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Assess customer business challenges and translate them into applicable WFM solutions. Collaborate directly with customers to align produced solutions, while also working independently to deliver results. Deliver presentations and communicate effectively at all levels within both the customer's organization and UKG. Manage customer relationships, contracts, and change requests, ensuring projects are handled in a timely and professional manner. Escalate issues to management as necessary and serve as the primary contact for client needs. Train and mentor junior consultants in various areas of workforce management. Contribute to contract renewals and ensure the build and maintenance of existing contracts. Support ongoing training and skillset development by acquiring DellBoomi certification and UKG Integration certification within the first 6 months of employment, provided by the company. 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Customer and Partner Engagement: Ensure high levels of customer satisfaction and on-time delivery through effective partner project oversight and compliance. Cultivate strong relationships with partners to deliver outstanding customer experiences. Financial Management: Collaborate with partners and UKG CX Operations to manage change control within projects and address budgetary impacts. Oversee financial aspects of partner-delivered projects to ensure fiscal responsibility. Continuous Improvement: Drive continuous improvement through feedback, metrics, and mentoring. 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