human resources jobs in UKG

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Cultivate strong working relationships with client leadership team and employees Gains deep knowledge of corporate business practices, policies, organization structure, roles/responsibilities to fully understand business and industry dynamics Drive Talent Management programs throughout client group for optimal adoption and impact Establish, monitor and report on KPIs to ensure effectiveness of all HR programs. Identify the talent gaps and development needs of the client group, its managers, key individuals, and people in key positions Continue to build exceptional HR business partnering capabilities that contribute to company performance and ensures that UKG continues to be a place where great people work Undergraduate degree in Human Resources, Organizational Development or related field and/or equivalent experience Minimum of 10+ years of experience in an HRBP and/or leadership role, with a broad depth of experience in organizational design, management coaching, team building, compensation, employee relations, training, and HR program implementation Collaborative and customer-focused with ability to develop strong relationships at all levels Demonstrated ability to align HR programs to business goals and objectives in a high growth environment Proven capabilities in guiding organizations through periods of change Experience in the interpretation of people analytics is a plus", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379388187", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 893379187802, "name": "Mgr. HR Services", "location": "Scottsdale,AZ,United States", "locations": ["Scottsdale,AZ,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1733640746, "t_create": 1731089248, "ats_job_id": "0a04781b-6b98-4b4e-ab73-18c883246d6b", "display_job_id": "MGRHR009918", "type": "ATS", "id_locale": "MGRHR009918-en", "job_description": "Lead day-to-day EEC operational activities to ensure customer service levels are met in a dynamic and continuously changing environment Drive towards process improvement in daily operations to create capacity and efficiency while creating a scalable EEC model Work closely with senior leadership to build out the EEC in a comprehensive manner that creates a scalable service offering to enhance the customer and employee experience Create call center operational strategies through data collection, needs assessment exercises, capacity planning, and cost/benefit analyses while working closely with senior leadership Create process controls, quality monitoring mechanisms, and standard audits that ensure the Service Center is compliant Build standard reporting methodology to report out on call center performance that analyzes and summarizes trends Manage daily workforce management of the call center platform including skills routing, queue assignments, and call coverage during peak times Manage and provide direction for customer escalations related to EEC activities Create and manage customer-facing reporting for EEC customers to be provided on a monthly and quarterly basis Understand the impact of the Employee Engagement Service to the customers' overall portfolio of products and services within the UKG suite Bachelor's Degree or equivalent experience Proficient in MS Word, MS Excel, MS PowerPoint & contact center systems Excellent written and verbal communication skills in order to effectively communicate with all levels of individuals in the organization to outline short- and long-term strategies, impacts, and risks to the business HCM and/or prior customer service experience Garnishments, benefits administration or payroll experience preferred Bilingual experience desired Ability to lead and motivate teams in a fast-paced environment while ensuring a People First approach is at the forefront of all decisions affecting the team Skilled in motivating people around a common goal and creating team excitement Advanced conflict resolution skills Self-motivated, adapt to changing priorities, meet deadlines and work well under pressure Strong analytical and problem-solving skills with an ability to move quickly and effectively in an ever-changing, high volume environment Ability to identify and properly handle complex issues requiring a high level of expertise in making decisions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379187802", "isPrivate": false, "latlongs": "33.4941704,-111.9260519"}, {"id": 893378948250, "name": "Product Support Representative", "location": "Santa Ana,CA,United States", "locations": ["Santa Ana,CA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1733612265, "t_create": 1729606496, "ats_job_id": "c11a894c-d2e7-4bc8-b624-4ea421090d9a", "display_job_id": "PRODU009617", "type": "ATS", "id_locale": "PRODU009617-en", "job_description": "Troubleshooting and Support: Provide advanced technical support/troubleshooting to clients via cases/tickets and quickly