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La participation aux rotations de garde est requise pour fournir un soutien occasionnel apres les heures de travail Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. 2 ans ou plus d'experience dans un environnement de service a la clientele et/ou de soutien technique en evolution rapide A demontre des competences techniques en matiere de depannage et/ou de resolution de problemes A demontre son devouement au service a la clientele et son experience dans la gestion des relations avec la clientele Maitrise bilingue de l'anglais et du fran\u00e7ais. Experience de travail avec/dans la suite de produits UKG Solides competences informatiques avec la capacite d'apprendre rapidement et avec succes de nouvelles technologies Competences exceptionnelles en matiere d'organisation, de gestion du temps et de planification, avec une grande attention aux details Excellentes competences en communication ecrite, orale, d'ecoute et telephonique Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support 2+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated dedication to customer service and experience managing customer relationships Must be bilingual in English and French Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382967371", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893382521847, "name": "Ing\u00e9nieur(e) logiciel(e) - Software Developer", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751380292, "t_create": 1747852817, "ats_job_id": "c391c154-6f15-47f9-b2e0-a619f5dc3868", "display_job_id": "SOFTW013826", "type": "ATS", "id_locale": "SOFTW013826-en", "job_description": "Developpement de logiciels : Rediger un code propre, facile a maintenir et efficace pour diverses applications et systemes logiciels. Conception et architecture : Participer aux revues de conception avec les pairs et les parties prenantes. Revision du code : Examiner avec diligence le code developpe par d'autres ingenieur(e)s, fournissez une retroaction qui adhere aux pratiques exemplaires standard de l'industrie telles que les directives de codage. Essais : Construire des logiciels testables, definir des tests, participer au processus de test, automatiser les tests a l'aide d'outils (par exemple, Junit, Selenium) et de modeles de conception en s'appuyant sur la pyramide d'automatisation des tests. Debogage et depannage : Triage des defauts ou des problemes signales par la clientele, debogage et resolution en temps opportun et de maniere efficace. Sante et qualite des services : Contribuer au maintien de la sante et de la qualite des services et des incidents, en identifiant rapidement les problemes et en les signalant. Collaborer avec l'equipe a l'utilisation des indicateurs de sante des services et de la telemetrie pour prendre des mesures. Contribuer a l'analyse des causes profondes et a la mise en oeuvre de mesures visant a eviter que de telles situations ne se reproduisent a l'avenir. Modele : Comprehension de base du travail dans un modele DevOps. Commencer a s'approprier la collaboration avec la gestion des produits sur les exigences pour concevoir, developper, tester, deployer en continu et exploiter le logiciel en production. Documentation : Documenter correctement les nouvelles fonctionnalites, les ameliorations ou les corrections apportees au produit, et contribuer aux supports de formation. Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other developers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Baccalaureat en informatique, en ingenierie ou dans un domaine technique connexe, ou experience pratique equivalente. Au moins deux ans d'experience professionnelle dans le developpement de logiciels. Maitrise d'un ou plusieurs langages de programmation tels que , C#, .NET, Python, Java ou JavaScript. Experience des pratiques de developpement de logiciels et des modeles de conception. Familiarite de base avec les systemes de controle de version tels que Git GitHub et les systemes de suivi des bogues/travaux tels que JIRA. Comprehension de base des technologies du nuage et des principes DevOps. Solides competences en matiere d'analyse et de resolution de problemes, avec une experience averee dans l'elaboration et l'expedition de produits et de services logiciels performants. Experience des plateformes infonuagiques comme Azure, AWS ou GCP. Experience des cadres et outils d'automatisation des tests. Connaissance des methodologies de developpement agile. Bonnes aptitudes a la communication et aux relations interpersonnelles, avec la capacite de travailler efficacement dans un environnement d'equipe collaboratif. Faire preuve d'une grande empathie a l'egard des clients en comprenant et en repondant aux besoins et aux defis des utilisateurs. Engagement a l'egard de l'apprentissage continu et du developpement professionnel. