important; } .fixed-top { background-color: #000 !important; } .position-job-description .block__field--wide-rich-text { width: inherit !important; }.a-link{color:#008ad1!important}.headers{text-align:center}.btn {color:#005151;border-color: #30CEBB !important;}.pillContainer .pillTitle {color: #140ba3 !important;  font-size:15px !important;} .career-custom-navbar-items-container { float:left !important; }   .custom-navbar-item { margin-right: 15px; }  .join-tn-link { margin-right: 15px; }  .candidate-login-link { margin-right: 15px; } .navbar a:nth-child(2) { float: left; margin-right:25px; } .custom-navbar-items-wrapper{display: contents !important; float: none;}  .custom-navbar-item { margin-right:25px !important; } .btn-primary { background:#30cebb !important } .hero-image { height:388px !important; } .question-rte {text-align: left !important;}", "font": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1720608276::custom.css"}, "customNavbarItems": [{"label": "Career Areas", "hasSubItems": true, "subItems": [{"label": "Early Career & Internships", "path": "https://www.ukg.com/about-us/careers/early-career-internships", "openInNewTab": true}]}, {"label": "Life at UKG", "hasSubItems": true, "subItems": [{"label": "Benefits", "path": "https://www.ukg.com/about-us/careers/benefits", "openInNewTab": true}, {"label": "Featured Locations", "path": "https://www.ukg.com/about-us/careers/featured-locations", "openInNewTab": true}, {"label": "Our Awards", "path": "https://www.ukg.com/about-us/awards-and-recognition", "openInNewTab": true}, {"label": "Belonging, Equity and Impact", "path": "https://www.ukg.com/about-us/esg/social/diversity-equity-inclusion-and-belonging", "openInNewTab": true}, {"label": "UKG Blog", "path": "https://www.ukg.com/blog/tags/employee-resource-groups", "openInNewTab": true}]}, {"label": "Interviewing at UKG", "hasSubItems": true, "subItems": [{"label": "Careers FAQs", "path": "https://www.ukg.com/about-us/careers/faqs", "openInNewTab": true}, {"label": "Career Advice", "path": "https://www.ukg.com/blog/tags/career-advice", "openInNewTab": true}]}], "page_image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon", "max_applications_refer": 0, "applyButton": {"background": "#30CEBB"}, "mapConfig": {"enabled": true}, "defaultState": {"pymww": false}, "links": {"videos": ["https://www.youtube.com/watch?v=Eje82dg1jLw", "https://www.youtube.com/watch?v=09Nv22GZL9w", "https://www.youtube.com/watch?v=9BnYiKhxCpk", "https://www.youtube.com/watch?v=61omJa_ogNw"], "blogs": ["https://www.ukg.com/blog/life-ukg/curious-about-companys-culture-ask-these-5-questions", "https://www.ukg.com/blog/life-ukg/how-best-prepare-behavioral-interview-4-easy-steps", "https://www.ukg.com/blog/life-ukg/cracking-code-career-advice-working-tech"]}, "customContent": {"positionSections": [{"body": "<div class='headers'>NOTICE ON HIRING SCAMS</div><br>UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.<br><br>"}]}, "i18n_overrides_master": {"customContent": {"en": {"hiringScamHeading": "NOTICE ON HIRING SCAMS", "hiringScamBody": "UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.", "aboutJobDescriptionHeading": "ABOUT OUR JOB DESCRIPTIONS", "aboutJobDescriptionBody": "All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change."}, "fr-ca": {"hiringScamHeading": "AVIS SUR LES ESCROQUERIES EN MATI\u00c8RE D\u2019EMBAUCHE", "hiringScamBody": "UKG ne vous demandera jamais une copie de votre permis de conduire, de votre carte d\u2019assurance sociale ou de votre passeport lors d\u2019un entretien d\u2019embauche. Pour les nouvelle embauches, nous ne demandons pas de paiement pour l\u2019achat d\u2019\u00e9quipement, le co\u00fbt de la formation ou la r\u00e9ception des documents d\u2019accueil. UKG ne fait pas d\u2019offres d\u2019emploi en dehors de son processus d\u2019embauche officiel. Pour vous aider \u00e0 vous prot\u00e9ger contre d\u2019\u00e9ventuelles escroqueries en mati\u00e8re d\u2019embauche, d\u00e9couvrez notre processus d\u2019embauche officiel, qui est d\u00e9crit <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>ici</a>.", "aboutJobDescriptionHeading": "\u00c0 PROPOS DE NOS DESCRIPTIONS D\u2019EMPLOI", "aboutJobDescriptionBody": "Toutes les descriptions d\u2019emploi sont r\u00e9dig\u00e9es de mani\u00e8re \u00e0 refl\u00e9ter fid\u00e8lement le poste \u00e0 pourvoir et \u00e0 inclure les responsabilit\u00e9s professionnelles g\u00e9n\u00e9rales. Elles ne pr\u00e9sentent pas un inventaire complet et d\u00e9taill\u00e9 de toutes les t\u00e2ches, responsabilit\u00e9s et qualifications requises pour le poste. La direction se r\u00e9serve le droit de r\u00e9viser le poste ou d\u2019exiger l\u2019ex\u00e9cution d\u2019autres t\u00e2ches ou de t\u00e2ches diff\u00e9rentes si ou lorsque les circonstances changent."