customer success jobs in noida up india

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Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379537879", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893379552164, "name": "Associate Mgr. 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Strong problem solving, time management and priority setting skills Develop strong relationships and alignment with our internal partners. Ensure that all daily production requirements are completed each day with sufficient documentation to enable Drive the establishment and refinement of the UKG Services process methodology and best practices Generate operational metrics to communicate and manage the performance of the production team Facilitate the delivery of training as required by internal or external customers Performs interview process for new hires for roles within team. Builds and maintains strong peer relationships within the team and across the organization. Train team members on new or enhanced operation procedures and policies. Implement quality control measures. Other duties may be assigned from time to time Overall Experience should be around 8 to 12 4+ years of team leading or supervisory experience leadership role Strong Knowledge on US Taxation (Federal, State, Locals) for both Employees and Employers portion 4- 5 + years of US Payroll/ US Taxation and/or services industry experience Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Conflict resolution Ability to handle multiple tasks under tight deadlines", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379552164", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893382157894, "name": "Associate Mgr. Product Support", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751476079, "t_create": 1746080394, "ats_job_id": "ae6762cd-8bff-473c-a2ac-ec379ed838bf", "display_job_id": "ASSOC013399", "type": "ATS", "id_locale": "ASSOC013399-en", "job_description": "Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready, Pro and WFM customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Pro and WFM Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support Overall, 8+ years of work experience, with 3+ years of people management experience HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures Conflict resolution Ability to handle multiple tasks under stringent timelines Bachelor's degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382157894", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893382850969, "name": "Human Resources Services Coordinator III", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751596086, "t_create": 1749834177, "ats_job_id": "36d929fe-321e-4f6b-bf40-b9cd56a030ef", "display_job_id": "HUMAN014295", "type": "ATS", "id_locale": "HUMAN014295-en", "job_description": "Deliver exceptional support for employee payroll, benefits, and garnishment inquiries with a proactive, customer-first approach. Act as a primary point of contact for employees, ensuring timely and accurate responses through phone and email channels. Navigate UKG Pro systems to research and resolve highly complex payroll and benefits issues. Apply advanced root cause analysis and problem-solving techniques to provide effective resolutions and escalate when appropriate. Educate employees on benefits options, using summary plan descriptions and knowledgebase tools. Guide employees through life events such as new hires, marriages, and dependent verifications. Collaborate with internal teams and build strong relationships across departments. Mentor and train junior team members, promoting knowledge sharing and team development. Identify and lead process improvement opportunities, contributing to innovation and efficiency projects. Demonstrate considerable autonomy in managing tasks and making informed decisions to meet project goals. 3-5 years of customer service experience, with a focus on payroll and benefits administration. Strong verbal and written communication skills, with demonstrated ability to communicate effectively and manage customer expectations. Proven ability to handle complex and sensitive situations professionally and thoroughly. High degree of technical skills applicable to task performance, with proficiency in MS Office. Experience with corporate payroll processing, multi-state payroll tax laws, and garnishment processes. Demonstrated leadership skills, with the ability to mentor and guide team members. Problem-solving mindset, with a passion for helping others and driving customer satisfaction. This role requires working in EST and PST time zones. Graduate with a BCom/BSc/BA degree. Certification in Benefits Administration industry is a plus.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382850969", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893380648007, "name": "Mgr. Professional Services Consulting", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751484245, "t_create": 1741013612, "ats_job_id": "454c0ca5-c0d5-4910-9ca0-809bed2715db", "display_job_id": "MGRPR012033", "type": "ATS", "id_locale": "MGRPR012033-en", "job_description": "Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless \"follow the sun\" implementation methodology. Bachelor's Degree in a Technical Field; MBA Desired. 10-12 Years of Work Experience; People Management Preferred. Ambitious Experienced Professional Services Leader with proven Skills. Strong Project Management Skills and Enterprise Software Experience. Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management. Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers. Demonstrated Experience in Selling Services as part of an Enterprise Software Company.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380648007", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381420691, "name": "Tax Data Filing I", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751570605, "t_create": 1744278641, "ats_job_id": "5c0dad1c-ade8-4926-bc16-68376eabc177", "display_job_id": "TAXDA012985", "type": "ATS", "id_locale": "TAXDA012985-en", "job_description": "Provide assistance to business units on payroll tax-related inquiries. Assist with various projects as assigned pertaining to SUI, SIT, FIT etc. Ability to negotiate positive resolutions with customers and payroll tax agencies Proficient working with multiple systems and tools to perform job functions, such as Salesforce, MasterTax etc. Ability to work independently and within a team-based environment Bachelor's Degree in Business, Accounting, Finance, or a minimum of 1-2 years equivalent work experience. Good analytical skills and attention to details is a must, should be well versed with MS Office, especially MS excel. Good command over oral and written communication, problem solving etc.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381420691", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381547167, "name": "Mgr. 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