customer technical support jobs in st louis mo united states

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Minimum of 1 year experience in the technology/software industries Ability to travel for face-to-face customer interactions and industry events. Proficient in Salesforce Thrives in a quick-turn, high-paced environment Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills Ability to articulate the value proposition of our product offering Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. 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Each UKrewer is also expected to work independently throughout the day, however we do have a team environment who may assist one another as needed. Proficiency with Microsoft Office applications such as Word and Excel, as well as our own UKG software environments after training Having past customer service experience with excellent outcomes is preferred Must be able to manage in an organized, proactive and independent manner to meet all required time frames and commitments specified by each task Expected to work overtime as required as the business needs Must in times of need have a flexible schedule to accommodate our support hours. Must be able to speak to and respond promptly to urgent matters upon escalation. Must be self-motivated, able to work independently and in a team-environment Support of Mid-Market and Enterprise accounts post-live for Payroll Critical matters and Change Maintenance. Coordinate onboarding of new accounts for Print Service Assist with our print facilities, consultants and customers with bank testing prior to client go live processing. Follow-up on Salesforce Cases for print inquires through resolution. Support of file monitoring and shipping notifications, and their updates. Special Print Handling request of our customers which are changed after processing. Build and maintain strong peer relationships within the team and across the organization. Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple responsibilities simultaneously, while prioritizing according to time sensitivity and business need. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Role The Professional Services Solution Consultants are the key resource entrusted with understanding our customer's core business drivers and requirements, and then envisioning and delivering solutions that meet those needs. Solution Consultants will promote best-of-breed solutions for Manufacturing work practices, as well as define and communicate technical solutions for the Manufacturing customers we implement. Manufacturing is one of our largest verticals boasting a vast array of customers both nationally and internationally. These clients range from automobiles, defense, food processing, mining, alternative energy, consumer goods, and electronics. 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Successfully implementing UKG products for customers following our prescribed methodology Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points Providing strategic expertise and consulting across the UKG Solution with a focus that will help support our customers, answering complex questions on function and usage of product Providing consultative and well documented designs to the internal UKG Team working on projects, mentorship, and in-house education Maintaining a high level of enterprise competence, coordinating development and assignments as well as identifying, capturing, and sharing expertise Basic Qualifications: 3+ years experience working in the Manufacturing or Service and Distribution industry OR 3+ years of software implementation experience Ability to travel up to 25% Preferred Qualifications: Consulting/customer implementation experience in a technical environment, preferably in Workforce Management Broad knowledge of labor-management, HR/Payroll, ERP, or similar domain product/systems Excellent oral and written communication skills Experience with UKG/Kronos Workforce Central and/or Workforce Dimensions a plus Where we're going UKG is on the cusp of something truly special. 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