}}, "talentNetworkHeroBanner": {"en": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "fr-ca": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}}}, "talentNetworkHeroBanner": {"title": "  ", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "recaptcha_enabled": 1, "companyName": "UKG", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 893379010515, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745060643, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379010515", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893381420786, "name": "Sr. System Consultant - WFM", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States", "Indianapolis,IN,United States", "Maitland,FL,United States", "Atlanta,GA,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1744915496, "t_create": 1744275717, "ats_job_id": "8ab93923-0384-452d-bd00-0a824b3343c7", "display_job_id": "SRSYS012983", "type": "ATS", "id_locale": "SRSYS012983-en", "job_description": "Hands-on configuration of UKG Workforce Central (WFC) and/or UKG Dimensions with other Enterprise applications. Assess customer business challenges and translate them into applicable WFM solutions. Collaborate directly with customers to align produced solutions, while also working independently to deliver results. Deliver presentations and communicate effectively at all levels within both the customer's organization and UKG. Manage customer relationships, contracts, and change requests, ensuring projects are handled in a timely and professional manner. Escalate issues to management as necessary and serve as the primary contact for client needs. Train and mentor junior consultants in various areas of workforce management. Contribute to contract renewals and ensure the build and maintenance of existing contracts. Support ongoing training and skillset development by acquiring DellBoomi certification and UKG Integration certification within the first 6 months of employment, provided by the company. Minimum of 5 years of work experience, including at least 3.5 years implementing a UKG Workforce Management Solution or 3.5 years of integration/API development experience. Proven experience working with UKG Workforce Central (WFC) or UKG Dimensions Advanced knowledge of UKG Workforce Central and/or UKG Dimensions, particularly in scheduling, absence management, custom reporting, integrations/APIs, and HR/payroll processing. Experience in SaaS-based systems integration or implementations. Ability to travel up to 25% Excellent oral and written communication skills. Ability to adapt to changing priorities and handle ambiguity. BS/BA degree in Computer Science, Management Information Systems, or a related field Project management experience. Integrations experience such as WIM and Dell Boomi. Dell Boomi Developer Certification.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381420786", "isPrivate": false, "latlongs": "34.0753762,-84.2940899"}, {"id": 893381544275, "name": "Dir. Product Support", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1744982211, "t_create": 1744717471, "ats_job_id": "ddc3264d-1af9-43e3-9ab1-61c5a77d25f5", "display_job_id": "DIRPR013073", "type": "ATS", "id_locale": "DIRPR013073-en", "job_description": "Direct reports include functional managers and an indirect staff of 40+ employees. Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. Delegates tasks and assignments to appropriate subordinates and monitors progress. Gives significant input into strategic and tactical decisions related to the functional discipline Solves multiple problems involving complex technical and managerial issues involving functional discipline and across multiple disciplines. Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution Interacts with senior customer management (VP/Director level) in both pre and post sales situations. Represents UKG to these customers and has authority to commit significant company resources in these interactions. Responsible for customers' overall satisfaction. Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs. Develops staffing strategies. Recruits and hires staff. Supervises direct and functional reports. Establishes individual performance goals and priorities. Reviews performance against goals. Provides counseling. Plans, approves, and implements programs for the timely development and progress of each individual. Plans and grants salary increases as appropriate. Manages discipline and documentation steps in problem employee situations. Manages dismissals. Work independently without direct supervision and with minimal guidelines. Minimum 10 years technical support management experience & experience leading other leaders in a high volume support environment Minimum 5 years experience in HR, Payroll and/or Time and Labor domains Ability to work in office 3 days a week Proven results in improving customer satisfaction, customer retention, employee engagement and team productivity. Ability to manage conflict situations constructively. Ability to manage conflict situations constructively. Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills. Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates. Experience preparing and writing demonstration, proposals, policies, procedures, job descriptions, and schedules.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381544275", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893380957618, "name": "Mgr. Product Support", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Lowell,MA,United States", "Santa Ana,CA,United States", "St Louis,MO,United States", "Atlanta,GA,United States", "Alpharetta,GA,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1744998861, "t_create": 1742187935, "ats_job_id": "4ca9ec82-02e9-4303-be30-372a5a77bf41", "display_job_id": "MGRPR012322", "type": "ATS", "id_locale": "MGRPR012322-en", "job_description": "Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Pro and WFM customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Pro and WFM Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support Qualifications: 2-5+ years' experience coaching and/or developing a customer support or technical support team Must be able to be in office 3 days a week HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380957618", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893380515704, "name": "Payroll Representative", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States", "Atlanta,GA,United States", "Weston,FL,United States", "Maitland,FL,United States", "Scottsdale,AZ,United States"], "hot": 0, "department": "Administrative/Support", "business_unit": "Administrative/Support", "t_update": 1744949169, "t_create": 1739984372, "ats_job_id": "d2f9a0f9-e275-43a7-ba4c-583ee32ed42f", "display_job_id": "PAYRO011858", "type": "ATS", "id_locale": "PAYRO011858-en", "job_description": "Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance Performs file imports into payroll system from various sources and validates payroll data in a timely manner Prepares off-cycle payrolls and manual checks as necessary Builds strong partnerships with customers and provides superior customer service Identifies areas of customer dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed Participates in recurring customer calls and serves as point of contact for projects, tasks or issues Quarter End, Year End, and Open Enrollment assistance and task execution 1 - 3 years of experience in a customer service type environment (payroll experience is a plus) Level 2 3 - 5 years of experience in a customer service type environment (payroll experience is a plus) Level 3 Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel) Associate's degree or equivalent, 2-3 years related experience, or equivalent combination of education and experience Ability to analyze and resolve problems through effective customer service interface and communication Ability to understand and follow written and verbal instructions Ability to deal effectively with a diverse set of individuals at all organizational levels Previous UKG Pro experience or payroll-related processing software", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380515704", "isPrivate": false, "latlongs": "34.0753762,-84.2940899"}, {"id": 893380941652, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Weston,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745005759, "t_create": 1741971167, "ats_job_id": "7cff4478-9a00-4967-a8b8-a590777c12b1", "display_job_id": "PRODU012309", "type": "ATS", "id_locale": "PRODU012309-en", "job_description": "Serve as the initial point of contact for customer inquiries related to Benefits Administration & Human Resources. Deliver exceptional support to our customers using various communication channels, such as phone, email, remote sessions, and our CRM case management system. Continuously acquire and expand knowledge of our product offerings, support policies, and methods of support delivery. Demonstrate excellent customer service skills with a proactive approach to ensure customer satisfaction. Cultivate strong relationships with internal stakeholders and effectively communicate with individuals at all levels of the organization using multiple communication platforms. Participation in on-call rotations is required to provide occasional after-hours support. Experience supporting customers and/or end users within a hosted, Software as a Service offering. Experience with Benefit Administration systems/ product suites. Excellent written and verbal communication skills. Bachelor's Degree: Business Admin, Accounting, MIS, or Human Resources preferred. Experience in Payroll or Human Resource environment. UKG HRMS Payroll Software knowledge preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380941652", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893380882491, "name": "Payroll Representative", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States", "Atlanta,GA,United States", "Weston,FL,United States", "Maitland,FL,United States"], "hot": 