customer delivery implementation services jobs in united states

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Attend client kick-off meetings as directed Provide product and subject matter expertise to clients Effectively implement change control and escalate major scope changes to the client following standard implementation methodology Provide accurate and timely information regarding project status Validate data conversion Adhere to federal and state guidelines when handling garnishment data Participate in parallel cycles Assist with preparation of turn-over documentation Garnishment order expertise and demonstrated understanding of the industry-specific best practices. Other Special projects or tasks assigned by Management. Knowledge of interpreting, entering, and paying withholding orders including, but not limited to garnishments, child supports, student loans, and federal and state tax levies Proficiency with Microsoft Office applications: Word, PowerPoint, Excel, Outlook Must be able to manage assigned work in an organized, proactive, and independent manner to meet all required time frames and commitments Excellent analytical ability within a high transaction volume environment Experience with handling a large volume of garnishments in a payroll processing environment Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages Assists with related special projects as required Overtime may be required during any calendar quarter Associate degree (A.A.) or equivalent, five to seven years related experience, or equivalent combination of education and experience Working knowledge of UKG Pro is a plus Exposure to Canadian payroll procedures a plus Minimum 2 years of experience installing and implementing accounting, payroll and/or HRIS software systems SQL, Oracle, UKG Pro, Cognos, People Soft, Report Smith, Crystal Reports, Data Mapping Strong abilities for encouraging collaboration, promoting the flow of information among all participants and providing clear direction on how to meet goals. Foresees potential problems and takes corrective action to ensure achievement of goals. Provides clear direction to the customer and determines if change in approach is needed to accomplish goals. Ability to handle multiple tasks under tight deadlines Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities simultaneously Excels in a fast paced and evolving environment Looks for new and creative ways to solve problems or improve processes Ability to deal effectively with a diversity of individuals at all organizational levels Process oriented", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382167552", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382290151, "name": "Human Resources Services Coordinator", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States"], "hot": 0, "department": "Administrative/Support", "business_unit": "Administrative/Support", "t_update": 1749839142, "t_create": 1746595407, "ats_job_id": "5a9c1a7a-e840-43cf-9863-5e2453bbf90c", "display_job_id": "HUMAN013533", "type": "ATS", "id_locale": "HUMAN013533-en", "job_description": "Support a Cloud-Based Enterprise application Work with a highly engaged and collaborative team Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction Provide support to customers by serving as the first point-of-contact to their employees Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system Ask relevant questions to define the root cause of a problem and generate solutions Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications Assist employees with Annual Enrollment related questions Assist employees with questions related to Payroll and Taxes Acquire and expand knowledge of product offerings, support policies and methods of support delivery Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels Maintain discretion and professionalism with team members and customers Resolve issues by making quality decisions Strong verbal and written communication skills with demonstrated ability to communicate effectively Experience with large corporate payroll processing or benefits administration Fluent in Spanish and/or French Canadian", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382290151", "isPrivate": false, "latlongs": "34.0753762,-84.2940899"}, {"id": 893382248317, "name": "Customer Experience Strategy Lead", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1749839555, "t_create": 1746417080, "ats_job_id": "dbe40376-2ab3-4c5f-8ef4-87b2ec4be626", "display_job_id": "LEADC013472", "type": "ATS", "id_locale": "LEADC013472-en", "job_description": "Strategy Development: Lead the creation and implementation of customer experience marketing strategies that align with customer facing stakeholder processes. Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. Passionate about delivering exceptional customer experiences and fostering customer loyalty.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248317", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382594406, "name": "Integration Consultant", "location": "Indianapolis,IN,United States", "locations": ["Indianapolis,IN,United States", "Atlanta,GA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749819979, "t_create": 1748528304, "ats_job_id": "ba3c15f8-77c5-4e4e-a398-2cf16a323c6b", "display_job_id": "INTEG013941", "type": "ATS", "id_locale": "INTEG013941-en", "job_description": "Performance is typically measured by delivery of agreed-to solutions within budgeted hours. 