customer technical support jobs in weston fl united states

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Technical Associates or BS/BA Degree or related discipline preferred or equivalent experience or a minimum of 2-4+ years of related work experience in software applications and customer support Interpersonal skills, analytical mindset, technical product knowledge, and strong attention to detail are critical Strong sense of urgency in the decision-making process when assessing problems/situations Strong written, verbal and virtual communication skills are a must Strong leadership, teamwork, influencing, mentoring, and coaching skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382561504", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382705914, "name": "Product Support Representative", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1751316301, "t_create": 1749048826, "ats_job_id": "451d4507-23b1-4c10-8306-e6d36426777c", "display_job_id": "PRODU014039", "type": "ATS", "id_locale": "PRODU014039-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. 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Participation in on-call rotations is required to provide occasional after-hours support 2+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated dedication to customer service and experience managing customer relationships Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills Bilingual in English and French language required (both written and verbal)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382705914", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893382798316, "name": "Product Support Representative", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1751316006, "t_create": 1749620581, "ats_job_id": "5368d664-e410-4e90-abb3-1a86b8ac611b", "display_job_id": "PRODU014188", "type": "ATS", "id_locale": "PRODU014188-en", "job_description": "Offer comprehensive support for assigned cases, including outbound communications and support tickets. 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Track and report on key metrics such as renewal rates, sentiment, churn rates, and upsell opportunities for sales to engage Collaborate with cross-functional teams to streamline and enhance current Customer Success programs Assist in creating strategies for improving customer satisfactions and loyalty Communicate renewal insights and findings to key stakeholders and leadership Support procure to pay, budgeting, and resource planning Align and help manage territories for the CSM team during annual planning and ad-hoc onboarding territory planning Serve as the trusted advisor and go-to-resource for the Customer Success team for any questions relating to Salesforce, sales tools, and/or general ad-hoc requests Responsible for ensuring that Account data is accurate in Salesforce and other systems Direct liaison between CS and Salesforce Enablement team Create custom reports, dashboards, and fields to support CS Partner with Enablement team to build out and iterate upon Relationship Management New Hire Onboarding and Orientation Support Quarterly Business Review preparation and slideware Bachelor's degree in business administration, Finance, Data Analytics, or a related field 3-5+ years of experience supporting a Customer Success team with business analysis and project management Strong desire for business partnership and pursuing a goal of being a trusted business advisor to field leadership 3+ years' experience in Excel, Power BI, and Salesforce.com is required Proficient in Microsoft Office including PowerPoint and Word Knowledge of subscription management software (e.g., Gainsight) Excellent written and verbal communication, with active listening and summarization skills Ability to proactively influence, advise, and collaborate with teams Ability to work in a team environment and cross-functionally Highly self-motivated, analytical with demonstrated problem solving, and have sound business decision making skills in a fast-paced environment Ability to build credibility, trust, and rapport with stakeholders at all levels", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382715101", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382584529, "name": "Customer Marketing Specialist II", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1751320722, "t_create": 1748456864, "ats_job_id": "42e6fe70-ee35-44ef-84ea-e0ef297bf612", "display_job_id": "CUSTO013932", "type": "ATS", "id_locale": "CUSTO013932-en", "job_description": "Build and execute enablement campaigns to enable internal customer facing employees to have more informed interactions with customers. 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Provide customer facing employees with resources to assure consistent messages are delivered to customers through all channels. 3+ years of marketing communication experience or similar experience Experience with Microsoft Suite of products, including PowerPoint Ability to provide a strong, diverse portfolio of writing samples BA/BS in marketing, English or related field required Outstanding editing and proofreading skills, including strong command of grammar and punctuation and a commitment to clear, concise, and accurate language/content Strong project and program management skills, with the ability to drive multiple projects simultaneously Self-starter with proven ability to deliver results Broad technology awareness balanced with an intellectual curiosity for new concepts", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382584529", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382248317, "name": "Customer Experience Strategy Lead", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Atlanta,GA,United States", "Weston,FL,United States"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1751315727, "t_create": 1746417080, "ats_job_id": "dbe40376-2ab3-4c5f-8ef4-87b2ec4be626", "display_job_id": "LEADC013472", "type": "ATS", "id_locale": "LEADC013472-en", "job_description": "Strategy Development: Lead the creation and implementation of customer experience marketing strategies that align with customer facing stakeholder processes. Customer Journey Mapping: Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience. Program Management: Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels. Cross-Functional Collaboration: Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives. Performance Analysis: Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement. Content Strategy: Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition. Voice of the Customer: Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services. Innovation: Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains at the forefront of the industry. Bachelor's degree in Marketing or a related field with 8+ years of experience. Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs. Strong analytical and process skills and experience with data-driven decision-making. Excellent communication and leadership skills, with the ability to influence and collaborate across teams. Proficiency in marketing automation tools, CRM systems, and customer experience platforms. Creative and strategic thinker with the ability to innovate and drive change. 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