UKG jobs in remote

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And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you.\u00a0 What You\u2019ll Do and Who You\u2019ll Work With Are you passionate about working with highly engaged teams to deliver an outstanding support experience? Then this role will be a good match for you! Join us as a Manager, Technical Support Engineering and you\u2019ll be at the forefront of our service offering to our enterprise and SMB customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector. Your keen interest in information technology alongside your superior communication skills will provide you with the creative problem-solving skills you\u2019ll need to excel in this role. We offer a structured training plan, and long-term development opportunities across our business. Position Summary Reporting to the Director, Customer Success and working within a team of passionate Leaders and Technical Support Specialists you will have the opportunity to grow your career within our team. This role can offer a flexible working from home and office arrangement. This role holds a position on the UKG Support Services ANZSEA leadership team and requires an active participation and understanding in executing UKG Support strategy. You will be an experienced Customer Services professional with solid business acumen and high energy, as well as possess an enthusiastic and professional outlook. Recognised as a high achiever, you will possess the necessary Management, Customer Service, Stakeholder management and Customer escalation experience combined with excellent interpersonal skills to effectively manage positive Customer and Employee outcomes. Understanding business needs, challenges and opportunities and being able to translate these into initiatives and applicable positive business outcomes is a must for this role. The ability to make an immediate impact for customers in a mission critical situation is essential, you will thrive in a culture of world class Employee Engagement and Support Services delivery that is also down to earth and an environment that truly values and recognises staff contributions. Your Responsibilities You will play a critical part in guaranteeing outstanding customer satisfaction, product quality, and ongoing customer success with UKG products. You will:\u00a0 \u2022 Guide and influence others internally and/or externally \u2022 Network with functional area management and with peer managers across the organization \u2022 Act as trusted advisor to customers; leverage network across organization to resolve escalations \u2022 Working closely with the ANZSEA Support leadership team, you will ensure case backlog, response, resolution times and other critical Support Services KPIs relative to support quality, and customer satisfaction targets are managed within defined and published targets \u2022 Promote Knowledge Centric Support (KCS) practices \u2013 team uses the Knowledge Base (KB) for research during problem resolution and regularly contribute content to facilitate the growth of our Community \u2022 Proficiently gather and analyse team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions and predict future needs \u2022 Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results \u2022 Coordinate root-cause analysis and fixes for complex issues for our customers while being key to providing a consistent quality experience, bringing new and improved support methodologies to UKG \u2022 Participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details \u2022 Play an important role in supporting the organisation\u2019s security and data protection policies, with emphasis on the protection of sensitive customer information \u2022 Demonstrate a focus on team coaching, skills and career development, SOP improvements, delivery quality, transparency, analytics and developing robust teams \u2022 Partner with global peers in aligning our Company and Customer Success strategies and work within the broader ecosystem of Support leaders to improve the overall department and corporate operational efficiencies \u2022 Have a strong business sense, define global and scalable frameworks &amp; methodologies that are comprehensive from concept through adoption, scale, and maintenance \u2022 Contribute to team meetings, offering suggestions and ideas to underpin key success factors \u2022 Be responsible for developing and maintaining positive relationships with customers (management and staff) and ensuring high level of satisfaction with technical support services \u2022 Work with the Professional Services group to ensure Customers are appropriately transitioned to Support. \u2022 Be responsible for annual reviews, goals, and development plans of direct reports \u2022 Provide standby, public holidays and weekend coverage as well as after-hours service on a rotational basis as needed to meet business requirements Required Qualifications \u2022 Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function in a managerial capacity, with at least 3+ years of experience \u2022 Intermediate level of competency within the following technologies: o Web technologies o Relational