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Creative & Brand Writing", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1749826481, "t_create": 1744739121, "ats_job_id": "25725837-c125-48de-bd61-0b5ff34186c3", "display_job_id": "SRMGR013095", "type": "ATS", "id_locale": "SRMGR013095-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Work with purpose -- whatever your purpose You're here for more than a job. You want work with purpose, right? At UKG, an HR technology company, we support whatever makes you feel most alive, both in and out of the workplace. What makes us feel most alive? In the Creative Experiences team it's putting creative, strategic, and thought-provoking work out into the world (that helps grow our business). Does a blank page excite you? Do you get an adrenalin rush after a great presentation? Same. We want to chat. Your purpose is our inspiration -- because our purpose is people. About Us: As part of the Creative Experiences Inhouse Agency, the Senior Manager, Creative and Brand Writing plays a pivotal role, emphasizing exceptional creativity and leadership. This position requires strong conceptual skills to develop impactful campaigns that uphold high standards of creativity, quality, and brand consistency. The ideal candidate possesses fluency in voice, tone, and messaging, paired with a keen aesthetic sense and storytelling expertise. They will inspire and guide creative teams, foster collaboration, and mentor staff to support professional growth. Exceptional communication, time management, and problem-solving abilities are essential, along with the capacity to manage multiple projects and adapt to evolving needs. Staying informed on industry trends is crucial to driving innovative, forward-thinking work. Description Develop and execute strategic, big idea campaigns that showcase exceptional creativity). Raise creative excellence standards by consistently delivering high-quality, innovative, and cohesive work. Craft precise and compelling messaging, leveraging expertise in voice, tone, and aesthetics. Exhibit impeccable storytelling and communication skills, clearly articulating visions and objectives. Lead and contribute to brainstorming sessions, actively driving idea generation and collaboration. Manage, mentor and inspire creative teams, fostering collaboration, professional growth, and positivity. Cultivate strong relationships across stakeholders, the creative department, and direct reports. Deliver presentations effectively, clearly conveying ideas and strategies. Solve problems with agility, balancing innovative thinking with practical solutions. Manage multiple projects efficiently, ensuring deadlines and priorities are met. Adapt to changing needs, taking on diverse duties as required to support project success. Stay ahead of trends, leveraging industry, cultural, and technological insights to inspire innovation. Basic Qualifications 10+ years professional experience as a copywriter, at an agency or in-house 5+ years' experience leading a team of creatives Portfolio featuring a wide range of conceptual and strategic creative work is required Experience in creative conceptual development, brand strategy, advertising, marketing, innovation, and corporate identity Excellent presentation skills Outstanding organizational, detail, and time management skills Ability to manage multiple projects and prioritize according to changing deadlines Proven ability to proactively solve creative challenges, self-motivate, and work both independently and collaboratively. Excellent management skills and strong leadership potential Ability to professionally engage with, take and give feedback from stakeholders and reports Preferred Qualifications: Bachelor's degree in writing, English, or related field Strong interpersonal and communication skills Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $126,300.00 to $181,550.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381550544", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381407003, "name": "Mgr. Technical Support Engineering", "location": "Atlanta,GA,United States", "locations": ["Atlanta,GA,United States", "Maitland,FL,United States", "Weston,FL,United States", "Lowell,MA,United States", "Alpharetta,GA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749834297, "t_create": 1744217507, "ats_job_id": "58cd1db0-b7de-4249-83be-636173c179c9", "display_job_id": "MGRTE012976", "type": "ATS", "id_locale": "MGRTE012976-en", "job_description": "Lead and guide a team of highly engaged technical support individuals tasked with providing technical support to our UKG customers. Develop strategies, operating plans and manage the execution within the support team to provide consistently high-quality service which drives customer success Provide guidance to your team on operational or technical challenges and interface effectively with other technical teams and with customers directly to provide total customer satisfaction Proficiently gather and analyze team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions, and predict future needs Identify and implement process improvements which increase team efficiency, effectiveness, and the customer experience Ensure that the your team documents, tracks, and manages all support requests, communications, and actions in the Salesforce CRM system Interact with Engineering and other technical teams & resources to facilitate complex issue resolution Ensure adherence to established support processes (e.g. case