engaging clients (Phone, Screenshare, and/or Chat) Diagnose and resolve complex issues related to our HCM software, in a timely, accurate, and empathetic fashion. Escalate unresolved issues to higher-level support or development teams, as necessary. Advance knowledge and add value by becoming proficient in multiple UKG product disciplines Participate in on-call rotations to support critical client needs \"after hours\" (2-5 times a year) Assist in real-time supporting and mentoring of peers. Provide feedback on operational processes and potentially engage in roundtables via cross-functional efforts for improvement. Assist with product enablement 2+ years of experience in a service and/or technical support role, preferably in the HCM SaaS sector. Extensive experience processing and/or supporting Payroll/HR/Time tasks, systems, and processes. Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field. Relevant certifications such as Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) are highly desirable. UKG Pro experience SQL scripting and data base experience with MS SQL Ability to thrive in a fast-paced, high demand environment Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Capability to work independently and as part of a cohesive team. Proficient in using support ticketing systems and CRM software (Salesforce).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378948250", "isPrivate": false, "latlongs": "33.7454725,-117.867653"}, {"id": 893378753394, "name": "Product Support Representative", "location": "St Louis,MO,United States", "locations": ["St Louis,MO,United States", "Atlanta,GA,United States", "Alpharetta,GA,United States", "Weston,FL,United States", "Santa Ana,CA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1733621951, "t_create": 1728576988, "ats_job_id": "60292c34-6d9b-413a-b205-d0b2b180830a", "display_job_id": "PRODU009360", "type": "ATS", "id_locale": "PRODU009360-en", "job_description": "Troubleshooting and Support: Provide advanced technical support/troubleshooting to clients via cases/tickets and quickly engaging clients (Phone, Screenshare, and/or Chat) Diagnose and resolve complex issues related to our HCM software, in a timely, accurate, and empathetic fashion. Escalate unresolved issues to higher-level support or development teams, as necessary. Advance knowledge and add value by becoming proficient in multiple UKG product disciplines Participate in on-call rotations to support critical client needs \"after hours\" (2-5 times a year) Assist in real-time supporting and mentoring of peers. Provide feedback on operational processes and potentially engage in roundtables via cross-functional efforts for improvement. Assist with product enablement 2+ years of experience in a service and/or technical support role, preferably in the HCM SaaS sector. Extensive experience processing and/or supporting Payroll/HR/Time tasks, systems, and processes. Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field. Relevant certifications such as Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) are highly desirable. UKG Pro experience SQL scripting and data base experience with MS SQL Ability to thrive in a fast-paced, high demand environment Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Capability to work independently and as part of a cohesive team. Proficient in using support ticketing systems and CRM software (Salesforce).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378753394", "isPrivate": false, "latlongs": "38.6270025,-90.19940419999999"}, {"id": 893379120845, "name": "Lead Total Rewards Partner", "location": "Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "locations": ["Bracknell,BRKSHE,United Kingdom of Great Britain and Nort", "Dublin,IE-L,Ireland", "Asse (Zellik),BEVB,Belgium", "Amsterdam,NLNH,Netherlands"], "hot": 0, "department": "Human Resources", "business_unit": "Human Resources", "t_update": 1733613068, "t_create": 1730451283, "ats_job_id": "0a9b432d-03cf-4c3f-8ee3-f2571acc2206", "display_job_id": "LEADT009792", "type": "ATS", "id_locale": "LEADT009792-en", "job_description": "Ensure the delivery of all Total Rewards administrative and operational processes are in-line with policy and governance frameworks. Ensure compliance and market alignment of regional Total Rewards policies and practices. Provide updates on the latest commercial and/or technical developments in industry and reward profession, presenting potential impacts. Execute cyclical Total Rewards programs, providing direction and guidance on multiple Total Rewards matters including annual review and annual bonuses. Provide guidance to business stakeholders and local HR teams in all Total Rewards matters. Support regional efforts to address pay equity initiatives, including communications and educational programs, ensuring that compensation and benefits programs are fair and equitable for all employees regardless of their location. University level qualification or equivalent within Human Resources or Business Administration or equivalent work experience or relevant professional body qualifications. Extensive professional experience in a similar role within a Total Rewards function, supporting EMEA countries across both compensation and benefits. Experience working with market salary surveys and compensation benchmarking systems/tools. General knowledge of EMEA employment laws and compliance, particularly as it relates to Total Rewards matters. Ideally have experience working in a matrix, multi-territory environment. Ideally bilingual in English and French, Dutch, German, or Spanish. Advanced Excel user skills with Strong financial acumen. A collaborative and customer focused mindset.