customer success jobs in UKG

{"domain": "ukg.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": true, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"hideReferralJobCart": true, "custom_head_scripts": {"SUCCESS_FORM_PAGE_LOAD": "<script>const checkMarkIcon=document.querySelector('i[data-test-id=\"apply-success-check-mark\"]');if (checkMarkIcon){checkMarkIcon.style.display = \"none\";const newImg = document.createElement('img');newImg.src = 'https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721664001::ukg-U-logo-teal';newImg.style.width = '100px';checkMarkIcon.parentNode.insertBefore(newImg, checkMarkIcon.nextSibling);}</script>"}, "job_insights_display": {"hide": true}, "searchBar": {"locationSearchPlaceholderText": "City, State/Territory, Country or \"remote\""}, "advancedSearchOptions": [{"visible": true, "key": "Skills", "name": "Your Relevant Skills"}, {"visible": true, "key": "Function", "name": "Function"}, {"visible": true, "key": "Seniority", "name": "Seniority"}, {"visible": true, "key": "Workplace_Type", "name": "Job Location Type"}], "postReferralText": "Thank you for submitting a referral!\n\nYour referral has been received and there is no further action required from you. We will be in touch shortly with the candidate to ask them to make a full application. Our recruiting team will get in touch with you when we have an update.\n\nIn the meantime, you can check the status of your referral at any time by visiting this <b>link</b> <a href=\"https://app.eightfold.ai/careerhub/myreferrals\">https://app.eightfold.ai/careerhub/myreferrals</a>", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon"}, "enableTalentNetwork": 1, "homePageHeroBanner": {"opacity": 0, "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723640915::Canada+PCS+top+banner_no+text.jpg", "hideInMobileView": false, "useImage": 1}, "navBar": {"color": "#005151", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1716297698::UKG_w.png", "link": "https://www.ukg.com/about-us/careers", "background": "#005151", "opacity": 1, "target": "_blank"}, "privacy": {"text": "By clicking \"I Accept\" and moving forward, I hereby consent to the processing of my Personal Information and all terms described within the <a href=https://www.ukg.com/privacy target=\"_blank\">UKG Privacy Policy.</a> I certify, to the best of my knowledge, that the information I am providing is complete and accurate.", "button": "I Accept", "title": "Data Privacy Agreement", "show_notifications_consent_text": true, "show_notifications_privacy_policy_checkbox": true, "logged_out_notifications_privacy_policy_checkbox_text": " I agree to receiving job recommendations by email."}, "uploadResumeModal": {"title": "Welcome to {company_name}'s Career Center", "subtitle": "Streamline your search by uploading your resume to be matched with positions that best suit your qualifications.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "page_description": "Explore exciting career opportunities at UKG! Join a dynamic team committed to innovation, growth, and creating meaningful connections.", "perks": [{"icon": "fa-utensils", "description": "Free Catered Meals", "title": "Lunch"}, {"icon": "fa-plane", "description": "PTO", "title": "Vacation"}, {"icon": "fa-user-md", "description": "Medical, Vision, Dental", "title": "Insurance"}, {"icon": "fa-home", "description": "Work from Home", "title": "Remote Work"}, {"icon": "fa-piggy-bank", "description": "Company matching", "title": "401k"}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .user-name { color: #fff !important; } .fixed-top { background-color: #000 !important; } .position-job-description .block__field--wide-rich-text { width: inherit !important; }.a-link{color:#008ad1!important}.headers{text-align:center}.btn {border-color: #005151 !important;}.pillContainer .pillTitle {color: #140ba3 !important;  font-size:15px !important;} .career-custom-navbar-items-container { float:left !important; }   .custom-navbar-item { margin-right: 15px; }  .join-tn-link { margin-right: 15px; }  .candidate-login-link { margin-right: 15px; } .navbar a:nth-child(2) { float: left; margin-right:25px; } .custom-navbar-items-wrapper{display: contents !important; float: none;}  .custom-navbar-item { margin-right:25px !important; } .btn-primary { background:#005151 !important } .hero-image { height:388px !important; } .question-rte {text-align: left !important;}", "font": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1720608276::custom.css"}, "customNavbarItems": [{"label": "Career Areas", "hasSubItems": true, "subItems": [{"label": "Early Career & Internships", "path": "https://www.ukg.com/about-us/careers/early-career-internships", "openInNewTab": true}]}, {"label": "Life at UKG", "hasSubItems": true, "subItems": [{"label": "Benefits", "path": "https://www.ukg.com/about-us/careers/benefits", "openInNewTab": true}, {"label": "Featured Locations", "path": "https://www.ukg.com/about-us/careers/featured-locations", "openInNewTab": true}, {"label": "Our Awards", "path": "https://www.ukg.com/about-us/awards-and-recognition", "openInNewTab": true}, {"label": "Belonging, Equity and Impact", "path": "https://www.ukg.com/about-us/esg/social/diversity-equity-inclusion-and-belonging", "openInNewTab": true}, {"label": "UKG Blog", "path": "https://www.ukg.com/blog/tags/employee-resource-groups", "openInNewTab": true}]}, {"label": "Interviewing at UKG", "hasSubItems": true, "subItems": [{"label": "Careers FAQs", "path": "https://www.ukg.com/about-us/careers/faqs", "openInNewTab": true}, {"label": "Career Advice", "path": "https://www.ukg.com/blog/tags/career-advice", "openInNewTab": true}]}], "page_image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon", "max_applications_refer": 0, "applyButton": {"background": "#005151"}, "mapConfig": {"enabled": true}, "defaultState": {"pymww": false}, "links": {"videos": ["https://www.youtube.com/watch?v=Eje82dg1jLw", "https://www.youtube.com/watch?v=09Nv22GZL9w", "https://www.youtube.com/watch?v=9BnYiKhxCpk", "https://www.youtube.com/watch?v=61omJa_ogNw"], "blogs": ["https://www.ukg.com/blog/life-ukg/curious-about-companys-culture-ask-these-5-questions", "https://www.ukg.com/blog/life-ukg/how-best-prepare-behavioral-interview-4-easy-steps", "https://www.ukg.com/blog/life-ukg/cracking-code-career-advice-working-tech"]}, "customContent": {"positionSections": [{"body": "<div class='headers'>NOTICE ON HIRING SCAMS</div><br>UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.<br><br>"}]}, "i18n_overrides_master": {"customContent": {"en": {"hiringScamHeading": "NOTICE ON HIRING SCAMS", "hiringScamBody": "UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.", "aboutJobDescriptionHeading": "ABOUT OUR JOB DESCRIPTIONS", "aboutJobDescriptionBody": "All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change."}, "fr-ca": {"hiringScamHeading": "AVIS SUR LES ESCROQUERIES EN MATI\u00c8RE D\u2019EMBAUCHE", "hiringScamBody": "UKG ne vous demandera jamais une copie de votre permis de conduire, de votre carte d\u2019assurance sociale ou de votre passeport lors d\u2019un entretien d\u2019embauche. Pour les nouvelle embauches, nous ne demandons pas de paiement pour l\u2019achat d\u2019\u00e9quipement, le co\u00fbt de la formation ou la r\u00e9ception des documents d\u2019accueil. UKG ne fait pas d\u2019offres d\u2019emploi en dehors de son processus d\u2019embauche officiel. Pour vous aider \u00e0 vous prot\u00e9ger contre d\u2019\u00e9ventuelles escroqueries en mati\u00e8re d\u2019embauche, d\u00e9couvrez notre processus d\u2019embauche officiel, qui est d\u00e9crit <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>ici</a>.", "aboutJobDescriptionHeading": "\u00c0 PROPOS DE NOS DESCRIPTIONS D\u2019EMPLOI", "aboutJobDescriptionBody": "Toutes les descriptions d\u2019emploi sont r\u00e9dig\u00e9es de mani\u00e8re \u00e0 refl\u00e9ter fid\u00e8lement le poste \u00e0 pourvoir et \u00e0 inclure les responsabilit\u00e9s professionnelles g\u00e9n\u00e9rales. Elles ne pr\u00e9sentent pas un inventaire complet et d\u00e9taill\u00e9 de toutes les t\u00e2ches, responsabilit\u00e9s et qualifications requises pour le poste. La direction se r\u00e9serve le droit de r\u00e9viser le poste ou d\u2019exiger l\u2019ex\u00e9cution d\u2019autres t\u00e2ches ou de t\u00e2ches diff\u00e9rentes si ou lorsque les circonstances changent."