0, "department": "Administrative/Support", "business_unit": "Administrative/Support", "t_update": 1745034241, "t_create": 1741640968, "ats_job_id": "3a804973-0af2-46fc-b42c-05e5c50de7c6", "display_job_id": "PAYRO012213", "type": "ATS", "id_locale": "PAYRO012213-en", "job_description": "Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance Performs file imports into payroll system from various sources and validates payroll data in a timely manner Prepares off-cycle payrolls and manual checks as necessary Builds strong partnerships with customers and provides superior customer service Identifies areas of customer dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed Participates in recurring customer calls and serves as point of contact for projects, tasks or issues Quarter End, Year End, and Open Enrollment assistance and task execution 1 - 3 years of experience in a customer service type environment (payroll experience is a plus) Level 2 Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel) Associate's degree or equivalent, 2-3 years related experience, or equivalent combination of education and experience Ability to analyze and resolve problems through effective customer service interface and communication Ability to understand and follow written and verbal instructions Ability to deal effectively with a diverse set of individuals at all organizational levels Previous UKG Pro experience or payroll-related processing software", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380882491", "isPrivate": false, "latlongs": "34.0753762,-84.2940899"}, {"id": 893380569945, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Lowell,MA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745080533, "t_create": 1740419175, "ats_job_id": "4df0d5a3-114c-48a4-93b8-43ece027aaba", "display_job_id": "PRODU011919", "type": "ATS", "id_locale": "PRODU011919-en", "job_description": "Deliver customer support across various communication channels, including phone, chat, and email Employ critical thinking skills to troubleshoot software issues for clients Create and monitor customer tickets and dispatch to proper queue Maintain high-level knowledge of extensive UKG product suite Maintain professional communication with clients, including management-level personnel, through verbal and written interactions Accurately document and manage workload within a Customer Relationship Management system (CRM). Juggle multiple tasks in a fast-paced, metrics-driven environment while adhering to standard operating procedures and policies Build relationships across UKG Participation in on-call rotations is required to provide occasional after-hours support 1+ years' experience in a customer and/or technical support environment Demonstrated problem solving skills with an aptitude to resolve technical issues Experience working in an environment which requires effective time management Ability to work 9a-6p ET and follow break and lunch schedule. A Bachelor's or Associate's STEM (Science, Technology, Engineering, Math) degree Knowledge of operating systems, networking technologies/protocols, and software applications Knowledge of support tools such as Salesforce, RingCentral, ticketing systems or other remote access tools 1 to 2+ years' experience with UKG Products or related experience in the HCM Industry, or any other SaaS (software as a service) organization Familiarity with Oracle or SQL relational database management systems and SQL scripting Language Portuguese (not required)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380569945", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893381420703, "name": "Mgr. Product Support", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745075958, "t_create": 1744278900, "ats_job_id": "7ea1a273-fc23-44a8-b44a-ed8d038db19d", "display_job_id": "MGRPR012986", "type": "ATS", "id_locale": "MGRPR012986-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381420703", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893380962094, "name": "Lead Account Representative - UKG Ready", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States", "Atlanta,GA,United States", "St Louis,MO,United States", "Weston,FL,United States", "Lowell,MA,United States", "Indianapolis,IN,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1745083417, "t_create": 1742216594, "ats_job_id": "c95fb42a-0d78-480e-8525-09172fe853f2", "display_job_id": "LEADA012336", "type": "ATS", "id_locale": "LEADA012336-en", "job_description": "Accountable for proactive engagement with all assigned customers, including, but not limited to, monitoring of payroll inbox, timely responses and follow-up as needed. Building strong partnerships with all key customer contacts, while providing exceptional customer service. Accountable for customer escalations by gathering the appropriate cross functional resources and tracking each issue to timely resolution (Garnishments, Benefits, etc) Leads customer