customer success jobs in weston fl united states

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Customer Account Management", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1747142658, "t_create": 1743436870, "ats_job_id": "d2c2a4fb-909a-45fc-a6be-5022f5bbe1f9", "display_job_id": "AVPCU012751", "type": "ATS", "id_locale": "AVPCU012751-en", "job_description": "Sales Expansion: Drive sales growth by expanding solutions and revenue to current UKG customer base. Leadership Experience: Proven experience in leading leaders and individual contributors to success. Sales Acumen: Strong sales and customer relationship management skills. Industry Knowledge: Deep understanding of the tech SaaS industry and customer needs. Communication Skills: Excellent verbal and written communication skills. Strategic Thinking: Ability to develop and execute strategic plans. Collaboration: Strong collaboration skills with internal and external stakeholders. Problem-Solving: Ability to identify and resolve issues effectively. Event Management: Experience in participating in industry events and trade shows. CRM Proficiency: Proficiency in using CRM tools, particularly SFDC. Bachelors Degree: Bachelors Degree or advanced degree. Certifications: Relevant industry certifications. Travel: Willingness to travel as required for customer meetings and industry events. Work Environment: Hybrid work environment with a combination of remote and in-office work.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381229607", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381547192, "name": "Tax Research Administrator", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Santa Ana,CA,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1747080973, "t_create": 1744726090, "ats_job_id": "22013403-a5b2-4d57-bec4-c8cbbad4c3bc", "display_job_id": "TAXRE013080", "type": "ATS", "id_locale": "TAXRE013080-en", "job_description": "Research and resolve payroll tax notices for multi-state tax entities. As part of tax notice research process, reconcile QTD and YTD tax amounts withheld, reported, and deposited on quarterly and annual basis. Aid business units on payroll tax related inquiries. Maintain and update tax notice cases in Salesforce with resolution progress including communication to customers. Initiate or receive customer calls as needed, to explain tax notice root cause and review steps UKG will take (or has taken) to resolve Assist with various projects as assigned. Identify and initiate ideas to improve processes Proficient in Excel and Word Ability to negotiate positive resolutions with customers and payroll tax agencies Proficient working with multiple systems and tools to perform job functions Ability to work independently and within a team-based environment Customer Service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.) Good oral and written communication skills and above average administrative skills Good time management skills in order to meet production and aging goals Professionalism - demonstrated ability to interact professionally with others Bachelor's degree in business, Accounting, or a minimum of 3 years equivalent work experience Demonstrated experience performing payroll tax reconciliations and analysis Working knowledge of payroll tax quarterly and annual reconciliations", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381547192", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893381224782, "name": "Product Support Representative", "location": "St Louis,MO,United States", "locations": ["St Louis,MO,United States", "Weston,FL,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1747151185, "t_create": 1743351650, "ats_job_id": "ce9d0aab-0e12-4143-a7bc-fa57db8a5a77", "display_job_id": "PRODU012736", "type": "ATS", "id_locale": "PRODU012736-en", "job_description": "Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.) Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy Professionally communicate with clients at management level and above both verbally and through written communication Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment Accurately document and manage workload in a Customer Relationship Management system (CRM) Take initiative to analyze available resources to make effective decisions that adhere to policies Work and remain focused under pressure while providing exceptional customer service Minimum of 2 years' experience in a customer support and technical support environment High School diploma / GED Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams Human Capital Management (Payroll) system experience SQL Soft-phone systems (ring central) Inbound support experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381224782", "isPrivate": false, "latlongs": "38.6270025,-90.19940419999999"}, {"id": 893380962094, "name": "Payroll Account Representative - UKG Ready", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States", "Atlanta,GA,United States", "St Louis,MO,United States", "Weston,FL,United States", "Lowell,MA,United States", "Indianapolis,IN,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1747155017, "t_create": 1742216594, "ats_job_id": "c95fb42a-0d78-480e-8525-09172fe853f2", "display_job_id": "LEADA012336", "type": "ATS", "id_locale": "LEADA012336-en", "job_description": "Accountable for proactive engagement with all assigned customers, including, but not limited to, monitoring of payroll inbox, timely responses and follow-up as needed. Building strong partnerships with all key customer contacts, while providing exceptional customer service. Accountable for customer escalations by gathering the appropriate cross functional resources and tracking each issue to timely resolution (Garnishments, Benefits, etc) Leads customer conference calls to address service issues, projects, open tasks and payroll inquiries. Builds and maintains strong peer relationships within the team, other Managed Services functional areas, and across the organization. Payroll Processing Subject Matter Expert (SME) supporting escalated questions the Payroll team has about payroll and provide best practice guidance for products, processes and services. Confirms and validates all MS payroll processing and adheres to SSAE16 requirements and is accountable for compliance of each task performed. Leads Year End/Quarter End conversations and processes with customers. Also acts as a primary leadership contact for customer emails NOT related to payroll processing. Applies best practices and alternatives to improve processes and services. Manages Customers with high complexity, difficulty, and/or higher revenue. Supports Payroll Lead 1 by teaching, mentoring, and troubleshooting Supports the team by driving areas for process improvement, team engagement, and account management. At least 4 years of processing payroll using UKG Ready Domain knowledge (UKG Ready, SaaS, Payroll/HR software providers) Ability to travel up to 25% Prior experience working independently, with guidance in only the most complex situations Proven ability to build relationships and work collaboratively with both internal and external customers Proven effectiveness in dealing with difficult client situations Highly organized with exceptional follow through; former project management work a plus Strong customer service experience, positive attitude, and passion about client satisfaction Highly professional business acumen that can maintain a leadership presence Excellent oral and written communication skills Highly organized with strict adherence to deadlines Proficient multitasker, works well under pressure Ability to deal effectively with a diverse set of individuals at all organizational levels in difficult and/or sensitive situations Quickly and easily adapts to change and shifting priorities with enthusiasm. 