}}, "talentNetworkHeroBanner": {"en": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "fr-ca": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}}}, "talentNetworkHeroBanner": {"title": "  ", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "recaptcha_enabled": 1, "companyName": "UKG", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 893381142660, "name": "Lead Customer Success Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1749529083, "t_create": 1742840262, "ats_job_id": "32f3a8a4-48c2-479f-817b-fff6a7af9b93", "display_job_id": "LEADC012497", "type": "ATS", "id_locale": "LEADC012497-en", "job_description": "Relationship Management: o Oversees key stakeholder relationships for UKG's high-value Midmarket or Enterprise accounts o Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy and Sentiment: o Acts as the primary voice of the customer within UKG, driving significant improvements based on customer feedback. o Leads cross-functional teams to resolve escalated issues promptly. Value Attainment and Optimization: o Serves as a subject matter expert, providing advanced guidance and best practices. o Identifies and recommends training sessions and workshops to optimize product usage and value realization. o Sets strategic success goals for customer accounts and directs cross-functional teams to execute these goals. o Provides leadership and guidance to junior team members, ensuring best practices are followed. o Expert understanding of customer success policies and procedures. o Extensive knowledge of UKG product suite and its strategic value. o Advanced understanding of customer success metrics and KPIs. o Bachelor's degree in Business, Marketing, or related field o 8+ years of experience in customer success, account management, or related roles o Extensive experience overseeing customer success teams and operations. o Demonstrated success in developing and implementing customer success policies and strategies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381142660", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893379537879, "name": "Sr Principal Customer Success Consultant", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1749521092, "t_create": 1733926508, "ats_job_id": "68e32096-9550-4660-ba15-bed05e51380a", "display_job_id": "SRPRI010410", "type": "ATS", "id_locale": "SRPRI010410-en", "job_description": "Strategic Account Management: Develop and execute strategic account plans to drive customer success and business outcomes for high-value and complex accounts. Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations. Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions. Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges. Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services. Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement. Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement. Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India. Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred. Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels. Strong strategic thinking and problem-solving abilities. Deep understanding of UKG workforce management solutions is highly desirable. Technical Proficiency: Proficient in using CRM software and customer success tools. Travel: Ability to travel as needed to meet with customers and attend industry events.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379537879", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893382302274, "name": "Sr Mgr. Customer Marketing", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta, GA, USA", "Weston, FL", "Miami, FL, USA", "Fort Lauderdale, FL", "Boston, MA", "Alpharetta, GA"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1749513389, "t_create": 1746630248, "ats_job_id": "2f47c06b-2126-49eb-b1f3-912bdb1a0d65", "display_job_id": "SRMGR013552", "type": "ATS", "id_locale": "SRMGR013552-en", "job_description": "1. Customer Journey Definition: o Develop a cross functional customer journey vision that enhances the customer experience from onboarding to renewal and incorporates peak moments and the opportunity to differentiate to customer experience as part of UKG's message. o Collaborate with cross-functional teams to ensure seamless integration of customer touchpoints and communication strategies. o Translate customer experience into compelling input for sales materials. 2. Expansion and Renewal Programs: o Lead initiatives to identify cross-sell and upsell opportunities, increasing customer lifetime value that incorporates customer adoption as a driver for successful expansion. o Working with the Renewals team, develop and manage scalable renewal strategies to maintain high retention rates and minimize churn. o Collaborate with the events team to ensure content is engaging, relevant, and drives customer success. 