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Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support Qualifications: 2-5+ years' experience coaching and/or developing a customer support or technical support team Must be able to be in office 3 days a week HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380957618", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893381171147, "name": "Director of Product Management", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Product", "business_unit": "Product", "t_update": 1744990109, "t_create": 1743052771, "ats_job_id": "c351acc3-c6e1-4ff4-a8b2-3df8fcbac9bb", "display_job_id": "DIRPR012577", "type": "ATS", "id_locale": "DIRPR012577-en", "job_description": "Leadership role to help shape and execute the overall vision of the product to incrementally deliver value to our customers, while learning from, and along with, our customers, partners and the Product teams that you will support Develop, communicate and execute iteratively upon a comprehensive and compelling product strategy that aligns with business goals and balances customer needs, market trends, and technical feasibility Ensure plans create the most compelling business solution while ensuring overall competitive positioning in the market and high-value solutions that truly solve customer problems Own the direction of features and clearly define the product metric goals and the right mechanisms to collect, track, report and react to the data, demonstrating a balance of qualitative and quantitative observations to fuel ongoing learning and customer centricity Drive end-to-end customer value delivery, from feature conception to launch to adoption and iterative innovations Lead cross-functional teams (engineering, design, product), making data-driven decisions, to manage dependencies and ruthlessly prioritize and optimize product features, enhancements, backlog items, and bug fixes Partner with the sales, services, support, marketing, and readiness organization for all GTM strategy and delivery efforts Drive process improvement and discipline of the \"Business of Products\" Lead, mentor, and guide product managers and cross-functional teams, fostering a culture of continuous learning and growth Collaborate with Suite product leaders to align product goals with overall company objectives Build strong relationships with customers and stakeholders The ideal candidate brings prior Gen AI experience, and is an accomplished, high-energy, collaborative leader with a proven track record of working in or with SaaS software companies. They can go deep into both functional/technical hurdles with engineers/architects as well as strategic discussions with executives. Experience with HCM products or solutions is preferred but not mandatory. 3+ years' experience leading product management teams with track record of developing and coaching Product Managers through ambiguous problems 5+ years' experience as a Senior Product Manager or Product Manager on a scaling SaaS application in an Agile development environment Demonstrated experience in developing customer centricity and outcomes delivery through matrixed cross-functional Product Development teams Ability to create and embody a culture of \"customer first\" in approaching user and business problems Strong use of analytics, user research and business cases to drive decisions and improve products in an enterprise SaaS setting Comfortable and experienced presenting to various audiences and levels Track record of balancing between discovering new product opportunities and delivering world-class product experiences We believe strongly in the power of in-person collaboration. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the role We are searching for an experienced lead Product Manager who thrives on building great products and enjoys working in an agile environment to lead products from ideation to delivery. You are skilled at serving and partnering with key stakeholders - from internal users to customers to service and support teams. You have a passion for working with products that are critical to UKG and that will assist in delivering a product vision to help our customers and our internal organizations execute our overall UKG vision. You will define and evangelize the overall strategy and vision for one or more products in a portfolio. They understand the customer and market needs and drive development priorities to maximize the product value. You are committed to the strong use of analytics, user research and business cases to drive decisions and improve products Key responsibilities Supports definition of the product strategy and direction of investment as it relates to a product in the Tax Reporting & Filing Product area. Articulates clear product vision aligned to the overall strategy for the portfolio. Able to clearly communicate the vision and priorities to different teams and stakeholders. Serves as expert on current state of the product with relevant metrics, benchmarks, and usage data. Drives the roadmap and empowers the team of product owners and development to fully own and develop the features. Build strong relationships and influence internal partners. Fosters a strong product culture for the entire team based in best practices. Acts as primary point of contact and guides a cross-functional team to ensure whole-product readiness. Minimum required qualifications 5+ years of technology product management experience, of which 2+ years is in SaaS products Experience in payroll, tax and/or payment services Additional skills expected Strong written and oral communication skills Experience with Agile development methodology Comfortable and experienced presenting to various audiences and levels Experience working with both technical and business user communities Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. USA Pay Transparency: The pay range for this position is $126,300 to $181,500, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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Customer Experience: Focus on the customer experience (internal and external), with an ability to leverage a customer-centric lens to represent the customers' needs and preferences within a program or initiative. Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them. Program Management: Assist in leading complex, cross-function program activities, ensuring alignment with program outcomes and timelines. Collaborate closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues. Cross-Functional Collaboration: Work closely with cross functional teams to understand project requirements, prioritize tasks, and deliver high-quality software solutions. Foster collaboration and communication among team members to achieve project milestones. 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