customer success jobs in noida up india

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Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. 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Bachelor's Degree in a Technical Field; MBA Desired. 10-12 Years of Work Experience; People Management Preferred. Ambitious Experienced Professional Services Leader with proven Skills. Strong Project Management Skills and Enterprise Software Experience. Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management. Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers. Demonstrated Experience in Selling Services as part of an Enterprise Software Company.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380648015", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893382688496, "name": "Assoc Mgr. Benefits Systems Consulting", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752598126, "t_create": 1748971255, "ats_job_id": "70ac6334-d142-4c5f-972a-4a29824dd468", "display_job_id": "ASSOC014018", "type": "ATS", "id_locale": "ASSOC014018-en", "job_description": "Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like Timeliness, Quality, Productivity and other SLA's for the team are met Should be effectively able to manage performance of a team of 10 - 15 members Assist in the workload management and prioritization of day-to-day duties and projects Drive the establishment and refinement of the UKG Services and Support methodology and best practices Track and/or project management of various projects to ensure timeliness Attend and/or lead recurring service calls, business reviews, and project debrief for assigned customers Support managers and LT with automation and transformation projects supported by business Should be able to demonstrate ability to coach/mentor/guide the team Serve as first point of escalation for any issues that arise, including problems with customers, third parties, internal teams, and internal systems Monitor completion of requirements and provide leadership sign-off of processing and daily activities Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively Problem solving, time management and priority setting skills Expected to demonstrate UKG core values Generate operational metrics to communicate and manage the performance of the production team Engage in hiring along with the manager Implement quality control measures effectively Overall, 8 - 10 years of work experience in Benefits related teams, with 3+ years of people management experience Working knowledge of employee life-cycle U.S. Benefits Administration, ACA, related regulations, ERISA guidelines, and HIPAA Compliance Technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions preferred Strong background in customer service Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Industry level benefits certification will be a benefit Conflict resolution Ability to handle multiple tasks under stringent timelines Bachelor's Degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382688496", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893383301053, "name": "Human Resources Services Coordinator II", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752602345, "t_create": 1751897320, "ats_job_id": "cec455d8-3536-4ac2-890b-9971a9c0377c", "display_job_id": "HUMAN014723", "type": "ATS", "id_locale": "HUMAN014723-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383301053", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381224804, "name": "Solution Consultant II", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752246375, "t_create": 1743353287, "ats_job_id": "54d8ce2d-e8dc-44a7-a3ae-f96d008264e0", "display_job_id": "SOLUT012740", "type": "ATS", "id_locale": "SOLUT012740-en", "job_description": "Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM with third-party products, ensuring alignment with business goals. Customization and Integration: Design and implement customizations and integrations to meet specific client needs. Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. Education: Bachelor's degree or equivalent in Computer Sciences or a related field. 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro/ WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). Extensive experience in implementing solutions for medium to large enterprise customers. Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. 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Serve as an escalation point for resolving issues with extracted/converted data Provide ideas and support to functional project resources to promote efficiencies and increased customer satisfaction levels Develop and deliver knowledge transfer sessions to the team on new tools, processes and best practices to drive efficiency Create a collaborative environment within the direct business team and throughout UKG company. Encourage open and honest communication within direct team as well as across the organization. Continually solicit feedback from team members, peers, and supervisors to find new or better ways to operate, improve efficiency, and/or develop themselves. Able to lead a medium to large team, takes initiative to lead and develop, Able to set and manage expectations. Organized, detail oriented, accurate and responsive, Results driven orientation Strong decision making and problem-solving skills Customer-focused & business oriented Availability to work at least half US business hours Deep understanding of SFTP and file transfer technologies including file encryption Degree in information systems or computer science or equivalent work experience.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381547167", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893380648007, "name": "Mgr. 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Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. Education: Bachelor's degree or equivalent in Computer Sciences or a related field. 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro/ WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). Extensive experience in implementing solutions for medium to large enterprise customers. Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. 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