customer success jobs in santa ana ca united states

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Aid business units on payroll tax related inquiries. Maintain and update tax notice cases in Salesforce with resolution progress including communication to customers. Initiate or receive customer calls as needed, to explain tax notice root cause and review steps UKG will take (or has taken) to resolve Assist with various projects as assigned. 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Continuous process evaluation and improvement Lead and participate in cross-functional projects 3-5+ years of people leadership and B2B customer support experience Process development and project management experience Bachelor's Degree, or equivalent work experience Experience in HR, payroll, benefits or related field preferred Experience collaborating with all levels Experience managing conflict and negotiations Ability to influence and make decisions Ability to manage competing priorities Experience setting expectations and managing performance Excellent communication skills - speech and written", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381542632", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893382147958, "name": "Lead Field Alliance Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1747152213, "t_create": 1746028775, "ats_job_id": "cf374a8e-a466-4ab2-b0dd-456dc06ae070", "display_job_id": "LEADF013387", "type": "ATS", "id_locale": "LEADF013387-en", "job_description": "Develop Local Broker Relationships: Establish Connections: Actively seek out and connect with Benefit Brokers in your area. Attend local industry events, join professional networks, and leverage existing contacts. Nurture Relationships: Maintain regular communication, offer support, and provide valuable insights to build strong, lasting relationships with brokers. Pipeline Building: Generate Opportunities: Work closely with broker partners to identify potential leads. Encourage brokers to refer clients who could benefit from UKG's solutions. Track Progress: Use CRM tools to track and manage above the funnel activity, ensuring that leads and opportunities are tracked efficiently. 8+ years' experience in Business Development, Consulting, Software Sales, and/or Alliance Proven history of success with demonstrated ability to thrive in a demanding environment. Excellent verbal/written communication skills, including strong presentation skills (including PPT) Effective collaborator with the ability to quickly build relationship with sales leaders. Strategic thinker: ability to envision the future for our partners within their area of influence and share that vision broadly. Collaborator with the ability to work independently. Proven track-record of working in a cross-functional team environment towards common goals or deliveries. Ability to develop trusting relationship - both with sales & partners. Bachelor's Degree SaaS Sales or Alliances Experience working with consulting firms, private equity, advisory firms, technology companies. The Broker Channel Rep role at UKG offers a unique opportunity for talented and ambitious individuals. We seek professionals who can thrive in a high-velocity sales cycle while also navigating a strategic sales and partner process. 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Trend Analysis: Conduct thorough market research and analysis to identify the macroeconomic trends impacting retail and map them to the challenges UKG solves and the value it delivers Collaboration: Work closely with cross-functional teams, including sales, marketing, product development, and customer success, to ensure alignment and successful execution of the industry strategy. Influence & Thought Leadership: Serve as a thought leader and industry expert, representing the company through written and spoken communication during sales cycles, at industry events, supporting demand creation, participating in industry associations, and representing UKG in media engagements. Customer Engagement: Build and maintain strong relationships with key customers and UKG stakeholders in the retail sector to understand customer needs and outcomes. This would be activated by your ability to recruit customers to develop success stories and develop a customer advisory board Innovation: Through your expertise and knowledge of the market increase the value of the UKG offering by tailoring our messaging to ensure it resonates with retail customers' unique needs and take back insights gained from your interactions with the market to influence the product road map and ecosystem strategy. Bachelor's degree in Business, Human Resources, or a related field Minimum of 10 years of experience in the retail industry working with significant experience managing store teams Strong critical thinking skills and demonstrated creativity. Exceptional communication and interpersonal skills that can create and nurture relationships with a wide variety of stakeholders. Understanding of Human Capital Management software and its applications in the retail sector. A passion for Retail industries and the workforce Excellent political and business judgment Strong reputation for ethical conduct and unquestionable integrity Team player capable of performing independently Strategic thinker with demonstrated skills to swiftly execute Demonstrated success in aligning with business needs with compelling HCM solutions The ability to understand how software can generate ROI for our customers The ability to understand how product features address industry challenges Influences internal/ external business and/or regulatory issues; makes decisions that have significant impact on UKG and/or the UKG's existing customers and prospective customers.