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Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. 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Customer Insights: Analyze customer data and behavior to identify opportunities for cross-selling and up-selling, leveraging insights to tailor marketing strategies. Campaign Management: Partner with Field/Demand team to develop and optimize marketing campaigns across various channels (email, social media, webinars, etc.) to promote additional products and services to existing customers. Collaboration: Work closely with sales, product management, and customer success teams to ensure alignment and integration of cross-sell and up-sell initiatives. Performance Tracking: Establish KPIs and metrics to measure the effectiveness of marketing programs, providing regular reports and insights to stakeholders. Content Creation: Collaborate with the content team to develop compelling marketing materials that effectively communicate the value of additional products and services. Customer Engagement: Foster strong relationships with existing customers, understanding their needs and challenges to offer tailored solutions that enhance their experience with UKG. Market Research: Stay informed about industry trends, competitor strategies, and emerging technologies to continuously refine and improve marketing programs. Bachelor's degree in Marketing, Business Administration, or a related field 5 years proven experience in marketing program management, with a focus on customer retention and churn reduction. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Proficiency in marketing automation tools and CRM systems. Creative thinker with the ability to develop innovative marketing strategies. Results-oriented with a track record of achieving revenue growth through strategic marketing initiatives.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248319", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382303037, "name": "Lead Accountant", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Lowell,MA,United States"], "hot": 0, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1752356632, "t_create": 1746631911, "ats_job_id": "28fce904-ff45-42ac-aa34-fbe61c4751f3", "display_job_id": "LEADA013554", "type": "ATS", "id_locale": "LEADA013554-en", "job_description": "Working closely with the Manager, Accounting, this position will provide leadership and support to the Corporate Accounting team members. Financial Close Management: Execute processes and procedures to meet monthly financial statement close deadlines, including the review and preparation of journal entries. Provide guidance and support to staff as needed to ensure accuracy and compliance. Account Reconciliations: Conduct thorough reviews of monthly account reconciliations, providing guidance to staff as needed to ensure compliance with Sarbanes-Oxley (SOX) regulations. Variance Analysis: Conduct monthly and quarterly variance analyses, investigating and explaining significant discrepancies by leveraging accounting systems and collaborating with finance team members. Task Management: Initiate and engage in routine and non-routine tasks as requested by management, including ad-hoc requests, process improvements, and ongoing projects to support financial initiatives. Leadership and Guidance: Demonstrate leadership and influence without formal authority, providing guidance and leading accounting discussions. Cross-Functional Collaboration: Collaborate and communicate with other departments and cross-functional teams to resolve financial-related issues. Process Improvement: Strategize and propose enhancements to financial processes and systems to maximize efficiency and accuracy. Bachelor's degree in Accounting Industry experience at complex and multi-national publicly-traded companies preferred Strong knowledge of accounting principles, financial reporting, and GAAP Proficiency in Microsoft Excel and accounting software - Microsoft Dynamics experience a plus Detail-oriented with strong analytical and problem-solving abilities Highly motivated, work collaboratively in a team and adapt to a dynamic work environment 5+ years in corporate accounting", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382303037", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893382468135, "name": "Lead Vulnerability Management Researcher", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Lowell,MA,United States", "Atlanta,GA,United States", "Alpharetta,GA,United States", "Seattle,WA,United States", "Indianapolis,IN,United States", "San Francisco,CA,United States", "Branchburg,NJ,United States", "Irvine,CA,United States", "Las Vegas,NV,United States", "Maitland,FL,United States", "Santa Ana,CA,United States"], "hot": 0, "department": "Security/Privacy & Risk", "business_unit": "Security/Privacy & Risk", "t_update": 1752333639, "t_create": 1747416201, "ats_job_id": "64eb0c9e-8bdc-4494-bf3c-029eb4861931", "display_job_id": "LEADV013743", "type": "ATS", "id_locale": "LEADV013743-en", "job_description": "Lead the vulnerability management program across SaaS application layers (code, APIs, containers, dependencies) and supporting infrastructure (cloud services, VMs, networks). Conduct security research on cloud and AI to ensure a strong code-level skillset around OWASP top 10 and similar vulnerabilities, and be comfortable presenting results. Work with the DevSecOps team to integrate vulnerability detection into CI/CD pipelines and development workflows, enabling shift-left security without friction. Collaborate with thousands of engineers across multiple teams to contextualize and prioritize vulnerabilities based on business impact and threat intelligence. Good understanding of the vulnerability management tool stack, including SAST, DAST, container scanning, dependency scanning, and infrastructure scanning tools (e.g., Checkmarx One, Rapid7, Wiz, etc.). Drive remediation SLAs and reporting in coordination with Product and Engineering leadership. Design and deliver clear, actionable dashboards and reports for engineers, executives, and risk/compliance stakeholders. Partner with DevSecOps, Security Architecture, Security Engineering, and GRC teams to align on enterprise risk and compliance goals. Mentor vulnerability analysts or engineers, while scaling the vulnerability management function through automation and self-service where possible. 7+ years of cybersecurity experience with deep knowledge of vulnerability management in SaaS or tech-native environments. Expertise in both application and infrastructure vulnerabilities, including hands-on familiarity with OWASP Top 10, CVEs, insecure cloud configurations, container risks, and supply chain vulnerabilities. Solid understanding of modern software development practices, CI/CD pipelines, micro services, and cloud-native infrastructure (GCP, AWS, Kubernetes, Terraform, etc.). Demonstrated experience working closely with large engineering organizations and influencing security culture in a fast-paced dev environment. Experience managing security tools and integrating them into automated engineering workflows. Previous experience in a SaaS company with a multi-cloud or cloud-native environment. Security certifications such as CISSP, CSSLP, or cloud-specific certs (e.g., AWS Security Specialty). Experience with vulnerability correlation, risk scoring models, or threat-based prioritization approaches. Familiarity with frameworks like NIST CSF, SOC 2, or ISO 27001.