customer success jobs in weston fl united states

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Problem-Solving: Ability to identify and resolve issues effectively. Event Management: Experience in participating in industry events and trade shows. CRM Proficiency: Proficiency in using CRM tools, particularly SFDC. Bachelors Degree: Bachelors Degree or advanced degree. Certifications: Relevant industry certifications. Travel: Willingness to travel as required for customer meetings and industry events. 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Shipping orders - responsible for exterior packaging and confirmation of shipping information for each courier service. All UKG print team members will work collectively to complete weekly task, not limited to, but including, inventory, preventative maintenance, tracking operational daily stats, and other functions. This is a permanent part-time position which requires reporting to the print shop every Tuesday and Wednesday. Must be organized, proactive and independent to meet all required time frames and commitments Expected to work overtime as required during any calendar quarter-end and year-end job assignments Must be self-motivated and able to work in a team environment - communication and ethics are key Microsoft Office applications such as Word and Excel experience Experience using FedEx and UPS shipment manager applications preferred Must be able to stand, walk, twist, and/or bend throughout duration of shift and lift up to 40lbs Must also be able to work in a production environment Knowledge of HP and Xerox Printers is a plus High school diploma or equivalent", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381146921", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893381237673, "name": "Sr Payroll Tax Representative", "location": "Santa Ana,CA,United States", "locations": ["Santa Ana,CA,United States", "Weston,FL,United States", "Alpharetta,GA,United States", "Scottsdale,AZ,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1747332675, "t_create": 1743500260, "ats_job_id": "3d9de886-dd91-4514-b6b7-eb40af027fc5", "display_job_id": "SRPAY012765", "type": "ATS", "id_locale": "SRPAY012765-en", "job_description": "Research cases and system data pertaining to escalated situations Provide communication updates to customer, internal partners, and leadership via phone, case notes, and/or written emails Engage with customers and internal partners who require Payment Services escalated or proactive support, addressing their specific needs and challenges Provide high-touch care, education, and assistance to customers ensuring their satisfaction and resolving any issues or concerns they may have Act as a Subject Matter Expert (SME) for PS case escalations, leveraging your experience to guide and support both customer and internal partners Collaborate with cross-functional teams to identify opportunities for improving resources, tools, processes, and best practices related to customer care Process assigned tax amendment, original filing, and or tax notice cases to completion Assist with other projects as assigned 3+ years experience performing payroll tax reconciliations and analysis Previous experience in customer support role, with a focus on providing exceptional service and building strong customer relationships Ability to create positive outcomes with customers and payroll tax agencies Experience with softwares such as Salesforce, Smartsheet, and/or MasterTax Experience with MS Office suite, including Excel Strong understanding of UKG Pro Familiarity with Payment Services or related experience Advanced analytical and strong problem-solving skills, with the ability to quickly assess complex situations and propose effective solutions Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely Proven ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously Proficient in working with multiple systems and tools to research high priority situations Collaborative mindset with the ability to work effectively with cross-functional teams Passion for customer satisfaction and a genuine desire to exceed customer expectations Proven time management strategies Bachelor's degree in business, Accounting FPC or CPP (Certified Payroll Professional) certification", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381237673", "isPrivate": false, "latlongs": "33.7454725,-117.867653"}, {"id": 893381547192, "name": "Tax Research Administrator", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Santa Ana,CA,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1747264671, "t_create": 1744726090, "ats_job_id": "22013403-a5b2-4d57-bec4-c8cbbad4c3bc", "display_job_id": "TAXRE013080", "type": "ATS", "id_locale": "TAXRE013080-en", "job_description": "Research and resolve payroll tax notices for multi-state tax entities. As part of tax notice research process, reconcile QTD and YTD tax amounts withheld, reported, and deposited on quarterly and annual basis. Aid business units on payroll tax related inquiries. Maintain and update tax notice cases in Salesforce with resolution progress including communication to customers. Initiate or receive customer calls as needed, to explain tax notice root cause and review steps UKG will take (or has taken) to resolve Assist with various projects as assigned. Identify and initiate ideas to improve processes Proficient in Excel and Word Ability to negotiate positive resolutions with customers and payroll tax agencies Proficient working with multiple systems and tools to perform job functions Ability to work independently and within a team-based environment Customer Service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.) Good oral and written communication skills and above average administrative skills Good time management skills in order to meet production and aging goals Professionalism - demonstrated ability to interact professionally with others Bachelor's degree in business, Accounting, or a minimum of 3 years equivalent work experience Demonstrated experience performing payroll tax reconciliations and analysis Working knowledge of payroll tax quarterly and annual reconciliations", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", 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