customer delivery implementation services jobs in canada

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Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Developper une connaissance approfondie des produits d'UKG. Analyser, prioriser et resoudre les cas rapidement en appliquant les meilleures pratiques en matiere de depannage. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support 2+ years' experience in a fast-paced customer service and/or technical support environment Bilingual in English and French language required (both written and verbal) Demonstrated dedication to customer service and experience managing customer relationships Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills Experience de travail avec la suite de produits UKG Experience en ressources humaines et/ou en gestion de la paie.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381634644", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893381634657, "name": "Bilingual Lead Canadian Product Support Representative/ Repr\u00e9sentant(e) principal(e) de l\u2019assistance produit (Bilingue)", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1747163593, "t_create": 1744904177, "ats_job_id": "d2809f4f-0264-4885-ba28-d34dbc002e7a", "display_job_id": "LEADP013149", "type": "ATS", "id_locale": "LEADP013149-en", "job_description": "Problem Solving Excellence: Leverage payroll, HR or tax expertise, and industry-specific knowledge to ensure timely and comprehensive resolution of customer support issues Escalated Issue Management: Engage in escalated customer circumstances and drive to successful resolution Product Mastery: Attain expert-level proficiency across multiple UKG product lines Coaching and Mentorship: Positively influence peers through coaching and mentoring Product Enablement: Assist in product enablement efforts Adherence to Standards: Model adherence to standard operating procedures and policies After-Hours Support: Participate in on-call rotations for occasional after-hours support Excellence en matiere de resolution de problemes : Tirer parti de l'expertise en matiere de paie, de ressources humaines ou d'impot, ainsi que des connaissances sectorielles, afin de garantir une resolution rapide et complete des problemes d'assistance aux clients. Gestion des problemes escalades : S'engager dans des situations d'escalade de la part des clients et les conduire a une resolution reussie Maitrise des produits : Atteindre un niveau d'expertise sur plusieurs gammes de produits UKG Accompagnement professionnel et mentorat : Influencer positivement les pairs par le biais de l'accompagnement professionnel et du mentorat Mise en oeuvre des produits : Participer aux efforts de mise en oeuvre des produits Respect des normes : Respecter les procedures et politiques operationnelles normalisees Assistance en dehors des heures de bureau : Participer a des rotations de garde pour une assistance occasionnelle en dehors des heures de travail. \u00c0 propos de vous : 5+ years of experience as a practitioner or software support with expert-level experience in at least one of the following domains: HCM, Payroll, HR and/or Taxes in Canadian domain Bilingual in English and French language required (both written and verbal) Proven track record of problem-solving complex issues Exceptional written and verbal communication and customer service skills Ability to effectively present in group settings Thrives working in a highly collaborative team environment 3+ years of experience working with UKG Pro suite of products Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Professional in Human Resources (PHR) or equivalent certification Knowledge of support tools, such as Salesforce, RingCentral, and remote access tools Plus de 5 ans d'experience en tant que specialiste ou assistance logicielle avec une experience de niveau expert dans au moins l'un des domaines suivants : GCH, paie, RH et/ou impots dans le domaine canadien Bilinguisme fran\u00e7ais et anglais (parle et ecrit) est requis Experience averee dans la resolution de problemes complexes Competences exceptionnelles en matiere de communication ecrite et orale et de service a la clientele Capacite a presenter efficacement des exposes en groupe Aime travailler dans un environnement d'equipe hautement collaboratif Plus de 3 ans d'experience avec la suite de produits UKG Pro Professionnel(le) certifie(e) de la paie (CPP), certification