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Attend local industry events, join professional networks, and leverage existing contacts. Nurture Relationships: Maintain regular communication, offer support, and provide valuable insights to build strong, lasting relationships with brokers. Pipeline Building: Generate Opportunities: Work closely with broker partners to identify potential leads. Encourage brokers to refer clients who could benefit from UKG's solutions. Track Progress: Use CRM tools to track and manage above the funnel activity, ensuring that leads and opportunities are tracked efficiently. 8+ years' experience in Business Development, Consulting, Software Sales, and/or Alliance Proven history of success with demonstrated ability to thrive in a demanding environment. Excellent verbal/written communication skills, including strong presentation skills (including PPT) Effective collaborator with the ability to quickly build relationship with sales leaders. Strategic thinker: ability to envision the future for our partners within their area of influence and share that vision broadly. Collaborator with the ability to work independently. Proven track-record of working in a cross-functional team environment towards common goals or deliveries. Ability to develop trusting relationship - both with sales & partners. Bachelor's Degree SaaS Sales or Alliances Experience working with consulting firms, private equity, advisory firms, technology companies. The Broker Channel Rep role at UKG offers a unique opportunity for talented and ambitious individuals. We seek professionals who can thrive in a high-velocity sales cycle while also navigating a strategic sales and partner process. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the role: Requirements Analysis: Lead requirements elicitation discussions with business stakeholders to understand current pain points and desired outcomes of requested solutions. Document and elaborate user stories or business requirements documents. Administers and provides support for the Customer Success Management (CSM) application (currently Gainsight), ensuring optimal functionality and user experience. Collaborates with the Customer Success Management team to understand business needs and configure the CSM application accordingly Supports Salesforce integration with the CSM application, troubleshooting issues and maintaining data integrity. Solution Vision and Roadmap: Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities. Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate functional design, configuration specifications, and process and data-modeling. Software Development: Build, test, and implement clean, efficient, and maintainable solutions based on UKG requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements. Testing: Build testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance. Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring scalability, reliability, and maintainability. Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed. Technical Collaboration: Participate in the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements. Project Delivery: Manage the execution and delivery of features. In collaboration with technical project managers, ensure project priorities and deadlines are met successfully on time and with quality. Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Mentorship: Provide technical mentorship and guidance to junior engineers, fostering a culture of learning and growth mindset. Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action and provide recommendations to optimize service performance. Lead and conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences. Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Take ownership of the work from requirements to design, development, testing, deployment and maintenance of solutions in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (E.g., CoPilot, GenAI). Minimum Qualifications: Bachelor's degree in Computer Science, Business Administration, Engineering, or equivalent practical experience. 3+ years of business systems analysis or professional software development experience 3+ years of global CRM experience, including understanding of several of the following Lead to Cash processes: lead management, accounts, contacts, opportunity management, territory management, sales forecasting, quoting, pricing, product lifecycle management, order management, subscription contracts, sales compensation, billing, renewals, amendments. 2+ years working with Salesforce.com Salesforce Administrator certification required Solid understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Sales Cloud and/or Revenue Cloud (CPQ + Billing). Experience with CSM solutions such as Gainsight. Familiarity with CSM business processes and Gainsight administration preferred. Experience in agile development practices Preferred Qualifications: Familiarity with any of the following systems: Salesforce Einstein, Eloqua, Gainsight, Dun & Bradstreet, Conga, DocuSign, Qualtrics, Varicent, Zoura RevPro, Oracle EBS, Microsoft Dynamics 365 Experience with foundational data, such as Accounts and Contacts Salesforce Advanced Administrator certification Salesforce Sales Cloud Consultant certification Salesforce CPQ Specialist certification Familiarity with ServiceNow or a similar ITSM tool Familiarity with CI/CD pipelines and test automation tools. Commitment to continuous learning and professional development Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. 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