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379120845", "isPrivate": false, "latlongs": "51.4141323,-0.7525809"}, {"id": 893379217428, "name": "Principal Leadership Development Learning Program Manager", "location": "FL,United States", "locations": ["FL,United States", "MA,United States", "NH,United States"], "hot": 0, "department": "Human Resources", "business_unit": "Human Resources", "t_update": 1733653262, "t_create": 1731396558, "ats_job_id": "594c4180-40be-44cc-852e-8f7a943eb488", "display_job_id": "PRINC009952", "type": "ATS", "id_locale": "PRINC009952-en", "job_description": "Strategic Advisory: Serve as Learning Development subject matter expert by working with HR and business leaders as a trusted advisor. Establish collaborative and trusting relationships across senior executive and management levels to influence strategic outcomes of talent practices. Learning Needs Analysis: Drive effective discovery through use of qualitative and quantitative tools specific to UKG L&D practices looking across UKG and synthesizing themes and business specific opportunities to drive fit for purpose solutions. Solution Design: Collaborate with HR CoEs, HRBPs, and business leaders to imagine, implement and deliver leadership development programs and custom solutions. This is inclusive of the flagship VP leadership development program and associated workshops as well as tailored interventions based on specific business needs and talent strategies. Facilitation: Facilitate the delivery of executive leadership programming and \"main stage\" keynotes for internal programming or to support UKG customer and employee events. Executive Development: Collaborate across the Talent Development Center of Expertise to create and drive targeted development plans based on Talent Review and Succession outcomes to drive specialized development and key capabilities for the next generation of leaders. Learning Tools: Leverage UKG human-centric design processes, templates, procedures, and tools, to develop engaging and impactful learning solutions and toolkits in partnership with our learning experience design team Culture Transformation: Lead and/or participate in miscellaneous initiatives to assess and shape UKG's organizational culture to foster an inclusive, high-performing, and innovative work environment. Significant facilitation experience, both in the classroom as well as in a stage/key-note capacity. Comfort with being front and center to inspire, challenge, influence and captivate audiences with high engagement. Degree and/or significant career experience across Learning Development, Organizational Development, Industrial/Organizational Psychology, Business Administration, or a related field. Minimum of 8 years of experience in learning development, change management, or related fields, preferably in a consulting role. Proven track record of leading successful executive leadership development initiatives and driving measurable impact on talent development and performance. Demonstrated experience in decision making frameworks and governance models. Demonstrated expertise in team development, leadership development, organizational development, change management, and learning experience design. Certifications in change management, coaching and assessment instruments a plus Experience in a global or multinational environment is highly desirable. Proficiency with HCM software, learning management systems, digital learning platforms, and learning measurement tools. Willingness to travel as needed to facilitate programs and engage with global teams. Excellent communication and influencing skills, with the ability to build rapport and credibility with stakeholders at all levels of the organization Extensive experience with main-stage, keynote and executive facilitation Strong understanding of organizational dynamics, culture, and change management principles Demonstrated ability to think strategically, analyze complex issues, and develop practical solutions Ability to flex from highly strategic and conceptual into tactical execution Capable of managing multiple, complex program development simultaneously Strategic, system-level thinker, pragmatic and outcomes focused Innovative, creative; someone who wants to try new things and learn Comfort in working in a rapidly changing environment We are looking for a seasoned practitioner who embodies and will be an exemplary role model for our own Leadership Framework attributes at UKG, inclusive of Leading Self, the Work, For All (the People), and the Business.