UKG jobs in sydney nsw australia

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Research application questions by setting up scenarios and testing within the application. Troubleshoot, analyze, and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and senior team members expertise. Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review. Analyze customer configurations and think 'outside the box' to resolve and/or find an appropriate alternate solution. Fully document all activities, interactions, and next steps throughout the lifecycle of a case per departmental guidelines. Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding UKG applications. Assisting less experienced Lead Technical Support Engineers with complex technical issues. Provide weekend, public holidays cover and after hour service as needed to meet business requirements. Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 5 years of experience. o An understanding of web technologies such as Java/XML, MS IIS, HTML. o Familiarity with Oracle or SQL relational database management systems and SQL scripting. o Java. o Microsoft Operating systems. o Networking technologies. o Experience with CRM solutions such as Salesforce. o Operational statistical analytical ability using applications such as Splunk, Datadog, Excel, PowerBI etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organisations. Experience in working in 24x7 support operations and with teams across multiple locations is essential. Ability to remain focussed with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills is essentials. You will understand our UKG Global Job Architecture career matrix profile for Global Support Lead Technical Support Engineering. This role is expected to be fulfilled in an ADVISING capacity. Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381425693", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893380442965, "name": "Office Concierge and Coordinator", "location": "Sydney,NSW,Australia", "locations": ["Sydney,NSW,Australia"], "hot": 0, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1747105261, "t_create": 1739279066, "ats_job_id": "8f4f8357-0fe0-499b-819c-9859fe472417", "display_job_id": "WORKP011720", "type": "ATS", "id_locale": "WORKP011720-en", "job_description": "Front Desk Coordination - Greet and assist visitors and customers with professionalism and warmth. Coordinating day to day operations and ensuring office aesthetics are best in class. Provide a professional, 5 star best in class, comprehensive assistance in all concierge tasks for U Krewers and supporting regular onsite customer meetings. Assist in coordinating and managing food and catering services as needed. Ensure office spaces, including meeting rooms, kitchen areas, and common areas, are kept clean, organized, and well-maintained. Handling of all mail correspondence in the office, including promptly directing physical mail to appropriate recipients, efficiently process incoming and outgoing mail and packages and assisting with shipping and receiving courier services. Oversee office supplies inventory by placing orders and ensuring timely delivery, while maintaining accurate records and prioritizing waste reduction. Manage costs ensuring in line with the approved budget. Coordinating with other stakeholders for WPS events team activities, events, and initiatives. Work with landlord/vendors to ensure office space is kept up to standards with all compliances. Provide general support to visitors, and reception services as needed. Respond to employee queries and manage incoming iOFFICE UKG Workplace tickets. Managing Health & Safety requirements and ensuring compliance with local laws. Process P-card/credit card transactions via Concur. Assist with managing invoices by providing Accounts Payable with necessary details. Assisting with invoices via mailbox and providing AP with the relevant details. Assist in IT-related tasks as needed. Degree level - Graduate/ Undergraduate Proficiency in Microsoft office suite (Word, Excel, Outlook, SharePoint, and PowerPoint). Demonstrate excellent customer service. Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced and challenging environment. Highly organized, worker that works well without supervision. Must be a team player with excellent organizational and multitasking abilities.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380442965", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893382309797, "name": "Account Executive  -  Enterprise Healthcare", "location": "Sydney,NSW,Australia", "locations": ["Sydney,NSW,Australia", "Melbourne,VIC,Australia"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1747120949, "t_create": 1746680255, "ats_job_id": "3877f517-b252-4f60-8861-31e29455deb8", "display_job_id": "ACCOU013565", "type": "ATS", "id_locale": "ACCOU013565-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Enterprise Account Executive What You'll Do and Who You'll Work With We are a team of highly successful sales professionals who deliver value and business optimisation solutions to our customers in a high growth region. We are seeking an enthusiastic enterprise sales executive to join us. In addition to a competitive compensation package and impressive corporate culture, you will have the opportunity to play an active role in shaping the growth of our region. About the Company Our company is a leading global SaaS provider specialising in innovative HR technology solutions. We empower organisations of all sizes to optimise their human capital management through our cutting-edge platforms. With a commitment to excellence and customer success, we have established a robust international presence and a diverse portfolio of clients. Our team is passionate about transforming the HR landscape and delivering exceptional value to our customers. Your Responsibilities Maximising sales revenue (software, cloud, hardware, and professional services) delivering 100%+ of agreed booking / revenue targets Establishing new business prospects through self-generated activities, conversion of leads and participation in sales and marketing campaigns and events. Generating incremental business within existing accounts through selling additional licences and modules across the organisation Demonstrate strong sales discipline through accurate forecasting and meeting quarterly commits Developing account plans/sales strategy to scale and encourage further sales opportunities Leading and directing appropriate pre-sales, professional services, and other support resources to successfully deliver solutions to clients Proactively developing marketplace awareness of Kronos solutions within the relevant sector, with the goal of achieving market leadership Required Qualifications Proven experience in hunting for new business sales in Enterprise Software sales Comfortable working independently in small team environment Experience in with a 9-18 month sales cycles and consistently achieving over 100% Managing the entire sales cycle from prospecting through deal negotiation and close. Industry vertical knowledge and experience providing business application software in the retail, manufacturing or service and distribution sector is preferred Degree level or equivalent preferred but not mandatory Personal Attributes: Tenacious, persistent, target orientated, resilient and commercially astute Ability to communicate and articulate clearly at every touch point internally and externally Strong customer facing and presentation skills A 'can do' attitude Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. 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Drive the strategy for building pipeline and demand within marketing, ensuring alignment with overall business goals and market trends Lead the development of comprehensive demand generation campaign plans to generate a robust pipeline through targeted campaigns and digital activity Collaborate with sales teams to support the development of key prospect and customer accounts. Oversee the creation of compelling content that supports marketing activities, including our website content, aligning with our Head of Brand and Communications. Determine event strategy and execute high-impact industry events, including in-person and virtual events such as webinars. Build and maintain strong relationships with key stakeholders across the business, ensuring they are informed about relevant activities. Lead and mentor a team of 3 marketing professionals to achieve departmental and business objectives. Stay across of digital marketing trends and technologies to continuously improve and innovate our marketing strategies. Leadership: Proven ability to lead and inspire a marketing team. Strategic Thinking: Ability to develop and implement effective demand generation strategies. Analytical Mindset: Ability to analyse data and metrics to optimise campaigns. Creativity: Innovative thinking to develop unique and engaging marketing strategies. Collaboration: Strong teamwork skills to work effectively with sales and other departments. University BA/BS degree or equivalent. 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