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Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. 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And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you.\u00a0 Position Summary As a Customer Success Manager (CSM), you will manage a portfolio of customer accounts and act as an ambassador of UKG\u2019s customer experience. You will develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG\u2019s solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators, aligning engagement with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. Key Responsibilities \u2022 Handles a portfolio of accounts \u2022 Proactively engages with customers, conducts reviews of new features, and addresses basic churn risks \u2022 Advocates for customers by monitoring detailed metrics and working closely with internal teams to address needs. \u2022 Communicates status updates and get-well plans. \u2022 Maintains foundational knowledge of the product suite and offers best practices to maximize product adoption. \u2022 Identifies trends and communicates with UKG teams to advocate for customers. \u2022 Independently designs and implements customer success strategies, identifying areas of risk and opportunity. Expectations Knowledge: \u2022 Basic understanding of customer success principles. \u2022 Familiarity with HRIS / WFM software solutions would be an advantage but not essential. \u2022 Proficient at Microsoft Office Suite, Awareness of customer metrics and basic data analysis. Skills: \u2022 Relationship management for small to medium-sized accounts. \u2022 Identifying upselling and cross-selling opportunities. \u2022 Basic problem-solving and collaboration with internal teams. Abilities: \u2022 Ability to build and maintain relationships with key stakeholders. \u2022 Ability to build strategic relationships with all levels in the organization. \u2022 Effective communication and advocacy for customer needs. \u2022 Ability to monitoring and analyze customer usage data and provide basic gap analysis. Basic Qualifications \u2022 Minimum of 2 years of experience in customer success, account management, or related roles \u2022 Basic experience with CRM systems and customer success tools Preferred Qualifications: \u2022 Bachelor\u2019s degree in business, marketing, or related field. Where we\u2019re going UKG is on the cusp of something truly special. 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Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!\u00a0 UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.\u00a0\u00a0\u00a0\u00a0\u00a0 Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382804748", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893382452773, "name": "IRAP Program Manager", "location": "Sydney,NSW,Australia", "locations": ["Sydney,NSW,Australia"], "hot": 0, "department": "Legal", "business_unit": "Legal", "t_update": 1750935868, "t_create": 1747324595, "ats_job_id": "0d990d34-401c-41bc-8470-6846ffe19960", "display_job_id": "LEADC013722", "type": "ATS", "id_locale": "LEADC013722-en", "job_description": "Lead the UKG strategy in Australia to develop and implement an effective security program that leverages the current Information Security Manual (ISM) and related best practices (e.g. Essential 8) produced by the Australian Signals Directorate (ASD). Primarily accountable for program development and progress tracking, working with functional leads and teams across the full span of IRAP program activities and requirements. Serve as the subject matter expert for applicable law, regulations and standards related to IRAP program, including Essential 8, Hosting Certification Framework and the Security of Critical Infrastructure Act. Drive technical and operational support to ensure the enterprise is compliant with Australian ISM PROTECTED requirements. Work with internal teams such as sales, engineering, and product to ensure UKG's product roadmap and customer pipeline is aligned with UKG's IRAP strategy. Maintain internal stakeholder management and communication including reporting activities and results to executive sponsors. External stakeholder management representing the IRAP program to customers, consultants, assessors, and the ASD. Australian Residency & Citizenship Bachelor's or master's degree in management information systems, computer science, information technology, accounting, business administration, or related field. 5+ years of experience creating IRAP authorization packages at the \"Protected\" Level or above Knowledge and experience with all aspects of the IRAP assessment methodology and requirements 5+ years of experience mapping and translating requirements from one control framework (i.e. IRAP) to another (i.e. NIST SP 800-53) 7+ years of experience in program management within the public sector Substantial experience with the IRAP and risk management frameworks while leading and managing complex control assessments throughout the authorization process lifecycle. Strong knowledge and understanding of cloud services, to include operating systems, networking components, databases, access controls, auditing, boundary protection, and cryptography. Ability to assist team members with proper artifact collection and detail to satisfy assessment requirements. Relevant professional certifications preferred (At least two of the following certifications: (AISEP, CSCAU, CISSP, CCSP, CISA, CISM, CRISC, CASP, and GSLC). Excellent analytical and creative problem-solving skills with the ability to think critically and make sound decisions. Strong leadership skills with a history of issue resolution, excellent oral, written and presentation skills Extremely detail-oriented with strong organizational and follow-up skills, as well as experience handling multiple projects simultaneously Excels in a fast paced and evolving environment with a customer centric focus.