customer delivery implementation services jobs in bangalore inka india

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Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction. 2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions. 3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information. 4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly. 5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience. Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service. This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383020133", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893378634619, "name": "Lead Solution Consultant", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1751179784, "t_create": 1728292524, "ats_job_id": "2dd874bf-b3cb-44ec-af82-6b12fb39e4a1", "display_job_id": "LEADS009228", "type": "ATS", "id_locale": "LEADS009228-en", "job_description": "Industry Expertise: Provide industry and workforce management expertise and best practices to benefit customers and colleagues. Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. Customization and Integration: Design and implement customizations and integrations to meet specific client needs. Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Process Optimization & Standardisation: Identify process dependencies, eliminate redundancies, and ensure efficient workflow. Establish common definitions, terminology, and naming conventions across projects. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships and manage clients up to the CXO level, acting as a trusted advisor and ensuring high levels of client satisfaction. Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Education: Bachelor's degree or equivalent in Computer Sciences or a related field. o 12+ years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). o 6 to 8 years of experience in Workforce Management is a must. o Relevant experience as a consultant in a similar application environment is desirable. o Extensive experience in implementing solutions for large enterprise customers across multiple locations. o Thorough understanding of business, process, and technology relating to workforce management. o Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. o Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities. o Prior experience in supporting functional testing, integration testing, and UAT. o Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. o Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378634619", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893381138525, "name": "Sr Integration Consultant (Boomi Consultant)", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1751012170, "t_create": 1742825631, "ats_job_id": "f7a32c0c-efab-42c0-aa09-12904d236431", "display_job_id": "SRINT012485", "type": "ATS", "id_locale": "SRINT012485-en", "job_description": "Preparing the design document Coding, testing and deploying the interfaces User Acceptance Testing support Coding, testing and deploying the interfaces Deploy and release to production environment Final hand off to global support Upgrading existing UKG customers from lower versions to a more compatible and recent version. This will include porting of the full-suite UKG implementation and delivering it as a like to like solution. Overall, understanding of the UKG solution is a must for successfully upgrading and deploying the solution The Consultant should show the flexibility for taking calls in the evening with the client and the US team members. In certain scenarios, they will be required to support major releases and upgrades during US hours. 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Guide the customer on best practices and recommend process changes as required, aligned with customer business goals Documentation: Create requirements specification documents and get customer approvals Build and Configuration: Configure the solution as per requirements and ensure comprehensive unit testing Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Effective Communication: Effectively communicate technical concepts and solution approaches to customer project team in a simple language. Client Management: Foster strong relationships with client Project teams and ensuring high levels of client satisfaction. Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Working in shifts may be required to support global customers Education: Bachelor's degree or equivalent in Computer Sciences or a related field. 6 to 10 yrs years of overall experience 5+ years relevant WFM experience implementing or supporting enterprise software applications (UKG ProWFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). Relevant experience as a consultant in a similar application environment is desirable. Thorough understanding of business, process, and technology relating to workforce management is a must. Experience in requirement gathering, solution designing, implementing, and configuring UKG/similar WFM products is a must. Experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave is a must. Knowledge of Advanced Scheduling and Activities is an advantage Prior experience in supporting functional testing, integration testing, and UAT is required. 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