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 2+ years of professional software development experience. Proficiency in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Experience with cloud platforms like Azure, AWS, or GCP. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382521847", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893380964167, "name": "Vice-pr\u00e9sident - ing\u00e9nierie logicielle / VP, Software Engineering", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751378791, "t_create": 1742225747, "ats_job_id": "dada1959-9931-4c03-b37d-0d56d89b772f", "display_job_id": "VPENG012345", "type": "ATS", "id_locale": "VPENG012345-en", "job_description": "Define and influence the product direction and roadmap for Workforce Management solutions, ensuring alignment with UKG's overall business strategy. Drive deep service ownership within the engineering team through modern SaaS practices. Engineering and deploy innovative engineering solutions through collaboration with product management and other internal & external stakeholders. Engage with customers and stakeholders across different market verticals (including some of the biggest / marquis names in the industry) to drive continuous service improvements. Build and maintain strong partnerships across various departments, including engineering, product management, and customer service, to foster a collaborative environment that drives product success. Lead and mentor high-performing engineering teams across multiple geographies, promoting a culture of innovation, accountability, and continuous improvement. Oversee the entire software development lifecycle, from product definition through continuous deployment and ongoing support, ensuring timely delivery of high-quality offerings Uphold and promote UKG's core values and culture in all aspects of leadership, inspiring confidence and fostering a positive work environment. Minimum of 15 years in enterprise-level software development, with at least 10 years in leadership roles managing dynamic engineering teams. Proven ability to lead and inspire teams, demonstrating high intellect, integrity, and positive energy. Extensive experience in software engineering, particularly with scalable products across various technologies, platforms, and languages. Strong understanding and experience with Agile software development practices and methodologies. Ability to attract, develop, and retain top engineering talent, with a track record of building high-performing teams. Exceptional interpersonal and communication skills, with the ability to present complex technical concepts to diverse audiences. Strong analytical, troubleshooting, and programming skills in complex technical environments. Bachelor's degree in Computer Science or a related field; advanced degrees are a plus.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380964167", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893381899673, "name": "Principal Product Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751378661, "t_create": 1745573906, "ats_job_id": "0fa5ed4a-e51c-4988-8720-e3888652a51d", "display_job_id": "PRINC013291", "type": "ATS", "id_locale": "PRINC013291-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Role: Are you a product management professional with experience in Enterprise Workforce Management (WFM) and SaaS B2B delivery? Do you have a passion for shaping the future of work by building new solutions and taking products to new markets? If so, we want you to join our team! This key role will be primarily focused on leveraging UKG's unique planning and forecasting product portfolio and domain expertise to deliver value to our customers across our industry verticals. Taking existing powerful solutions and partnering with internal and external stakeholders, you will identify new opportunities, clarify value propositions and build out a robust roadmap to deliver new Go To Market strategies Operational responsibilities for managing new product through to successful delivery will also be a key component of this role. Responsibilities: Partner with the product leadership teams to develop and execute a product strategy aligned with overall business objectives Work closely with engineering to deliver high quality solutions that exceed customer expectations Build and maintain strong relationships with customers and partners to understand their needs and translate them into actionable product requirements Partner with cross-functional teams to launch new products to market Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement Conduct market research and competitive analysis to identify opportunities and threats Foster a culture of innovation and experimentation within the