customer delivery implementation services jobs in remote

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Partner Delivery Assurance", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1747160431, "t_create": 1743655173, "ats_job_id": "fbfdf34a-bbdc-4d53-b54a-9812ca66e092", "display_job_id": "SRDIR012828", "type": "ATS", "id_locale": "SRDIR012828-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381287478", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381746677, "name": "Lead Customer Experience Technical Engagement Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1747154736, "t_create": 1745249104, "ats_job_id": "d278d298-a804-42d8-ab7e-3a80cf0e9797", "display_job_id": "LEADC013189", "type": "ATS", "id_locale": "LEADC013189-en", "job_description": "Manage and evaluate critical situations including review and sign-off of action plans for all critical customer situations. Handle vague customer situations. Elaborate and sign-off on de-escalation plans. Evaluate customer solutions and provide specific direction needed on high priority issues for resolution and future prevention. Assist with providing updates on customer status to senior management. Ensure management of strategic customer delivery on software-related services and ensure the quality of the customer engagements. Execute on the CX Strategy to drive growth, best practices, margin increases, and overall customer satisfaction. Develop and execute a comprehensive transformation roadmap that aligns with Global Services vision, mission, strategic objectives, and operational risks/issues. Demonstrate a premium level of enthusiasm for technology-enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration, and the newest UKG features. Establish and maintain standards, methodologies, tools, templates, and best practices for Premium delivery and Premium Customer Service. Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions. Understand the software life cycle and potential sales footprint opportunities to identify and leverage new business prospects, ensuring alignment with customer needs and driving growth through strategic sales initiatives. Possess an architect mindset to oversee various aspects of software implementation, including cloud platform, key interfaces, and scalability, ensuring robust and scalable solutions. Bachelor's Degree in Computer Science, STEAM-related field, or other relevant combination of training and experience. 8+ years in Solution and Software Support for Cloud solutions. 8+ years of experience in providing solutions and leading customers to execute on multiple, critical projects simultaneously. Proven records on Root Cause analysis, Diagnosis, and Solutioning. Proven records on latest technologies AI, Data, Integrations, and cross technologies. Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. 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Evaluate customer solutions and provide specific direction needed on high priority issues for resolution and future prevention. Assist with providing updates on customer status to senior management. Ensure management of strategic customer delivery on software-related services and ensure the quality of the customer engagements. Execute on the CX Strategy to drive growth, best practices, margin increases, and overall customer satisfaction. Develop and execute a comprehensive transformation roadmap that aligns with Global Services vision, mission, strategic objectives, and operational risks/issues. Demonstrate a premium level of enthusiasm for technology-enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration, and the newest UKG features. Establish and maintain standards, methodologies, tools, templates, and best practices for Premium delivery and Premium Customer Service. Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions. Understand the software life cycle and potential sales footprint opportunities to identify and leverage new business prospects, ensuring alignment with customer needs and driving growth through strategic sales initiatives. Possess an architect mindset to oversee various aspects of software implementation, including cloud platform, key interfaces, and scalability, ensuring robust and scalable solutions. Bachelor's Degree in Computer Science, STEAM-related field, or other relevant combination of training and experience. 12+ years in Solution and Software Support for Cloud solutions. 12+ years of experience in providing solutions and leading customers to execute on multiple, critical projects simultaneously. Proven records on Root Cause analysis, Diagnosis, and Solutioning. Proven records on latest technologies AI, Data, Integrations, and cross technologies. Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. 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Analyzing customer configurations to resolve and or work around set up issues Provide significant transfer of UKG product knowledge to UKG customer Developing and documenting best practices Adhere to UKG rules of engagement Complete and submit in a timely manner all related business expenses and time/attendance bookings Minimum of 5 years of experience working with client/server and/or Web Based technologies. Minimum 2-3 years of experience implementing Cloud based HCM or WFM solutions Excellent technical understanding of Operating Systems, networking technologies, software applications and communication protocols. 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Analyse requirements and creating documentation, diagrams and feature specifications Leading workshops and sessions to drive informed decision making and gather requirements Advise customers on system configuration, industry specific features and system processes and procedures Work with product management, clients and peers to suggest ideas for the improvement of the solutions and outcomes At least 5 years of experience in the delivery and implementation of UKG solutions A thorough understanding of business, process design and technology relating to workforce management Broad knowledge of labour management, rostering, HR / Payroll, ERP, or similar domain product/systems Bachelor's Degree or equivalent", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381752152", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893378631668, "name": "Principal Software Engineer", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1747153750, "t_create": 1728157873, "ats_job_id": "951ac0fb-b6ca-4e4a-9daf-84a063f1e4d4", "display_job_id": "PRINC009194", "type": "ATS", "id_locale": "PRINC009194-en", "job_description": "Creating Functional requirement document enlisting detailed user stories and use cases Coming up with detailed technical test cases for functional requirements in close collaboration with business analyst Helping Architects in preparing the design document and recommendations for optimal solution approach Coding, testing and deploying the Boomi interfaces Coding, testing and deploying the Activiti BPM workflows Creating Groovy scripts to be used in Boomi integrations and Activiti workflows Creating automated test scripts to test Boomi iPacks Working closely with developers to resolve technical issues in Boomi, Groovy and Activiti Owning technical delivery for assigned projects to deliver within timelines and with good quality", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378631668", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381153884, "name": "Principal