customer success jobs in UKG

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Communicates status updates and get-well plans. Maintains foundational knowledge of the product suite and offers best practices to maximize product adoption. Identifies trends and communicates with UKG teams to advocate for customers. Independently designs and implements customer success strategies, identifying areas of risk and opportunity. Gestion des relations : Gere un portefeuille de comptes PME S'engage de maniere proactive aupres des clients, effectue des examens des nouvelles fonctionnalites et aborde les risques de desabonnement de base Defense des interets et sentiment des clients : Defend les clients en surveillant des indicateurs detailles et en travaillant en etroite collaboration avec les equipes internes pour repondre aux besoins. Communique les mises a jour de statut et les plans de retablissement. Atteinte et optimisation de la valeur : Maintient les connaissances fondamentales de la suite de produits et propose les meilleures pratiques pour maximiser l'adoption du produit. Identifie les tendances et communique avec les equipes UKG pour defendre les interets des clients. Con\u00e7oit et met en oeuvre de maniere independante des strategies de reussite client, en identifiant les domaines de risque et d'opportunite. Basic understanding of customer success principles. Familiarity with UKG product suite and its core features. Proficient at Microsoft Office Suite, Awareness of customer metrics and basic data analysis. Relationship management for small to medium-sized accounts. Identifying upselling and cross-selling opportunities. Fluency in both English and French is required to perform the duties of the job Minimum of 2 years of experience in customer success, account management, or related roles Basic experience with CRM systems and customer success tools Bachelor's degree in Business, Marketing, or related field Ability to build strategic relationships with all levels in the organization Savoir: Comprehension de base des principes de reussite client. Connaissance de la gamme de produits UKG et de ses principales fonctionnalites. Maitrise de la suite Microsoft Office, connaissance des indicateurs clients et de l'analyse de donnees de base. Gestion des relations pour les comptes de petite et moyenne taille. Identifier les occasions de vente incitative et de vente croisee. Resolution de problemes de base et collaboration avec des equipes internes. Capacites : Capacite d'etablir et de maintenir des relations avec les principales parties prenantes. Communication efficace et defense des besoins des clients. Capacite de surveiller et d'analyser les donnees d'utilisation des clients et de fournir une analyse des ecarts de base. \u00c9ducation : Baccalaureat en affaires, en marketing ou dans un domaine connexe. Experience : Au moins 2 ans d'experience en reussite client, en gestion de compte ou dans des roles connexes Experience de base avec les systemes CRM et les outils de reussite client. UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381130269", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893380941808, "name": "Director Customer Support", "location": "Australia", "locations": ["Australia", "Sydney,NSW,Australia"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745069540, "t_create": 1741973518, "ats_job_id": "347a74d7-fc12-4c19-8ef9-01d5ff61f577", "display_job_id": "DIRCU012312", "type": "ATS", "id_locale": "DIRCU012312-en", "job_description": "Directly lead a team of functional managers, with an indirect staff of 40+ employees. Establishing organizational goals and objectives, and associated performance KPI's. Delegate tasks and assignments to appropriate team members to empower growth and opportunity. Adjusting resources, organization structure, and personnel to drive a high performing and efficient organization. Proactively partner with regional and global leaders to represent the region, providing input into strategic and tactical decision making to drive overall team success. Interprets, recommends, and executes on modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution. Interacts with senior customer management (VP/Director level) in both pre and post sales situations. Responsible for overall Customer Satisfaction and represents UKG with the authority to commit significant company resources to drive Customer Success Responsible for driving team staffing, engagement and performance, including but not limited to: o Develops staffing strategies, recruiting and onboarding support team members. o Establishes individual performance goals, reviewing performance against these priorities. o Lead employee engagement and development initiatives, compensation planning and performance management across local support teams. Minimum 10 years technical support management experience (3 years at Director level preferred) in a high-volume support environment Proven results driving customer satisfaction, customer retention, employee engagement and team productivity. Proven experience in creating both an employee & customer centric culture. Experience working in a fast-paced environment and consistently delivering on commitments on or before expected due dates. Demonstrated history in identifying and deploying leading edge support solutions. Minimum 5 years' experience in HR, Payroll or Workforce Management domains, preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380941808", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893381425683, "name": "Customer Account Manager SMB", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745094410, "t_create": 1744293704, "ats_job_id": "59e4467e-8b93-4b17-8afb-f5924b94bceb", "display_job_id": "CUSTO013005", "type": "ATS", "id_locale": "CUSTO013005-en", "job_description": "Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. Sales Campaigns: Develop and maintain a \"greenspace\" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. Minimum of 1 year experience in the technology/software industries Ability to travel for face-to-face customer interactions and industry events. Proficient in Salesforce Thrives in a quick-turn, high-paced environment Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills Ability to articulate the value proposition of our product offering Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381425683", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893380542093, "name": "Upper Midmarket Customer Account Manager - West Coast", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745015039, "t_create": 1740156353, "ats_job_id": "39d14d82-3eb2-48a7-826e-244c7deba015", "display_job_id": "CUSTO011898", "type": "ATS", "id_locale": "CUSTO011898-en", "job_description": "Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. Sales Campaigns: Develop and maintain a \"greenspace\" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. Minimum of 1 year experience in the technology/software industries Ability to travel for face-to-face customer interactions and industry events. Excellent communication and interpersonal skills. Proficient in Salesforce Thrives in a quick-turn, high-paced environment Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills Possess strong verbal and written communication skills Ability to articulate the value proposition of our product offering Bachelor's degree or equivalent practical experience. Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role Experience optimizing and troubleshooting products or services. 50%", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380542093", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381229607, "name": "AVP. Customer Account Management", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745065241, "t_create": 1743436870, "ats_job_id": "d2c2a4fb-909a-45fc-a6be-5022f5bbe1f9", "display_job_id": "AVPCU012751", "type": "ATS", "id_locale": "AVPCU012751-en", "job_description": "Sales Expansion: Drive sales growth by expanding solutions and revenue to current UKG customer base. Leadership Experience: Proven experience in leading leaders and individual contributors to success. Sales Acumen: Strong sales and customer relationship management skills. Industry Knowledge: Deep understanding of the tech SaaS industry and customer needs. Communication Skills: Excellent verbal and written communication skills. Strategic Thinking: Ability to develop and execute strategic plans. Collaboration: Strong collaboration skills with internal and external stakeholders. Problem-Solving: Ability to identify and resolve issues effectively. Event Management: Experience in participating in industry events and trade shows. CRM Proficiency: Proficiency in using CRM tools, particularly SFDC. Bachelors Degree: Bachelors Degree or advanced degree. Certifications: Relevant industry certifications. Travel: Willingness to travel as required for customer meetings and industry events. 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Quarter End, Year End, and Open Enrollment assistance and task execution Quickly and easily adapts to change and shifting priorities with enthusiasm. Actions and words consistently provide positive motivation and influence to their team and other teams within UMS. Understands priorities and what is most important to both internal and external customers. Eagerly meets business opportunities and challenges head-on. Leads by example. Proficient report writing capabilities. Experience with large corporate payroll processing that includes exposure to benefits and 401(k) Knowledge of multi-state North American payroll tax laws Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills. Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis. Ability to analyze and resolve problems. Ability to understand and follow written and verbal instructions. 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