customer delivery implementation services jobs in united states

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Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Work with purpose -- whatever your purpose You're here for more than a job. You want work with purpose, right? At UKG, an HR technology company, we support whatever makes you feel most alive, both in and out of the workplace. What makes us feel most alive? In the Creative Experiences team it's putting creative, strategic, and thought-provoking work out into the world (that helps grow our business). Does a blank page excite you? Do you get an adrenalin rush after a great presentation? Same. We want to chat. Your purpose is our inspiration -- because our purpose is people. About Us: As part of the Creative Experiences Inhouse Agency, the Senior Manager, Creative and Brand Writing plays a pivotal role, emphasizing exceptional creativity and leadership. This position requires strong conceptual skills to develop impactful campaigns that uphold high standards of creativity, quality, and brand consistency. The ideal candidate possesses fluency in voice, tone, and messaging, paired with a keen aesthetic sense and storytelling expertise. They will inspire and guide creative teams, foster collaboration, and mentor staff to support professional growth. Exceptional communication, time management, and problem-solving abilities are essential, along with the capacity to manage multiple projects and adapt to evolving needs. Staying informed on industry trends is crucial to driving innovative, forward-thinking work. Description Develop and execute strategic, big idea campaigns that showcase exceptional creativity). Raise creative excellence standards by consistently delivering high-quality, innovative, and cohesive work. Craft precise and compelling messaging, leveraging expertise in voice, tone, and aesthetics. Exhibit impeccable storytelling and communication skills, clearly articulating visions and objectives. Lead and contribute to brainstorming sessions, actively driving idea generation and collaboration. Manage, mentor and inspire creative teams, fostering collaboration, professional growth, and positivity. Cultivate strong relationships across stakeholders, the creative department, and direct reports. Deliver presentations effectively, clearly conveying ideas and strategies. Solve problems with agility, balancing innovative thinking with practical solutions. Manage multiple projects efficiently, ensuring deadlines and priorities are met. Adapt to changing needs, taking on diverse duties as required to support project success. Stay ahead of trends, leveraging industry, cultural, and technological insights to inspire innovation. Basic Qualifications 10+ years professional experience as a copywriter, at an agency or in-house 5+ years' experience leading a team of creatives Portfolio featuring a wide range of conceptual and strategic creative work is required Experience in creative conceptual development, brand strategy, advertising, marketing, innovation, and corporate identity Excellent presentation skills Outstanding organizational, detail, and time management skills Ability to manage multiple projects and prioritize according to changing deadlines Proven ability to proactively solve creative challenges, self-motivate, and work both independently and collaboratively. Excellent management skills and strong leadership potential Ability to professionally engage with, take and give feedback from stakeholders and reports Preferred Qualifications: Bachelor's degree in writing, English, or related field Strong interpersonal and communication skills Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $126,300.00 to $181,550.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Experience in partner negotiations, particularly in fintech, HCM, or embedded services. 8+ years of experience in strategic partnerships, business development, or partner management, supporting a partner network and driving strategic initiatives. Minimum of 2 years working in HCM, WFM, or financial services ecosystems. Proven track record of managing cross-functional projects involving product, sales, marketing, legal, and technology teams. Demonstrated ability to analyze program performance using both qualitative and quantitative data. Bachelor's degree or equivalent work experience. Experience influencing global product and go-to-market strategy. Strong background in managing relationships with Carrier, Broker, and Health & Wellbeing (H&W) partners. Ability to define partnership requirements, aggregate feedback, and explore new strategic opportunities. Experience coordinating joint sales activities and driving new business opportunities with key partners. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Role The UKG Pro HR Product team is looking for an experienced Product Manager to join our product team. As a Principal Product Manager, you will be responsible for our product plans to drive innovative business strategy and execution of key solutions for UKG's HR solution. In this role, you will work with a highly skilled, diverse group of people across the company and globe to address our top customer needs. Qualified candidates are highly motivated, innovative and solution-driven with experience in defining and delivering forward-thinking end-to-end solutions across the entire suite. Ideal candidates have experience working closely with product and engineering leaders and teams, enabling the development of enterprise-level solutions to support high scale, multi-tenant, software as a service product suite. Responsibilities Will Include \\- Partnering with our other product leaders, product marketing, user experience design, research, engineering, architecture, customer support, etc. to build, test, and deliver new product experiences for our customers \\- Aligning functionality to business goals with measurable business impact \\- Setting the vision and strategy for your products and services that serve both external and internal customers across different business verticals \\- Exhibiting abundant imagination, but also ruthlessly prioritizing. (Saying \"No\" isn't difficult for you.) \\- Being able to go deep into both technical huddles with engineers/architects and lead/participate in strategic discussions with executives \\- Managing competing priorities with consistency and transparency \\- Successfully collaborating with partners throughout the company to ensure success \\- Ability to understand competitor offerings and work to provide a solution that is a clear differentiator Minimum Required Qualifications \\- Bachelor's Degree in a business discipline or equivalent combination of education and experience \\- 7+ years in product management at a technology-driven organization, ideally in a global environment Preferred -You have previous experience in the HCM technology- You're an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach -You have a history of listening to customers, understanding their needs and creating improvements to meet those needs -You have a strong track record of shaping and executing strategy for products through a roadmap and tight collaboration with engineering -You learn new technologies quickly and can comfortably and effectively discuss the tradeoffs and benefits of various approaches with your product/engineering peers -You're committed to collaboration and can work well with other business units to build iterative solutions that continuously deliver value -You are passionate about product management as a practice -You are a firm believer in a growth-based change mindset Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $142,100.00 to $204,200.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose \u2014 people \u2014then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. We are looking for a Senior Software Engineer to join our dynamic team. This role provides an opportunity to lead projects and contribute to high-impact software solutions that are used by enterprises and users worldwide. As a Senior Software Engineer, you will be responsible for the design, development, testing, deployment, and maintenance of complex software systems, as well as mentoring junior engineers. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges. Our team is looking for strong talent with expertise in the following areas: Front End UI Engineer (UI/UX design principles, responsive design, JavaScript frameworks) DevOps Engineer (CI/CD Pipelines, IAC proficiency, Containerization/Orchestration, Cloud Platforms) Back End Engineer (API Development, Database Management, Security Practices, Message Queuing) AI/ML Engineer (Machine Learning Frameworks, Data Processing, Algorithm Development, Big Data Technologies, Domain Knowledge) About the role: Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Technical Leadership: Contribute to the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Project Management: Manage execution and delivery of features and projects, negotiating project priorities and deadlines, ensuring successful and timely completion, with quality. Architectural Design: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other developers, provide feedback and maintain a high bar of technical excellence to ensure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using, tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action providing recommendations to optimize performance. Conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, contributing to training materials. About you, Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 4+ years of professional software development experience. Deep expertise in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Extensive experience with software development practices and design patterns. Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA. Understanding of cloud technologies and DevOps principles. Preferred Qualifications: Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Familiarity with developing accessible technologies. Dedicated to diversity and inclusion initiatives. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. USA Pay Transparency: The pay range for this position is $99,8000 to $143,450, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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