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382452773", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893382635698, "name": "Value Engineer, ANZ", "location": "Sydney,NSW,Australia", "locations": ["Sydney,NSW,Australia"], "hot": 0, "department": "Pre Sales", "business_unit": "Pre Sales", "t_update": 1751433535, "t_create": 1748690860, "ats_job_id": "deb96198-553b-4d41-9ea0-496a1a42582c", "display_job_id": "VALUE013972", "type": "ATS", "id_locale": "VALUE013972-en", "job_description": "Engage with prospects and customers during the sales cycle to build a point of view and business case demonstrating how UKG's products and services help meet strategic and operational goals. Share best practices from other customers through storytelling tailored to each client. Translate qualitative and process-related insights into quantitative business cases and value narratives demonstrating clear business outcomes. Communicate effectively with stakeholders from individual contributors to senior executives in HR, IT, Finance, and Operations during discovery and recommendation phases. Create compelling visual storytelling, presentations, and white papers that deliver value messaging, business case results, and value-based proposals. Partner with customer success to evaluate clients' post-sales usage of the solution to determine whether they realize its expected value. Collaborate with cross-functional teams, including sales, marketing, product development, and customer success, to ensure alignment and successful execution of industry strategies. Enable stakeholders to value-sell using self-service tools, templates, and related practices. Evolve the value-selling practice, data insights, and business case communication, sharing insights with the broader team. Bachelor's degree in business, MIS, Human Resources, or a related field; advanced degree preferred. Minimum of 8+ years of experience in management consulting, operational excellence, data analysis, or business development. 5+ years of proficiency in developing qualitative and quantitative analysis strategies using business intelligence tools like Microsoft Power BI and Excel. Executive presence and exceptional communication and interpersonal skills to build and nurture relationships with various stakeholders. Strong visual storytelling and presentation-building skills. Strong critical thinking skills and demonstrated creativity. Self-starter who can work in ambiguous situations, inspire others, and facilitate solution-oriented team collaboration. Previous experience as a Value Engineer in an enterprise software company. Understanding of Human Capital Management software and its applications. General knowledge of object-oriented programming languages (e.g., DAX, C++) and SQL.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382635698", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893382717023, "name": "Sr Business Development Representative, Melbourne/Sydney", "location": "Sydney,NSW,Australia", "locations": ["Sydney,NSW,Australia", "Melbourne,VIC,Australia"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751521069, "t_create": 1749124383, "ats_job_id": "dd9daf3c-18f4-4228-a2ce-4b4917f36d22", "display_job_id": "SRBUS014061", "type": "ATS", "id_locale": "SRBUS014061-en", "job_description": "Conduct outbound prospecting to generate new business opportunities through phone calls, emails, and other channels. Research and identify potential clients within the target market and develop a comprehensive understanding of their business needs. Qualify leads and schedule meetings or product demonstrations for the sales team. Collaborate with sales and marketing teams to develop targeted outreach campaigns and strategies. Maintain accurate and up-to-date records of all prospecting activities in CRM software. Provide feedback to sales and marketing teams to improve lead generation strategies and processes. Meet or exceed monthly and quarterly quotas for qualified leads and meetings. Bachelor's degree in Business Administration, Marketing, or related field. 1-2 years of experience in a similar role Proven track record of achieving or exceeding sales targets and quotas. Strong interpersonal skills and ability to build rapport with prospects. Self-motivated with a strong sense of initiative and drive. Proficiency in Salesforce and Microsoft Office Suite.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382717023", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893383246176, "name": "Manager, Technical Support Engineering", "location": "Australia", "locations": ["Australia", "Sydney,NSW,Australia", "Melbourne,VIC,Australia"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1751720838, "t_create": 1751372921, "ats_job_id": "809893e9-cd06-4e16-af87-d1ecafa5cda7", "display_job_id": "MGRTE014637", "type": "ATS", "id_locale": "MGRTE014637-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you.