fondamentale de la paie (FPC), professionnel(le) des ressources humaines (PHR) ou certification equivalente Connaissance des outils d'assistance, notamment Salesforce, RingCentral et les outils d'acces a distance", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381634657", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893380538994, "name": "Senior Software Developer- D\u00e9veloppeur(se) principal(e) de logiciels", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1747164613, "t_create": 1740139747, "ats_job_id": "6edfc053-3a5b-4cec-83c2-6b8b78cc1d75", "display_job_id": "SRSOF011887", "type": "ATS", "id_locale": "SRSOF011887-en", "job_description": "Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 4+ years of professional software development experience. Deep expertise in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Extensive experience with software development practices and design patterns. Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA. Understanding of cloud technologies and DevOps principles. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Familiarity with developing accessible technologies. Dedicated to diversity and inclusion initiatives. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Baccalaur\u00e9at en informatique, en ing\u00e9nierie ou dans un domaine technique connexe, ou exp\u00e9rience pratique \u00e9quivalente. Au moins quatre ans d'exp\u00e9rience professionnelle dans le d\u00e9veloppement de logiciels. Ma\u00eetrise d'un ou plusieurs langages de programmation tels que C#, .NET, Python, Java ou JavaScript. Exp\u00e9rience approfondie des pratiques de d\u00e9veloppement de logiciels et des mod\u00e8les de conception. Comp\u00e9tence avec les syst\u00e8mes de contr\u00f4le de version tels que Git GitHub et les syst\u00e8mes de suivi des bogues/travaux tels que JIRA. Compr\u00e9hension des technologies du nuage et des principes DevOps. Exp\u00e9rience des plateformes infonuagiques comme Azure, AWS ou GCP. Familiarit\u00e9 avec les pipelines CI/CD et les outils d'automatisation. Exp\u00e9rience des cadres et outils d'automatisation des tests. Connaissance des m\u00e9thodologies de d\u00e9veloppement agile. Familiarit\u00e9 avec le d\u00e9veloppement de solutions accessibles. Faire preuve d'une grande empathie \u00e0 l'\u00e9gard des clients en comprenant et en r\u00e9pondant aux besoins et aux d\u00e9fis des utilisateurs. Excellentes aptitudes \u00e0 la communication et aux relations interpersonnelles, avec la capacit\u00e9 de travailler efficacement dans un environnement d'\u00e9quipe collaboratif. D\u00e9veloppement de logiciels : R\u00e9diger un code propre, facile \u00e0 maintenir et efficace pour diverses applications et syst\u00e8mes logiciels. Collaboration technique : Contribuer \u00e0 la conception, au d\u00e9veloppement et au d\u00e9ploiement d'applications et de syst\u00e8mes logiciels complexes, en veillant \u00e0 ce qu'ils r\u00e9pondent \u00e0 des normes \u00e9lev\u00e9es de qualit\u00e9 et de performance. Gestion de projets : G\u00e9rer l'ex\u00e9cution et la fourniture de fonctionnalit\u00e9s et de projets, en n\u00e9gociant les priorit\u00e9s et les \u00e9ch\u00e9ances des projets, en veillant \u00e0 ce qu'ils soient men\u00e9s \u00e0 bien dans les d\u00e9lais impartis, tout en garantissant la qualit\u00e9. Conception architecturale : Participer aux revues de conception avec les pairs et les parties prenantes et \u00e0 la conception architecturale de nouvelles fonctionnalit\u00e9s et de nouveaux syst\u00e8mes, en veillant \u00e0 l'\u00e9volutivit\u00e9, \u00e0 la fiabilit\u00e9 et \u00e0 la maintenabilit\u00e9. R\u00e9vision du code : Vous examinez avec diligence le code d\u00e9velopp\u00e9 par d'autres ing\u00e9nieur(e)s, fournissez une r\u00e9troaction et maintenez un haut niveau d'excellence technique afin de vous assurer que le code adh\u00e8re aux pratiques exemplaires standard de l'industrie telles que les directives de codage, un code \u00e9l\u00e9gant, efficace et facile \u00e0 maintenir, avec une observabilit\u00e9 construite \u00e0 partir de la base, des tests unitaires, etc. Essais : Construire des logiciels testables, d\u00e9finir des tests, participer au processus de test, automatiser les tests \u00e0 l'aide d'outils (par exemple, Junit, Selenium) et de mod\u00e8les de conception en s'appuyant sur la pyramide d'automatisation des tests. Sant\u00e9 et qualit\u00e9 