database management systems o Java o Microsoft Operating systems o Networking technologies o Experience with CRM solutions such as Salesforce o Solid Operational statistical analytical ability using applications such as Excel etc \u2022 You\u2019re an experienced people leader, involved in building networks and developing talent. You are comfortable with recruiting and building successful hybrid teams as well as having difficult conversations when things aren\u2019t going to plan. \u2022 The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision \u2022 Extensive expertise in understanding and developing metrics to measure the effectiveness of technical support within the organisation \u2022 Experience in both small and large companies in a B2B environment is highly desirable \u2022 Excellent communications and interpersonal skills are essential \u2022 Track record of accomplishment and effectiveness within organisations \u2022 Experience in working in 24x7 support operations and with teams across multiple locations is essential \u2022 Ability to remain focussed with a solid attention to detail \u2022 Ability to translate business issues into appropriate outcomes \u2022 Strong verbal and written English skills is essential \u2022 You will understand our UKG Global Job Architecture career matrix profile for Global Support Management. This role is expected to be fulfilled in a learning capacity It's great, but not required if you have: \u2022 Experience leading service operations teams in fast-paced environments \u2022 Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence Where we\u2019re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!\u00a0\u00a0 UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.\u00a0\u00a0\u00a0\u00a0\u00a0 Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email  UKGCareers@ukg.com", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383246176", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893383231291, "name": "ACCOUNT EXECUTIVE", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751725480, "t_create": 1751293140, "ats_job_id": "dafe9d6c-6fc8-488e-be10-3a2ec7f8c8d5", "display_job_id": "ACCOU014621", "type": "ATS", "id_locale": "ACCOU014621-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383231291", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893383138837, "name": "ACCOUNT EXECUTIVE", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751653871, "t_create": 1751055808, "ats_job_id": "3d87cde5-4bc1-4702-a670-3b6ff7354689", "display_job_id": "ACCOU014615", "type": "ATS", "id_locale": "ACCOU014615-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383138837", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893383094524, "name": "SALES EXECUTIVE - CANADA", "location": "ON,Canada", "locations": ["ON,Canada"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751556630, "t_create": 1750953676, "ats_job_id": "c7936bf8-1af2-4e72-9214-6c5169fbbabf", "display_job_id": "SALES014594", "type": "ATS", "id_locale": "SALES014594-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383094524", "isPrivate": false, "latlongs": "51.253775,-85.323214"}, {"id": 893383093341, "name": "Enterprise Account Executive", "location": "United States", "locations": ["United States", "TN,United States", "Lexington,KY,United States", "Richmond,VA,United States", "WV,United States", "NC,United States", "WA,United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751675886, "t_create": 1750950770, "ats_job_id": "dabca99a-f5bf-41d7-b2f3-e9f07382c14b", "display_job_id": "ACCOU014593", "type": "ATS", "id_locale": "ACCOU014593-en", "job_description": "Drive Enterprise-Level Growth Drive significant revenue generation and account expansion initiatives, focusing on million-dollar+ contracts and long-term partnerships across UKG, customers, and partners. Continuously bring ideas to the table and communicate them to leadership. Position all offerings in accounts to drive maximum revenue. Forecasting and key tasks updated daily. Strategic Client Relationship Management Foster and maintain executive-level relationships with C-suite and senior decision-makers in all accounts, leveraging your enterprise selling experience to act as a trusted advisor. Conduct onsite executive business reviews in all assigned accounts, coordinated by the Enterprise Account Executive, bringing key stakeholders from UKG to the table. Coordinate all account communication, both internally and externally. Advanced Sales Strategy Execution Utilize your extensive sales expertise to craft and implement sophisticated sales strategies for all prospects, addressing industry-specific challenges and opportunities to drive demand and close net new customers to UKG. 5-7+ years of proven success selling cloud/SaaS solutions to C-level executives. Consistently exceed a $2 Million+ quota. 5+ years of experience selling complex deals over $1M in ARR managing sales cycle over 12+ months. Demonstrated experience building a territory and pipeline from scratch. Consistently execute a thoughtful, strategic sales process, including internal business partners and executive engagement. 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