{"TALENT_ACQUISITION": {"themeOptions": {"customTheme": {"navbarTheme": {"textHoverColor": "#005151", "textHoverBackground": "#30CEBB"}, "primaryColor": "#005151", "accentColor": "#30CEBB"}}}, "domain": "ukg.com", "configPath": "", "updatePath": "PCS>"}{"domain": "ukg.com", "user": "Import ukg.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"hideReferralJobCart": true, "custom_head_scripts": {"SUCCESS_FORM_PAGE_LOAD": "<script>const checkMarkIcon=document.querySelector('i[data-test-id=\"apply-success-check-mark\"]');if (checkMarkIcon){checkMarkIcon.style.display = \"none\";const newImg = document.createElement('img');newImg.src = 'https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721664001::ukg-U-logo-teal';newImg.style.width = '100px';checkMarkIcon.parentNode.insertBefore(newImg, checkMarkIcon.nextSibling);}</script>"}, "job_insights_display": {"hide": true}, "searchBar": {"locationSearchPlaceholderText": "City, State/Territory, Country or \"remote\""}, "advancedSearchOptions": [{"visible": true, "key": "Skills", "name": "Your Relevant Skills"}, {"visible": true, "key": "Function", "name": "Function"}, {"visible": true, "key": "Seniority", "name": "Seniority"}, {"visible": true, "key": "Workplace_Type", "name": "Job Location Type"}], "postReferralText": "Thank you for submitting a referral!\n\nYour referral has been received and there is no further action required from you. We will be in touch shortly with the candidate to ask them to make a full application. Our recruiting team will get in touch with you when we have an update.\n\nIn the meantime, you can check the status of your referral at any time by visiting this <b>link</b> <a href=\"https://app.eightfold.ai/careerhub/myreferrals\">https://app.eightfold.ai/careerhub/myreferrals</a>", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon"}, "enableTalentNetwork": 1, "homePageHeroBanner": {"opacity": 0, "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1719385632::ukg_hero_image_EMEA", "hideInMobileView": false, "useImage": 1}, "navBar": {"color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1716297698::UKG_w.png", "link": "https://www.ukg.com/about-us/careers", "background": "#fffff", "opacity": 1, "target": "_blank"}, "privacy": {"text": "By clicking \"I Accept\" and moving forward, I hereby consent to the processing of my Personal Information and all terms described within the <a href=https://www.ukg.com/privacy target=\"_blank\">UKG Privacy Policy.</a> I certify, to the best of my knowledge, that the information I am providing is complete and accurate.", "button": "I Accept", "title": "Data Privacy Agreement", "show_notifications_consent_text": true, "show_notifications_privacy_policy_checkbox": true, "logged_out_notifications_privacy_policy_checkbox_text": " I agree to receiving job recommendations by email."}, "uploadResumeModal": {"title": "Welcome to {company_name}'s Career Center", "subtitle": "Streamline your search by uploading your resume to be matched with positions that best suit your qualifications.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "page_description": "Explore exciting career opportunities at UKG! Join a dynamic team committed to innovation, growth, and creating meaningful connections.", "perks": [{"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721638227::health-insurance.svg", "title": "MEDICAL/DENTAL/VISION", "description": "We offer medical coverage for you and your family. Coverage is provided by Bulstrad and includes hospitalization, outpatient expenses, dental and vision care."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639280::UChoose.svg", "title": "U CHOOSE", "description": "Our U Choose benefits program reimburses you up to BGN 1,900 annually for any of 150 different life expenses, including: childcare, health & wellness, home internet, and pet veterinary services."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641936::wellness-program.svg", "title": "WELLNESS PROGRAMS", "description": "Enjoy Wellness programs to help you and your loved ones stay healthy, including wellness education, fitness assessments, exercise classes, and a Wellness Ambassador program."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639731::PaidVolunteerTimeOff.svg", "title": "PAID VOLUNTEER TIME OFF", "description": "We recognize the value of time away from work. We offer two paid days off each year for you to give back to your community."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641260::tuition-reimbursement-program.svg", "title": "TUITION REIMBURSEMENT PROGRAM", "description": "You can apply for reimbursement for undergraduate, graduate, or post-graduate degree programs that are relevant to your job or for future opportunities at UKG."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721642186::Meal_Vouchers_Employee_Meal_Program.svg", "title": "MEAL VOUCHERS", "description": "We support your health and nutrition through digital meal vouchers worth BGN 150 each month."