UKG jobs in maitland fl united states

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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379010515", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893381407003, "name": "Mgr. 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Develop strategies, operating plans and manage the execution within the support team to provide consistently high-quality service which drives customer success Provide guidance to your team on operational or technical challenges and interface effectively with other technical teams and with customers directly to provide total customer satisfaction Proficiently gather and analyze team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions, and predict future needs Identify and implement process improvements which increase team efficiency, effectiveness, and the customer experience Ensure that the your team documents, tracks, and manages all support requests, communications, and actions in the Salesforce CRM system Interact with Engineering and other technical teams & resources to facilitate complex issue resolution Ensure adherence to established support processes (e.g. case management, problem resolution, escalation) and best practices to ensure expedited resolution of issues and positive customer experiences Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results Provide leadership in resolving issues related to inter-departmental workflow and processes Meet or exceed the established service level objectives for the support teams Act as an escalation resource for customer and internal feedback pertaining to the team Participate in late & weekend shifts on a rotational basis Participation in on-call rotations is required to provide occasional after-hours support 3+ years leading technical resources in a technical support environment and driving strong results Knowledge of technical product support and the underlying technologies Experience documenting and implementing processes and procedures Knowledge of support tools for issue tracking and knowledge management Must be able to be in the office 3 days a week ( Atlanta GA, Maitland FL, Weston FL, Alpharetta GA, or Lowell MA) HR, Payroll, Time and Labor and/or HCM domain experience Experience managing successful remote support teams Excellent customer service skills and demonstrated track record in communicating with customers, instilling confidence, and building strong customer & internal partner relationships Strong leadership, teamwork, influencing, mentoring, and coaching skills Ability to multi-task and prioritize projects, time manage, and practice detail-oriented organizational skills BA/BS degree in Management, Information Technology, Computer Science, or a related technical discipline such as Engineering", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381407003", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893380941652, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Weston,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745951768, "t_create": 1741971167, "ats_job_id": "7cff4478-9a00-4967-a8b8-a590777c12b1", "display_job_id": "PRODU012309", "type": "ATS", "id_locale": "PRODU012309-en", "job_description": "Serve as the initial point of contact for customer inquiries related to Benefits Administration & Human Resources. Deliver exceptional support to our customers using various communication channels, such as phone, email, remote sessions, and our CRM case management system. Continuously acquire and expand knowledge of our product offerings, support policies, and methods of support delivery. Demonstrate excellent customer service skills with a proactive approach to ensure customer satisfaction. Cultivate strong relationships with internal stakeholders and effectively communicate with individuals at all levels of the organization using multiple communication platforms. Participation in on-call rotations is required to provide occasional after-hours support. Experience supporting customers and/or end users within a hosted, Software as a Service offering. Experience with Benefit Administration systems/ product suites. Excellent written and verbal communication skills. Bachelor's Degree: Business Admin, Accounting, MIS, or Human Resources preferred. Experience in Payroll or Human Resource environment. 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Product Support", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745932914, "t_create": 1744278900, "ats_job_id": "7ea1a273-fc23-44a8-b44a-ed8d038db19d", "display_job_id": "MGRPR012986", "type": "ATS", "id_locale": "MGRPR012986-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381420703", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893380962094, "name": "Payroll Account Representative - UKG Ready", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States", "Atlanta,GA,United States", "St Louis,MO,United States", "Weston,FL,United States", "Lowell,MA,United States", "Indianapolis,IN,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1745868160, "t_create": 1742216594, "ats_job_id": "c95fb42a-0d78-480e-8525-09172fe853f2", "display_job_id": "LEADA012336", "type": "ATS", "id_locale": "LEADA012336-en", "job_description": "Accountable for proactive engagement with all assigned customers, including, but not limited to, monitoring of payroll inbox, timely responses and follow-up as needed. Building strong partnerships with all key customer contacts, while providing exceptional customer service. Accountable for customer escalations by gathering the appropriate cross functional resources and tracking each issue to timely resolution (Garnishments, Benefits, etc) Leads customer conference calls to address service issues, projects, open tasks and payroll inquiries. Builds and maintains strong peer relationships within the team, other Managed Services functional areas, and across the organization. Payroll Processing Subject Matter Expert (SME) supporting escalated questions the Payroll team has about payroll and provide best practice guidance for products, processes and services. Confirms and validates all MS payroll processing and adheres to SSAE16 requirements and is accountable for compliance of each task performed. Leads Year End/Quarter End conversations and processes with customers. Also acts as a primary leadership contact for customer emails NOT related to payroll processing. Applies best practices and alternatives to improve processes and services. Manages Customers with high complexity, difficulty, and/or higher revenue. Supports Payroll Lead 1 by teaching, mentoring, and troubleshooting Supports the team by driving areas for process improvement, team engagement, and account management. 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