Order Processing Analyst | Lowell,MA,United States

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And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.\u00a0\u00a0 At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.\u00a0 Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you.\u00a0\u00a0\u00a0 About the Team This position is on the Global Finance and Operations - Order Management team and is a key point of contact with all cross-functional departments. The Order Processing Analyst will report to the Senior Manager of Order Processing.\u00a0 About the Role\u00a0\u00a0 Quality assurance of order execution, in support of bookings management, and revenue recognition.\u00a0 Review and validate submitted documentation to ensure compliance with order submission criteria.\u00a0 Throughout the life cycle of the deal, coordinate with sales operations, legal, credit, revenue recognition, and other cross-functional partners to ensure all orders are reviewed and released timely, accurately, and completely within established Agreements (SSLAs).\u00a0 Assist the revenue recognition team in filing/compiling documentation for audit samples.\u00a0 Drive continuous process improvements, define, and implement standardized and optimized workflows to support finance and the order management processes.\u00a0 Proactively solicit ideas from sales operations and other teams to improve order management processes, guidelines and participate in updating the Order Management knowledgebase.\u00a0 This position is responsible for timely reviewing, qualifying, and processing product and service orders submitted by field sales via the Oracle quoting system and Salesforce CPQ.\u00a0 Communicate via phone, e-mail &amp; instant message with field sales operations reps and managers to ensure appropriate documentation is received for auditing, revenue recognition and customer satisfaction purposes.\u00a0 Understand UKG\u2019s legal requirements and review submitted paperwork to ensure adherence to both standard and non-standard terms and conditions. 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Research, issue credits and obtain appropriate approvals prior to processing.\u00a0 Assist in processing perpetual and SaaS software, hardware, maintenance, and training orders, PSA change requests, as well as other departmental functions in need of support if workload volume increases.\u00a0 Act as a true team player to assist others in reviewing and/or entering orders to ensure communicated timelines are met.\u00a0 Ability to provide training and support with our center of excellence team while assuring quality and SLA\u2019s are being met.\u00a0 About You Basic Qualifications:\u00a0 Education/Experience: college degree or comparable work experience required.\u00a0 A minimum of 2 years of order management, sales operations, or finance operations experience is required, preferably in the software industry.\u00a0 Experience with Microsoft Office suite\u00a0\u00a0 Excellent oral and written communication skills and a desire to go above and beyond to provide exemplary service are a must.\u00a0 Strong organizational and multi-tasking skills, sense of urgency, and understanding of the importance of the function, and required outputs are necessary and should be demonstrated through previous work experience.\u00a0 Due to month and quarter-end requirements, the candidate must be able to work extensive hours during the last week of a month or quarter, including weekends or holidays.\u00a0 Preferred Qualifications: Experience with Salesforce CPQ or other enterprise level CRM\u00a0 Experience with Oracle or other enterprise ERP\u00a0 Intermediate to advanced Excel knowledge\u00a0 Where we\u2019re going\u00a0\u00a0 UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!\u00a0\u00a0\u00a0\u00a0 Equal Opportunity Employer\u00a0\u00a0\u00a0 UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.\u00a0\u00a0\u00a0 View\u00a0 The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters\u00a0 here .\u00a0\u00a0 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u00a0\u00a0 Disability Accommodation in the Application and Interview Process\u00a0\u00a0 For individuals with disabilities that need additional assistance at any point in the application and interview process, please email\u00a0 UKGCareers@ukg.com .\u00a0\u00a0 The pay range for this position is $55,400 to $72,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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