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721643503::Fertility_Support.svg", "title": "FERTILITY SUPPORT", "description": "We recognize and celebrate that families are formed in many different ways. Our fertillity support program helps offset the cost of fertility-related expenses."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641461::AdoptionAndSurrogacySupport.svg", "title": "ADOPTION ASSISTANCE", "description": "We recognize and celebrate that families are formed in many different ways. Our Adoption Assistance benefit program helps offset the cost of adoption expenses."}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .user-name { color: #fff !important; } .fixed-top { background-color: #000 !important; } .position-job-description .block__field--wide-rich-text { width: inherit !important; }.a-link{color:#008ad1!important}.headers{text-align:center}.btn {color:#005151;border-color: #30CEBB !important;}.pillContainer .pillTitle {color: #140ba3 !important; font-size:15px !important;} .career-custom-navbar-items-container { float:left !important; } .custom-navbar-item { margin-right: 15px; } .join-tn-link { margin-right: 15px; } .candidate-login-link { margin-right: 15px; } .navbar a:nth-child(2) { float: left; margin-right:25px; } .custom-navbar-item { margin-right:25px !important; } .btn-primary { background:#30cebb !important } .hero-image { height:388px !important; }", "font": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1720608276::custom.css"}, "customNavbarItems": [{"label": "Career Areas", "hasSubItems": true, "subItems": [{"label": "Early Career & Internships", "path": "https://www.ukg.com/about-us/careers/early-career-internships", "openInNewTab": true}]}, {"label": "Life at UKG", "hasSubItems": true, "subItems": [{"label": "Benefits", "path": "https://www.ukg.com/about-us/careers/benefits", "openInNewTab": true}, {"label": "Featured Locations", "path": "https://www.ukg.com/about-us/careers/featured-locations", "openInNewTab": true}, {"label": "Our Awards", "path": "https://www.ukg.com/about-us/awards-and-recognition", "openInNewTab": true}, {"label": "Belonging, Equity and Impact", "path": "https://www.ukg.com/about-us/esg/social/diversity-equity-inclusion-and-belonging", "openInNewTab": true}, {"label": "UKG Blog", "path": "https://www.ukg.com/blog/tags/employee-resource-groups", "openInNewTab": true}]}, {"label": "Interviewing at UKG", "hasSubItems": true, "subItems": [{"label": "Careers FAQs", "path": "https://www.ukg.com/about-us/careers/faqs", "openInNewTab": true}, {"label": "Career Advice", "path": "https://www.ukg.com/blog/tags/career-advice", "openInNewTab": true}]}], "page_image": "", "max_applications_refer": 0, "applyButton": {"background": "#30CEBB"}, "mapConfig": {"enabled": true}, "defaultState": {"pymww": false}, "links": {"videos": ["https://www.youtube.com/watch?v=Eje82dg1jLw", "https://www.youtube.com/watch?v=09Nv22GZL9w", "https://www.youtube.com/watch?v=9BnYiKhxCpk", "https://www.youtube.com/watch?v=61omJa_ogNw"], "blogs": ["https://www.ukg.com/blog/life-ukg/curious-about-companys-culture-ask-these-5-questions", "https://www.ukg.com/blog/life-ukg/how-best-prepare-behavioral-interview-4-easy-steps", "https://www.ukg.com/blog/life-ukg/cracking-code-career-advice-working-tech"]}, "customContent": {"positionSections": [{"body": "<div class='headers'>NOTICE ON HIRING SCAMS</div><br>UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.<br><br>"}]}, "i18n_overrides_master": {"customContent": {"en": {"hiringScamHeading": "NOTICE ON HIRING SCAMS", "hiringScamBody": "UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.", "aboutJobDescriptionHeading": "ABOUT OUR JOB DESCRIPTIONS", "aboutJobDescriptionBody": "All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change."}, "fr-ca": {"hiringScamHeading": "AVIS SUR LES ESCROQUERIES EN MATI\u00c8RE D\u2019EMBAUCHE", "hiringScamBody": "UKG ne vous demandera jamais une copie de votre permis de conduire, de votre carte d\u2019assurance sociale ou de votre passeport lors d\u2019un entretien d\u2019embauche. Pour les nouvelle embauches, nous ne demandons pas de paiement pour l\u2019achat d\u2019\u00e9quipement, le co\u00fbt de la formation ou la r\u00e9ception des documents d\u2019accueil. UKG ne fait pas d\u2019offres d\u2019emploi en dehors de son processus d\u2019embauche officiel. Pour vous aider \u00e0 vous prot\u00e9ger contre d\u2019\u00e9ventuelles escroqueries en mati\u00e8re d\u2019embauche, d\u00e9couvrez notre processus d\u2019embauche officiel, qui est d\u00e9crit <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>ici</a>.", "aboutJobDescriptionHeading": "\u00c0 PROPOS DE NOS DESCRIPTIONS D\u2019EMPLOI", "aboutJobDescriptionBody": "Toutes les descriptions d\u2019emploi sont r\u00e9dig\u00e9es de mani\u00e8re \u00e0 refl\u00e9ter fid\u00e8lement le poste \u00e0 pourvoir et \u00e0 inclure les responsabilit\u00e9s professionnelles g\u00e9n\u00e9rales. Elles ne pr\u00e9sentent pas un inventaire complet et d\u00e9taill\u00e9 de toutes les t\u00e2ches, responsabilit\u00e9s et qualifications requises pour le poste. La direction se r\u00e9serve le droit de r\u00e9viser le poste ou d\u2019exiger l\u2019ex\u00e9cution d\u2019autres t\u00e2ches ou de t\u00e2ches diff\u00e9rentes si ou lorsque les circonstances changent."