conference calls to address service issues, projects, open tasks and payroll inquiries. Builds and maintains strong peer relationships within the team, other Managed Services functional areas, and across the organization. Payroll Processing Subject Matter Expert (SME) supporting escalated questions the Payroll team has about payroll and provide best practice guidance for products, processes and services. Confirms and validates all MS payroll processing and adheres to SSAE16 requirements and is accountable for compliance of each task performed. Leads Year End/Quarter End conversations and processes with customers. Also acts as a primary leadership contact for customer emails NOT related to payroll processing. Applies best practices and alternatives to improve processes and services. Manages Customers with high complexity, difficulty, and/or higher revenue. Supports Payroll Lead 1 by teaching, mentoring, and troubleshooting Supports the team by driving areas for process improvement, team engagement, and account management. At least 4 years of processing payroll using UKG Ready Domain knowledge (UKG Ready, SaaS, Payroll/HR software providers) Ability to travel up to 25% Prior experience working independently, with guidance in only the most complex situations Proven ability to build relationships and work collaboratively with both internal and external customers Proven effectiveness in dealing with difficult client situations Highly organized with exceptional follow through; former project management work a plus Strong customer service experience, positive attitude, and passion about client satisfaction Highly professional business acumen that can maintain a leadership presence Excellent oral and written communication skills Highly organized with strict adherence to deadlines Proficient multitasker, works well under pressure Ability to deal effectively with a diverse set of individuals at all organizational levels in difficult and/or sensitive situations Quickly and easily adapts to change and shifting priorities with enthusiasm. Detail oriented with the ability to analyze and resolve problems. Must be consultative in nature when communicating with customers Understands the internal/external business challenges and regulatory factors that impact own job discipline UKG Ready payroll processing subject matter expert Strong ability to build relationships and work collaboratively with both internal and external customers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380962094", "isPrivate": false, "latlongs": "34.0753762,-84.2940899"}], "debug": {}, "count": 39, "countFilterByMatchScore": null, "location_user": ["maitland fl united states", "remote,United States"], "location_used": "maitland fl united states", "locationInsights": null, "showWizard": false, "disableLocationSearchDropdown": false, "pcsAutocompleteLocationEnabled": 0, "recommended_star_threshold": 3.1, "mocTitle": null, "fuzzyResultsReturned": false, "query": {"query": "*", "location": "maitland fl united states", "department": [], "skill": [], "seniority": [], "pid": "", "Skills": [], "Function": [], "Seniority": [], "Workplace_Type": []}, "userTitles": [], "isThinProfile": false, "veteranProgramDetails": [], "enableTargetedResume": 0, "jobCardConfig": null, "facetDisplaySort": {"Skills": "alpha_asc", "Function": "alpha_asc", "Seniority": "alpha_asc", "Workplace_Type": "alpha_asc", "locations": "count_desc", "latlong": "count_desc"}, "facets": {"Skills": {"ACH": 1, "ADP": 1, "AI": 4, "ALPHARETTA": 1, "API": 2, "Accounts Receivable": 1, "Adaptability": 1, "Administrative Tasks": 1, "Agile": 2, "Algorithms": 2, "Alteryx": 1, "Analytical and Problem Solving Skills": 1, "Analytics": 1, "Anaplan": 1, "Android": 1, "Android Development": 1, "Angular": 3, "AngularJS": 2, "Ansible": 7, "Apache Cordova": 1, "Articulate 360": 1, "Artificial Intelligence": 3, "Audit": 2, "Authentication": 2, "Authorization": 2, "Automation": 5, "Azure Sentinel": 1, "BI": 1, "Back End Development": 2, "Banking": 1, "Bid Management": 1, "Bilingual": 1, "Billing": 1, "C#": 3, "CI/CD": 3, "Cloud": 4, "Communication": 2, "Compliance": 2, "Consulting": 3, "Data Analysis": 2, "Data Modeling": 2, "Data Science": 2, "Database": 2, "Datadog": 3, "Design Patterns": 2, "DevOps": 6, "Docker": 3, "Enterprise Software": 6, "Figma": 2, "GCP": 4, "Genai": 4, "Generative AI": 3, "Generative Artificial Intelligence": 2, "Git": 2, "GitHub": 3, "Grafana": 3, "HCM": 4, "Java": 9, "Java 11": 2, "Kotlin": 2, "Kubernetes": 9, "LLM": 3, "Large Language Modeling": 2, "Leadership": 2, "Linux": 2, "ML": 2, "Machine Learning": 5, "Microservices": 2, "Microsoft Power BI": 3, "MongoDB": 3, "Monitoring": 3, "NET": 3, "NoSQL": 2, "Operations": 3, "PagerDuty": 4, "Power Bi": 4, "Process Improvement": 2, "Product Management": 6, "Project Management": 2, "Python": 12, "Python Scripting": 3, "React": 5, "SQL": 6, "SaaS": 6, "SaaS Software": 11, "Sales": 3, "Salesforce": 