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Independently resolve customer payment issues and escalations. Manage specific book of business for exception payments processing. Regularly follow up with customers to confirm payment statuses and recover overdue payments while maintaining positive customer relationships. Contact customers via phone, email, and case correspondence to collect outstanding funds. Facilitate best practice trainings for customers and internal partners. Business experience: 3-5 years of operations and customer service-related experience within the banking, accounts receivable, payroll, or collections industries. Exercise sound judgment and decision-making skills in ambiguous situations. Serve as the main point of contact for handling and troubleshooting high-risk cases/customer escalations. Intermediate to advanced Microsoft Office skills, including Microsoft Excel. Ability to navigate multiple applications and computer systems efficiently. 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Attend local industry events, join professional networks, and leverage existing contacts. Nurture Relationships: Maintain regular communication, offer support, and provide valuable insights to build strong, lasting relationships with brokers. Pipeline Building: Generate Opportunities: Work closely with broker partners to identify potential leads. Encourage brokers to refer clients who could benefit from UKG's solutions. Track Progress: Use CRM tools to track and manage above the funnel activity, ensuring that leads and opportunities are tracked efficiently. 8+ years' experience in Business Development, Consulting, Software Sales, and/or Alliance Proven history of success with demonstrated ability to thrive in a demanding environment. Excellent verbal/written communication skills, including strong presentation skills (including PPT) Effective collaborator with the ability to quickly build relationship with sales leaders. Strategic thinker: ability to envision the future for our partners within their area of influence and share that vision broadly. Collaborator with the ability to work independently. Proven track-record of working in a cross-functional team environment towards common goals or deliveries. Ability to develop trusting relationship - both with sales & partners. Bachelor's Degree SaaS Sales or Alliances Experience working with consulting firms, private equity, advisory firms, technology companies. The Broker Channel Rep role at UKG offers a unique opportunity for talented and ambitious individuals. We seek professionals who can thrive in a high-velocity sales cycle while also navigating a strategic sales and partner process. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the role: Requirements Analysis: Lead requirements elicitation discussions with business stakeholders to understand current pain points and desired outcomes of requested solutions. Document and elaborate user stories or business requirements documents. Administers and provides support for the Customer Success Management (CSM) application (currently Gainsight), ensuring optimal functionality and user experience. Collaborates with the Customer Success Management team to understand business needs and configure the CSM application accordingly Supports Salesforce integration with the CSM application, troubleshooting issues and maintaining data integrity. Solution Vision and Roadmap: Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities. Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate functional design, configuration specifications, and process and data-modeling. Software Development: Build, test, and implement clean, efficient, and maintainable solutions based on UKG requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements. Testing: Build testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance. Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring scalability, reliability, and maintainability. Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed. Technical Collaboration: Participate in the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements. Project Delivery: Manage the execution and delivery of features. In collaboration with technical project managers, ensure project priorities and deadlines are met successfully on time and with quality. Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Mentorship: Provide technical mentorship and guidance to junior engineers, fostering a culture of learning and growth mindset. Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action and provide recommendations to optimize service performance. Lead and conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences. Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Take ownership of the work from requirements to design, development, testing, deployment and maintenance of solutions in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (E.g., CoPilot, GenAI). Minimum Qualifications: Bachelor's degree in Computer Science, Business Administration, Engineering, or equivalent practical experience. 3+ years of business systems analysis or professional software development experience 3+ years of global CRM experience, including understanding of several of the following Lead to Cash processes: lead management, accounts, contacts, opportunity management, territory management, sales forecasting, quoting, pricing, product lifecycle management, order management, subscription contracts, sales compensation, billing, renewals, amendments. 2+ years working with Salesforce.com Salesforce Administrator certification required Solid understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Sales Cloud and/or Revenue Cloud (CPQ + Billing). Experience with CSM solutions such as Gainsight. Familiarity with CSM business processes and Gainsight administration preferred. Experience in agile development practices Preferred Qualifications: Familiarity with any of the following systems: Salesforce Einstein, Eloqua, Gainsight, Dun & Bradstreet, Conga, DocuSign, Qualtrics, Varicent, Zoura RevPro, Oracle EBS, Microsoft Dynamics 365 Experience with foundational data, such as Accounts and Contacts Salesforce Advanced Administrator certification Salesforce Sales Cloud Consultant certification Salesforce CPQ Specialist certification Familiarity with ServiceNow or a similar ITSM tool Familiarity with CI/CD pipelines and test automation tools. Commitment to continuous learning and professional development Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. 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