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381646939", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381243495, "name": "Lead Data Scientist- Lowell Hybrid", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1747147678, "t_create": 1743530710, "ats_job_id": "e8b27f1e-5168-497e-a714-f14b48334973", "display_job_id": "LEADD012795", "type": "ATS", "id_locale": "LEADD012795-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team Our Customer Value Advisory organization at UKG is on a mission to help our customers discover and realize quantifiable value from their investments in UKG solutions. Within this group, the Data Science team serves as both technical experts and data innovators, creating data-driven insights and tools that differentiate UKG in the market. We blend deep domain knowledge of Workforce Management (WFM) and Human Capital Management (HCM) with advanced analytics and machine learning to: Enable our UKG colleagues to demonstrate ROI and business impact using real customer data. Build datasets and models that unlock meaningful benchmarks for customers across industries. Collaborate with Product teams to integrate data insights directly into our solutions. Partner with Sales and Go-to-Market leadership on high-visibility, strategic accounts, and industry thought leadership opportunities. Balanced Focus: Expect a mix of technical deep-dives and big-picture thinking. Our culture values innovation and precision in data science, as well as understanding the broader business context. We love solving complex technical problems and seeing how those solutions drive customer success. Our Data Science team is essential in establishing and expanding UKG's data moat, leveraging UKG's unique market position to develop powerful data-driven insights that set us apart from competitors. About the Role As a Lead Data Scientist in the Customer Value Advisory organization, you'll be the primary driver of our data initiatives, ensuring that UKG remains at the forefront of analytics innovation in WFM and HCM. In this role, you will: Design and build data pipelines and predictive models using Python, SQL (BigQuery), and the latest AI models with Google Cloud Platform. Engineer new data sources by collaborating cross-functionally to identify, ingest, and unify multiple datasets, unlocking advanced analytics and deep customer insights. Create and refine machine learning and AI models that power real-world applications such as customer churn prediction, ROI modeling, and market benchmarking. Lead projects end-to-end by defining objectives, managing timelines, and delivering robust solutions that demonstrate tangible value for our customers and internal stakeholders. Mentor and guide other data scientists, sharing best practices in coding, model development, and stakeholder engagement. Collaborate and consult with Value Consultants, Sales Engineers, and other Go-to-Market teams to ensure our data products accurately showcase the business value of UKG's offerings. Provide expert support for strategic and ad hoc deal requests, including high-visibility presentations and direct or indirect customer-facing engagements. Technical & Business Balance: Comfortable building technical solutions (writing code, querying databases) and interpreting the results for a business audience. You can think through the technical details while keeping in mind the bigger picture and business value. About You Basic Qualifications Undergraduate degree in a technical or quantitative field (e.g., Engineering, Computer Science, Mathematics, Physics) or equivalent experience. 5+ years Proven experience in data engineering, data science, or a related discipline, with a track record of building, deploying, and maintaining analytical pipelines and predictive models. 3+ years Proven Proficiency in SQL and Python for data manipulation, transformation, modeling. Preferred Qualifications Experience with cloud platforms such as Google Cloud Platform (GCP) (or AWS, Azure, etc.) for data warehousing, model deployment, or analytics at scale. Familiarity with advanced AI/ML concepts, including NLP or generative AI. Exposure to real-world data projects (SaaS, HR, or workforce management environments is a plus). Leadership or mentorship background, guiding junior data scientists on project deliverables and professional development. Strong communication skills for explaining technical concepts and analytical insights to both business and technical stakeholders. Passion for WFM/HCM and a desire to leverage data science to drive measurable business outcomes. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The pay range for this position is $126,300.00 to $181,550.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is seeking a highly motivated sales professional as a Strategic Development Manager who will be responsible for net-new logo sales in the mid-market space. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. Candidates typically have 3-5 years of proven success selling HRMS/Payroll solutions. Ideally, candidates will live in or near their territory and are familiar with the local business climate, however, we encourage you to apply. Challenging? Yes! UKG expects a lot of our sales reps and we provide a lot for our reps to succeed: Tenured management who are skilled at guiding highly successful sales personnel Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. If you are known as an over-achiever, and you've been looking for the opportunity to land your \"last\" HRMS/Payroll sales position, this is it! For sales reps who can prove their HRMS/Payroll game, click the \"Apply Online\" link. All exploratory inquiries and applications for sales employment are kept confidential. Primary Responsibilities: Consistently exceed sales quotas Must have proven success selling HRMS/Payroll solutions to complex organizations Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. Excellent written and verbal communication, and presentation skills Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM products and services to final decision makers and end users within an assigned territory Incredibly organized Experience with a diversity of prospecting strategies Minimum Qualifications: Minimum of 3-5 years of proven success selling HCM/Payroll solutions Travel Requirement: 30-40% Where We're Going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Pay Transparency: The base salary range for this position is $115,000 annually. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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