product & engineering teams Required Qualifications: 7+ years' experience delivering or managing SaaS applications within an Agile environment Knowledge and experience in the areas of application configuration, support, and application lifecycle management Experience in the domain of Workforce Management as a product professional, within at least one of the following industries: Retail, Manufacturing, Healthcare, Services & Distribution Proven track record of working with key accounts to deliver Product into the hands of end users Experience of working with, or building products leveraging AI highly preferred We work in a collaborative, hybrid model. Being 3 days in the office per week from day one is a requirement. Local candidates are highly preferred. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $142,100 to $204,200 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers PRINC013291 - Gestionnaire principal(e) de produits Presentation de l'entreprise Avec 80 000 clientes et clients repartis dans 150 pays, UKG est la plus grande entreprise de logiciels privee basee aux \u00c9tats-Unis dans le monde. Et nous ne faisons que commencer. Voulez-vous apporter vos idees audacieuses et votre esprit de collaboration a une organisation qui a encore beaucoup a construire et a realiser? Lisez la suite. Chez UKG, vous obtenez plus qu'un simple emploi. Le travail se fait dans un but precis. Notre equipe de Krewers est en mission pour inspirer chaque organisation a devenir un excellent lieu de travail avec notre technologie RH primee, con\u00e7ue pour toutes et tous. Ici, nous savons que vous representez plus que votre travail. C'est pourquoi nos avantages sociaux vous aident a vous epanouir personnellement et professionnellement, des programmes de bien-etre et du remboursement de droits de scolarite a U Choose -- un programme de remboursement de depenses personnalisable qui peut etre utilise pour plus de 200 besoins qui vous conviennent le mieux, a vous et a votre famille, du remboursement de pret etudiant, a la garde d'enfants, en passant par l'assurance pour animaux de compagnie. Notre culture inclusive, nos groupes de ressources pour les employe(e)s actifs et engages, et nos dirigeant(e)s bienveillant(e)s valorisent chaque voix et vous soutiennent dans la realisation du meilleur travail de votre carriere. Si notre raison d'etre (les personnes) vous passionne, nous avons hate de soutenir ce qui vous donne un but. Nos objectifs nous unissent, vous etes notre source d'inspiration. \u00c0 propos du poste : \u00cates-vous un(e) professionnel(le) en gestion de produits possedant de l'experience en gestion des effectifs d'entreprise (WFM) et en livraison B2B SaaS? Avez-vous la passion de fa\u00e7onner l'avenir du travail en creant de nouvelles solutions et en lan\u00e7ant des produits sur de nouveaux marches? Si c'est le cas, nous aimerions beaucoup vous compter dans notre equipe! Ce role cle consiste principalement a mettre a profit la planification unique d'UKG, son portefeuille de produits previsionnels et son expertise sectorielle afin de generer de la valeur pour nos clients dans divers secteurs d'activite. En misant sur les solutions eprouvees existantes et en collaborant avec les parties prenantes internes et externes, vous identifierez de nouvelles occasions, clarifierez les propositions de valeur et elaborerez une feuille de route solide pour de nouvelles strategies de mise en marche. Ce role comprend egalement des responsabilites operationnelles pour la gestion du produit, de la conception a la livraison reussie. Responsabilites : Travailler en partenariat avec les equipes responsables des produits afin d'elaborer et de mettre en oeuvre une strategie de produit alignee sur les objectifs generaux de l'entreprise. Travailler en etroite collaboration avec l'ingenierie pour fournir des solutions de haute qualite qui depassent les attentes de la clientele. \u00c9tablir et entretenir des relations solides avec la clientele et les partenaires afin de comprendre leurs besoins et de les traduire en exigences de produits exploitables. Travailler en partenariat avec des equipes interfonctionnelles pour lancer de nouveaux produits sur le marche. Definir et suivre les indicateurs cles de performance (ICP) pour mesurer le succes du produit et favoriser l'amelioration continue. Realiser des etudes de marche et des analyses concurrentielles afin d'identifier les opportunites et les menaces. Favoriser une culture d'innovation et d'experimentation au sein des equipes de produits et d'ingenierie. Exigences requises : Plus de 7 ans d'experience dans la livraison ou la gestion d'applications SaaS dans un environnement Agile. Connaissance et experience en configuration, soutien et gestion du cycle de vie des applications. Experience dans le domaine de la gestion des effectifs en tant que professionnel(le) de produit, dans au moins l'un des secteurs suivants : Commerce de detail, fabrication, soins de sante, services et distribution. Antecedents eprouves de collaboration avec des comptes strategiques pour livrer des produits directement aux utilisateurs finaux. Experience de travail avec des produits exploitant l'IA, ou de developpement de tels produits -- un atout important. Nous travaillons selon un modele hybride et collaboratif. Presence requise au bureau 3 jours par semaine des le premier jour. Les candidates et candidats locaux sont privilegies. Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur offrant l'egalite des chances UKG est un employeur offrant l'egalite des chances. Nous evaluons les candidatures qualifiees sans egard a la race, a la couleur, au handicap, a la religion, au genre, a l'age, a l'origine nationale, au statut de veteran, aux informations genetiques ou a toute autre categorie protegee par la loi. Consultez l'affiche The EEO Know Your Rights (EEO, Connaissez vos droits) UKG participe a E-Verify. Vous pouvez consulter les affiches E-Verify ici. Il est illegal au Massachusetts d'exiger ou de faire passer un test au detecteur de mensonges comme condition d'embauche ou de maintien en emploi. Tout employeur contrevenant a cette loi s'expose a des sanctions penales et a une responsabilite civile. Amenagement pour les personnes en situation de handicap dans le processus de candidature et d'entrevue Les personnes ayant un handicap qui ont besoin d'une assistance supplementaire a tout moment de la procedure de candidature et d'entretien peuvent envoyer un courrier electronique a l'adresse suivante : UKGCareers@ukg.com. L'echelle salariale pour ce poste se situe entre 142 100 USD et 204 200 USD. Toutefois, la remuneration de base offerte peut varier selon les competences, l'experience, les connaissances liees au poste et le lieu de travail. Ce poste donne egalement droit a une prime a court terme et a une prime a long terme, qui font partie de la remuneration globale. Vous pouvez consulter les informations sur les avantages sociaux complets offerts par UKG sur notre site Carrieres : https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381899673", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893378860477, "name": "ACCOUNT EXECUTIVE - CANADA", "location": "Canada", "locations": ["Canada", "Montreal,QC,Canada", "Toronto,ON,Canada"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751333201, "t_create": 1729096656, "ats_job_id": "d5255984-700f-4bfb-9eaf-4e34d4de7d0b", "display_job_id": "ACCOU009479", "type": "ATS", "id_locale": "ACCOU009479-en", "job_description": "Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record time-frames Consistently exceed sales quotas Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM/WFM products and services to final decision makers and end users within an assigned territory Identify sales opportunities and develop sales and marketing proposals for customers on HCM/WFM products and services based on their technical needs Strong knowledge of HCM/WFM/SaaS Industry Must have 3-5 years of proven success selling WFM/HRMS/Payroll solutions 30-40%", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378860477", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893382408723, "name": "Gestionnaire principal(e) des programmes techniques / Lead Technical Program Manager", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1751376153, "t_create": 1747159765, "ats_job_id": "824224d5-0946-4263-9f86-b4545994a1aa", "display_job_id": "LEADT013658", "type": "ATS", "id_locale": "LEADT013658-en", "job_description": "Diriger et inspirer des equipes interfonctionnelles en s'appuyant sur d'excellentes aptitudes en communication et en negociation, en collaborant efficacement avec les dirigeants et les parties prenantes pour degager un consensus sur les objectifs, la portee et les livrables, tout en defendant systematiquement les interets de l'organisation et en maintenant des relations positives. Fournir des conseils strategiques et des perspectives pour appuyer la prise de decision au moyen d'analyses fondees sur les donnees et de votre connaissance des tendances sectorielles, des priorites organisationnelles et des evolutions en matiere de technologies et d'architecture. Favoriser l'excellence en gestion de programmes en dirigeant la planification, l'execution et la livraison de programmes complexes, en encadrant des equipes interfonctionnelles et en veillant au respect des echeanciers, des budgets et des normes de qualite, tout en garantissant que les programmes repondent aux objectifs organisationnels. Favoriser une approche et une culture axees sur les resultats en demontrant de solides competences en