customer technical support jobs in varna bulgaria

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Organize and prioritize incoming technical support requests. Maintain clear and regular communication with users regarding request status. Analyze and validate technical support requests by reproducing use cases. Address complex configurations and technical challenges. Escalate and manage 3rd Level Support Requests when necessary. Become an expert in One View Product features and functionalities. Stay updated on new product features. Document and create troubleshooting articles. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program Minimum of 1 year experience in a product support role. High school diploma, general education degree, or equivalent. Excellent English communication skills, both written and verbal. Ability to work well in a team and independently. Dynamic prioritization skills and ability to voice concerns and suggestions. Strong organizational, multi-tasking, and planning abilities. Professional, motivated, and able to work on own initiative. Focused and results-oriented with a positive and empathetic attitude. Prompt response to customer concerns and effective troubleshooting. Ability to write and maintain documentation for client reference. High focus on quality and customer satisfaction. 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Participate in meetings to address issues and risks related to capacity and demand. Coordinate cross-functional activities to reconcile variances from original plans and ensure alignment with forecast projections. Provide internal stakeholders with access to relevant data, statistical analysis, and performance metrics. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program Strong communication skills, capable of conveying complex concepts effectively. Excellent interpersonal skills, with the ability to build and maintain relationships both internally and externally. Advanced analytical and problem-solving abilities. Keen attention to detail. Proficient in numeracy, statistics, and reporting, with the ability to analyze and interpret data and trends. Results-oriented and organized, with a proven ability to meet deadlines and motivate others. Ability to work independently on daily tasks with a moderate level of guidance and direction. Proficiency in Microsoft Excel or similar data analysis tools. 1. Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Mathematics, Statistics, or a related field. 1. Experience in capacity planning, resource planning, or operations management within a relevant industry. 2. Proven track record of successfully leading capacity planning initiatives and optimizing resource utilization. 3. Experience in analyzing data, interpreting trends, and developing actionable insights to support capacity planning decisions. 4. Experience working collaboratively with cross-functional teams, including sales, operations, and finance, to align capacity with demand. 5. 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Code Review: Diligent about reviewing code developed by other engineers, provide feedback and maintain a high bar of technical excellence to ensure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action providing recommendations to optimize performance. Conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences. Platform Model: Understanding of working in a DevOps Model. 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