}}, "talentNetworkHeroBanner": {"en": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "fr-ca": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}}}, "talentNetworkHeroBanner": {"title": " ", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "recaptcha_enabled": 1, "companyName": "UKG", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "pid": "893379149669", "positions": [{"id": 893379149669, "name": "Escalation Manager", "location": "Sofia,BG23,Bulgaria", "locations": ["Sofia,BG23,Bulgaria", "Varna,Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1734207503, "t_create": 1730833457, "ats_job_id": "bb5bbcc4-66ab-4f2e-b26e-87d1da4ba945", "display_job_id": "ESCAL009832", "type": "ATS", "id_locale": "ESCAL009832-en", "job_description": "Proactive engagement with a changing portfolio of large and complex customers addressing the issues of concern, and assuming full ownership and management of the customers' escalated issues. Arrange an introductory call to introduce the role, set expectations for the engagement, and establish an ongoing communications protocol and meeting cadence. Establish an agreed-upon list of issues to frame the engagement. Setting appropriate expectations for all stakeholders (internal and external) regarding issue resolution and the process of engagement. Planning & chairing internal & external customer issue meetings; conducting conference calls; maintaining detailed issues lists; generating executive and/or general summaries as well as providing report updates for all managed accounts. Identify resource needs across multiple technical teams to help facilitate issue resolution and case closures. Liaise with all technical resources associated with escalated account issues. Provide consistent and recorded communication on status and next steps to all parties involved. Champion and represent issues to Engineering and other UKG stakeholders on behalf of the customer. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program Proven escalation management experience in fast paced software/technology environments. Excellent written, oral communication, listening and telephone skills. Fluent in both written and oral English Must be well organized, flexible and able to work multiple customer accounts in a fast-paced, time-sensitive environment. Ability to coordinate efforts between the various functional teams, bringing the appropriate resources to bear on an escalated issue while often influencing without authority. Communicate with senior management internally and externally. Fluent in spoken and written French is a plus An independent and well organized, project-oriented thinker Exceptional judgment regarding escalation management and incident resolution, as well as in the ability to make timely decisions from both business and technical standpoints", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379149669", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}], "isFallback": false, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "893379149669"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 3.1, "chatbot": false, "iframeImplementation": null, "pcsApplyFormV2Enabled": false, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": null, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": true, "sortByConfig": null, "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=ukg.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}, "postLoginLink": {"enabled": true, "message": "Candidate Login", "url": "/careerhub/me?action=edit&trackApplicationStatus=false&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}, "trackApplicationLink": {"enabled": true, "message": "Track Application Status", "url": "/careerhub/my/jobs/applications?trackApplicationStatus=true&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"doNotPrepopulateQuestionIds": ["bc8c6d46-0bdc-4705-8380-04603b50a292"], "prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {"enabled": true, "message": "Build your resume", "url": "/careerhub/me?action=edit&profile_type=candidate&domain=ukg.com&customredirect=1"}, "enhancementsEnabled": false, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": false, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": true}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": true, "languages": [{"value": "en", "title": "English"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": false, "customJobDescTranslationSkipList": []}{"display_banner": false, "display_text": ""}