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382468135", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893380500393, "name": "Billing Operations Administrator III", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1752341171, "t_create": 1739884042, "ats_job_id": "5ce485fe-4fae-42cd-8d0f-57789b6b5edd", "display_job_id": "BILLI011824", "type": "ATS", "id_locale": "BILLI011824-en", "job_description": "Prepare, post, and send manual invoice and credit transactions. Reconcile invoice transactions in D365. Provide timely responses to customers and the Accounts Receivable team regarding billing inquiries or disputes. Read and understand contract terms and UKG product bundles to address customer inquiries and assess the need for billing corrections via additional invoices or credits. Review and approve customer credits submitted by other departments within an established dollar threshold, including reviewing credit reason codes and General Ledger account codes for each credit request. Prepare and send out Time & Expense invoices to customers for reimbursement of expenses incurred by contractors. Work with various business owners to import and reconcile invoice files. Update customer purchase orders. Address and resolve ServiceNow-related incidents regarding billing disputes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Strong organizational skills and attention to detail required Ability to manage priorities and meet deadlines in a dynamic environment Ability to research billing issues and communicate relevant conclusions, both verbally and in written format Proficient in Excel Between 1 - 2 years of billing and/or crediting experience required BS in Accounting, Finance, Business or related fields is a plus. Working knowledge of Microsoft Dynamics is a plus. Previous experience in Billing/Credit/Accounts Receivable roles is a plus. To determine the physical requirements of this job, ask yourself what minimum physical requirements are required for the job. In this section, describe the type, intensity, frequency, and duration of the physical demands required for the job and work environment. This section should be tied to the essential functions of the job and not reflective of the ways that those functions are currently performed. This component is important and key for compliance with the Americans with Disabilities Act (ADA). While performing the duties of this job, the employee is regularly required to communicate and converse and exchange information. The employee frequently is required to remain in a stationary position for long periods at a time. Employee will be required to move about inside office environments and operate computer machinery and software as needed. Up to 25% Disclaimer: This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. Please provide a likely breakdown of the activities the employee will perform in this job (must equal 100%) Prepare, post, and send invoices to customers, including subscription fee invoices. 20% Communicate with internal parties regarding invoices, payments, and agreement terms, providing exemplary Customer Service to clients and UKG customer teams via e-mail & phone calls. 10% Provide timely responses to Customers and Accounts Receivable Team in relation to customer billing inquiries or disputes. 15% Read and understand contract terms, the Contract 360 module in Salesforce, and the Revenue and Billing schedules in order to address customer inquiries and assess any need for billing correction via additional invoices or credits. 10% Review and approve Customer credits submitted by other departments within an established dollar threshold, including review of credit reason codes and General Ledger account codes to each credit request. 15% Provide credit memos and statements to customers on a regular basis. 5% Prepare manual invoices when necessary to accommodate key strategic customer needs. 5% Prepare and send out Time & Expense invoices to customers for reimbursement for expenses incurred by contractors 5% Perform necessary admin tasks such as setting up children accounts, complete impound forms, among others, to ensure customer's information is align in accounting system. 10%", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380500393", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893381153881, "name": "Business Development Representative II", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1752277339, "t_create": 1742917504, "ats_job_id": "0fd69326-902e-4628-a034-91a8870f398e", "display_job_id": "BUSIN012517", "type": "ATS", "id_locale": "BUSIN012517-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Business Development Representatives play a pivotal role on our Marketing team! Our BDR's are instrumental in growing our net-new sales pipeline. The primary focus is identifying, developing, and creating new business opportunities for the Field Sales Executive(s). This is an office based role, working a hybrid schedule. About the Role: Create and prioritize strategic target account lists within a defined territory with support from the field sales executives as well as field sales management Leverage strong prospecting and business development skills to generate incremental revenue opportunities thru outbound calling and lead generation Utilize knowledge of UKG products and solutions to enhance the client's or prospect's interest of UKG and communicate the value of our solution(s) to further assist the sales cycle Partner with the field sales team to promote UKG 's business initiatives and to enhance the customer or prospect's knowledge of UKG products, programs, and services Employ expert probing skills to expand contacts or define new product requirements within a prospect and/or customer, while increasing revenue and teaming with field sales Maintain expected metrics of outbound calls and targeted emails to increase number of live conversations per day Provide qualified lead information to the field sales organization to assist in account progression or sales pipeline acceleration. Basic Qualifications: One-year professional experience in a BDR/SDR/Sales/Prospecting or customer facing type role or a college degree in sales with 6 months+ BDR/SDR/Sales/Prospecting or customer facing experience Strong business development, prospecting, sales and/or marketing background Experience using strong verbal and written communication skills with the ability to convey complex information to varying audiences Preferred Qualifications: Knowledge of the enterprise software industry, specifically HCM or Workforce Management Familiar or certified in a common sales methodology (e.g. Sandler, Holden, AAISP etc.) Proficient in using a CRM tool such as Salesforce.com We are seeking team players to join our talented Business Development team for positions we will be hiring for later this year. We are always eager to connect with top-tier professionals who are prepared to make a meaningful impact. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay for this position is $55,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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