3. Lifecycle Marketing Measurement: o Establish key performance indicators (KPIs) and metrics to measure the effectiveness of lifecycle marketing initiatives. o Utilize data-driven insights to optimize strategies and report on program performance to senior leadership. 4. 8+ years of experience in lifecycle marketing, customer success, or related roles. 5+ years in the B2B SaaS industry. 5+ years of leadership experience managing high-performing teams. Champion a customer-first mindset--advocate for the voice of the customer in every strategy, ensuring all lifecycle programs are rooted in empathy, value delivery, and long-term relationship building. Proven success in developing and executing lifecycle strategies that drive renewals and expansion. Strong understanding of customer journey mapping and experience design. Excellent communication and cross-functional collaboration skills. Data-driven mindset with experience using analytics to inform strategy. Proficiency with marketing automation platforms and CRM systems (e.g., Marketo, Salesforce). Passion for customer success and building long-term relationships.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382302274", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382248317, "name": "Customer Experience Strategy Lead", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1749523441, "t_create": 1746417080, "ats_job_id": "dbe40376-2ab3-4c5f-8ef4-87b2ec4be626", "display_job_id": "LEADC013472", "type": "ATS", "id_locale": "LEADC013472-en", "job_description": "Strategy Development: Lead the creation and implementation of customer experience marketing strategies that align with customer facing stakeholder processes. Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. Passionate about delivering exceptional customer experiences and fostering customer loyalty.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248317", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382248375, "name": "Customer Lifecycle Renewal Program Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1749489536, "t_create": 1746419416, "ats_job_id": "ac216943-9fb3-40a4-8463-9b103d5a2d01", "display_job_id": "CUSTO013474", "type": "ATS", "id_locale": "CUSTO013474-en", "job_description": "Program Development and Execution: Design and implement comprehensive marketing programs aimed at reducing customer churn and increasing renewals. Develop strategies to identify customers at risk of attrition and create targeted interventions to retain them. Create proactive programs that encourage customer engagement and actions associated with high retention rates. Assist Renewals team in creating communication and content to assure a smooth renewal experience Work closely with Sales, Renewals, Customer Success, Product Management, and Analytics teams to gather insights and align on program objectives. Facilitate communication and collaboration across departments to ensure cohesive execution of retention strategies. Analyze customer data to identify trends, behaviors, and risk factors associated with churn. Performance Measurement and Reporting: Establish KPIs and metrics to evaluate the success of retention programs. Bachelor's degree in Marketing, Business Administration, or a related field. 5 years proven experience in marketing program management, with a focus on customer retention and churn reduction. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent communication and interpersonal skills, with a track record of successful cross-functional collaboration. Creative problem-solving abilities and a strategic mindset. Familiarity with CRM systems and marketing automation tools.