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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Lead Product Marketing Manager, this individual will be creative, strategic, and inspiring as they join a team of high performing product marketers. This role will focus on building and executing the product marketing strategy for the UKG Ready product. The role will include the development of marketing materials, programs, and product marketing initiatives related to UKG Ready. The Product Marketing Manager will understand the global HCM & WFM markets, including the small and mid-size business landscape. You'll work closely with our Product Management team to craft compelling messaging, launch new products, and brief analyst and industry influencers on the strategy. Collaborate with a team of high performing product marketers, developing product marketing strategies and executing against plans focused on UKG Ready Align closely with Product Management, understanding UKG Ready's innovation roadmap and delivery competitive messaging and amplifying internally and externally Craft compelling messages across marketing channels and geographies that communicate our strengths, differentiators, and business value Collaborate with individuals and teams throughout the company, including Sales, Presales, Services, Marketing and Product teams to ensure they are enabled on how to effectively position new UKG Ready offerings Launch new products to market leading all activity including market positioning, content, pipeline acceleration programs, internal enablement, customer education and communication Research and analyze HCM / WFM market trends and buyer needs to improve UKG's global positioning and messaging About You 5+ years prior Product Marketing, Product Management or Pre-sales experience Prior experience in the HR/payroll/WFM or marketing technology solutions into small and midsize businesses Strong strategic planning and product launch experience Effective story telling and presentation skills Excellent people skills with the ability to interact well with cross-functional teams Enthusiastic, innovative, and creative spirit Ability to perform well in a fast-paced environment Strong organizational skills to effectively manage competing projects with tight deadlines Ability to think strategically and synthesize information Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $112,300.00 to $161,400.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382524277", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893381420703, "name": "Mgr. Product Support", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1751312313, "t_create": 1744278900, "ats_job_id": "7ea1a273-fc23-44a8-b44a-ed8d038db19d", "display_job_id": "MGRPR012986", "type": "ATS", "id_locale": "MGRPR012986-en", "job_description": "Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready customers Provide high level customer satisfaction to the UKG Ready customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Ready Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support 2-5+ years' experience coaching and/or developing a customer support or technical support team Must be able to be in office 3 days a week HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381420703", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382350540, "name": "Lead AI Product Manager", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751306615, "t_create": 1746795494, "ats_job_id": "624b4c39-29cf-4fe6-a4c6-dd0147717331", "display_job_id": "LEADP013596", "type": "ATS", "id_locale": "LEADP013596-en", "job_description": "Strategy & Vision - Define and own the multi-year roadmap for AI-driven features, agents, and platforms- Identify emerging AI trends and opportunities that align with UKG's vision and customer needs- Translate market signals, user problems, and tech innovation into a clear product strategy - Serve as product owner for high-priority AI initiatives, including generative AI, agentic AI, and responsible AI - Collaborate with data science, engineering, design, GTM, and customer teams- Set goals and success metrics aligned with business outcomes Execution & Delivery - Prioritize a roadmap that balances quick wins with scalable infrastructure investments- Own and manage the product lifecycle from ideation through GA- Drive cross-functional alignment on scope, value, and delivery timelines Customer Focus - Engage with customers, partners, and field teams to deeply understand problems and validate concepts- Work with UX and AI research to test concepts, validate value, and ensure accessibility and transparency of AI decisions Governance & Ethics - Collaborate with Responsible AI, Legal, and Risk teams to ensure compliance with global AI regulations (e.g., EU AI Act, NIST, ISO 42001)- Define policies and guardrails for ethical AI development and usage - Represent UKG in AI customer conversations, industry events, customer briefings, and executive reviews - Mentor other product managers and contribute to the evolution of UKG's AI product practice - 5+ years in product management, with at least 2 years in AI/ML products - Proven experience leading AI/ML product delivery in an enterprise SaaS environment - Deep understanding of AI/ML concepts including LLMs, RAG, embeddings, LLMOps, and model evaluation - Ability to translate complex technical topics into business value - Strong skills in road mapping, market analysis, customer discovery, and agile delivery - Familiarity with experimentation, A/B testing, and telemetry instrumentation - Executive-level communication skills- Ability to influence stakeholders across product, engineering, sales, and compliance functions We work in a collaborative, hybrid model. 