management, problem resolution, escalation) and best practices to ensure expedited resolution of issues and positive customer experiences Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results Provide leadership in resolving issues related to inter-departmental workflow and processes Meet or exceed the established service level objectives for the support teams Act as an escalation resource for customer and internal feedback pertaining to the team Participate in late & weekend shifts on a rotational basis Participation in on-call rotations is required to provide occasional after-hours support 3+ years leading technical resources in a technical support environment and driving strong results Knowledge of technical product support and the underlying technologies Experience documenting and implementing processes and procedures Knowledge of support tools for issue tracking and knowledge management Must be able to be in the office 3 days a week ( Atlanta GA, Maitland FL, Weston FL, Alpharetta GA, or Lowell MA) HR, Payroll, Time and Labor and/or HCM domain experience Experience managing successful remote support teams Excellent customer service skills and demonstrated track record in communicating with customers, instilling confidence, and building strong customer & internal partner relationships Strong leadership, teamwork, influencing, mentoring, and coaching skills Ability to multi-task and prioritize projects, time manage, and practice detail-oriented organizational skills BA/BS degree in Management, Information Technology, Computer Science, or a related technical discipline such as Engineering", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381407003", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893382458711, "name": "Principal Human Capital Management Overlay", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1749839245, "t_create": 1747369840, "ats_job_id": "08510b95-a407-4ddb-861b-739b23b7cf0f", "display_job_id": "PRINC013730", "type": "ATS", "id_locale": "PRINC013730-en", "job_description": "Deep Solution Expertise in a Sales Context: Strengthen and expand customer and prospect relationships through regular interactions, including face-to-face meetings, industry events, trade shows, and conferences related to ProHCM. Consultative Selling: Utilize consultative selling skills to understand customer business requirements and recommend UKG software solutions that meet their objectives. Customer Context and Use Case Expertise: Maintain a deep understanding of successful customer use cases to add trust and context to sales engagements. Industry Expertise: Maintain a deep understanding of the customer's industry to provide tailored solutions and support. Collaboration: Partner with GTM teams to create account strategies and identify revenue opportunities. Customer Advocacy: Advise, consult, and support customers on best practices in the utilization and expansion of UKG services. 7+ years of experience in Human Capital Management (HCM) in a customer-facing role such as Customer Account Manager, Industry Fellow, Value Engineer, or similar. 3+ years of experience directly supporting or advising field sales teams in a strategic advisory capacity. Proven track record of engaging with C-suite executives (e.g., CHRO, CFO, COO) in strategic discussions and solution alignment. Demonstrated ability to influence enterprise-level deals within various deal sizes Strong working knowledge of UKG ProHCM solutions, including core HR, talent, and workforce management modules. 2+ years of experience selling into or consulting within the Manufacturing,Healthcare or Retail industry. Demonstrated success in consultative selling, including discovery, solution mapping, and value articulation. Excellent verbal and written communication skills, with the ability to present to both technical and executive audiences. Deep industry knowledge with the ability to tailor messaging and solutions to specific verticals. 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Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction. Project & Program Management: Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Drive and Leverage cross-functional teams through strong communication and negotiation skills, effectively collaborating with stakeholders to for consensus and alignment on objectives, scope, and deliverables, and consistently advocating for the best interests of the organization while maintaining positive relationships. Technical Acumen: Apply your experience with software development processes to guide project planning and execution, ensuring adherence to best practices and standards. Reporting & Management: Develop, Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles. Stakeholder Communication: Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations. Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them. Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices. Timely Delivery with Quality: Managing cross-team dependencies and ensuring that deliverables meet quality standards and align with committed timelines. Outcome Based Thinking: Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution. Service Ownership: Embrace all facets of program initiatives and take ownership from inception to completion. FedRAMP Compliance: Oversee the deployment and integration of FedRAMP authorized tools within the program framework. Ensure these tools meet compliance standards and FedRAMP security controls. Collaborate with technical teams to configure, deploy tools and resolve dependencies adhering to established timelines. Ensure all project activities align with FedRAMP requirements, including security assessments, documentation, and continuous monitoring. Coordinate with compliance teams to maintain adherence to FedRAMP standards and facilitate audits and gap mitigations. Bachelor's degree in Computer Science, Engineering, or a related field 5 to 8 years' experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects. Flexibility to adapt work schedule to work across multiple timezones as needed Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships. Cross-functional team experience and strong business acumen Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously. Good understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps. Able to perform in a hybrid-office role, requiring three or more days per week in the office Technical and business familiarities with JIRA, Confluence, and Azure DevOps Assess project velocity and keep project on track with an excellent communication cadence Experience creating project plans and reporting status to leadership Master's degree in Computer Science, Engineering, or a related field Experience with large-scale SaaS-based environments. Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback Experience with JIRA, Confluence, PowerBI and Azure DevOps Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM Experience with FedRAMP compliance and implementation of FedRAMP authorized tools is preferred 15% Travel", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381389343", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893381646944, "name": "Chief Nurse Executive", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1749833518, "t_create": 1745000344, "ats_job_id": "2f391677-54e0-4a61-9f06-065917464ef9", "display_job_id": "HEALT013174", "type": "ATS", "id_locale": "HEALT013174-en", "job_description": "As an individual contributor, this candidate possesses excellent relationship and verbal and written communication skills. This individual will demonstrate the ability to work collaboratively across all relevant UKG functions and departments, such as with senior leadership, product development, marketing, and sales, ensuring that current workforce challenges and future healthcare trends are translated in UKG's solutions. This position requires a flexible and innovative style to meet demands from across UKG, including deadline and budget requirements. The CNE maintains an executive presence at national industry meetings, events, and committees as UKG's key healthcare spokesperson. Master's degree or higher in a healthcare-related field, such as nursing, informatics, healthcare administration, or business A current RN License A minimum of 7-10 years of experience in healthcare senior management and workforce operations, including developing and understanding the business case for using technology solutions in workforce management. Is able to articulate an appreciation for the criticality of data and the capabilities that technology offers to streamline and automate healthcare functions, creating a positive ROI for UKG customers. A creative and visionary mindset that understands healthcare workforce challenges and trends as well as how innovative technology solutions can help to address them A strategic thinker with demonstrated experience in developing, executing, and monitoring a long-term strategic plan Ability to influence others and develop meaningful relationships with senior leaders across the healthcare industry, including UKG customers, healthcare senior leaders, association leaders, and other industry partners A team player, capable of thriving in highly collaborative and cross-functional settings, sometimes taking the lead, sometimes following another leader Demonstrated strong written and verbal communications skills, such as through previous professional presentations, published articles, proposals, white papers and/or case studies A passion for industries and the workforce Excellent political and business judgment Strong reputation for ethical conduct and unquestionable integrity Team player capable of performing independently Strategic thinker with demonstrated skills to swiftly execute Demonstrated success in aligning with business needs with compelling HCM solutions The ability to understand how software can generate ROI for our customers The ability to understand how product features address industry challenges Influences internal/ external business and/or regulatory issues; makes decisions that have significant impact on UKG and/or the UKG's existing customers and prospective customers.