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248375", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382248319, "name": "Customer Lifecycle Expansion Program Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1749489729, "t_create": 1746417467, "ats_job_id": "944d92e8-1aa5-4f9f-aefa-a924b090ddfc", "display_job_id": "CUSTO013473", "type": "ATS", "id_locale": "CUSTO013473-en", "job_description": "Program Development: Design and implement comprehensive cross-sell and up-sell marketing programs that align with UKG's business objectives and customer needs. Customer Insights: Analyze customer data and behavior to identify opportunities for cross-selling and up-selling, leveraging insights to tailor marketing strategies. Campaign Management: Partner with Field/Demand team to develop and optimize marketing campaigns across various channels (email, social media, webinars, etc.) to promote additional products and services to existing customers. Collaboration: Work closely with sales, product management, and customer success teams to ensure alignment and integration of cross-sell and up-sell initiatives. Performance Tracking: Establish KPIs and metrics to measure the effectiveness of marketing programs, providing regular reports and insights to stakeholders. Content Creation: Collaborate with the content team to develop compelling marketing materials that effectively communicate the value of additional products and services. Customer Engagement: Foster strong relationships with existing customers, understanding their needs and challenges to offer tailored solutions that enhance their experience with UKG. Market Research: Stay informed about industry trends, competitor strategies, and emerging technologies to continuously refine and improve marketing programs. Bachelor's degree in Marketing, Business Administration, or a related field 5 years proven experience in marketing program management, with a focus on customer retention and churn reduction. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Proficiency in marketing automation tools and CRM systems. Creative thinker with the ability to develop innovative marketing strategies. Results-oriented with a track record of achieving revenue growth through strategic marketing initiatives.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382248319", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893381775067, "name": "Mgr, Customer Account Management", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1749472971, "t_create": 1745426588, "ats_job_id": "7f7c6edc-03a3-4a9f-9b76-c0fb4f98f32b", "display_job_id": "MGRCU013251", "type": "ATS", "id_locale": "MGRCU013251-en", "job_description": "Meet and exceed revenue targets. Set and execute an aggressive sales execution strategy to generate strong annual revenue growth. Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year. Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews Maintain key customer relationships and develop and implement strategies for sales Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles. Fosters peer collaboration across sales team to enhance the performance of everyone. Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers. At least 1 year managing diverse teams in sales, presales, or similar organizations Minimum of 5 years selling to C level executives Must be located in Central to Western US. Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives. Proven success working within a highly matrixed organization and establishing strong relationships across all functions. Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives. Consistently exceeded quota and team goals. Strong negotiation, written and verbal communication skills. Experience leading high-performing Sales teams within the Mid-Market space. Bachelor's degree or equivalent Ability to travel 50%", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381775067", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382722727, "name": "Sr System Consultant", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1749523915, "t_create": 1749141412, "ats_job_id": "6cf11472-62ec-4c15-a730-0b0dc4fb8dcf", "display_job_id": "SRSYS014066", "type": "ATS", "id_locale": "SRSYS014066-en", "job_description": "Develops solutions to a variety of significantly complex problems where analysis of data requires evaluation of identifiable factors. Initiates or maintains work schedule and priorities. Works under general direction regarding the direction and progress of projects and special assignments. Assists in establishing departmental policies and procedures. Work is reviewed upon completion for adequacy in meeting objectives. Contributes to the completion of specific programs and projects. '- Proficient utilization PC Microsoft Office - Ability to asses customer business challenge, policies and procedures to translate them into an applicable solution - Advanced knowledge of Kronos Workforce Central and/or