\u00a0 What You\u2019ll Do and Who You\u2019ll Work With Are you passionate about working with highly engaged teams to deliver an outstanding support experience? Then this role will be a good match for you! Join us as a Manager, Technical Support Engineering and you\u2019ll be at the forefront of our service offering to our enterprise and SMB customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector. Your keen interest in information technology alongside your superior communication skills will provide you with the creative problem-solving skills you\u2019ll need to excel in this role. We offer a structured training plan, and long-term development opportunities across our business. Position Summary Reporting to the Director, Customer Success and working within a team of passionate Leaders and Technical Support Specialists you will have the opportunity to grow your career within our team. This role can offer a flexible working from home and office arrangement. This role holds a position on the UKG Support Services ANZSEA leadership team and requires an active participation and understanding in executing UKG Support strategy. You will be an experienced Customer Services professional with solid business acumen and high energy, as well as possess an enthusiastic and professional outlook. Recognised as a high achiever, you will possess the necessary Management, Customer Service, Stakeholder management and Customer escalation experience combined with excellent interpersonal skills to effectively manage positive Customer and Employee outcomes. Understanding business needs, challenges and opportunities and being able to translate these into initiatives and applicable positive business outcomes is a must for this role. The ability to make an immediate impact for customers in a mission critical situation is essential, you will thrive in a culture of world class Employee Engagement and Support Services delivery that is also down to earth and an environment that truly values and recognises staff contributions. Your Responsibilities You will play a critical part in guaranteeing outstanding customer satisfaction, product quality, and ongoing customer success with UKG products. You will:\u00a0 \u2022 Guide and influence others internally and/or externally \u2022 Network with functional area management and with peer managers across the organization \u2022 Act as trusted advisor to customers; leverage network across organization to resolve escalations \u2022 Working closely with the ANZSEA Support leadership team, you will ensure case backlog, response, resolution times and other critical Support Services KPIs relative to support quality, and customer satisfaction targets are managed within defined and published targets \u2022 Promote Knowledge Centric Support (KCS) practices \u2013 team uses the Knowledge Base (KB) for research during problem resolution and regularly contribute content to facilitate the growth of our Community \u2022 Proficiently gather and analyse team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions and predict future needs \u2022 Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results \u2022 Coordinate root-cause analysis and fixes for complex issues for our customers while being key to providing a consistent quality experience, bringing new and improved support methodologies to UKG \u2022 Participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details \u2022 Play an important role in supporting the organisation\u2019s security and data protection policies, with emphasis on the protection of sensitive customer information \u2022 Demonstrate a focus on team coaching, skills and career development, SOP improvements, delivery quality, transparency, analytics and developing robust teams \u2022 Partner with global peers in aligning our Company and Customer Success strategies and work within the broader ecosystem of Support leaders to improve the overall department and corporate operational efficiencies \u2022 Have a strong business sense, define global and scalable frameworks & methodologies that are comprehensive from concept through adoption, scale, and maintenance \u2022 Contribute to team meetings, offering suggestions and ideas to underpin key success factors \u2022 Be responsible for developing and maintaining positive relationships with customers (management and staff) and ensuring high level of satisfaction with technical support services \u2022 Work with the Professional Services group to ensure Customers are appropriately transitioned to Support. \u2022 Be responsible for annual reviews, goals, and development plans of direct reports \u2022 Provide standby, public holidays and weekend coverage as well as after-hours service on a rotational basis as needed to meet business requirements Required Qualifications \u2022 Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function in a managerial capacity, with at least 3+ years of experience \u2022 Intermediate level of competency within the following technologies: o Web technologies o Relational database management systems o Java o Microsoft Operating systems o Networking technologies o Experience with CRM solutions such as Salesforce o Solid Operational statistical