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381646944", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382694041, "name": "VP, IT GTM Business Applications", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Information Technology", "business_unit": "Information Technology", "t_update": 1749838873, "t_create": 1748999733, "ats_job_id": "0f5c3fea-42ea-4dcb-b887-14960851fe38", "display_job_id": "VPBUS014020", "type": "ATS", "id_locale": "VPBUS014020-en", "job_description": "Company Overview\u00a0 With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you. About the Role: The leader of GTM Business Applications is a key IT leadership role, responsible to lead the digital and technology strategy, architecture, implementation, and execution across the global sales, marketing, and renewals organizations. This senior leadership role serves as the  bridge between business and technology,  enabling scalable, data-driven Go-to-Market solutions through modern platforms and processes, and ensure the delivery of exceptional IT solutions across all regions. Your Responsibilities: Strategic Leadership Develop and execute a comprehensive IT strategy aligned with go-to-market objectives and overall business goals. Partner with GTM leadership (Sales and Marketing) to understand business requirements and translate them into technology solutions. Establish technology roadmaps that support scalable growth and operational excellence. Executive presence and acumen for navigating strategic discussions with executive business leadership. Ability to bring insight, best practices, and feedback to strategic discussions. Technology Solutions &amp; Execution: Focus on \u2018Simplify \u2013 Standardize \u2013 Scale\u2019 to drive technology solutions that enable flexibility, nimbleness and scale for the business. Drive technology architecture and implementation of core GTM, sales, and marketing platforms (CRM, CPQ, MarTech, etc.) Champion innovation through the evaluation and adoption of  AI/ML, PLG tools, and automation  within the GTM tech stack. Lead the modernization of the application portfolio ensuring it is scalable and meets the evolving needs of the industry and business. Deliver high-quality and impactful launches working cross-functionally across teams and ensure seamless integration across all products. Digital Transformation Leadership Spearhead the digital transformation initiatives that enhance operational effectiveness and drive revenue growth Lead the transition from legacy systems to modern, cloud-native architectures Drive the implementation of emerging technologies (AI, ML, automation) Develop digital roadmaps that create competitive advantage Integrations, Data &amp; Architecture Seamless integration between GTM systems and enterprise applications. Design scalable architectures that seamlessly integrates mergers and acquisitions. Evaluate, select, and implement new technologies that enhance GTM effectiveness. Champion data-driven decision-making balancing innovation with standardization. Ensure  data integrity, security, reporting consistency,  and compliance across GTM systems. Change Management &amp; Adoption Lead organizational change management for new technology implementations Drive technology adoption through training and enablement programs and create feedback loops for continuous improvement. Foster a culture of innovation and continuous improvement. Encourage creativity and support initiatives that drive change and enhance business outcomes. Planning &amp; Portfolio Management Manage technology roadmaps and investments aligned with business priorities. Prioritize investments based on business impact and strategic alignment Balance immediate needs with long-term platform investments. Track and report on value realization from technology investments. Stakeholder Partnership: Partner with Sales, Marketing, and GTM leadership to  define and deliver  the GTM systems roadmap aligned with business priorities. Build and maintain strong trusted relationships with key stakeholders, customers, and internal teams. Represent the company at industry events and forums. Proactively identify opportunities to leverage technology to improve effectiveness, productivity, and engagement. Ability to effectively articulate the right message to the right audience from the C-suite to individual team members. Governance &amp; Operational Excellence: Establish and enforce IT governance processes ensuring compliance with security, data privacy, and other relevant regulations. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required. Fosters a culture of continuous improvement to improve quality, efficiency and standards across IT services. Manage and monitor application risks, vulnerabilities, performance and identify areas for optimization. Team &amp; Talent Leadership Drive agile transformation in technology delivery processes Lead, mentor, and manage a diverse team of IT and technology professionals, fostering a culture of high performance, accountability, and innovation. Foster a culture of innovation, collaboration, business centricity, customer obsession and continuous improvement. Ensure the continuous development of team members by providing leadership training, career development, and succession planning. About You: 15+ years of IT leadership experience, with at least 5 years supporting GTM or revenue-facing functions. Proven experience leading Salesforce CRM, CPQ (e.g., Apttus, Salesforce CPQ), and Marketing Automation ecosystems. Experience in Q2C transformation, PLG infrastructure, or customer experience platforms is highly preferred. Strong understanding of business processes across sales, marketing, customer success, and revenue operations. Excellent stakeholder management skills with a track record of driving business-aligned technology outcomes. Bachelor\u2019s degree in computer science, Engineering, or Business. Business-first mindset with a passion for operational efficiency and experience. Ability to operate at both strategic and executional levels. Basic Qualifications: 15+ years of IT leadership experience Bachelor's Degree Where we\u2019re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $227k to $327k, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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