Workforce Dimensions modules related to scheduling, absence management, custom reporting, integrations/APIs, HR/payroll processing - Proven experience working with integration or implementations of Cloud based systems - SQL 2005, 2008, 2012 - Windows Operating System: 2008, 2012 Server - Experience with SSL, LDAP, Single Sign On", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382722727", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893382549135, "name": "Benefits Systems Consultant II", "location": "Alpharetta,GA,United States", "locations": ["Alpharetta,GA,United States", "Atlanta,GA,United States", "Weston,FL,United States", "Maitland,FL,United States", "Lowell,MA,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1749518975, "t_create": 1748013752, "ats_job_id": "b9ae3243-4a3d-4664-ab7c-60a15f670f08", "display_job_id": "BENEF013866", "type": "ATS", "id_locale": "BENEF013866-en", "job_description": "Work with customers and internal teams to establish project scope, gather configuration requirements, and set system goals for configuration projects. Complete light to moderately complex configuration projects with minimal downstream impact; including updating rates, survey questions, admin populations and existing plans and assisting customers with completing page content and mass import projects. Communicate with customers and internal partners on outstanding technical requests. Projects are closed within set timelines and appropriate documentation maintained and uploaded to Salesforce. Complete more complex configuration projects under the oversight of Senior and Lead System Consultants as a backstage resource. Other projects and tasks as assigned by Manager. Minimum 1+ year of customer service experience. Minimum 1+ year of US Benefits Health & Welfare or HR/Payroll experience. Proficient using the Microsoft Office Suite of software to include Outlook, Word, and Excel. Ability to work out of one of our UKG Office locations Ability to manage priorities and workflow in a dynamic environment. Excellent communication, interpersonal, and follow-up skills are critical for success. Ability to appropriately set and manage expectations. Project management experience. Strong organizational, problem-solving, and analytical skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382549135", "isPrivate": false, "latlongs": "34.0753762,-84.2940899"}, {"id": 893382516303, "name": "Tax Filing Coordinator", "location": "Scottsdale,AZ,United States", "locations": ["Scottsdale,AZ,United States", "Santa Ana,CA,United States", "Weston,FL,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1749478908, "t_create": 1747822094, "ats_job_id": "71ddaba6-3ea5-45df-9104-fe329e2d922c", "display_job_id": "TAXFI013816", "type": "ATS", "id_locale": "TAXFI013816-en", "job_description": "Amend and file payroll tax returns for multi-state tax entities. 40% As part of the Amendment research process, reconcile QTD & YTD tax amounts withheld, reported, and deposited on quarterly and annual basis. Initiate or receive customer calls as needed, to explain amendment reconciliation details and review steps UKG will take (or has taken) to file.10% Assist with various projects as assigned. Proficient in Excel and Word Ability to negotiate positive resolutions with customers and payroll tax agencies Proficient working with multiple systems and tools to perform job functions Ability to work independently and within a team-based environment Customer Service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.) Good oral and written communication skills and above average administrative skills Excellent analytical and follow up skills Good time management skills in order to meet production and aging goals Professionalism - demonstrated ability to interact professionally with others Bachelor's Degree in Business, Accounting, or a minimum of 3 years professional office work experience General accounting knowledge Demonstrated experience performing payroll tax reconciliations and analysis Previous Customer service experience Working knowledge of payroll tax quarterly and annual reconciliations.