Lead Technical Program Manager | Noida,UP,India

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Leverage technical expertise to orchestrate cross-team dependencies, ensuring that features committed to the product roadmap are delivered seamlessly and that they meet quality standards and align with committed timelines. Reporting & management: Create, maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles. Advocate for and hold teams accountable for the adoption of best practices and driving continuous improvement. Stakeholder Communication: Collaborate with internal and external stakeholders, including VSAS organization, product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations, including optimal metrics, reporting and risks. Problem solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them. Perform data analysis to identify trends, and thus uncover risks and issues and raise to right stakeholders. Leverage conflict management techniques as required with a focus on Customer First. Process Improvement: Understands Organization's Strategic Intents and Pillar objectives in depth. Contribute ideas and suggestions for process improvements and optimization initiatives. Drive retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices. Be an active change agent in adopting Ways of Working and an enabler in learning activities of the associated teams. 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Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment. Able to perform in a hybrid-office role, requiring three or more days per week in the office. Experience with UKG Product Suites, Payroll or Payment Services knowledge . Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback. 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