des services : Maintenir la sant\u00e9 et la qualit\u00e9 des services et des incidents, en identifiant et en r\u00e9solvant les probl\u00e8mes de mani\u00e8re proactive. Utiliser les indicateurs de sant\u00e9 des services et la t\u00e9l\u00e9m\u00e9trie pour prendre des mesures et formuler des recommandations afin d'optimiser les performances. Mener une analyse approfondie des causes profondes et piloter la mise en \u0153uvre de mesures visant \u00e0 pr\u00e9venir les r\u00e9cidives . Mod\u00e8le de plateforme : Compr\u00e9hension du travail dans un mod\u00e8le DevOps. Assumer la responsabilit\u00e9 en travaillant avec la gestion des produits sur les exigences, la conception, le d\u00e9veloppement, le test, le d\u00e9ploiement continu et l'ex\u00e9cution du logiciel en production. 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Translate research and architectural prototypes into robust, production-ready systems that serve real customer use cases at scale. Collaborate closely with AI architects, research scientists, product managers, and other engineering leaders to ensure alignment between long-term vision and near-term deliverables. Engineering Execution: Lead the end-to-end delivery lifecycle of complex, AI-powered software systems--from roadmap definition through design, development, deployment, and maintenance. Establish and enforce strong engineering practices, including CI/CD, observability, code quality, technical design reviews, and security best practices. Drive platformization and reuse by building core AI infrastructure and services that are extensible, efficient, and easy to adopt by downstream teams. Build, scale, and mentor a high-performing, diverse engineering team with deep expertise in distributed systems, AI/ML, and platform development. Develop leaders within your team and foster a culture of innovation, inclusion, psychological safety, and accountability. Create clarity and alignment across geographically distributed teams through crisp communication, strong planning, and effective execution. Keep pace with the fast-moving AI landscape, proactively evaluating new technologies, tools, and techniques that could benefit the platform and our customers. Encourage a mindset of continuous learning and technical curiosity within the team, staying connected to external communities and advancing our internal thought leadership. Represent the company's AI engineering excellence in external forums (e.g., tech talks, publications, open-source contributions) as appropriate. 12+ years of experience in software development, with at least 5 years focused on AI/ML or GenAI systems. 8+ years of experience managing high-performing engineering teams, including at least 2 years at the Director level or equivalent. Proven track record of delivering large-scale, production-ready AI or ML infrastructure, platforms, or applications in a cloud-native environment. Deep expertise in distributed systems, modern software architectures, and frameworks for AI/ML (e.g., PyTorch, TensorFlow, LangChain). Strong communication skills with the ability to inspire teams, influence technical strategy, and engage with executive stakeholders. Bachelor's or Master's degree in Computer Science or related technical field (PhD preferred but not required). Experience with large language models, multi-modal architectures, or retrieval-augmented generation (RAG) systems. Familiarity with MLOps practices and tools, including model lifecycle management, monitoring, and governance. Hands-on experience with cloud AI platforms such as AWS SageMaker, Azure ML, or Google Vertex AI. Passion for building inclusive, psychologically safe teams that deliver innovative and ethically responsible AI solutions. A track record of collaborating across organizations to drive alignment, prioritize platform investments, and deliver business value. Definir et posseder la vision technique et la strategie de notre plateforme d'IA, en mettant l'accent sur la mise en place de capacites GenAI evolutives, responsables et performantes sur plusieurs gammes de produits. Traduire les prototypes de recherche et d'architecture en systemes robustes et prets pour la production qui repondent aux cas d'utilisation reels des clients a grande echelle. Collaborer etroitement avec les architectes d'IA, les chercheurs scientifiques, les chefs de produits et d'autres responsables de l'ingenierie pour assurer l'alignement