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382516303", "isPrivate": false, "latlongs": "33.4941704,-111.9260519"}], "debug": {}, "count": 108, "countFilterByMatchScore": null, "location_user": "any", "location_used": "", "locationInsights": null, "showWizard": false, "disableLocationSearchDropdown": false, "pcsAutocompleteLocationEnabled": 0, "recommended_star_threshold": 3.1, "mocTitle": null, "fuzzyResultsReturned": false, "query": {"query": "customer success", "location": "", "department": [], "skill": [], "seniority": [], "pid": "", "Skills": [], "Function": [], "Seniority": [], "Workplace_Type": []}, "userTitles": [], "isThinProfile": false, "veteranProgramDetails": [], "enableTargetedResume": 0, "jobCardConfig": null, "facetDisplaySort": {"Skills": "alpha_asc", "Function": "alpha_asc", "Seniority": "alpha_asc", "Workplace_Type": "alpha_asc", "locations": "count_desc", "latlong": "count_desc"}, "facets": {"Skills": {"10-K": 1, "10-Q": 1, "ADP": 1, "AI": 4, "AI Driven Innovation": 1, "API": 3, "Ad Sales": 1, "Adobe After Effects": 1, "Adobe Creative Suite": 2, "Adobe InDesign": 1, "Advertising": 2, "Agile": 1, "Agile Methodologies": 1, "Algorithms": 1, "Android": 1, "Android Development": 1, "Angular": 5, "Angular UI": 1, "AngularJS": 1, "Ansible": 11, "Ansible Software": 1, "Apache Cordova": 1, "Art Direction": 1, "Artificial Intelligence": 3, "Audit": 1, "Authentication": 1, "Authenticition": 1, "Automation": 6, "Automation Controls": 1, "Automation Frameworks": 1, "Azure Sentinel": 1, "Brand Development": 2, "Brand Management": 2, "C#": 2, "CI/CD": 4, "CPA": 2, "Cloud": 2, "Compliance": 3, "Corporate Branding": 2, "Creative Direction": 2, "Data Analytics": 2, "Datadog": 4, "DevOps": 4, "DevOps Tools": 2, "Digital Marketing Campaigns": 2, "Digital Marketing Strategies": 2, "Docker": 2, "Enterprise Software": 2, "Excel": 3, "Forecasting": 2, "French Language": 2, "GCP": 6, "Genai": 2, "Generative AI": 2, "Git": 3, "GitHub": 5, "Global Brand Management": 2, "Google Cloud Platform": 2, "Grafana": 3, "Graphic Design": 2, "HCM": 2, "IGA": 2, "Infrastructure as Code": 4, "Java": 13, "Java 11": 2, "JavaScript": 2, "Kubernetes": 8, "Linux": 2, "Machine Learning": 2, "Marketing": 2, "Marketing Strategy": 2, "Microservices": 2, "Microsoft Excel": 2, "Microsoft Power BI": 2, "Monitoring": 3, "NET": 4, "PagerDuty": 5, "Payroll Taxes": 3, "People Management": 3, "Power Bi": 2, "Product Management": 4, "Project Management": 2, "Python": 11, "Python Scripting": 5, "React": 5, "Reporting": 2, "SQL": 2, "SaaS": 6, "SaaS Applications": 3, "SaaS Software": 5, "Saviynt": 2, "Software Engineering": 3, "Software Product Management": 3, "Splunk": 3, "Strategy": 3, "Tableau": 3, "Team Leadership": 2, "Team Management": 2, "Terraform": 10}, "Function": {"Accounting/Finance": 14, "Administrative/Support": 7, "Corporate Strategy": 2, "Customer Delivery/Implementation Services": 15, "Customer Success": 55, "Customer/Technical Support": 10, "Information Technology": 9, "Legal": 3, "Marketing": 18, "Pre Sales": 4, "Product": 3, "Sales": 30, "Security/Privacy & Risk": 20, "Services": 8, "Software & Product Development": 237}, "Seniority": {"CXO": 1, "Director": 11, "Entry": 6, "Manager": 16, "Mid-Level": 17, "Senior": 25, "Vice President": 7}, "Workplace_Type": {"hybrid": 232, "onsite": 164, "remote": 40}, "locations": {"Remote": 999999, "Noida, UP, India": 140, "Weston, FL, United States": 86, "Lowell, MA, United States": 79, "Pune, MH, India": 65, "Atlanta, GA, United States": 51, "Alpharetta, GA, United States": 33, "United States": 30, "Sofia, Sofia City Province, Bulgaria": 16, "Montevideo, Montevideo Department, Uruguay": 11, "Seattle, WA, United States": 11, "Varna, Bulgaria": 10, "County Kilkenny, Ireland": 8, "Montreal, QC, Canada": 8, "Canada": 7, "Dublin, D, Ireland": 6, "Maitland, FL, United States": 6, "San Francisco, CA, United States": 6, "Santa Ana, CA, United States": 6, "NSW, Australia": 5, "Bengaluru, KA, India": 4, "Scottsdale, AZ, United States": 4, "Indianapolis, IN, United States": 3, "VIC, Australia": 3, "St. Louis, MO, United States": 3, "Toronto, ON, Canada": 3, "United Kingdom": 3, "New York, NY, United States": 3, "Boston, MA, United States": 2, "Dallas, TX, United States": 2, "Las Vegas, NV, United States": 2, "Los Angeles, CA, United States": 2, "San Juan, Puerto Rico": 2, "AB, Canada": 1, "AL, United States": 1, "Austin, TX, United States": 1, "Australia": 1, "Bracknell, England, United Kingdom": 1, "Fort Lauderdale, FL, United States": 1, "Germany": 1, "KK, County Kilkenny, Ireland": 1, "MA, United States": 