analytical ability using applications such as Excel etc \u2022 You\u2019re an experienced people leader, involved in building networks and developing talent. You are comfortable with recruiting and building successful hybrid teams as well as having difficult conversations when things aren\u2019t going to plan. \u2022 The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision \u2022 Extensive expertise in understanding and developing metrics to measure the effectiveness of technical support within the organisation \u2022 Experience in both small and large companies in a B2B environment is highly desirable \u2022 Excellent communications and interpersonal skills are essential \u2022 Track record of accomplishment and effectiveness within organisations \u2022 Experience in working in 24x7 support operations and with teams across multiple locations is essential \u2022 Ability to remain focussed with a solid attention to detail \u2022 Ability to translate business issues into appropriate outcomes \u2022 Strong verbal and written English skills is essential \u2022 You will understand our UKG Global Job Architecture career matrix profile for Global Support Management. This role is expected to be fulfilled in a learning capacity It's great, but not required if you have: \u2022 Experience leading service operations teams in fast-paced environments \u2022 Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence Where we\u2019re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!\u00a0\u00a0 UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.\u00a0\u00a0\u00a0\u00a0\u00a0 Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383246176", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893382384861, "name": "Account Executive, Canberra - Head of Federal Government", "location": "Australia", "locations": ["Australia"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1751734922, "t_create": 1747088747, "ats_job_id": "15e70f98-986e-45d6-9c95-5c489f2e4c0f", "display_job_id": "HEADO013636", "type": "ATS", "id_locale": "HEADO013636-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. What You'll Do and Who You'll Work With Working as an Account Executive, this position focuses on our government business territories and requires a proactive hunter to prospect, qualify and close new business. The successful candidate will need to use consultative selling skills to clearly understand customer / prospect business requirements and recommend the best UKG software solution to meet their business objectives. We are a team of highly successful sales professionals who deliver value and business optimisation solutions to our customers in a high growth region. We are seeking an enthusiastic enterprise sales executive to join us. In addition to a competitive compensation package and impressive corporate culture, you will have the opportunity to play an active role in shaping the growth of our region. Reporting to the VP of Sales this position will suit a self starter who is passionate about sourcing new business within the Federal Government and Public Sector, and closing deals. The preferred location of this role is remote from Canberra. Your Responsibilities Maximising sales revenue (software, cloud, hardware, and professional services) delivering 100%+ of agreed booking / revenue targets Establishing new business prospects through self-generated activities, conversion of leads and participation in sales and marketing campaigns and events. Generating incremental business within existing accounts through selling additional licences and modules across the organisation Demonstrate strong sales discipline through accurate forecasting and meeting quarterly commits Developing account plans/sales strategy to scale and encourage further sales opportunities Leading and directing appropriate pre-sales, professional services, and other support resources to successfully deliver solutions to clients Proactively developing marketplace awareness of UKG solutions within the relevant sector, with the goal of achieving market leadership Required Qualifications Proven experience in hunting for new business sales in Enterprise Software sales Comfortable working independently in small team environment Experience in with a 9-18 month sales cycles and consistently achieving over 100% Managing the entire sales cycle from prospecting through deal negotiation and close. Experience direct selling in the federal government sector Degree level or equivalent preferred but not mandatory Personal Attributes: Tenacious, persistent, target orientated, resilient and commercially astute Ability to communicate and articulate clearly at every touch point internally and externally Strong customer facing and presentation skills A 'can do' attitude Who We Are Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our U Krewers are an extraordinary group of talented, innovative, and collaborative individuals who care about more than just work. We strive to create a culture of belonging and an employee experience filled with meaningful recognition and best-in-class rewards and benefits. UKG has 14,000 employees around the globe and is known for its inclusive and supportive workplace culture. Ready to join the U Krew? ukg.com/careers Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. 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