customer delivery implementation services jobs in UKG

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Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives Planning and driving delivery of IT project using software project management methodologies and tools. Identify key requirements for cross-functional teams and external vendors. Work with other managers to identify risks and opportunities across multiple functions within the organization. Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders. Track & Reporting on budget, milestones, revenue forecasting, invoicing, timesheets. Onboarding & Offboarding of team members on need upon basis. Help facilitation of meetings & minuting. Help set up standards, templates, tools, and procedures for smooth project delivery. Ensure all members of the project follow all relevant policies and procedures relating to the project. Manage Project Repository/Collaboration Portal. Set up and control of the project Library, SharePoint, Confluence and Jira. Bachelor's or master's degree in related field. 7+ years of experience in IT project management role, preferably in program management. Experience in project planning documentation like creating Gantt chart, Kanban board, SWOT. Experience in PMO role. Knowledge of Gen AI and ML models. Have managed gen AI project in the past. Professional certification in PMP/PRINCE2/SCRUM will be good to have. Exceptional skills in analysis, time management and facilitation. Experience in managing stakeholders. Outstanding knowledge of change management principles and performance evaluation processes. Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation. Strong decision making, problem-solving, analysis, task and time management skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382545534", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893380648015, "name": "Mgr. Professional Services Consulting (HCM Implementation)", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751390313, "t_create": 1741013117, "ats_job_id": "5a874c31-ff28-46ac-b286-f5968a65d606", "display_job_id": "MGRPR012032", "type": "ATS", "id_locale": "MGRPR012032-en", "job_description": "Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless \"follow the sun\" implementation methodology. Bachelor's Degree in a Technical Field; MBA Desired. 10-12 Years of Work Experience; People Management Preferred. Ambitious Experienced Professional Services Leader with proven Skills. Strong Project Management Skills and Enterprise Software Experience. Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management. Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers. Demonstrated Experience in Selling Services as part of an Enterprise Software Company.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380648015", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381178793, "name": "Sr Data Services Consultant (US Payroll Implementation)", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1751566080, "t_create": 1743102250, "ats_job_id": "b233f13b-4854-4661-a01e-39163835cf13", "display_job_id": "SRDAT012646", "type": "ATS", "id_locale": "SRDAT012646-en", "job_description": "Individuals looking to be a part of our talented team should possess the following: Self-starter able to work with minimal supervision End to end processing of US Payroll Ability to see the big picture and align daily tasks with our broader strategy Proficient in Microsoft Excel Baseline understanding of U.S. W2 and/or U.S. tax reports (941 reporting) 5+ years of professional experience in a functional or technical role implementing or supporting a UKG product Baseline competency level of UKG Ready payroll module and/or Check history process Experience providing coaching and mentoring to peer groups/persons Clear and concise in communicating information Must be consultative, organized, detail-oriented, accurate, and responsive Ability to work independently, balancing multiple priorities to drive results Stays current on all new product capabilities and understand how to use them Ability to work independently and balance multiple priorities Driven to present solutions, not just problems Ability to work independently, participate in teams, and assist others as needed Ability to understand current business state, immediate issues Ability to influence teams to keep the overall internal/external customer experience forefront Open to implementing and following new ideas in an evolving role. Ability to work in a business required shift (11:30 AM to 8:30 PM IST)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381178793", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893382873528, "name": "Sr Data Services Consultant", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1751550823, "t_create": 1750069022, "ats_job_id": "8b9e708a-18b4-4b82-bdf2-d8abcc75c68e", "display_job_id": "SRDAT014310", "type": "ATS", "id_locale": "SRDAT014310-en", "job_description": "Deliver data consulting services to our customers. Utilize available ETL tool to extract and convert data from source system reports. Interpret, validate, and convert data from source system(s) to target system including demographic data, taxation, benefits, payroll balances, additional tables, contacts, dependents, beneficiaries. Extract, validate, convert, reconcile and load US People and Payroll data into HCM software through backend. Perform balancing of payroll data based on earning, deduction and tax codes. Reconciling