leadership, en promouvant une culture de collaboration, de responsabilisation et d'amelioration continue, et en soutenant les meilleures pratiques en matiere de gestion et d'execution de programmes. Faire preuve d'excellentes competences organisationnelles en equilibrant efficacement de multiples priorites et interdependances, et en gerant les risques et les problemes. Gerer les ressources de maniere optimale, en optimisant l'allocation des ressources entre les programmes pour assurer une utilisation efficiente et efficace, tout en maximisant la valeur livree a l'organisation. Faire preuve de solides competences en resolution de problemes en identifiant et en reglant les enjeux critiques, en mettant a profit votre expertise professionnelle et technique pour mettre en oeuvre des solutions novatrices. \u00c0 propos de vous Lead and inspire cross-functional teams through excellent communication and negotiation skills, effectively collaborating with executives and stakeholders to drive consensus and alignment on objectives, scope, and deliverables, consistently advocating for the best interests of the organization while maintaining positive relationships Provide strategic guidance and insight to support decision-making through data-driven analysis and your knowledge of industry trends, organizational priorities and technology and architecture trends. Drive program management excellence by leading the planning, execution, and delivery of complex programs by managing cross-functional teams, ensuring adherence to timelines, budgets, and quality standards, while ensuring programs are aligned with business objectives. Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution. Exhibit exceptional organizational skills by effectively balancing multiple priorities and dependencies and managing risks and mitigating issues. Manage resources effectively, optimizing resource allocation across programs to ensure the efficient and effective use of resources while delivering maximum value to the organization. Demonstrate strong problem-solving skills by identifying and resolving critical issues, leveraging your professional and technical expertise to implement innovative solutions. Baccalaureat en informatique, en ingenierie ou dans un domaine connexe. Plus de 5 annees d'experience a titre de gestionnaire de programmes techniques ou dans un role similaire, avec un parcours demontrant le succes dans la livraison de projets logiciels complexes dans un environnement SaaS. Excellente comprehension des pratiques Agile, y compris SAFe, Scrum, LPM et DevOps. Expertise averee en reflexion strategique et en prise de decisions. Excellentes competences en leadership et en relations interpersonnelles, avec la capacite d'inspirer et de mobiliser des equipes interfonctionnelles. Competences exceptionnelles en resolution de problemes et grande attention aux details. Excellentes aptitudes en communication, tant a l'oral qu'a l'ecrit, avec la capacite de vulgariser des concepts techniques a tous les niveaux de l'organisation en vue d'atteindre des objectifs communs. Capacite a travailler dans un modele hybride, avec une presence au bureau requise trois jours ou plus par semaine. Maitrise en informatique, en ingenierie ou dans un domaine connexe. Experience en architecture de systemes a grande echelle. Experience avec les suites de produits UKG, les services fiscaux, les produits de services ou les services de solutions de paiement principaux. Capacite a adopter une approche centree sur le client afin de representer les besoins et preferences du client, le cas echeant. Esprit creatif et axe sur les resultats, capable de resoudre des problemes complexes avec enthousiasme et determine a generer des resultats d'affaires clairs. Approche axee sur l'apprentissage continu, avec la capacite de poser les bonnes questions pour comprendre les exigences et le contexte, ainsi que de recevoir et d'integrer la retroaction. Certifications souhaitees : PMP, PgMP, PMI-ACP, CSM, LPM. Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Bachelor's degree in Computer Science, Engineering, or a related field 5+ years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects in a SaaS-based environment. Strong understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps. Demonstrated expertise in strategic thinking and decision-making abilities. Excellent leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams. Exceptional problem-solving abilities and a keen attention to detail. Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels with an organization towards common goals. Able to perform in a hybrid-office role, requiring three or more days per week in the office Master's degree in Computer Science, Engineering, or a related field Experience with large-scale system architecture Experience with UKG Product Suites, Tax Services, Service Products or core Payment Solutions services. Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback Experience with Aha!, JIRA, Confluence, PowerBI Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382408723", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893378458661, "name": "D\u00e9veloppeur logiciels (Python - IA) / Python Back End Software Developer (AI team)", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751272797, "t_create": 1727275100, "ats_job_id": "f3aab43b-6da4-495a-97bc-03651d097300", "display_job_id": "SOFTW008555", "type": "ATS", "id_locale": "SOFTW008555-en", "job_description": "Developpement de logiciels : \u00c9crivez du code propre, facile a maintenir et efficace ou diverses applications et systemes logiciels. Developpement de produits GenAI : Participez a l'ensemble du cycle de vie du developpement de l'IA, y compris la collecte de donnees, le pretraitement, l'entrainement du modele, l'evaluation et le deploiement. Participez a la recherche et a l'experimentation de techniques d'IA generative de pointe pour ameliorer les performances et les capacites du modele. Conception et architecture : Participez aux revues de conception avec vos pairs et les parties prenantes Revision du code : Examinez le code developpe par d'autres developpeurs, en fournissant des commentaires en respectant les meilleures pratiques standard de l'industrie, telles que les directives de codage Tests : Creez des logiciels testables, definissez des tests, participez au processus de test, automatisez les tests a l'aide d'outils (par exemple, Junit, Selenium) et de modeles de conception en utilisant la pyramide d'automatisation des tests comme guide. Debogage et depannage : Triez les defauts ou les problemes signales par le client, deboguez et resolvez de maniere rapide et efficace. Qualite des services : Contribuer a la sante et a la qualite des services et des incidents, en identifiant et en remontant rapidement les problemes. Collaborer avec l'equipe dans l'utilisation du service indicateurs de sante et telemetrie pour l'action. Aider a effectuer l'analyse des causes profondes et a mettre en oeuvre des mesures pour prevenir les recidives futures. Modele Dev Ops : Comprehension du fonctionnement dans un modele DevOps. Commencer a s'approprier la collaboration avec la direction du produit sur les exigences de conception, de developpement, de test, de deploiement et de maintenance du logiciel en production. Documentation : documentez correctement les nouvelles fonctionnalites, les ameliorations ou les correctifs du produit, et contribuez egalement aux supports de formation. \u00c0 propos de vous Software Development: Write clean, maintainable, and efficient code or various software applications and systems. GenAI Product Development: Participate in the entire AI development lifecycle, including data collection, preprocessing, model training, evaluation, and deployment. Assist in researching and experimenting with state-of-the-art generative AI techniques to improve model performance and capabilities. Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other developers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Baccalaureat en informatique, en ingenierie ou dans un domaine technique connexe, ou experience pratique equivalente. Maitrise en tant que developpeur utilisant Python, FastAPI, PyTest, Celery et d'autres frameworks Python. 2+ ans d'experience professionnelle en developpement de logiciels. Experience des pratiques de developpement de logiciels et des modeles de conception. Familiarite avec les systemes de controle de version comme Git, GitHub et les systemes de suivi des bogues/travaux comme JIRA. Comprehension de base des technologies cloud et principes DevOps. Solides competences analytiques et de resolution de problemes, avec une experience averee dans la creation et la livraison de produits et services logiciels reussis. Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Experience de la programmation orientee objet, de la concurrence, des modeles de conception et des API REST. Experience avec les outils CI/CD tels que Terraform et GitHub Actions. Connaissance approfondie des concepts d'IA/ML, de GenAI et de MLOps. Familiarite avec des frameworks tels que LangChain et LangGraph. Experience des bases de donnees SQL et NoSQL telles que MongoDB, MSSQL ou Postgres. Experience avec des outils de test tels que PyTest, PyMock, xUnit, des frameworks de mocking, etc. Experience des technologies GCP telles que VertexAI, BigQuery, GKE, GCS, DataFlow et Kubeflow. Une experience avec Java et Scala est un atout. UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi Ultimate Kronos Group est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. English version This a hybrid opportunity requiring reporting to UKG's Montreal, QC office location starting from the first day of employment, 3 days per week and working remotely 2 days. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 2+ years of professional software development experience. Proficiency as a developer using Python, FastAPI, PyTest, Celery and other Python frameworks. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Experience with object-oriented programming, concurrency, design patterns, and REST APIs. Experience with CI/CD tooling such as Terraform and GitHub Actions. High level familiarity with AI/ML, GenAI, and MLOps concepts. Familiarity with frameworks like LangChain and LangGraph. Experience with SQL and NoSQL databases such as MongoDB, MSSQL, or Postgres. Experience with testing tools such as PyTest, PyMock, xUnit, mocking frameworks, etc. Experience with GCP technologies such as VertexAI, BigQuery, GKE, GCS, DataFlow, and Kubeflow. Experience with Docker and Kubernetes. Experience with Java and Scala a plus.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378458661", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893380538994, "name": "D\u00e9veloppeur(se) principal(e) de logiciels -Senior Software Developer", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751406485, "t_create": 1740139747, "ats_job_id": "6edfc053-3a5b-4cec-83c2-6b8b78cc1d75", "display_job_id": "SRSOF011887", "type": "ATS", "id_locale": "SRSOF011887-en", "job_description": "Developpement de logiciels : Rediger un code propre, facile a maintenir et efficace pour diverses applications et systemes logiciels. Collaboration technique : Contribuer a la conception, au developpement et au deploiement d'applications et de systemes logiciels complexes, en veillant a ce qu'ils repondent a des normes elevees de qualite et de performance. Gestion de projets : Gerer l'execution et la fourniture de fonctionnalites et de projets, en negociant les priorites et les echeances des projets, en veillant a ce qu'ils soient menes a bien dans les delais impartis, tout en garantissant la qualite. Conception architecturale : Participer aux revues de conception avec les pairs et les parties prenantes et a la conception architecturale de nouvelles fonctionnalites et de nouveaux systemes, en veillant a l'evolutivite, a la fiabilite et a la maintenabilite. Revision du code : Vous examinez avec diligence le code developpe par d'autres ingenieur(e)s, fournissez une retroaction et maintenez un haut niveau d'excellence technique afin de vous assurer que le code adhere aux pratiques exemplaires standard de l'industrie telles que les directives de codage, un code elegant, efficace et facile a maintenir, avec une observabilite construite a partir de la base, des tests unitaires, etc. Essais : Construire des logiciels testables, definir des tests, participer au processus de test, automatiser les tests a l'aide d'outils (par exemple, Junit, Selenium) et de modeles de conception en s'appuyant sur la pyramide d'automatisation des tests. Sante et qualite des services : Maintenir la sante et la qualite des services et des incidents, en identifiant et en resolvant les problemes de maniere proactive. Utiliser les indicateurs de sante des services et la telemetrie pour prendre des mesures et formuler des recommandations afin d'optimiser les performances. Mener une analyse approfondie des causes profondes et piloter la mise en oeuvre de mesures visant a prevenir les recidives . Modele de plateforme : Comprehension du travail dans un modele DevOps. Assumer la responsabilite en travaillant avec la gestion des produits sur les exigences, la conception, le developpement, le test, le deploiement continu et l'execution du logiciel en production. Documentation : Documenter correctement les nouvelles fonctionnalites, les ameliorations ou les corrections apportees au produit, et contribuer aux supports de formation. Baccalaureat en informatique, en ingenierie ou dans un domaine technique connexe, ou experience pratique equivalente. Au moins quatre ans d'experience professionnelle dans le developpement de logiciels. Maitrise d'un ou plusieurs langages de programmation tels que C#, .NET, Python, Java ou JavaScript. Experience approfondie des pratiques de developpement de logiciels et des modeles de conception. Competence avec les systemes de controle de version tels que Git GitHub et les systemes de suivi des bogues/travaux tels que JIRA. Comprehension des technologies du nuage et des principes DevOps. Experience des plateformes infonuagiques comme Azure, AWS ou GCP. Familiarite avec les pipelines CI/CD et les outils d'automatisation. Experience des cadres et outils d'automatisation des tests. Connaissance des methodologies de developpement agile. Familiarite avec le developpement de solutions accessibles. Faire preuve d'une grande empathie a l'egard des clients en comprenant et en repondant aux besoins et aux defis des utilisateurs. Excellentes aptitudes a la communication et aux relations interpersonnelles, avec la capacite de travailler efficacement dans un environnement d'equipe collaboratif. