customer success jobs in alpharetta ga united states

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Track and report on key metrics such as renewal rates, sentiment, churn rates, and upsell opportunities for sales to engage Collaborate with cross-functional teams to streamline and enhance current Customer Success programs Assist in creating strategies for improving customer satisfactions and loyalty Communicate renewal insights and findings to key stakeholders and leadership Support procure to pay, budgeting, and resource planning Align and help manage territories for the CSM team during annual planning and ad-hoc onboarding territory planning Serve as the trusted advisor and go-to-resource for the Customer Success team for any questions relating to Salesforce, sales tools, and/or general ad-hoc requests Responsible for ensuring that Account data is accurate in Salesforce and other systems Direct liaison between CS and Salesforce Enablement team Create custom reports, dashboards, and fields to support CS Partner with Enablement team to build out and iterate upon Relationship Management New Hire Onboarding and Orientation Support Quarterly Business Review preparation and slideware Bachelor's degree in business administration, Finance, Data Analytics, or a related field 3-5+ years of experience supporting a Customer Success team with business analysis and project management Strong desire for business partnership and pursuing a goal of being a trusted business advisor to field leadership 3+ years' experience in Excel, Power BI, and Salesforce.com is required Proficient in Microsoft Office including PowerPoint and Word Knowledge of subscription management software (e.g., Gainsight) Excellent written and verbal communication, with active listening and summarization skills Ability to proactively influence, advise, and collaborate with teams Ability to work in a team environment and cross-functionally Highly self-motivated, analytical with demonstrated problem solving, and have sound business decision making skills in a fast-paced environment Ability to build credibility, trust, and rapport with stakeholders at all levels", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382715101", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381142660, "name": "Lead Customer Success Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752050386, "t_create": 1742840262, "ats_job_id": "32f3a8a4-48c2-479f-817b-fff6a7af9b93", "display_job_id": "LEADC012497", "type": "ATS", "id_locale": "LEADC012497-en", "job_description": "Relationship Management: o Oversees key stakeholder relationships for UKG's high-value Midmarket or Enterprise accounts o Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy and Sentiment: o Acts as the primary voice of the customer within UKG, driving significant improvements based on customer feedback. o Leads cross-functional teams to resolve escalated issues promptly. 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Bachelor's degree in Business, Marketing, or related field. 3-5 years of experience in customer success, account management, or related roles. 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Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. 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Customer Insights: Analyze customer data and behavior to identify opportunities for cross-selling and up-selling, leveraging insights to tailor marketing strategies. Campaign Management: Partner with Field/Demand team to develop and optimize marketing campaigns across various channels (email, social media, webinars, etc.) to promote additional products and services to existing customers. Collaboration: Work closely with sales, product management, and customer success teams to ensure alignment and integration of cross-sell and up-sell initiatives. Performance Tracking: Establish KPIs and metrics to measure the effectiveness of marketing programs, providing regular reports and insights to stakeholders. Content Creation: Collaborate with the content team to develop compelling marketing materials that effectively communicate the value of additional products and services. 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