the opening balances data to be loaded with the original source to ensure that all information has been accurately transferred and that there is no missing information. Utilize available data conversion tools, SQL queries, templates, and documentation to promote efficiency and standardization in compliance with approved data conversion methodology Proactively communicate with peers, internal teams, and customers to keep them apprised of project status and ensure they are on track with assigned responsibilities and project timeline and effectively implement change-control Create required post conversion documents including Issues and Assumptions and Tax Verification Schedule and successfully complete multiple projects within the timeline required Provide input on data conversion methodology and process improvements Provide support to peers (e.g., mentoring, knowledge transfer) including developing and delivering knowledge transfer sessions on new tools and processes as needed/requested Successfully assist or shadow System Consultant on implementation projects in order to gain a better understanding of system configuration and apply that knowledge to add more value during the data conversion process BE/B Tech or Master's in related field 2+ years of experience working on US Payroll and 4+ years of experience in SQL Database, Programming, and Transact SQL Experience working in project teams along with strong SQL skills and Knowledge of any ETL tool Good to have prior experience with US Payroll and any Human Capital Management Software Prior consulting experience, customer-focused, positive and professional attitude along with strong communication and interpersonal skills Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation. Strong decision making, problem-solving, analysis, task and time management skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382873528", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381186289, "name": "Dir. Professional Services Consulting", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1751351859, "t_create": 1743145182, "ats_job_id": "b231a69b-abfd-4673-94c7-92c75b0001c3", "display_job_id": "DIRPR012676", "type": "ATS", "id_locale": "DIRPR012676-en", "job_description": "- Direct reports include functional managers and an indirect staff of over 40 employees. - Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. Delegates tasks and assignments to appropriate subordinates and monitors progress. - Gives significant input into strategic and tactical decisions related to the functional discipline - Solves multiple problems involving complex technical and managerial issues involving functional discipline and across multiple disciplines. - Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution - Interacts with senior management (VP/Director level) in sales, engineering, and support. Represents UKG to these customers and has authority to commit significant company resources in these interactions. - Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs. - Develops staffing strategies. Recruits and hires staff. Establishes individual performance goals and priorities. Reviews performance against goals. - Minimum 15 years technical and consulting management experience (3-5 years at Director level) in a high-volume customer focused environment, preferred. - Minimum 5 years' experience in HR, Payroll and/or Time and Labor domains, preferred. - Proven results in improving customer satisfaction, driving delivery timelines, employee engagement and team productivity. - Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. - Serves as the point of escalation as needed. Responsible for negotiating and resolving escalated issues that arise during the implementation - Proven experience in creating an employee & customer centric culture. - Excellent interpersonal, motivational, and managerial skills with an indirect staff of over 40 employees. Ability to manage conflict situations constructively. - Professional communication skills, both written and verbal. - Ability to multitask and prioritize projects, time manage, and practice detail oriented organizational skills. - Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates. - Experience preparing and writing demonstrations, proposals, policies, procedures, job descriptions, and schedules. Use of good judgment and a sense of urgency in the decision-making process when assessing problems/situations. - Ability to deal with ambiguity and change in all areas on a regular basis. - Strong decision-making and problem-solving skills and general business acumen", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381186289", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893379871902, "name": "Lead Data Services Consultant", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1751387504, "t_create": 1735190977, "ats_job_id": "6bf32cda-17b6-4388-8942-29d79ad31cef", "display_job_id": "LEADD010650", "type": "ATS", "id_locale": "LEADD010650-en", "job_description": "Deliver data consulting services to our customers. Utilize available ETL tool to extract and convert data from source system reports. Interpret, validate, and convert data from source system(s) to target system including demographic data, taxation, benefits, payroll balances, additional tables, contacts, dependents, beneficiaries. Extract, validate, convert, reconcile and load US People and Payroll data into HCM software through SQL stored procedures and backend. Perform