1, "MB, Canada": 1, "Memphis, TN, United States": 1, "Miami, FL, United States": 1, "NH, United States": 1, "PA, United States": 1, "Puerto Rico": 1, "Punta Santiago, Humacao, Puerto Rico": 1, "RI, United States": 1, "SK, Canada": 1, "Stuttgart, BW, Germany": 1, "VA, United States": 1, "VT, United States": 1, "Westford, MA, United States": 1}, "latlong": {"28.5355161,77.3910265": 140, "26.1003654,-80.3997748": 86, "42.6334247,-71.31617179999999": 78, "18.5204303,73.8567437": 65, "33.7489954,-84.3879824": 50, "34.0753762,-84.2940899": 32, "38.7945952,-106.5348379": 30, "42.6977082,23.3218675": 15, "-34.9011127,-56.16453139999999": 11, "47.6062095,-122.3320708": 11, "43.2140504,27.9147333": 10, "45.5018869,-73.56739189999999": 8, "52.2836185,-7.1498708": 8, "56.130366,-106.346771": 7, "28.6277767,-81.36312439999999": 6, "33.7454725,-117.867653": 6, "37.7749295,-122.4194155": 6, "53.3498053,-6.2603097": 6, "-33.8688197,151.2092955": 5, "12.9715987,77.5945627": 4, "33.4941704,-111.9260519": 4, "-37.8136276,144.9630576": 3, "38.6270025,-90.19940419999999": 3, "39.768403,-86.158068": 3, "40.7127753,-74.0059728": 3, "43.653226,-79.3831843": 3, "55.378051,-3.435973": 3, "32.7766642,-96.79698789999999": 2, "34.0522342,-118.2436849": 2, "36.1699412,-115.1398296": 2, "42.3600825,-71.0588801": 2, "-25.274398,133.775136": 1, "18.1654052,-65.75203429999999": 1, "18.220833,-66.590149": 1, "18.4153108,-66.0593509": 1, "18.4655394,-66.1057355": 1, "25.7616798,-80.1917902": 1, "26.1224386,-80.13731740000001": 1, "30.267153,-97.7430608": 1, "32.3182314,-86.902298": 1, "33.748752,-84.38768449999999": 1, "34.0746204,-84.29228619999999": 1, "35.1495343,-90.0489801": 1, "37.4315734,-78.6568942": 1, "41.2033216,-77.1945247": 1, "41.5800945,-71.4774291": 1, "42.4072107,-71.3824374": 1, "42.5811425,-71.4395267": 1, "43.1938516,-71.5723953": 1, "44.5588028,-72.57784149999999": 1, "48.7758459,9.1829321": 1, "51.165691,10.451526": 1, "51.4141323,-0.7525809": 1, "52.6549027,-7.246402900000001": 1, "52.9399159,-106.4508639": 1, "53.7608608,-98.8138762": 1, "53.9332706,-116.5765035": 1}}, "isSubQuery": false, "showBusinessUnitInPositionSidebar": false, "hideDepartment": null, "iframeImplementation": null, "pcsTextConfiguration": {}, "facetNoTitlecase": null, "skipCSSFacetCapitalization": false, "enableMapClustering": false, "readmoreInstructionEnabled": false, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=ukg.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}, "postLoginLink": {"enabled": true, "message": "Candidate Login", "url": "/careerhub/me?action=edit&trackApplicationStatus=false&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}, "trackApplicationLink": {"enabled": true, "message": "Track Application Status", "url": "/careerhub/my/jobs/applications?trackApplicationStatus=true&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}}, "isHomePageLoad": false, "candidateBuildProfile": {"enabled": true, "message": "Build your resume", "url": "/careerhub/me?action=edit&profile_type=candidate&domain=ukg.com&customredirect=1"}, "chatbot": false, "enabledPersonalizedFeatures": {"recommendationFeedback": false, "tldr": true, "personalizationPreferences": false}, "installed_app_data": [], "enhancementsEnabled": false, "disableAutoScrollOnPositionSelect": false, "locationDistanceKmDefault": 100, "searchFiltersTranslationWhitelist": [], "customJobDescTranslationSkipList": [], "enableCandidateReferralFlow": false, "showBanner": false, "pcsBannerMessage": null, "locationRadiusConfig": {"showLocationRadius": false, "locationRadiusType": "mi"}, "pcsApplyFormV2Enabled": true, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": true, "sortByConfig": null, "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"doNotPrepopulateQuestionIds": ["bc8c6d46-0bdc-4705-8380-04603b50a292"], "prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": false, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": true}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": true, "languages": [{"value": "en", "title": "English"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}], "displayLanguage": "en", "requestLocation": false, "positionQnAEnabled": false, "singlePageCareersNavbarGate": false, "advancedOptionsA11yGate": false, "positionSidebarScrollResetGate": false, "pcsApplyFormFileAnswerGate": false, "all_applicable_locations": []}