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 4+ years of professional software development experience. Deep expertise in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Extensive experience with software development practices and design patterns. Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA. Understanding of cloud technologies and DevOps principles. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Familiarity with developing accessible technologies. Dedicated to diversity and inclusion initiatives. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380538994", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893382566806, "name": "Responsable du d\u00e9veloppement de logiciels - Mgr. Software Development", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751306691, "t_create": 1748339173, "ats_job_id": "16bc303a-d4de-47ba-9018-a38d7ec6e255", "display_job_id": "MGRSO013888", "type": "ATS", "id_locale": "MGRSO013888-en", "job_description": "Assurer le leadership et l'orientation techniques des projets majeurs, en assurant l'alignement avec les objectifs commerciaux et les meilleures pratiques du secteur. \u00catre pratique avec le code, maintenir des normes techniques elevees et participer activement aux decisions de conception et d'architecture, aux revisions de code et aider les ingenieurs a optimiser leur code. Veiller a ce que des normes elevees de performance, d'evolutivite et de fiabilite soient maintenues lors de l'architecture, de la conception et du developpement de systemes et d'applications logiciels complexes. Assurer la responsabilite des decisions techniques de l'equipe et appliquer les meilleures pratiques d'ingenierie (par exemple, documentation, automatisation, gestion du code, principes de securite, tirer parti de CoPilot). Assurer la sante et la qualite des services et des incidents, en identifiant et en traitant les problemes de maniere proactive. Utilisez les indicateurs de sante du service et la telemetrie pour agir. Mettre en oeuvre les meilleures pratiques pour l'excellence operationnelle. Baccalaureat en informatique, en genie ou dans un domaine technique connexe, ou experience pratique equivalente. Plus de 8 ans d'experience en developpement de logiciels, dont plus de 3 ans dans un role de leadership technique et plus de 2 ans dans un role de gestion du personnel. Experience averee dans la direction et la realisation de projets logiciels complexes et a grande echelle. Expertise approfondie dans un ou plusieurs langages de programmation tels que C#, .NET, Python, Java ou JavaScript. Grande experience de l'architecture logicielle et des modeles de conception. Solide comprehension des technologies infonuagiques et des principes DevOps. Excellentes competences en resolution de problemes et souci du detail. Excellentes competences en communication et en leadership, avec une capacite demontree a influencer et a conduire le changement. Maitrise ou doctorat en informatique, en genie ou dans un domaine technique connexe. Experience avec des plateformes infonuagiques comme Azure, AWS ou GCP. Familiarite avec les pipelines CI/CD et les outils d'automatisation. Connaissance des methodologies de developpement agile. Engagement demontre envers les initiatives de diversite et d'inclusion. Familiarite avec le developpement de technologies accessibles Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices. Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code. Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications. Ensure accountability for the team's technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot). Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 8+ years of experience in software development, with 3+ years in a technical leadership role and 2+ years in a people management role. Proven track record of leading and delivering large-scale, complex software projects. Deep expertise in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Extensive experience with software architecture and design patterns. Strong understanding of cloud technologies and DevOps principles. Excellent communication and leadership skills, with a demonstrated ability to influence and drive change. Master's degree or PhD in Computer Science, Engineering, or a related technical field. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Demonstrated commitment to diversity and inclusion initiatives. 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