Integration Consultant", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1747152220, "t_create": 1742916020, "ats_job_id": "2c44d444-a6c7-4e7d-b2f4-fee45dee3abf", "display_job_id": "PRINC012516", "type": "ATS", "id_locale": "PRINC012516-en", "job_description": "Performance is typically measured by delivery of agreed-to solutions within budgeted hours. Work closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budget Manage integration timelines including but not limited to notifying clients of changes to task dates or assigned resources Provide highest level support to team members for customer escalations and removing technical barriers Ability to communicate clearly Ability to assess, design, and develop integration meeting customer requirements Ability to assist Sales, Presales, or Services teams with integration discovery and scoping 8 plus years of experience in a Professional Services consulting environment Boomi Integration Platform proficiency Demonstrated communication skills - written and verbal (internal and external facing) Experience in database querying, programming and web services, web transfer methods, file management, and cloud technology Experience with Enterprise and Complex customers typically with multiple phase and regions or countries Demonstrated experience in specialized functional areas (HRIS, Benefits, HR, Payroll, Workforce Management, etc.) Knowledge of HRIS Vendors such as ADP, Workday, UltiPro, Ceridian, SAP Success Factors, Oracle HCM, Oracle Peoplesoft, etc. UKG Products (Pro, Dimensions, Ready) Development languages (.NET, Java, JavaScript, JSON, SQL) Development tools (source control, defect tracking tools, Postman, etc.) Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381153884", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381243495, "name": "Lead Data Scientist- Lowell Hybrid", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1747147678, "t_create": 1743530710, "ats_job_id": "e8b27f1e-5168-497e-a714-f14b48334973", "display_job_id": "LEADD012795", "type": "ATS", "id_locale": "LEADD012795-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team Our Customer Value Advisory organization at UKG is on a mission to help our customers discover and realize quantifiable value from their investments in UKG solutions. Within this group, the Data Science team serves as both technical experts and data innovators, creating data-driven insights and tools that differentiate UKG in the market. We blend deep domain knowledge of Workforce Management (WFM) and Human Capital Management (HCM) with advanced analytics and machine learning to: Enable our UKG colleagues to demonstrate ROI and business impact using real customer data. Build datasets and models that unlock meaningful benchmarks for customers across industries. Collaborate with Product teams to integrate data insights directly into our solutions. Partner with Sales and Go-to-Market leadership on high-visibility, strategic accounts, and industry thought leadership opportunities. Balanced Focus: Expect a mix of technical deep-dives and big-picture thinking. Our culture values innovation and precision in data science, as well as understanding the broader business context. We love solving complex technical problems and seeing how those solutions drive customer success. Our Data Science team is essential in establishing and expanding UKG's data moat, leveraging UKG's unique market position to develop powerful data-driven insights that set us apart from competitors. About the Role As a Lead Data Scientist in the Customer Value Advisory organization, you'll be the primary driver of our data initiatives, ensuring that UKG remains at the forefront of analytics innovation in WFM and HCM. In this role, you will: Design and build data pipelines and predictive models using Python, SQL (BigQuery), and the latest AI models with Google Cloud Platform. Engineer new data sources by collaborating cross-functionally to identify, ingest, and unify multiple datasets, unlocking advanced analytics and deep customer insights. Create and refine machine learning and AI models that power real-world applications such as customer churn prediction, ROI modeling, and market benchmarking. Lead projects end-to-end by defining objectives, managing timelines, and delivering robust solutions that demonstrate tangible value for our customers and internal stakeholders. Mentor and guide other data scientists, sharing best practices in coding, model development, and stakeholder engagement. Collaborate and consult with Value Consultants, Sales Engineers, and other Go-to-Market teams to ensure our data products accurately showcase the business value of UKG's offerings. Provide expert support for strategic and ad hoc deal requests, including high-visibility presentations and direct or indirect customer-facing engagements. Technical & Business Balance: Comfortable building technical solutions (writing code, querying databases) and interpreting the results for a business audience. You can think through the technical details while keeping in mind the bigger picture and business value. About You Basic Qualifications Undergraduate degree in a technical or quantitative field (e.g., Engineering, Computer Science, Mathematics, Physics) or equivalent experience. 5+ years Proven experience in data engineering, data science, or a related discipline, with a track record of building, deploying, and maintaining analytical pipelines and predictive models. 3+ years Proven Proficiency in SQL and Python for data manipulation, transformation, modeling. Preferred Qualifications Experience with cloud platforms such as Google Cloud Platform (GCP) (or AWS, Azure, etc.) for data warehousing, model deployment, or analytics at scale. Familiarity with advanced AI/ML concepts, including NLP or generative AI. Exposure to real-world data projects (SaaS, HR, or workforce management environments is a plus). Leadership or mentorship background, guiding junior data scientists on project deliverables and professional development. Strong communication skills for explaining technical concepts and analytical insights to both business and technical stakeholders. Passion for WFM/HCM and a desire to leverage data science to drive measurable business outcomes. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The pay range for this position is $126,300.00 to $181,550.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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This individual will demonstrate the ability to work collaboratively across all relevant UKG functions and departments, such as with senior leadership, product development, marketing, and sales, ensuring that current workforce challenges and future healthcare trends are translated in UKG's solutions. This position requires a flexible and innovative style to meet demands from across UKG, including deadline and budget requirements. The CNE maintains an executive presence at national industry meetings, events, and committees as UKG's key healthcare spokesperson. Master's degree or higher in a healthcare-related field, such as nursing, informatics, healthcare administration, or business A current RN License A minimum of 7-10 years of experience in healthcare senior management and workforce operations, including developing and understanding the business case for using technology solutions in workforce management. 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