4, "Software": 2, "Software Engineering": 2, "Software Implementation": 2, "Software Product Management": 6, "Splunk": 3, "Tableau": 2, "Terraform": 6, "Test": 2, "TypeScript": 2, "User Experience (UX)": 2, "WFM": 4, "Workforce Management": 2}, "Function": {"Accounting/Finance": 30, "Administrative/Support": 7, "Customer Delivery/Implementation Services": 30, "Customer Success": 35, "Customer/Technical Support": 15, "Facilities": 1, "Human Resources": 7, "Information Technology": 12, "Legal": 2, "Marketing": 2, "Pre Sales": 5, "Product": 11, "Relationship Mgmt.": 2, "Sales": 34, "Security/Privacy & Risk": 22, "Select Services": 1, "Services": 10, "Software & Product Development": 171}, "Seniority": {"Director": 5, "Entry": 9, "Manager": 8, "Mid-Level": 23, "Senior": 28, "Vice President": 6}, "Workplace_Type": {"hybrid": 200, "onsite": 159, "remote": 40}, "locations": {"Remote": 999999, "Noida, UP, India": 136, "Lowell, MA, United States": 86, "Weston, FL, United States": 79, "Alpharetta, GA, United States": 43, "Atlanta, GA, United States": 36, "United States": 34, "Pune, MH, India": 33, "Sofia, Sofia City Province, Bulgaria": 13, "Maitland, FL, United States": 10, "Seattle, WA, United States": 10, "Bengaluru, KA, India": 8, "Montevideo, Montevideo Department, Uruguay": 8, "Montreal, QC, Canada": 8, "San Francisco, CA, United States": 7, "Varna, Bulgaria": 7, "Bracknell, England, United Kingdom": 6, "Canada": 6, "NSW, Australia": 6, "Australia": 5, "Santa Ana, CA, United States": 5, "Dublin, D, Ireland": 4, "New York, NY, United States": 4, "County Kilkenny, Ireland": 3, "VIC, Australia": 3, "St. Louis, MO, United States": 3, "United Kingdom": 3, "Indianapolis, IN, United States": 2, "KK, County Kilkenny, Ireland": 2, "NJ, United States": 2, "Netherlands": 2, "Scottsdale, AZ, United States": 2, "Toronto, ON, Canada": 2, "AL, United States": 1, "Branchburg, NJ, United States": 1, "Brazil": 1, "Dallas, TX, United States": 1, "Germany": 1, "FL, United States": 1, "India": 1, "Los Angeles, CA, United States": 1, "MA, United States": 1, "MI, United States": 1, "MO, United States": 1, "Memphis, TN, United States": 1, "NH, United States": 1, "OH, United States": 1, "PA, United States": 1, "Philadelphia, PA, United States": 1, "QC, Canada": 1, "RI, United States": 1, "Stuttgart, BW, Germany": 1, "VT, United States": 1, "WA, United States": 1}, "latlong": {"28.6277767,-81.36312439999999": 10, "26.1003654,-80.3997748": 5, "33.7489954,-84.3879824": 5, "34.0753762,-84.2940899": 5, "42.6334247,-71.31617179999999": 4, "38.6270025,-90.19940419999999": 2, "39.768403,-86.158068": 2, "33.4941704,-111.9260519": 1, "33.7454725,-117.867653": 1}}, "isSubQuery": false, "showBusinessUnitInPositionSidebar": false, "hideDepartment": null, "iframeImplementation": null, "pcsTextConfiguration": {}, "facetNoTitlecase": null, "skipCSSFacetCapitalization": false, "enableMapClustering": false, "readmoreInstructionEnabled": false, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=ukg.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}, "postLoginLink": {"enabled": true, "message": "Candidate Login", "url": "/careerhub/me?action=edit&trackApplicationStatus=false&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}, "trackApplicationLink": {"enabled": true, "message": "Track Application Status", "url": "/careerhub/my/jobs/applications?trackApplicationStatus=true&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}}, "isHomePageLoad": false, "candidateBuildProfile": {"enabled": true, "message": "Build your resume", "url": "/careerhub/me?action=edit&profile_type=candidate&domain=ukg.com&customredirect=1"}, "chatbot": false, "enabledPersonalizedFeatures": {"recommendationFeedback": false, "tldr": true, "personalizationPreferences": false}, "installed_app_data": [], "enhancementsEnabled": false, "disableAutoScrollOnPositionSelect": false, "locationDistanceKmDefault": 100, "searchFiltersTranslationWhitelist": [], "customJobDescTranslationSkipList": [], "enableCandidateReferralFlow": false, "showBanner": false, "pcsBannerMessage": null, "locationRadiusConfig": {"showLocationRadius": false, "locationRadiusType": "mi"}, "pcsApplyFormV2Enabled": false, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": true, "sortByConfig": null, "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"doNotPrepopulateQuestionIds": ["bc8c6d46-0bdc-4705-8380-04603b50a292"], "prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": false, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": true}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": true, "languages": [{"value": "en", "title": "English"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}], "displayLanguage": "en", "requestLocation": false, "positionQnAEnabled": false, "singlePageCareersNavbarGate": false, "advancedOptionsA11yGate": false, "positionSidebarScrollResetGate": false, "pcsApplyFormFileAnswerGate": false, "all_applicable_locations": []}