customer technical support jobs in maitland fl united states

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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379010515", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893381544275, "name": "Dir. 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Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution Interacts with senior customer management (VP/Director level) in both pre and post sales situations. Represents UKG to these customers and has authority to commit significant company resources in these interactions. Responsible for customers' overall satisfaction. Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs. Develops staffing strategies. Recruits and hires staff. Supervises direct and functional reports. Establishes individual performance goals and priorities. Reviews performance against goals. Provides counseling. Plans, approves, and implements programs for the timely development and progress of each individual. Plans and grants salary increases as appropriate. Manages discipline and documentation steps in problem employee situations. Manages dismissals. Work independently without direct supervision and with minimal guidelines. Minimum 10 years technical support management experience & experience leading other leaders in a high volume support environment Minimum 5 years experience in HR, Payroll and/or Time and Labor domains Ability to work in office 3 days a week Proven results in improving customer satisfaction, customer retention, employee engagement and team productivity. Ability to manage conflict situations constructively. Ability to manage conflict situations constructively. Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills. Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates. 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Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support Qualifications: 2-5+ years' experience coaching and/or developing a customer support or technical support team Must be able to be in office 3 days a week HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380957618", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893380941652, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Weston,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745005759, "t_create": 1741971167, "ats_job_id": "7cff4478-9a00-4967-a8b8-a590777c12b1", "display_job_id": "PRODU012309", "type": "ATS", "id_locale": "PRODU012309-en", "job_description": "Serve as the initial point of contact for customer inquiries related to Benefits Administration & Human Resources. Deliver exceptional support to our customers using various communication channels, such as phone, email, remote sessions, and our CRM case management system. Continuously acquire and expand knowledge of our product offerings, support policies, and methods of support delivery. Demonstrate excellent customer service skills with a proactive approach to ensure customer satisfaction. Cultivate strong relationships with internal stakeholders and effectively communicate with individuals at all levels of the organization using multiple communication platforms. Participation in on-call rotations is required to provide occasional after-hours support. Experience supporting customers and/or end users within a hosted, Software as a Service offering. Experience with Benefit Administration systems/ product suites. Excellent written and verbal communication skills. Bachelor's Degree: Business Admin, Accounting, MIS, or Human Resources preferred. Experience in Payroll or Human Resource environment. UKG HRMS Payroll Software knowledge preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380941652", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893380569945, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Lowell,MA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745080533, "t_create": 1740419175, "ats_job_id": "4df0d5a3-114c-48a4-93b8-43ece027aaba", "display_job_id": "PRODU011919", "type": "ATS", "id_locale": "PRODU011919-en", "job_description": "Deliver customer support across various communication channels, including phone, chat, and email Employ critical thinking skills to troubleshoot software issues for clients Create and monitor customer tickets and dispatch to proper queue Maintain high-level knowledge of extensive UKG product suite Maintain professional communication with clients, including management-level personnel, through verbal and written interactions Accurately document and manage workload within a Customer Relationship Management system (CRM). 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