entre la vision a long terme et les livrables a court terme. Execution de l'ingenierie Diriger le cycle de livraison de bout en bout de systemes logiciels complexes bases sur l'IA, de la definition de la feuille de route a la conception, au developpement, au deploiement et a la maintenance. \u00c9tablir et appliquer de solides pratiques d'ingenierie, notamment CI/CD, l'observabilite, la qualite du code, les revues de conception technique et les meilleures pratiques de securite. Favorisez la plateformisation et la reutilisation en creant une infrastructure et des services d'IA de base extensibles, efficaces et faciles a adopter par les equipes en aval. Batir, faire evoluer et encadrer une equipe d'ingenieurs performante et diversifiee dotee d'une expertise approfondie dans les systemes distribues, l'IA/ML et le developpement de plateformes. Developpez des leaders au sein de votre equipe et encouragez une culture d'innovation, d'inclusion, de securite psychologique et de responsabilite. Creez de la clarte et de l'alignement au sein d'equipes geographiquement dispersees grace a une communication claire, une planification solide et une execution efficace. Influence interfonctionnelle Collaborez avec les equipes de gestion de produits, d'architecture, de science des donnees, de recherche et de conception pour fa\u00e7onner la strategie, etablir les priorites et obtenir des resultats cles. S'engager directement avec les intervenants internes, la direction executive et occasionnellement les clients pour representer les capacites, l'orientation et l'impact de la plateforme. Agir en tant que champion de l'IA responsable, en travaillant avec les equipes internes chargees des politiques, du droit et de la securite pour s'assurer que nos systemes sont fiables et conformes. Suivez le rythme de l'evolution rapide du paysage de l'IA, en evaluant de maniere proactive les nouvelles technologies, outils et techniques qui pourraient beneficier a la plateforme et a nos clients. Encourager un etat d'esprit d'apprentissage continu et de curiosite technique au sein de l'equipe, en restant connecte aux communautes externes et en faisant progresser notre leadership eclaire interne. Representer l'excellence de l'entreprise en matiere d'ingenierie IA dans des forums externes (par exemple, des conferences techniques, des publications, des contributions open source), le cas echeant. Plus de 12 ans d'experience dans le developpement de logiciels, dont au moins 5 ans axes sur les systemes AI/ML ou GenAI. Plus de 8 ans d'experience dans la gestion d'equipes d'ingenierie hautement performantes, dont au moins 2 ans au niveau de directeur ou equivalent. Experience averee dans la fourniture d'infrastructures, de plateformes ou d'applications d'IA ou de ML a grande echelle et pretes pour la production dans un environnement infonuagique natif. Expertise approfondie des systemes distribues, des architectures logicielles modernes et des cadres pour l'IA/ML (par exemple, PyTorch, TensorFlow, LangChain). Solides competences en communication avec la capacite d'inspirer les equipes, d'influencer la strategie technique et d'interagir avec les parties prenantes executives. Baccalaureat ou maitrise en informatique ou dans un domaine technique connexe (doctorat prefere mais non obligatoire). Experience avec de grands modeles linguistiques, des architectures multimodales ou des systemes de generation augmentee de recuperation (RAG). Familiarite avec les pratiques et outils MLOps, y compris la gestion du cycle de vie des modeles, la surveillance et la gouvernance. Experience pratique avec les plateformes d'IA infonuagique comme AWS SageMaker, Azure ML ou Google Vertex AI. Passion pour la creation d'equipes inclusives et psychologiquement sures qui fournissent des solutions d'IA novatrices et ethiquement responsables. Un historique de collaboration entre les organisations pour favoriser l'alignement, hierarchiser les investissements de la plateforme et offrir de la valeur commerciale. Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Partner with product management, architecture, data science, research, and design teams to shape strategy, define priorities, and deliver on key outcomes. Engage directly with internal stakeholders, executive leadership, and occasionally customers to represent the platform's capabilities, direction, and impact. 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