balancing of payroll data based on earning, deduction and tax codes. Reconciling the opening balances data to be loaded with the original source to ensure that all information has been accurately transferred and that there is no missing information. Utilize available data conversion tools, SQL queries, templates, and documentation to promote efficiency and standardization in compliance with approved data conversion methodology Proactively communicate with peers, internal teams, and customers to keep them apprised of project status and ensure they are on track with assigned responsibilities and project timeline and effectively implement change-control Create required post conversion documents including Issues and Assumptions and Tax Verification Schedule and successfully complete multiple projects within the timeline required Provide input on data conversion methodology and process improvements Provide support to peers (e.g., mentoring, knowledge transfer) including developing and delivering knowledge transfer sessions on new tools and processes as needed/requested Successfully assist or shadow System Consultant on implementation projects in order to gain a better understanding of system configuration and apply that knowledge to add more value during the data conversion process BE/B Tech or Master's in related field 2+ years of experience working on US Payroll and 4+ years of experience in SQL Database, Programming, and Transact SQL Experience working in project teams along with strong SQL skills and Knowledge of any ETL tool Good to have prior experience with US Payroll and any Human Capital Management Software Prior consulting experience, customer-focused, positive and professional attitude along with strong communication and interpersonal skills Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation. Strong decision making, problem-solving, analysis, task and time management skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379871902", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893380648007, "name": "Mgr. Professional Services Consulting", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751484245, "t_create": 1741013612, "ats_job_id": "454c0ca5-c0d5-4910-9ca0-809bed2715db", "display_job_id": "MGRPR012033", "type": "ATS", "id_locale": "MGRPR012033-en", "job_description": "Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless \"follow the sun\" implementation methodology. Bachelor's Degree in a Technical Field; MBA Desired. 10-12 Years of Work Experience; People Management Preferred. Ambitious Experienced Professional Services Leader with proven Skills. Strong Project Management Skills and Enterprise Software Experience. Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management. Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers. Demonstrated Experience in Selling Services as part of an Enterprise Software Company.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380648007", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893383042972, "name": "Ass. Mgr. Partner Delivery Assurance", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1751577669, "t_create": 1750765343, "ats_job_id": "bf8a7686-7fb1-42a8-b4c1-cc3950631c4c", "display_job_id": "ASSMG014521", "type": "ATS", "id_locale": "ASSMG014521-en", "job_description": "Lead, coach, and develop a team of 5-8 Partner Delivery Managers. Foster a culture of accountability, collaboration, and continuous improvement. Set clear performance goals and provide regular feedback and mentorship. Oversee the execution of enablement strategies to ensure partners are equipped with the tools, training, and certifications needed for success. Collaborate with internal enablement teams to align on certification pathways. Build and maintain trusted relationships with key partners, acting as a strategic advisor and escalation point. Lead regular program health reviews to assess partner performance, identify risks, and drive resolution plans. Ensure adherence to project governance standards and delivery best practices across all partner engagements. Monitor KPIs and metrics to evaluate partner effectiveness and customer outcomes. Ensure partner delivered projects are seamlessly transitioned into the support organization once the customer is live, providing quality documentation in line with UKG standards to ensure customer success. Design and implement a Shared Services model to support partners within the UKG ecosystem. Define scalable processes and tools to ensure consistent support and delivery quality for all partners. Partner with internal teams to align on partner strategy and execution. Contribute to continuous improvement initiatives within the Partner Delivery organization. 5+ years of experience in partner management, professional services, or program delivery, with at least 2 years in a leadership role. Proven ability to lead and develop high-performing teams. Proficient in English, both verbal and written. This position is based in our Noida office location. Strong understanding of partner ecosystems, enablement strategies, and delivery governance. Familiarity with SaaS, HCM, or enterprise software solutions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383042972", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893380497731, "name": "Assoc Mgr. 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Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. 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