3 days per week in the office is a requirement. - 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Role: Are you a product management professional with experience in Enterprise Workforce Management (WFM) and SaaS B2B delivery? Do you have a passion for shaping the future of work by building new solutions and taking products to new markets? If so, we want you to join our team! This key role will be primarily focused on leveraging UKG's unique planning and forecasting product portfolio and domain expertise to deliver value to our customers across our industry verticals. Taking existing powerful solutions and partnering with internal and external stakeholders, you will identify new opportunities, clarify value propositions and build out a robust roadmap to deliver new Go To Market strategies Operational responsibilities for managing new product through to successful delivery will also be a key component of this role. Responsibilities: Partner with the product leadership teams to develop and execute a product strategy aligned with overall business objectives Work closely with engineering to deliver high quality solutions that exceed customer expectations Build and maintain strong relationships with customers and partners to understand their needs and translate them into actionable product requirements Partner with cross-functional teams to launch new products to market Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement Conduct market research and competitive analysis to identify opportunities and threats Foster a culture of innovation and experimentation within the product & engineering teams Required Qualifications: 7+ years' experience delivering or managing SaaS applications within an Agile environment Knowledge and experience in the areas of application configuration, support, and application lifecycle management Experience in the domain of Workforce Management as a product professional, within at least one of the following industries: Retail, Manufacturing, Healthcare, Services & Distribution Proven track record of working with key accounts to deliver Product into the hands of end users Experience of working with, or building products leveraging AI highly preferred We work in a collaborative, hybrid model. Being 3 days in the office per week from day one is a requirement. Local candidates are highly preferred. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $142,100 to $204,200 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers PRINC013291 - Gestionnaire principal(e) de produits Presentation de l'entreprise Avec 80 000 clientes et clients repartis dans 150 pays, UKG est la plus grande entreprise de logiciels privee basee aux \u00c9tats-Unis dans le monde. Et nous ne faisons que commencer. Voulez-vous apporter vos idees audacieuses et votre esprit de collaboration a une organisation qui a encore beaucoup a construire et a realiser? Lisez la suite. Chez UKG, vous obtenez plus qu'un simple emploi. Le travail se fait dans un but precis. Notre equipe de Krewers est en mission pour inspirer chaque organisation a devenir un excellent lieu de travail avec notre technologie RH primee, con\u00e7ue pour toutes et tous. Ici, nous savons que vous representez plus que votre travail. C'est pourquoi nos avantages sociaux vous aident a vous epanouir personnellement et professionnellement, des programmes de bien-etre et du remboursement de droits de scolarite a U Choose -- un programme de remboursement de depenses personnalisable qui peut etre utilise pour plus de 200 besoins qui vous conviennent le mieux, a vous et a votre famille, du remboursement de pret etudiant, a la garde d'enfants, en passant par l'assurance pour animaux de compagnie. Notre culture inclusive, nos groupes de ressources pour les employe(e)s actifs et engages, et nos dirigeant(e)s bienveillant(e)s valorisent chaque voix et vous soutiennent dans la realisation du meilleur travail de votre carriere. Si notre raison d'etre (les personnes) vous passionne, nous avons hate de soutenir ce qui vous donne un but. Nos objectifs nous unissent, vous etes notre source d'inspiration. \u00c0 propos du poste : \u00cates-vous un(e) professionnel(le) en gestion de produits possedant de l'experience en gestion des effectifs d'entreprise (WFM) et en livraison B2B SaaS? Avez-vous la passion de fa\u00e7onner l'avenir du travail en creant de nouvelles solutions et en lan\u00e7ant des produits sur de nouveaux marches? Si c'est le cas, nous aimerions beaucoup vous compter dans notre equipe! Ce role cle consiste principalement a mettre a profit la planification unique d'UKG, son portefeuille de produits previsionnels et son expertise sectorielle afin de generer de la valeur pour nos clients dans divers secteurs d'activite. En misant sur les solutions eprouvees existantes et en collaborant avec les parties prenantes internes et externes, vous identifierez de nouvelles occasions, clarifierez les propositions de valeur et elaborerez une feuille de route solide pour de nouvelles strategies de mise en marche. Ce role comprend egalement des responsabilites operationnelles pour la gestion du produit, de la conception a la livraison reussie. Responsabilites : Travailler en partenariat avec les equipes responsables des produits afin d'elaborer et de mettre en oeuvre une strategie de produit alignee sur les objectifs generaux de l'entreprise. Travailler en etroite collaboration avec l'ingenierie pour fournir des solutions de haute qualite qui depassent les attentes de la clientele. \u00c9tablir et entretenir des relations solides avec la clientele et les partenaires afin de comprendre leurs besoins et de les traduire en exigences de produits exploitables. Travailler en partenariat avec des equipes interfonctionnelles pour lancer de nouveaux produits sur le marche. Definir et suivre les indicateurs cles de performance (ICP) pour mesurer le succes du produit et favoriser l'amelioration continue. Realiser des etudes de marche et des analyses concurrentielles afin d'identifier les opportunites et les menaces. Favoriser une culture d'innovation et d'experimentation au sein des equipes de produits et d'ingenierie. Exigences requises : Plus de 7 ans d'experience dans la livraison ou la gestion d'applications SaaS dans un environnement Agile. Connaissance et experience en configuration, soutien et gestion du cycle de vie des applications. Experience dans le domaine de la gestion des effectifs en tant que professionnel(le) de produit, dans au moins l'un des secteurs suivants : Commerce de detail, fabrication, soins de sante, services et distribution. Antecedents eprouves de collaboration avec des comptes strategiques pour livrer des produits directement aux utilisateurs finaux. Experience de travail avec des produits exploitant l'IA, ou de developpement de tels produits -- un atout important. Nous travaillons selon un modele hybride et collaboratif. Presence requise au bureau 3 jours par semaine des le premier jour. Les candidates et candidats locaux sont privilegies. Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur offrant l'egalite des chances UKG est un employeur offrant l'egalite des chances. Nous evaluons les candidatures qualifiees sans egard a la race, a la couleur, au handicap, a la religion, au genre, a l'age, a l'origine nationale, au statut de veteran, aux informations genetiques ou a toute autre categorie protegee par la loi. Consultez l'affiche The EEO Know Your Rights (EEO, Connaissez vos droits) UKG participe a E-Verify. Vous pouvez consulter les affiches E-Verify ici. Il est illegal au Massachusetts d'exiger ou de faire passer un test au detecteur de mensonges comme condition d'embauche ou de maintien en emploi. Tout employeur contrevenant a cette loi s'expose a des sanctions penales et a une responsabilite civile. Amenagement pour les personnes en situation de handicap dans le processus de candidature et d'entrevue Les personnes ayant un handicap qui ont besoin d'une assistance supplementaire a tout moment de la procedure de candidature et d'entretien peuvent envoyer un courrier electronique a l'adresse suivante : UKGCareers@ukg.com. L'echelle salariale pour ce poste se situe entre 142 100 USD et 204 200 USD. Toutefois, la remuneration de base offerte peut varier selon les competences, l'experience, les connaissances liees au poste et le lieu de travail. Ce poste donne egalement droit a une prime a court terme et a une prime a long terme, qui font partie de la remuneration globale. Vous pouvez consulter les informations sur les avantages sociaux complets offerts par UKG sur notre site Carrieres : https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381899673", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382524184, "name": "Senior Product Manager - Generative AI & LLMs", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751314702, "t_create": 1747888147, "ats_job_id": "5c501b69-68b6-4eef-b483-89abb4861f5b", "display_job_id": "SRPRO013835", "type": "ATS", "id_locale": "SRPRO013835-en", "job_description": "Define and own the roadmap for GenAI product capabilities, collaborating closely with engineering and research teams Translate complex AI concepts (e.g., embeddings, prompting strategies, vector search, eval frameworks) into usable, testable product features Partner with stakeholders across engineering, product, UX, and other AI pillars within UKG on go-to-market plans to ensure a cohesive experience Identify opportunities for AI-native product features, prototypes, and improvements Run agile ceremonies including sprint planning, grooming, and demos Incorporate feedback from customer interactions, usability testing, and AI system behavior analysis Support internal education and evangelism around GenAI capabilities and best practices Contribute to evaluation criteria for LLM outputs, fine-tuning effectiveness, and retrieval performance Actively monitor performance, metrics, and error rates of GenAI components in production 3-7 years in product management, ideally with experience on AI/ML or technical platform products Working knowledge of LLMs (e.g., GPT, Claude, Mistral), prompt engineering, embeddings, and GenAI workflows. This position is not about technical knowledge, but requires someone who works, lives and breathes AI experiences. 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Advise and assist customers on system configuration Analyze customer configurations and think out of the box to resolve issues. Understand and configure software geared to client specific requirements. Research application questions, assist with setting up testing scenarios and provide testing support to the customer. Follow practices and procedures in analyzing a variety of business situations or data requiring a review of a variety of factors. Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations. Provide significant transfer of Virtual Roster product knowledge to Virtual Roster customer Maintains log of open Salesforce cases and projects. Technical Associates or BS/BA Degree or related discipline preferred or equivalent experience or a minimum of 2-4+ years of related work experience in software applications and customer support Interpersonal skills, analytical mindset, technical product knowledge, and strong attention to detail are critical Strong sense of urgency in the decision-making process when assessing problems/situations Strong written, verbal and virtual communication skills are a must Strong leadership, teamwork, influencing, mentoring, and coaching skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382561504", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893381759139, "name": "Sr Dir. Product Management, Technology Platform (UKG Ready)", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Boston, MA"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1751331921, "t_create": 1745342248, "ats_job_id": "7f536711-7c0e-44a4-93c9-5d75d1671d47", "display_job_id": "SRDIR013217", "type": "ATS", "id_locale": "SRDIR013217-en", "job_description": "Platform Leadership: Own the long-term strategy and roadmap for the Ready platform, including APIs, extensibility frameworks, workflow engines, UI systems, dev ops, and developer tooling. AI-Driven Innovation: Champion the development of AI-powered capabilities across the platform, ranging from intelligent automation and generative experiences to embedded analytics and predictive insights. Team Management: Lead and mentor a high-performing team of product managers; attract and retain exceptional talent, and foster a culture of ownership, innovation, and delivery. Cross-Functional Influence: Partner with Engineering, Architecture, UX, Marketing, Sales, and Support to bring platform capabilities to life, ensuring they are technically sound and strategically aligned. Scalability & Reliability: We must ensure that our core platform can support millions of users, thousands of customers, and a growing ecosystem of partners and third-party developers. Partner Ecosystem: Drive platform extensibility to support OEM integrations, marketplace apps, and embedded partner experiences--enabling Ready to scale into new markets and verticals. Customer-Focused Design: Engage with key customers, partners, and internal stakeholders to ensure our platform empowers configuration, extensibility, and a self-service future. Thought Leadership: Represent UKG in internal and external forums on topics related to platform evolution, AI, developer experience, and product-led growth. 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