customer technical support jobs in varna bulgaria

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Organize and prioritize incoming technical support requests. Maintain clear and regular communication with users regarding request status. Analyze and validate technical support requests by reproducing use cases. Address complex configurations and technical challenges. Escalate and manage 3rd Level Support Requests when necessary. Become an expert in One View Product features and functionalities. Stay updated on new product features. Document and create troubleshooting articles. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program Minimum of 1 year experience in a product support role. High school diploma, general education degree, or equivalent. Excellent English communication skills, both written and verbal. Ability to work well in a team and independently. Dynamic prioritization skills and ability to voice concerns and suggestions. Strong organizational, multi-tasking, and planning abilities. Professional, motivated, and able to work on own initiative. Focused and results-oriented with a positive and empathetic attitude. Prompt response to customer concerns and effective troubleshooting. Ability to write and maintain documentation for client reference. High focus on quality and customer satisfaction. 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Maintain effective communication with senior management for issue escalation and resolution. Available to work onsite at a UKG office location at least three days per week, including a Monday or a Friday 8+ years' experience in a product support environment with a minimum of 5+ years in a people leadership role Excellent written, oral communication, listening and telephone skills. Fluent in both written and oral French and English Strong attention to detail. Ability to build trust amongst your team, peers and key stakeholders Proven record of high customer satisfaction and key performance metrics. Proven track record of operational excellence. Excellent knowledge of customer support processes and best practices. 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Provide exceptional support based on agreed Service Level Agreements (SLAs) and key performance metrics. Develop product knowledge on UKG's HCM and Workforce Management solutions. Act as the first point of contact for customer support cases and requests Resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps[FB1] [RR2] . Use internal tools to drive resolution and, or advance cases to next support level. Develop a subject-matter expertise in areas of the product enabling you to contribute to the overall team's readiness. Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Maintain effective communication with management for issue escalation and resolution. Participation in an on-call rotation as required to provide occasional after-hours support. Available to work onsite at a UKG office location at least three days per week, including a Monday or a Friday Fluent in both written and oral English. Good technical or analytical aptitude Strong attention to detail. Excellent written, oral communication, listening and telephone skills. Ability to successfully work both independently and as part of a team. Ability to perform in a fast-paced environment. Fluent in spoken and written French or German is a plus A quick learner able to analyze technical issues Proven record of high customer satisfaction and key performance metrics.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382624274", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893381900412, "name": "Payroll Business Analyst", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752213917, "t_create": 1745579717, "ats_job_id": "a2536f96-bd89-4a48-b33c-15af848bee82", "display_job_id": "PAYRO013293", "type": "ATS", "id_locale": "PAYRO013293-en", "job_description": "Requirements Gathering: Collaborate with stakeholders to understand their needs and gather detailed business requirements. 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Experience in Payroll, Finance or Accountancy field or any related experience Certification in Business Analysis (e.g., CBAP, CCBA). Familiarity with project management methodologies (e.g., Agile, Scrum). 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General and Task Management: Take ownership of capacity planning and resource management within the One View platform. Lead capacity planning activities to meet operational requirements effectively. Continuously refine plans to anticipate and meet evolving customer needs. Evaluate current capacity, develop operational plans, and forecast future demand. Implement and maintain tools and processes for effective capacity planning and performance monitoring. Analyze data and trends to identify and address operational issues and opportunities for improvement. Drive initiatives to optimize capacity utilization and maximize return on investment. Relationship Management: Collaborate with internal stakeholders to gather accurate information for capacity planning. Work closely with presales teams to understand and anticipate future demands. Regularly communicate plans and forecasts to internal stakeholders and adjust as needed to optimize resource allocation. Participate in meetings to address issues and risks related to capacity and demand. Coordinate cross-functional activities to reconcile variances from original plans and ensure alignment with forecast projections. Provide internal stakeholders with access to relevant data, statistical analysis, and performance metrics. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program Strong communication skills, capable of conveying complex concepts effectively. Excellent interpersonal skills, with the ability to build and maintain relationships both internally and externally. Advanced analytical and problem-solving abilities. Keen attention to detail. 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