customer success jobs in united states

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Customer Advocacy and Sentiment: o Advocates for customers by monitoring detailed metrics and working closely with internal teams to address complex needs. o Communicates status updates and get-well plans effectively. Value Attainment and Optimization: o Maintains in-depth knowledge of the product suite and offers best practices to maximize product adoption. o Identifies trends and communicates with UKG teams to advocate for customers. o Identifies and recommends training sessions and workshops to optimize product usage and value realization. o Independently designs and implements customer success strategies, identifying areas of risk and opportunity. o Influences company-wide objectives and enhances customer experiences. o In-depth understanding of customer success strategies. o Comprehensive knowledge of UKG product suite and updates. o Advanced data analysis and trend identification. o Managing large and strategic accounts. o Leading customer success strategy and execution. Bachelor's degree in Business, Marketing, or related field. 3-5 years of experience in customer success, account management, or related roles. 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Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. 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Develop strategies to identify customers at risk of attrition and create targeted interventions to retain them. Create proactive programs that encourage customer engagement and actions associated with high retention rates. Assist Renewals team in creating communication and content to assure a smooth renewal experience Work closely with Sales, Renewals, Customer Success, Product Management, and Analytics teams to gather insights and align on program objectives. Facilitate communication and collaboration across departments to ensure cohesive execution of retention strategies. Analyze customer data to identify trends, behaviors, and risk factors associated with churn. Performance Measurement and Reporting: Establish KPIs and metrics to evaluate the success of retention programs. Bachelor's degree in Marketing, Business Administration, or a related field. 5 years proven experience in marketing program management, with a focus on customer retention and churn reduction. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent communication and interpersonal skills, with a track record of successful cross-functional collaboration. Creative problem-solving abilities and a strategic mindset. 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Customer Insights: Analyze customer data and behavior to identify opportunities for cross-selling and up-selling, leveraging insights to tailor marketing strategies. Campaign Management: Partner with Field/Demand team to develop and optimize marketing campaigns across various channels (email, social media, webinars, etc.) to promote additional products and services to existing customers. Collaboration: Work closely with sales, product management, and customer success teams to ensure alignment and integration of cross-sell and up-sell initiatives. Performance Tracking: Establish KPIs and metrics to measure the effectiveness of marketing programs, providing regular reports and insights to stakeholders. Content Creation: Collaborate with the content team to develop compelling marketing materials that effectively communicate the value of additional products and services. Customer Engagement: Foster strong relationships with existing customers, understanding their needs and challenges to offer tailored solutions that enhance their experience with UKG. Market Research: Stay informed about industry trends, competitor strategies, and emerging technologies to continuously refine and improve marketing programs. Bachelor's degree in Marketing, Business Administration, or a related field 5 years proven experience in marketing program management, with a focus on customer retention and churn reduction. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Proficiency in marketing automation tools and CRM systems. Creative thinker with the ability to develop innovative marketing strategies. Results-oriented with a track record of achieving revenue growth through strategic marketing initiatives.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248319", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893383256173, "name": "SMB Customer Account Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1752641699, "t_create": 1751394456, "ats_job_id": "b2930ed4-d741-4a50-a3be-001b61f49b7d", "display_job_id": "CUSTO014646", "type": "ATS", "id_locale": "CUSTO014646-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383256173", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382837733, "name": "Lead Strategic Alliance Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752639296, "t_create": 1749824695, "ats_job_id": "f43905f0-7cdd-429d-85f8-e5711de282e9", "display_job_id": "LEADS014294", "type": "ATS", "id_locale": "LEADS014294-en", "job_description": "Lead execution of in-flight strategic initiatives, especially in embedded financial services and monetizable partner integrations. Manage foundational projects with hands-on coordination and follow-through. Drive partner negotiations and support onboarding and monetization strategies. Collaborate across teams to bring partner solutions to market and ensure strategic alignment. Analyze business cases using market data, segmentation, and revenue modeling. Serve as the primary relationship owner for key partners, resolving issues and advocating internally. Monitor industry trends to inform and refine partnership strategy. Maintaining direct and active relationships with existing partners, including proactively Working closely with customers and partners to set up and activate products and A self-starter who takes the initiative and drives progress independently. Someone who understands the industry and can quickly navigate internal structures. A strategic thinker with strong execution skills. Strong analytical abilities to support data-driven decision-making. Experience in partner negotiations, particularly in fintech, HCM, or embedded services. 8+ years of experience in strategic partnerships, business development, or partner management, supporting a partner network and driving strategic initiatives. Minimum of 2 years working in HCM, WFM, or financial services ecosystems. Proven track record of managing cross-functional projects involving product, sales, marketing, legal, and technology teams. Demonstrated ability to analyze program performance using both qualitative and quantitative data. Bachelor's degree or equivalent work experience. Experience influencing global product and go-to-market strategy. Strong background in managing relationships with Carrier, Broker, and Health & Wellbeing (H&W) partners. Ability to define partnership requirements, aggregate feedback, and explore new strategic opportunities. Experience coordinating joint sales activities and driving new business opportunities with key partners. Excellent verbal and written communication skills, with the ability to present complex ideas clearly to both technical and non-technical audiences. Strong analytical and problem-solving skills. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Description: UKG is currently seeking a customer focused, highly energetic, and experienced specialist to join our Payment Services Team as a Sr Service & Support Team Specialist. This role will have overall responsibility for leading and managing the production activities within the Tax Notice team. You will also mentor people, monitor processes and ensure technology is leveraged to exceed customer SLAs. Must actively support process and technology initiatives that will improve the operational performance of the team while delighting customers. Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally. This position will operate under the direction of the Manager. Duties & Responsibilities: Operates as the subject matter expert and provide functional direction in all areas for issue resolution Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives Develop strong relationships with peers and our internal partners. Customer interactions via calls or emails Coordinate, deliver and participate in Team training This position typically requires being onsite in an office at least 3 days per week. Basic  Qualifications: Served as the subject matter expert in a role for a service provider or corporation Excellent written and oral communication skills Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel 2-5+ years of payroll, garnishment, and/or services industry experience Previous experience in a customer service environment required Preferred Qualifications: Working knowledge of UKGPro is a plus Industry-related certifications are desirable, i.e. Certified Payroll Professional (CPP), Certified Treasury Professional (CTP) Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $55,400 to $79,650, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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