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379217428", "isPrivate": false, "latlongs": "27.6648274,-81.5157535"}, {"id": 893378877501, "name": "Lead Total Rewards Consultant", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Human Resources", "business_unit": "Human Resources", "t_update": 1733634826, "t_create": 1729158020, "ats_job_id": "0145a526-b890-4984-b24d-9004afe6c7bf", "display_job_id": "LEADT009549", "type": "ATS", "id_locale": "LEADT009549-en", "job_description": "TR Consulting (ANZ SEA): Responsible for advising a range of stakeholders, (including the people managers and HR business partners), on compensation & benefits initiatives that will help the company to achieve its growth targets, primarily through the attraction, engagement and retention of talent. Governance and Operations (ANZ SEA): Ensure the delivery of all Total Rewards administrative and operational processes are in-line with policy and governance frameworks. WGEA Compliance (Australia): Ensure compliance with Workplace Gender Equality Act (WGEA) reporting requirements in Australia, ensuring transparency and equity in compensation practices. Minimum Wage Reviews (Australia): Conduct regular reviews of minimum wage legislation to ensure organizational compliance with statutory wage adjustments in Australia. Benefits Renewals (ANZ & SEA): Lead the annual benefits renewal process for the ANZ and SEA regions, ensuring that benefit offerings are competitive and aligned with market standards. Salary Range and Structure Reviews (ANZ & SEA): Conduct salary structure and range reviews across the ANZ and SEA regions, ensuring alignment with market trends and business objectives. Annual Review Cycle (ANZ & SEA): Manage and coordinate the annual compensation review process, including performance-based salary increases, bonuses, and incentives for the ANZ and SEA regions. Global Audit & Incentive Audits (ANZ & SEA): Support and lead internal and external audits related to global compensation and incentive plans, ensuring adherence to policies and accuracy in reporting. May lead or participate in other APAC or Global Total Rewards Project 8-12 years of experience in Total Rewards, Compensation & Benefits, preferably in the ANZ and SEA regions with an overall understanding of APAC specially India. Bachelor's degree in human resources, Business, or related field. Strong understanding of Australian Labor laws, including WGEA compliance and minimum wage regulations. Expertise in conducting benefits and salary structure reviews across multiple regions. Ability to manage large-scale audits and annual review cycles. A collaborative and customer focus mindset. Strong proficiency in Excel is essential, including advanced use of formulas, pivot tables, and dashboard creation. Skilled in creating PPTs, with a focus on data visualization, storytelling, and clear communication of complex information. Strategic thinking and Business Acumen Familiarity with global audit processes in compensation and incentives. 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Collaborate with leadership and department heads to understand hiring needs and align recruitment activities with business goals. Use data and insights to refine recruiting strategies, ensuring alignment with company objectives. Manage the full recruiting lifecycle for executive-level and specialized Exec roles, including sourcing, interviewing, offer negotiation, and onboarding. Build and maintain a pipeline of high-caliber Exec candidates through proactive sourcing and networking across multiple channels (LinkedIn, industry events, referrals, etc.). Ensure a high-quality candidate experience by delivering a seamless and personalized recruiting process. Provide ongoing updates to leadership on recruiting progress and talent acquisition metrics. Support diversity and inclusion goals through targeted recruitment strategies and outreach programs. Ensure adherence to all hiring laws and regulations, promoting equal employment opportunities. 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Professional experience in a similar role within a Total Rewards function, supporting EMEA countries across both compensation and benefits. Experience working with market salary surveys and compensation benchmarking systems/tools. General knowledge of EMEA employment laws and compliance, particularly as it relates to Total Rewards matters. Ideally have experience working in a matrix, multi-territory environment. Ideally bilingual in English and French, Dutch, German, or Spanish. Advanced Excel user skills with Strong financial acumen. 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