customer success jobs in atlanta ga united states

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Abilities: o Ability to build and maintain relationships with key stakeholders. o Effective communication and advocacy for customer needs. o Ability to monitoring and analyze customer usage data and provide basic gap analysis. Education: Bachelor's degree in Business, Marketing, or related field Experience: Minimum of 2 years of experience in customer success, account management, or related roles Experience with CRM systems and customer success tools", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382695868", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382302274, "name": "Sr Mgr. Customer Marketing", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta, GA, USA", "Weston, FL", "Miami, FL, USA", "Fort Lauderdale, FL", "Boston, MA", "Alpharetta, GA"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1750109356, "t_create": 1746630248, "ats_job_id": "2f47c06b-2126-49eb-b1f3-912bdb1a0d65", "display_job_id": "SRMGR013552", "type": "ATS", "id_locale": "SRMGR013552-en", "job_description": "1. Customer Journey Definition: o Develop a cross functional customer journey vision that enhances the customer experience from onboarding to renewal and incorporates peak moments and the opportunity to differentiate to customer experience as part of UKG's message. o Collaborate with cross-functional teams to ensure seamless integration of customer touchpoints and communication strategies. o Translate customer experience into compelling input for sales materials. 2. Expansion and Renewal Programs: o Lead initiatives to identify cross-sell and upsell opportunities, increasing customer lifetime value that incorporates customer adoption as a driver for successful expansion. o Working with the Renewals team, develop and manage scalable renewal strategies to maintain high retention rates and minimize churn. o Collaborate with the events team to ensure content is engaging, relevant, and drives customer success. 3. Lifecycle Marketing Measurement: o Establish key performance indicators (KPIs) and metrics to measure the effectiveness of lifecycle marketing initiatives. o Utilize data-driven insights to optimize strategies and report on program performance to senior leadership. 4. 8+ years of experience in lifecycle marketing, customer success, or related roles. 5+ years in the B2B SaaS industry. 5+ years of leadership experience managing high-performing teams. Champion a customer-first mindset--advocate for the voice of the customer in every strategy, ensuring all lifecycle programs are rooted in empathy, value delivery, and long-term relationship building. Proven success in developing and executing lifecycle strategies that drive renewals and expansion. Strong understanding of customer journey mapping and experience design. Excellent communication and cross-functional collaboration skills. Data-driven mindset with experience using analytics to inform strategy. Proficiency with marketing automation platforms and CRM systems (e.g., Marketo, Salesforce). Passion for customer success and building long-term relationships.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382302274", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382248317, "name": "Customer Experience Strategy Lead", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1750042700, "t_create": 1746417080, "ats_job_id": "dbe40376-2ab3-4c5f-8ef4-87b2ec4be626", "display_job_id": "LEADC013472", "type": "ATS", "id_locale": "LEADC013472-en", "job_description": "Strategy Development: Lead the creation and implementation of customer experience marketing strategies that align with customer facing stakeholder processes. Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. Passionate about delivering exceptional customer experiences and fostering customer loyalty.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248317", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382248375, "name": "Customer Lifecycle Renewal Program Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1750127833, "t_create": 1746419416, "ats_job_id": "ac216943-9fb3-40a4-8463-9b103d5a2d01", "display_job_id": "CUSTO013474", "type": "ATS", "id_locale": "CUSTO013474-en", "job_description": "Program Development and Execution: Design and implement comprehensive marketing programs aimed at reducing customer churn and increasing renewals. Develop strategies to identify customers at risk of attrition and create targeted interventions to retain them. Create proactive programs that encourage customer engagement and actions associated with high retention rates. Assist Renewals team in creating communication and content to assure a smooth renewal experience Work closely with Sales, Renewals, Customer Success, Product Management, and Analytics teams to gather insights and align on program objectives. Facilitate communication and collaboration across departments to ensure cohesive execution of retention strategies. Analyze customer data to identify trends, behaviors, and risk factors associated with churn. Performance Measurement and Reporting: Establish KPIs and metrics to evaluate the success of retention programs. Bachelor's degree in Marketing, Business Administration, or a related field. 5 years proven experience in marketing program management, with a focus on customer retention and churn reduction. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent communication and interpersonal skills, with a track record of successful cross-functional collaboration. Creative problem-solving abilities and a strategic mindset. Familiarity with CRM systems and marketing automation tools.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248375", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382248319, "name": "Customer Lifecycle Expansion Program Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1750084146, "t_create": 1746417467, "ats_job_id": "944d92e8-1aa5-4f9f-aefa-a924b090ddfc", "display_job_id": "CUSTO013473", "type": "ATS", "id_locale": "CUSTO013473-en", "job_description": "Program Development: Design and implement comprehensive cross-sell and up-sell marketing programs that align with UKG's business objectives and customer needs. 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Customer Engagement: Foster strong relationships with existing customers, understanding their needs and challenges to offer tailored solutions that enhance their experience with UKG. Market Research: Stay informed about industry trends, competitor strategies, and emerging technologies to continuously refine and improve marketing programs. Bachelor's degree in Marketing, Business Administration, or a related field 5 years proven experience in marketing program management, with a focus on customer retention and churn reduction. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Proficiency in marketing automation tools and CRM systems. Creative thinker with the ability to develop innovative marketing strategies. 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